Good to change products easily and last minute. Good easy setup. Bad: poor communication. I don’t get emails asking to update my next package, reminders, payment, shipped. Hard to communicate by phon... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
I did have an issue with customer service, but it was taken care of by a wonderful customer service team. The products really are top quality. Her prices are also reasonable, but her sales are one of... Vis mer
Since JLo products started, I haven't stop using them. When they have a new product, I want to try it first. I trust these products because, they are very good for sensitive skin, definitely hydrate,... Vis mer
love the select products I subscribe to religiously. I wish they made refills so I am not tossing into the garbage such big pieces of plastic/acrylic and spending more for packaging than the product.... Vis mer
Informasjon om virksomheten
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Om JLO Beauty
Skrevet av virksomheten
JLO Beauty® is built on a simple but powerful premise: "Beauty has no expiration date."
Founded by global icon Jennifer Lopez, the brand is a luxury skincare line designed to deliver high performance, results-driven formulas that feel as luxurious as they are effective, proof that radiant skin is achievable at any stage.
Why Customers Choose JLO Beauty®
- ✔ Luxurious, high-performance formulas with clinically tested ingredients
- ✔ Effortless routines designed for consistent, visible results
- ✔ Complete morning-to-night skincare rituals for face and body
- ✔ Backed by a 60-day money-back guarantee
Beauty Has No Expiration Date
JLO Beauty® is built on a simple but powerful premise: "Beauty has no expiration date." Founded by global icon Jennifer Lopez, the brand is a luxury skincare line designed to deliver high performance, results-driven formulas that feel as luxurious as they are effective, proof that radiant skin is achievable at any stage.
Every JLO Beauty formula is powered by our signature Terralume Complex™, a blend of potent, clinically tested ingredients designed to work in harmony. From cleansers and serums to moisturizers and body treatments, our products are crafted to deliver visible results while feeling effortless to incorporate into your daily ritual.
Our Philosophy
At JLO Beauty, we believe skincare should be a daily indulgence, not a chore. Every formula is refined until the results speak for themselves because real confidence starts with results you can see and feel.
Kontaktopplysninger
4,3
Enestående
254 anmeldelser
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Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
På Trustpilot legger vi vekt på bidrag fra faktiske personer. Denne virksomheten kan imidlertid også bruke KI-verktøyet vårt til å lage utkast til svarene de gir.
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Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Love the smell of the cleanser
Love the smell of the cleanser. The products last for a while you only need a small amount for an effective result. I would suggest though waiting for the product to dry before adding each layer.
I'm very happy with my purchase of JLO's beauty line.
23. juli 2026
Svar fra JLO Beauty
We appreciate you, Ann! We're happy to know how JLO Beauty products are working for you. Thank you for choosing JLO Beauty.
Svar fra JLO Beauty
Thank you for sharing your feedback, Brenda! We’re happy to know that our JLO Beauty products are making a positive difference in your routine. Thank you for choosing JLO Beauty.
The products are great … every now and …
The products are great … every now and then i come back to it but the new retinal serum the container dispenser does not work properly
22. juli 2026
Svar fra JLO Beauty
We appreciate you sharing your feedback, Prajakta! We’re happy to hear that our products have remained a favorite in your skincare routine. We apologize for the trouble you experienced with your recent item. This is not the experience we want for our customers. Our Customer Care team would be happy to assist with a replacement or resolution. Kindly contact us at 1-800-704-7551, available from 7:00 AM to 10:00 PM daily, so we can assist you directly.
I can’t cancel my subscription 😡
22. juli 2026
Svar fra JLO Beauty
We understand your frustration and appreciate your feedback, Candice. Our goal is always to provide a transparent and positive experience. Our Customer Care team would be happy to review your account and provide further assistance. Kindly contact us at 1-800-704-7551, available from 7:00 AM to 10:00 PM daily, so we can assist you directly.
Love the product people say I look like…
Love the product people say I look like I’m in my 30’s and I’ll be 70 next May❤️🥰
22. juli 2026
Svar fra JLO Beauty
We appreciate your glowing feedback, Wendy. It’s great to know you’re enjoying the benefits of our JLO Beauty products. Thank you for choosing JLO Beauty.
I have asked you for months to cancel…
I have asked you for months to cancel and stop sending me packages. I return them with notes to cancel . But you keep charging me $90 every month. You need to refund my money of several $90 charges and stop sending. It’s been a very bad experience.
11. juni 2026
Svar fra JLO Beauty
We understand your frustration and appreciate your feedback, Uzma. Our goal is always to provide a transparent and positive experience. Our Customer Care team would be happy to review your account, explain billing details, and assist with any changes needed. Kindly contact us at 1-800-704-7551, available from 7:00 AM to 10:00 PM daily, so we can assist you directly.
I have called and begged for you to…
I have called and begged for you to close this account and could not get the rep to close the account. I cannot afford the product. You have sent and charged me for over 500 in product I didn't order. This caused me many overdraft on my account because I was not aware of it being taken. Please please close my account!!!
11. mars 2026
Svar fra JLO Beauty
We sincerely apologize for the difficulties you've encountered, Suzzette. We understand how important it is to feel supported when managing your account. Your cancellation request has been completed. A confirmation email will be sent shortly with an overview of your canceled account and cancellation details for your records. If anything else comes up, we're here to help.
Great products
I especially love the cleanser(so gentle even on eyes) and the under eye patches!
27. mai 2026
Svar fra JLO Beauty
We're happy to hear that you are enjoying the benefit of our JLO Beauty Gel Cream Cleanser, Angela! Thank you for your glowing support with JLO Beauty.
Pleasant person that helped me
Pleasant person that helped me. She was very sweet and helpful.
15. juli 2026
Svar fra JLO Beauty
We’re happy to know you’re satisfied with the service our team provided, Brenda! Thank you for choosing JLO Beauty.
STOP with making a subscription…
STOP with making a subscription automatic. It has happened twice now and then I can't cancel. It is ridiculous. There is no way to cancel on all on my customer portal.
It is so frustrating.
15. juni 2026
Svar fra JLO Beauty
We're sorry to hear your experience, Debbie. Your cancellation request has been completed as of today 07/23/2026. A confirmation email will be sent shortly with an overview of your canceled account and cancellation details for your records. Thank you for choosing JLO Beauty and allowing us to be part of your skin care journey.
Svar fra JLO Beauty
Thank you for sharing your feedback, Diomedes! We're truly happy how much you appreciate JLO Beauty. Thank you for your continued support.
Svar fra JLO Beauty
We appreciate you sharing your feedback, Kay. We’re sorry to hear your experience did not meet your expectations. We understand the importance of providing a smooth experience and ensuring our customers feel confident in their purchase. Your feedback is valuable and will be shared with our team as we continue to improve. Kindly contact us at 1-800-704-7551, available from 7:00 AM to 10:00 PM daily, so we can assist you directly.
Honestly I have the auto ship for my…
Honestly I have the auto ship for my wife. She loves it all, and it makes her happy. Then she leaves me alone for the day :)
1. juli 2026
Svar fra JLO Beauty
Thank you for your glowing feedback, Jackson! We’re so happy to know that your wife is enjoying the benefits of our JLO Beauty products. We sincerely appreciate your support with JLO Beauty.
JLo Beauty Customer Service is trained to NEVER TAKE NO as an answer
I have been a loyal customer since the inception of JLo Beauty in Dec. 2020 and have enjoyed regular monthly subscription of products since that time.
JLo Beauty does not send a notification reminder about an upcoming shipment, just sometimes notifications when it is already on the way. This has led to my having a lot of extra product even when going into my account and delaying the product (you would have to do this regularly without forgetting - life is too busy for that).
I called to cancel the subscriptions on 7/20/26 because was having trouble delaying the next shipment date when logged onto my account. I was told by the customer service rep I had two accounts. I told her I did not have two accounts. She wanted to cancel one of my accounts which confused me. I finally explained to her I had two separate subscriptions, not accounts.
She said I had been a member since 10/2025 (this is when I started an eye patch subscription, not my regular three piece subscription which started 12/2020).
The girl refused to accept that I wanted to cancel my subscriptions and kept repeating different offers to keep me as a customer. No matter what I said, she would just put me on hold, then come back and repeat offers. I finally gave in to an offer of 20% off all my future subscription shipments and canceled the eye patch subscription.
The next day, 7/21/26, I receive a voice message from someone identifying themselves as a JLo Beauty supervisor apologizing saying I did not qualify for the 20% off future shipments and it should have never been offered to me.
I called back on 7/21/26 and told them I wanted to cancel for good. The customer service rep continued to offer me 10% off because the last rep was not supposed to offer 20%. She too said I had been a member since 10/2025. I told her no, it has been since 12/2020. I told her I wanted to cancel and she kept telling me they could offer 10%. I asked to speak to a supervisor and she kept trying to say she already had spoken to one. After asking multiple times, I'm transfered to a female who identified herself as a supervisor. She said she was sorry about the rep who offered 20% and was requesting additional training for her. She said she should have checked before offering the 20% because I did not qualify. She offered 10% instead. I told her no, I just wanted to cancel and I did not appreciate being told my membership had been since 10/25 and that both front line representatives were extremely persistant in not accepting I wanted to cancel my subscription. She said the computer system had been changed over recently and it was showing the 2025 date.
The customer service is extrememly discourteous to long-time members requesting to cancel. I've enjoyed the product for years and am sad it ended like this.
21. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra JLO Beauty
We sincerely apologize for what you've experienced, Jen. This is not the level of service we strive to provide, and we regret that your experience did not reflect the standards we have set for our customers. We understand how important it is to have a smooth and straightforward experience, especially when making changes to your account. Your feedback regarding communication, account details, and the support you received will be forwarded to our team for further review so we can make this right. If anything else comes up, we're here to help.
Easy to order and to change delivery…
Easy to order and to change delivery date and to edit the order if need be.
19. juni 2026
Svar fra JLO Beauty
We appreciate your feedback, Iris! We’re glad to know that managing your account has made things easier for you, and it’s wonderful to know you’re enjoying the products. Thank you for choosing JLO Beauty as part of your skincare journey.
JLO products
I love the JLO products, but I have so much now that I do not need any for awhile so I canceled my subscription.
20. juli 2026
Svar fra JLO Beauty
Thank you for sharing your experience, Sloan! We're so glad to know you've enjoyed your JLO Beauty products and appreciate your support. We completely understand needing to take a break when you've stocked up, and we're grateful that you've chosen us as part of your skincare routine. We look forward to welcoming you back whenever you're ready!
I had a chat with someone and asked him…
I had a chat with someone and asked him to cancel my plan, they convinced me to change it by one I can afford. But they didn’t change it. I have been paying the same for the last three months.
25. mai 2026
Svar fra JLO Beauty
We're sorry to hear about your experience and understand your concern, Allison. We appreciate you taking the time to share your feedback. We would also love the opportunity to review your account and address the concern you’ve raised. Kindly contact us at 1-800-704-7551, available from 7:00 AM to 10:00 PM daily, so we can assist you directly.
Svar fra JLO Beauty
Thank you for sharing your feedback, Alka. We’re sorry to hear that your experience with JLO Beauty didn’t feel worth the price based on your expectations for the product. We truly appreciate you taking the time to let us know, as your feedback helps us continue to improve. Thank you for being part of your beauty journey.
Svar fra JLO Beauty
We’re so grateful you took the time to share this with us, Jessica! It’s wonderful to hear that you’re enjoying your JLO Beauty experience, and we’re excited for you to continue feeling confident and radiant with every use. Thank you for being a valued part of our community!
The person I talked to on the phone was…
The person I talked to on the phone was nice and kind but really couldn’t help me
15. juli 2026
Svar fra JLO Beauty
We sincerely apologize that your recent experience with our Customer Care team did not meet your expectations. Your feedback is important to us, Sandra, and we appreciate the opportunity to improve. Please contact our Customer Care team at 1-800-704-7551, available daily from 7:00 AM–10:00 PM EST, so we can assist you directly.
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.