As I explained to the useless and rude Jenni Kayne customer service rep, I ordered a shirt that when received was both poor quality and defective - the sleeves are too short and not what was listed... Vis mer
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For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
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bought a navy cardigan over $300 and it is pilling terribly. my white shirt underneath turned dark blue from the cotton of the cardigan. customer service suggest to shave the cardigan inside out...ri... Vis mer
TERRIBLE CUSTOMER SERVICE AND RETURN POLICY… Just don’t even bother! Sweater arrived and appeared to be good quality but it was too large. Attempted to return it and they have no exchange process an... Vis mer
Not honoring their own policy. I am a customer who has ordered multiple times. I was worried about the standard return policy during the holiday season 2023. However, I was told via phone and as a... Vis mer
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Kontaktopplysninger
South Maple Drive 364, 90212, Beverly Hills, USA
- jennikayne.com
1,4
Dårlig
46 anmeldelser
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Not honoring their own policy
Not honoring their own policy. I am a customer who has ordered multiple times. I was worried about the standard return policy during the holiday season 2023. However, I was told via phone and as a written statement on my packing slip that the return window will be extended until 1/5/24 if items were purchased between 10/11/23 and 12/24/23. As of 1/3/24, Jenni Kayne will not honor the unused return for a future store, not even a refund. Was a committed customer due to their values, however, that has been broken and their founder/owners should be ashamed.
3. januar 2024
Anmeldelse skrevet uten oppfordring
Awful customer service policies
As much as I like some of the pieces from Jenni Kayne. I cannot express my frustration enough with their customer service policies. On two instances, I got sweaters as a gift one was wool and the other cashmere. Unfortunately I am highly allergic to anything fuzzy as it makes my skin itch.
The first time, I called ahead and expressed that it was a gift, wrote it on the return label and asked for a credit so I could actually get something different. They ended up refunding the person that got it. What a huge embarrassment. Second instance, I called again, this experience now almost 2 years later thinking they must have done something better with their customer service. I was wrong. Not only do they not extend their return policy over the holidays; once again, because it was shipped to someone else, and there was no gift receipt, but I had the packing slip. They were unable to do anything except refund the person. However, since it was outside of the 21 day window, they were not willing to do anything actually. At a price point like this and a brand that seems to be branching out I think they really should work on updating their policies and their customer service experience before they do anything else. Horrible customer service is the one thing that can discourage me from purchasing from any brand.
28. desember 2023
Anmeldelse skrevet uten oppfordring
This is my favorite store
This is my favorite store! The clothing is so luxe and the customer service is great - quick shipping & returns and always responsive.
16. august 2023
Anmeldelse skrevet uten oppfordring
Customer Service improvement
Yay- customer service has improved. That was the only downfall. Love their clothes; they’re worth every penny. Although they’re a lot of pennies.
23. november 2021
Anmeldelse skrevet uten oppfordring
Do some reading before ordering
Came THIS close to clicking "Submit" on an $800 order when it occurred to me to google "jenni kayne reviews." Before you spend a penny, check the reviews on their Facebook page and on Yelp. I'd bet you won't be interested in placing an order either.
3. august 2021
Anmeldelse skrevet uten oppfordring
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