Jacksons Estate Agents Anmeldelser 320

Recently had the flat renovated . Jackson's made it as easy as possible and we're always available to answer emails and make helpful suggestions. Anna always kept me up to date.

I worked with Ana Tonial in the Design and Refubishment Dept to design and fit a new bathroom and replace radiators in the flat Jackson's rent out for me. Brilliant advice and service and the builders were wonderful. Super professional and a joy to work with.

Lorraine was super helpful in sorting an issue we were having with our drains, and resolved the problem really quickly. Thanks!

ABSOLUTELY HORRENDOUS EXPERIENCE – AVOID AT ALL COSTS!
This agency is nothing short of a disgrace. From the moment you engage with Jacksons, it becomes painfully clear that they care about one thing and one thing only: commission. They will mislead, pressure, and manipulate you at every opportunity to squeeze more money out of you—ethics and transparency are completely absent from their playbook.

Even under force majeure circumstances, where any decent agency would show some flexibility or understanding, Jacksons remained cold, ruthless, and greedy. They refused to show an ounce of compassion or professional courtesy—just more invoices, more fees, more excuses.

As a first-time landlord, I was hoping for some guidance and support, but instead I was met with incompetence and negligence at every turn. Their communication was inconsistent, dismissive, and often outright wrong. I had to correct their mistakes multiple times—everything from messed-up tenancy agreements to inaccurate property listings.

Jacksons are not just unhelpful—they are actively harmful. Their unprofessionalism is staggering, and they operate with a blatant disregard for your time, money, and trust. If you’re considering working with them—don’t. You’ll regret every moment.

While I believe the team at JoR may mean well, the lack of professionalism, poor communication, and apparent staff burnout made an already stressful process significantly worse. I wouldn’t recommend them.

My experience was frustrating from start to finish. It took an unusually long time just to receive the memorandum of sale, followed by 6 weeks of complete silence — no updates to me or my solicitors. It was only after I chased them that my case seemed to resurface, and it turned out the buyers, who had claimed to be cash buyers, actually needed a mortgage (again, 6 weeks later). I wish this was caught earlier in the process.

Things briefly looked promising again, but then I discovered the buyer had pulled out five days earlier and JoR hadn’t informed me. The explanation? One staff member had left and forwarded the message to another who was on leave, so it was missed. I was even told I could “go elsewhere because Andre was busy and tired” — so I did.

Shernitta has been a fantastic property manager for the last 4 years and gone above and beyond. We're really grateful for the support at Jacksons

Joseph has restored my faith in property managers! Prompt, efficient and caring service. Thank you for making our tenant experience fab!

Ted from the maintenance team was extremely quick and helpful following us reporting an issue with the toilet at our property.

always available , very easy to work with to ensure tennant has a good experience

Enrico has been beyond helpful trying to sort an on-going issue for the last 6 months. He's always chasing the relevant parties, giving me updates and keeping in touch via email and phone about what's going on in order to come to a resolution.

Jackson’s have been looking after our property for 6 years now and we wouldn’t use anyone else. Kimberley, in particular, has been an absolute star and has made even the most inconvenient issues a breeze with her shrewd initiative and considered, timely responses.

I have been renting via Jackson’s over the last 6 months, and since moving in I can not give high enough praise to Jackson’s property management team. The team, especially Enrico who has been my main contact, have been prompt, professional and attentive when dealing with any queries or issues I have had since letting with them.

I can not recommend enough

I have worked with a few estate agents over the years, and yes there are bound to be a few issues with renting out properties. However Jackson’s property management have been top tier. Enrico always kept me updated, knowledgeable and happy to help. Would highly recommend!

I am a resident at a Jacksons' letting, and I just wanted to leave a review to commend Enrico Ricketts who has tirelessly gone back and forth with our landlord on our behalf in order to get a number of issues resolved. He is always polite and professional and has made our experience with Jacksons as positive as can be!

Great service from Shernitta who manages our property from the Balham office. Always very responsive and quick to raise any issue to us from the tenants so they get addressed before they escalate.

My property manager, Shernitta, is the best. Efficient and thorough. I feel like my house is in a safe pair of hands.

Excellent service

I would strongly advise avoiding Jacksons Estate Agents Streatham - my experience with them over the past two years was a complete nightmare. There are so many examples of their unprofessional and unlawful practice, but I’ve covered a few below.
 
I was left with severe black mould for over nine months, despite calling and emailing Jacksons almost daily to try to get it sorted. The mould affected the walls, bedding, and furniture, and I had to throw away many of my clothes because of this issue. I have asthma and had highlighted that my health was at risk, but they left me living with severe mould for 9 months, only taking action when my dad had to step in. My asthma is now considerably worse because of their neglect. On another occasion, the fire alarm malfunctioned and was going off constantly, but Jacksons claimed this wasn’t an urgent issue and said they would send someone round in 3 days… how is a fire alarm malfunctioning and going off continually not deemed urgent?! The tenants weren’t able to sleep at the property during this time, as Jacksons left us with the continuous fire alarm noise, as well as in a dangerous environment without proper fire safety.
 
During our viewing and offer process, Jacksons made a series of promises that were never kept. For example, they told us the landlord would be replacing all the carpets before we moved in. Two years later, not only had the carpets had not been replaced, but I overheard an estate agent making the same promise to new, prospective tenants at their viewings. They also assured the new tenants at the viewing that there had never been any mould at the property, which was a lie given the months of black mould exposure we suffered. This level of dishonesty is absolutely appalling. As well, our property was advertised as furnished but, after moving it, we found out the house was lacking a lot of basic furniture, including having only 1 dining chair for 3 tenants (it transpired that most of the furniture I had seen at the viewing had belonged to the previous tenants).
 
Due to the issues in the property, such as the mould and a flea infestation (at the start of our tenancy due to the previous tenants having a cat), I had to move out temporarily on multiple occasions. These issues were never treated with any urgency - Jacksons often took weeks to even acknowledge the issue or start repairs. Their complete disregard for our comfort and safety was astonishing. Of course, I don’t know how much this delay was due to Jacksons, and how much was due to the landlord not communicating with the estate agent. However, even if it was the landlord who was slow at responding, as an estate agent, it is your job to ensure tenants have a safe, habitable accommodation and you should be ensuring timely responses from the landlord.

Jacksons took over a month to communicate with us about our deposit at the end of the tenancy and, when they finally did, their proposals were outrageous (and illegal). They accidentally sent us the check-in report for the new tenants, which included an invoice detailing that the landlord had paid £240 for a professional clean, despite having proposed to deduct £385 for this clean from our deposit. As well, the items the landlord had proposed to charge us to remove (charging £70 for this) were all listed in the check-in report - the landlord had kept all of these items but proposed to charge us for their removal. The check-in report we were sent by mistake made it clear that Jacksons and the landlord were attempting to retain as much of our deposit as possible by inflating and adding charges.

Jacksons broke the law on multiple occasions, for example leaving us to live in mould-infested conditions for 9 months, the outrageous handling of our deposit, and sending people to the house with less than 24 hours' notice on multiple occasions, even after I repeatedly asked them to stop doing this. They demonstrated a complete lack of care, professionalism, and responsibility throughout our entire tenancy. They left us living in dangerous, unhealthy, and often uninhabitable conditions, and only responded to issues when I took extreme measures, like threatening legal action. Their dishonesty, broken promises, and disregard for tenant welfare are disgraceful. Please do not rent through Jacksons Streatham – my experience was truly horrific, and no one should have to go through what we did.

UPDATE: Jacksons replied to this review saying they'd been in touch. They have, of course, not been in touch.

drove 400 mile round trip to be told property sold

Dishonest about fees

Don’t ever use them as a landlord