It was a pleasant experience to go into the shop and the manager was very helpful and I was able to contact a company regarding underfloor heating. I am still deciding radiators or underfloor heatin... Vis mer
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The floor routing was quick with no mess, the pipes were installed tested and grooves filled with latex a whole area with two loops and about 150m of pipe were completed in about 6 hrs in total
Work was efficient and preceded by clear guidance on preparation which was helpful. Crew who came were good though not very talkative.
Fitted underfloor heating to the whole of my ground floor. JK were recommended by the heat pump installer WDS and did an excellent job. They ground out channels for the water pipes with very minimal d... Vis mer
Selskapet har svart
Informasjon om virksomheten
Skrevet av virksomheten
JK floorheating provides the JK® system, a unique, revolutionary, in-ground UFH system without any build-up in height. The specially designed and patented ‘JK floorgrinder' dustlessly creates grooves in the existing screed into which the heating pipes are laid. This makes the JK® system a very unique and desirable zero build-up, warm-water underfloor heating system, which can be installed into renovations, refurbishments, change of use projects or new-build projects. JK operates from seven locations in the UK covering the entire country from your local branch. Check our website for full branch details in your area.
JK® system
Skrevet av virksomheten
- 'Heat your home from the floor up!'
- The JK® system is a water-based retro-fit underfloor heating system (UFH). Our installation method uses patented JK floorgrinders to create 15*15mm channels into existing screed or concrete floors whilst maintaining dustless extraction. Heating pipe is then laid into these channels which sit directly below the floor finish.
- Highlights system
- ✓ Affordability: no sub-floor work needed ✓ Quick installation: can be completed within a single day by trained JK installers ✓ Suitable for all floor finishes: Tiles / LVT / Engineered Wood ✓ Responsive: you can feel the warmth in minutes Underfloor heating delivers comfortable, uniformed warmth whilst consuming less energy, acting as a primary heat source without the need for radiators.
- Donate to Charity - Dare to Live & Circus Star -
- JK floorheating Ltd will donate per legitimate review a contribution to Circus Star to give a disadvantaged child a magical night and Dare to Live to support servicemen and women transition to civilian live.
JK's Comprehensive Warranty: Comfort and Security for Life
JK SYSTEM ~ peace of mind
Erleben Sie unvergleichliche Ruhe mit JKs umfassender Garantie, die bis zu 50 Jahre Abdeckung auf bestimmte Teile der Fußbodenheizung bietet. Genießen Sie eine lebenslange Garantie, die nicht nur Wärme, sondern auch dauerhaften Komfort, Sicherheit und Seelenfrieden für Ihr Heizsystem gewährleistet.
Kontaktopplysninger
Newton Road, RH10 9FZ, Crawley, Storbritannia
- 01293401718
- info@jk-gb.com
- jk-gb.com
4,8
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Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Thermostat issues
Needed some advice on thermostats on manifold.
Lewis was very helpful and in clarifying and sourcing spares as required.
Quick delivery too.
4. november 2025
Svar fra JK floorheating Ltd.
Hi David,
Many thanks for taking the time to leave us with a positive review after your dealing with Lewis from our technical department.
We are a little delayed in our replies here on TP, but will ensure this is passed across to Lewis for his knowledge.
We hope no more issues since the new part were supplied.
Warm regards
JK Team
First class service
First class service - fantastic array of products - a very pleasant company to deal with and extremely knowledgeable and helpful,
13. oktober 2025
Svar fra JK floorheating Ltd.
Hi Deborah,
Thank you for taking the time to leave us with a positive review at your initial enquiry / estimation stage with ourselves.
If you may wish to pick up on things with us once again this year, then we would love to hear from you.
Warm regards
JK Team
Designing the UFH pipes route
Very helpful at providing information and answering queries
15. oktober 2025
Svar fra JK floorheating Ltd.
Hi Colin,
Many thanks for leaving us with a review at your initial enquiry / estimation stage.
If we may be able to assist you any further then please do get in touch with us once again.
Warm regards
JK Team
Asking for a quote and I had a quick…
Asking for a quote and I had a quick response and very good explanation of what was included and excluded, with very helpful links to the various components and options offered.
7. oktober 2025
Svar fra JK floorheating Ltd.
Hi Peter,
Thank you for providing us with such a positive review at your initial estimation stage.
We are a little delayed with our responses here on Trustpilot, but should you still wish to consider us as one of your options for UFH, then if you have any other further questions which we may be able to assist you with, then we would be more than happy to help.
Warm regards
JK Team
Totally smooth process from start to…
Totally smooth process from start to finish. What a fantastic system. Highly recommend
17. oktober 2025
Anmeldelse skrevet uten oppfordring
Svar fra JK floorheating Ltd.
Hi Heidi,
Many thanks for taking the time to leave us with such a glowing review.
We are a little delayed in replying to some of our customers here on Trustpilot, but since your installation was completed in Oct 25, we hope that you were pleased with the performance over the winter period.
Thanks you for being one of our customers and for allowing us to provide you with our service.
Warm regards
JK Team
Svar fra JK floorheating Ltd.
Hi Darren,
Many thanks for taking the time to leave us a review.
We are happy that you are pleased with the service received from quotation to installation and would like to say thank you for choosing us as your UFH supplier.
Warm regards
JK Team
Svar fra JK floorheating Ltd.
Hi Lee,
Thanks for sharing your review with us.
Grea to be able to quote you once again after a few years since our last project together.
If we can be of anymore assistance to your project in Walsall then please do get in touch.
Warm regards
JK Team
Excellent service start to finish
Excellent service start to finish, really pleased with the outcome and value for money
30. september 2025
Anmeldelse skrevet uten oppfordring
Svar fra JK floorheating Ltd.
Hi Kate,
Thank you for leaving us with your comments and review.
We are very pleased to have been able to assist you with your UFH requirements and glad you found everything to be satisfactory.
Warm regards
JK Team
Superb Underfloor Heating System
A cost effective and time efficient method for installing underfloor heating. Also, a first class and friendly service as always.
17. september 2025
Svar fra JK floorheating Ltd.
Hi Marcus,
Thank you for taking the time to leave us with a great review.
We really appreciate it and thankful to be able to assist you on yet another project on behalf of your company.
Always happy to assist further whenever our system is the solution you require.
Warm regards
JK Team
What a great experience with this…
What a great experience with this company. I can highly recommend them. The staff were brilliant from the time I got a quote right up to the finish. 4 times I had to change the date due to our builder but nothing fazed JK. A new date.. no problem. When they came they were prompt did the job efficiently and cleaned up after themselves. I’m very impressed with the system compared to other products out there and a very good price
20. mai 2025
Svar fra JK floorheating Ltd.
Hi George,
Thank you for leaving us with such a glowing review.
Delighted to hear that despite the challenges of your renovation that we were able to still ensure disruptions to your project were minimalized as much as possible.
We will be sure to pass on your comments to the sales and installation teams involved in your project.
Many thanks for choosing us for your UFH requirements.
Warm regards
JK Team
Very efficient quote process.
29. august 2025
Svar fra JK floorheating Ltd.
Hi Elsa,
Thank you for taking the time to leave us with such a positive review.
We note that you are only at quotation stage with us at the moment, but if we can assist you any further with your enquiry then please do not hesitate to get in touch.
Warm regards
JK Team
Quick and efficient.
10. september 2025
Svar fra JK floorheating Ltd.
Hi Michael,
Many thanks for providing us with a 5 star review.
We note this is the first time you are working with us and currently you are pending your installation at the end of October.
Any adjustments to your review that you feel you would like to make once the installation is complete, then please do go ahead and update accordingly and should you have any further questions prior to install we are only more than happy to help.
Warm regards
JK Team
Fast and efficient
They did brilliantly- in less time and very little mess. Meant we could lay our tiles faster and get job finished quickly.
18. august 2025
Fantastic company
Fantastic company. This is the second time we have used them and would highly recommend. Excellent customer service and great workmanship. Thank you
3. september 2025
Anmeldelse skrevet uten oppfordring
A great customer orientated company and…
A great customer orientated company and a pleasure to deal with. From the initial design to quickly answering questions to a great install by Josh we have been impressed all the way through the process. Highly recommended!
5. september 2025
Anmeldelse skrevet uten oppfordring
Terrible customer service and poor workmanship
I had a very disappointing experience with this company. The customer service was poor from the start, and when the team leader arrived on-site, they were both rude and unhelpful. I had no confidence in their knowledge or professionalism.
They rushed through the job, completing it in a fraction of the time originally estimated, and left the site in a terrible condition—pipes were left raised and the overall workmanship was substandard.
When I raised these issues—along with my builder and plumber—the company's response was simply that they would “speak to their team.” There was no apology, no accountability, and no attempt to correct the problems.
Based on my experience, I would absolutely not recommend this company.
14. august 2025
Anmeldelse skrevet uten oppfordring
Svar fra JK floorheating Ltd.
Hi Katie,
After our initial response to your review on 4th September, as investigations into your installation have been concluded internally last week, I would like to offer a more detailed reply to your review.
Firstly, thank you for taking the time to speak with me over the phone on 5th September. The information you provided on this call was extremely valuable in knowing where certain failures had occurred in the service levels you had been provided.
As we were sub-contracted through another trade for your installation, some of the details we discussed such as creating access holes through walls, etc were expected to be completed for us prior to site arrival. After discussions with Ben [who were we contracted to] it had become apparent that certain critical parts of our information were either not carried out prior to us attending site as we required, or were assumed to be something that they weren't, such as our covering application of the UFH pipes in the floor not being a levelling compound.
Our relationship with Ben continued to remain positive throughout the issues which you mention such as the raised pipes and by working constructively with Ben we were able to be overcome the issues. We know that this does not make up for the lack of care and attention in certain areas of the covering application over the pipes, which I admitted to you after seeing the installation pictures and areas could have been better.
To highlight further your comment about rushing the job and completing in a fraction of the time, our schedule was completed sooner as we had 2 teams on your project, due to an unforeseen last minute postponement of another project which was due on the same day. The extra hands on site meaning that we could turn your planned 2 day project into a single day. After speaking with you about this, it seemed that the installation was led by a member of our team who you stated was not an example setter for others within JK.
After your first complaint was raised prior to this review, our Operations Manager made a 4 hour round trip to your home in order to investigate. Appreciating fully that you were not satisfied with his viewpoint, it is important to note that we did visit you in order to investigate further.
During our conversation Katie, it was becoming more apparent that it was a level of poor customer service and impression from one member of the install team in particular and this has then brought further negative feelings company as a whole. This issue has personally been addressed by myself in the strongest manner possible to ensure future customers do not experience the same.
As a company we strive to ensure that we have individuals who promote us in the correct manner of providing the best service levels that we can. You have personally been let down in this case, for which you once again have my apologies.
As i replied also to your comment on our Facebook promotional advert where you have advised customers to avoid us, this is disappointing to see as I had hoped that with my intervention and with how serious I have looked into the matter that I would represent as the overseeing person that is accountable for our installations division, that I do not condone the acts of customer service or poor installation practice that you unfortunately received and again will stress that with the amount of high scoring reviews and satisfied customers that have left us with their views that we are a reliable company, with good hard working people who work for us, as well as a fantastic product, but we have fallen short of the expected standards in certain areas regarding your project.
If you would wish to speak with me any further about the situation or need any further support / advice regarding your UFH system, then you are more than welcome to contact me directly once again.
Warm regards
Allen Brady
Operations Director
Awesome company to work with.
Awesome company to work with. Was looking at the options of fitting a system on a ground floor in new build and from several options I've chosen JK as it didn't add any additional height to the floor pipe layout was adjustable it was done quickly. Whenever conditions allow they are first port of call.
Awesome experience
15. august 2025
Svar fra JK floorheating Ltd.
Hi Mateusz,
Thanks you for taking the time to leave us with a great review.
Fantastic to hear that everything went well and given this is the first project we have completed on behalf of your company, we are indeed hopeful that on any occasion where our services are required, that you will be reassured to work with us again.
Anything further we can assist with then please do get back in touch.
Warm regards
JK Team
Amazing from Start to Finish
Amazing from Start to Finish! Highly recommended professionals!
I was put in touch with these guys to do my underfloor heating, as all other methods, i.e. Clippling pipes to existing floor and then concreting/screeding it OR placing wunda boards down and running pipes, of which both methods would have increased my floor by approx. 40mm, this would have impacted all my downstairs doorways. Hence why I opted with these guys. Any technical and non-technical questions I had were answered promptly, professionally and in a friendly manner.
Massive shout out to Courtney Belcher, always a friendly and insightful person who helped me greatly with my technical and non-technical questions, so thank you!
On the day of the job, 2 young chaps, came in chased/milled the floor as per the drawings provided by their technical team to a high standard.
Mess was cleared up every step of the way.
If you dont want your floor level raised get in touch with these guys! I am one happy customer, thank you to everyone at JK Floorheating Ltd!
22. august 2025
Anmeldelse skrevet uten oppfordring
Svar fra JK floorheating Ltd.
Hi Suresh,
Many thanks for taking the time to leave us with with such a fantastic review.
We will ensure that your comments are passed back onto Courtney from our sales team along with other individuals who have been involved with your project.
If any further support is needed post installation we are more than happy to help.
Warm regards
JK Team
Everything from beginning went super…
Everything from beginning went super smooth mega friendly and professional people
7. august 2025
Svar fra JK floorheating Ltd.
Hi Pablo,
Many thanks for providing us with a positive review and for your comments.
Glad we were able to provide you with a great level of service.
Warm regards
JK Team
Fabulous team of professional people…
Fabulous team of professional people both in their office and the guys who do the actual install. The process was explained clearly and the work completed with minimal fuss and mess.
7. august 2025
Anmeldelse skrevet uten oppfordring
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