J's Cycles Anmeldelser 78

Bought some tyres fro JS Cycles. When I fitted them I found one was faulty. I wrote to them and described the fault. Josh from JS cyles emailed me back and asked me to send a video of the fault, which I did. Once he'd seen the video he immediately sent me a replacement. Can't fault their customer service. Highly reccomend the company/

Ordered some shoes online and put the wrong email address. Over a bank holiday weekend, I had a reply within 12 hours. Great communication and quick delivery. Really impressed with their customer service!

From my initial enquiry,their service and advice was excellent, once we agreed on the spec and price of the bike it was ordered and delivered promptly, great service from Elliott and the team.

Josh and Elliott have been second to none and are recommended for advice and guidance on your purchase. No job too small and they get back to you in a timely manner if they do not have the information to hand. Excellent service. Recommended.👍

great service and price

Brilliant experience from start to finish. Very fast delivery for a fully specced bike, very personal service with hand delivery and great communication thoughout the process. Josh could not have been more helpful. Thanks J’s!

The light I ordered was out of stock - Elliot contacted me on the day after being unable to locate the product, arranged an alternative and dispatched very quickly. Customer service was really excellent and responsive. Also grateful for Josh's quick email reply.

This company is really helpful. They are helpful and offer gopd advice. My bike came online and well packed. I would recommend and would use again. They are doing a good job.

Brought a bike from J’s cycles it was cheaper than anywhere else, built it and next day delivery. Ordered some pedals for the bike they told me I had £15 credit which is very honest and so that made the pedals even cheaper and again got them next day. They reply to emails very efficiently too. I would highly recommend people use them for all their biking needs. I will definitely using them again.

Excellent service at J’Cycles, Wakefield

I recently bought a new bike from J’s Cycles in Wakefield and had a great experience. Josh, the manager, was absolutely excellent — knowledgeable, patient, and genuinely helpful throughout.

He took the time to understand what I wanted, gave honest advice, and made the whole process smooth and enjoyable. Josh is a real credit to the business and deserves proper recognition for the high standard of service he provides.

Highly recommended.
I’d give 10 stars if I could!

Advert for light stated free delivery but not until you get to the checkout it's only for orders over £50, so being more than disingenuous there.
And what's with 'We will prepare this item quickly and carefully and have it ready in 3 day(s). '
3 days! this is 2025 , not 1925, take the money and send it out, it's not difficult.
Did I buy it? Of course not.

Genuinely helpful, kind, personable and useful customer service. Josh took care of everything for me! I couldn't recommend J's Cycles more.

I recently bought a Pinarello Dogma F Frameset, and at the same time a Dura Ace group set which they price matched for me. I was surprised to learn they were going to personally deliver it instead of using a standard courier. On taking receipt I wasn’t expecting the bike to be built up (less wheels) ready for me. Another bonus! I even received a free saddle! With help from the deliverer who helped me get my wheels on, it took a quick check that everything was to my satisfaction.

I would recommend Js Cycles for their excellent service and communication throughout the process.

The shop gave me a call shortly afterwards to check everything went well.

Update from previous review. I received a call from the store apologising profusely for the information they provided me with. It was refreshing to get a call from the owner and every credit to him for trying to put things right. I really appreciated it.

Purchased a Scott Foil from J's and couldn't be happier with their service. They resolved a couple of issues without question and were 100% focused on me being happy with the bike. I wouldn't hesitate to reccomend them.

I bought an exercise bike for the best part of 2K. Website said it was ready to ship the next day and that it would be sent out on a 24h delivery, so was expecting it in a couple of days. We are now a month later and I still don't have it. After it not arriving when expected I emailed, I called and left an answerphone message but got no reply from either. They are terrible at communicating. I then sent a message through the website and eventually got a response and after a number emails back and forth was told it was out of stock and they were contacting the supplier. After continually chasing I eventually was told they would have stock within 10 days. We are now 12 days later and I still have no sign of the bike being delivered. I have chased and they are back to ignoring me! Interestingly the website still says it is in stock and is ready to ship the next day. Do not shop here!

Would defo recommend j cycles, all guys are very polite helpful and knowledgeable. All stores Wakefield, Knottingley and Kev at Epworth top service. I had my bike 3 weeks and I had a very unfortunate incident Scott at Knottingley was brilliant getting me sorted.
Thanks Guys Rhys 👌👌

First class. The customer service from Josh, Pete and the team is amazing. Thanks to all at Js cycles for looking after me.

Pricks tried to scam me for a cycling water bottle. Never shipped and I even contacted them 3 times to no avail. I could clearly see my messages were left on read too. Never getting business from me ever again!

Had a troublesome carbon wheel, after much frustration the J’s mechanics showed me some delamination I wasn’t aware of. Also pointed out poor quality spokes.
I won’t buy the brand of carbon wheels again but the guys went above & beyond to sort out a warranty claim.
Many other places would just probably not be geared up to help with carbon wheels sending you away so many thanks! 5 *****