Jeulia UK Anmeldelser 

547
•
TrustScore 3.5 av 5

3,7

Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon

For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon

Se hva andre synes

Vurdert til 4 av 5 stjerner

This is an exact copy of another review, simply as I completely agree: Really easy to use website with good filtering tools to get exactly what you need. The only thing I would say is the extra cha... Vis mer

Vurdert til 1 av 5 stjerner

Absolutely livid. Ordered a ring from here for a proposal, the ring said quick ship 1-3 days shipment and paid £30 for express delivery on top and THEN paid £29.28 for shipping tax! My order was mad... Vis mer

Vurdert til 5 av 5 stjerner

Lots of different options to choose from - huge variety of rings and necklaces the could satisfy every the most unique needs. I chose a very nice ring and a beautiful necklace for my wife for our 15 y... Vis mer

Vurdert til 5 av 5 stjerner

haveused Jeulia a few times now and have always had a great experience. good delivery times, even with added engraving. jewellery is always top quality. my partner always loves her gifts. would highly... Vis mer

Selskapet har svart

Informasjon om virksomheten

  1. Shopping og mote

Opplysningene stammer fra ulike eksterne kilder

Jeulia is an designer jewelry uk online store. You can shop the classic and unique designs of engagement rings,Wedding Rings.


Kontaktopplysninger

3,7

Middels

TrustScore 3.5 av 5

547 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Ingen tidligere historie av å be om anmeldelser

Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative

Har svart på 33 % av de negative anmeldelsene sine

Svarer vanligvis i løpet av to uker

Slik bruker virksomheten Trustpilot

Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.

3,7

Alle anmeldelser

(547)

213 anmeldelser i de siste 12 månedene

Skriv en anmeldelse
Virksomhetene kan ikke betale for å skjule eller tilby belønning for anmeldelser på Trustpilot. Anmeldelser er meningene til individuelle brukere og ikke Trustpilot. Mer informasjon

Vurdert til 1 av 5 stjerner

I bought my wife a ring and it's to…

I bought my wife a ring and it's to small so with multiple emails over the last week and getting no response, I've done what they have said in their first and only email sent by them and now I'm getting nothing, customer service is totally rubbish.
As for the product excellent can not fault it I have bought stuff of this site and it's been great the first time I need to return a product and customer service is non existent

17. august 2026
Anmeldelse skrevet uten oppfordring
Logoen til Jeulia UK

Svar fra Jeulia UK

We are truly sorry that this problem has occurred. We understand you purchased a ring for your wife which turned out to be too small, and how frustrating it is to receive no proper replies despite sending multiple emails over the past week. We appreciate your positive comment about our product quality, yet we regret failing to support you when you needed help with a return.

We sincerely apologise for the delayed responses. We have seen a sharp rise in order volume recently, which slowed down our reply times, and we ask for your understanding.

We genuinely want to resolve this issue for you. Could you kindly provide your order number or the email address used to place the order? Upon receiving this information, we will locate your case and assist you with your return request promptly.

Thank you.

Vurdert til 5 av 5 stjerner

Very easy to find items

Very easy to find items, just put a discription of what your looking for and there right there in front of you.
Very Easy to place an order.
I will definitely use this site again.
Delivery is swift you have a choice, wait a couple of weeks (its a crimbo prezzies so i will wait) or get it within a few days (pay extra).
Very happy so far.

20. august 2026
Anmeldelse skrevet uten oppfordring
Vurdert til 4 av 5 stjerner

Really easy to use website with good…

Really easy to use website with good filtering tools to get exactly what you need. The only thing I would say is the extra charges should be made more clearer as I didn't see anything until it was time to pay

14. august 2026
Anmeldelse skrevet uten oppfordring
Vurdert til 1 av 5 stjerner

What a big con

What a big con. I bought my partner an engagement ring, paying £440 for it, and this ring has to be the cheapest ring I have seen in my life. The picture you see is not what you get. Very cheaply made, also very thin. I got my partner's name engraved into the ring, and you have to use a magnifying glass to see it. I have emailed this company over the last couple of days with no response as I want to send it back but have not had anything back after it said you would receive an email within 24 hours. I am very disappointed with the whole outcome of this site, and it will never be used again. I also waited 3 weeks for it to arrive; this ring is something I could get from my local jewelry store for £150/£200. Big con, avoid at all costs. I have emailed the company many times, also customer services. It's a shame I can't show people a picture of how shocking the ring is.

5. august 2026
Anmeldelse skrevet uten oppfordring
Logoen til Jeulia UK

Svar fra Jeulia UK

We are truly sorry that this issue has happened to you. We fully understand your disappointment regarding the quality, engraving and long‑waiting delivery of your engagement ring, as well as the frustration of receiving no reply after sending multiple emails for return assistance.

We sincerely apologise for the delayed responses. We have recently experienced a sharp increase in order volume, which has impacted our reply speed, and we ask for your understanding.

We genuinely want to resolve this problem for you. Could you please provide us with your order number or the email address you used to place the order? Once we get these details, we will locate your order and look into your case right away.

Vurdert til 1 av 5 stjerner

Bought some sterling silver rings…

Bought some sterling silver rings stamped had then on my hand for 21 days and they are not real silver they are sliver plated and the silver is already coming off spoke to customer services asking for a refund and can I send them back they replied straight away and email nothing to do with my request. I emailed them back several times to be ignored. Wouldn't buy from here every again really poor products and really poor customer service

30. juli 2026
Anmeldelse skrevet uten oppfordring
Logoen til Jeulia UK

Svar fra Jeulia UK

We are truly sorry that this problem has occurred. It is very disappointing to hear that the plating on your rings has worn off after only 21 days of wear, and that your previous refund and return requests were not properly addressed. We fully understand your frustration.

We sincerely apologise for our delayed replies. We have seen a sharp rise in order volume recently, which slowed down our response times, and we ask for your understanding.

We genuinely want to resolve this issue for you. Could you kindly share your order number or the email address you used to place the order? Once we receive this information, we will look up your case right away.

Thank you.

Vurdert til 4 av 5 stjerner

There is a great choice

There is a great choice, something for everyone and that includes prices. The only problem/irritation was the checkout. It wouldn't take my stored debit card, so I put the info in manually which was immediately erased from the form. We tried my partners card and the same thing happened on the second attempt it actually worked and I was able to pay. However, having to do it with my partners card meant that she saw what she is getting for her birthday and the price. A little disappointed, but she is very happy.

28. juli 2026
Anmeldelse skrevet uten oppfordring
Vurdert til 1 av 5 stjerner

I have had better jewellery from a…

I have had better jewellery from a cheap Christmas cracker. Overpriced junk

6. juli 2026
Anmeldelse skrevet uten oppfordring
Logoen til Jeulia UK

Svar fra Jeulia UK

Thanks for your email with your order number. We fully acknowledge you were unhappy with the jewellery quality and price.

As your order passed the 1-year warranty term, we cannot offer refund or free repair. As a goodwill gesture, we’d love to send you a 20% off lifetime discount code for any future jewellery purchase in our store, hoping to earn back your trust.
Let us know if you accept this offer.

Vurdert til 1 av 5 stjerner

Scam site - avoid

The company advertises free UK delivery over £119 & today I have received a request for £65 duties, which are referenced nowhere on their website. Do not purchase, these are a clearly a shady Chinese enterprise masquerading as a legitimate business. Just read the reviews, I took a risk & had backfired, now having to resolve via PayPal. The responses received are some of the worst attempts at English I've ever seen!

21. juli 2026
Anmeldelse skrevet uten oppfordring
Logoen til Jeulia UK

Svar fra Jeulia UK

We were disappointed to see your experience has left you so upset, and we sincerely apologise for all the inconvenience.

Free UK delivery includes only postage costs. Any import duties are determined and collected by UK customs authorities. We recognise we should make this policy more obvious on our website and will make improvements soon.

We have searched our database but are unable to retrieve your order record. If you can reach out to our support with your order ID, we hope to have a chance to listen to your situation and communicate further.

Vurdert til 5 av 5 stjerner

Excellent company to deal with

Excellent company to deal with, their jewellery is fantastic quality, great prices , excellent customer service & they give lovely gifts when you spend so much, delivery is also exceptionally quick , I have bought from here 3 times now & it's always a pleasure shopping here, I highly recommend shopping with Jeulia, A+++

24. juli 2026
Anmeldelse skrevet uten oppfordring
Vurdert til 1 av 5 stjerner

The ring I bought didn’t last a month

The ring I bought didn’t last a month it bent in a deformed way very disappointing

18. november 2025
Anmeldelse skrevet uten oppfordring
Logoen til Jeulia UK

Svar fra Jeulia UK

Dear customer, we feel sorry to know your ring got deformed within a short time. It is never our intention to let our customers have such an unsatisfactory experience.

We have tried to search our system but failed to find your relevant order. If you are happy to discuss this matter further, kindly send your order number to our support inbox, and we will investigate accordingly.

Vurdert til 1 av 5 stjerner

Bad quality

My purchase took a long time to arrive. I have been wearing my ring for a week and a stone has already fallen out. I had originally chosen this as my wedding band and am so glad I decided to order something else because the quality is terrible. It looks pretty but having lost a stone in less than a week is not good enough for the price. I would not buy from here again. Can buy something much cheaper and better quality. Also they don't feel that a lost stone is a manufacturing fault so says it all really and I don't see why I should pay to send back a faulty item. I wish I had read the reviews before buying from here.

20. juli 2026
Anmeldelse skrevet uten oppfordring

Dette er Trustpilot

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