Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon

For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon

Se hva andre synes

Vurdert til 5 av 5 stjerner

Itsu in Kings Road amazing service with a really warm smile! Didi was at the till, I was quite insecure about the soups, she suggested me a coconut soup which was really good grey quality of ingredi... Vis mer

Selskapet har svart

Vurdert til 1 av 5 stjerner

Me and my wife have been many times to ITSU Wembley for a meal prior to attending an England match. It has always been quick, efficient and enjoyable. Unfortunately yesterday to the total opposite.... Vis mer

Selskapet har svart

Vurdert til 1 av 5 stjerner

Itsu was always our first choice takeaway, however it seems now when ordering, you have to add an array of other bits and pieces to order the meal you want. I try order a sushi platter and I HAVE to... Vis mer

Selskapet har svart

Vurdert til 5 av 5 stjerner

We visited the Bath branch today. Clean, light and airy. Helpful staff for us oldies who find electronic ordering a bit daunting, especially as we are relatively strangers to the food style. We order... Vis mer

Selskapet har svart

Informasjon om virksomheten

  1. Asiatisk fusion-restaurant

Skrevet av virksomheten

Delicious, healthy, Asian inspired food, freshly made everyday in 70 beautifully designed shops


Kontaktopplysninger

  • King's Road 47, SW3, London, Storbritannia

  • itsu.com

3,1

Middels

TrustScore 3 av 5

332 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Ingen tidligere historie av å be om anmeldelser

Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative

Har svart på 100 % av de negative anmeldelsene sine

Svarer vanligvis i løpet av én uke

Slik bruker virksomheten Trustpilot

Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.

3,1

Alle anmeldelser

(332)

48 anmeldelser i de siste 12 månedene

Skriv en anmeldelse
Virksomhetene kan ikke betale for å skjule eller tilby belønning for anmeldelser på Trustpilot. Anmeldelser er meningene til individuelle brukere og ikke Trustpilot. Mer informasjon

Vurdert til 2 av 5 stjerner

Thier always dirty

Thier always dirty , they don’t clean or sanitise most of thier counter tops and the trays that we use to eat food on. They’re always a fly hovering around and some of the staff are rude and overbearing, the suchi is always falling apart and can’t be picked up by the chop sticks , the dumplings in the miso soup is always falling apart and makes the soup look uninviting. 👎🏾 it puts me off eating there to be honest . Thier toilets aren’t always clean and both men and women have to share the same toilet 😮‍💨 it’s odd putting to say the least . 👎🏾

4. juli 2024
Anmeldelse skrevet uten oppfordring
Logoen til itsu

Svar fra itsu

Sorry to read your comments. Please can you drop us an email via our website and we'll be in touch to investigate https://www.itsu.com/contact-us/

Vurdert til 5 av 5 stjerner

The food is really tasty and the staff…

The food is really tasty and the staff are always kind and helpful. The Victoria 53 branch has become my regular for a weekday lunch.

17. juni 2024
Anmeldelse skrevet uten oppfordring
Logoen til itsu

Svar fra itsu

Thanks so much for this lovely message, Claire.

We're so pleased that you had an excellent experience at our Victoria 53 store.

We'll be sure to pass this on to the team.

We cant wait to see you in an itsu very soon!

Vurdert til 2 av 5 stjerner

Warning ! Chicken teriyaki rice bowl

I have gotten the chicken and teriyaki rice bowl from here before and other foods as-well, but the most recent time I have gotten the chicken teriyaki rice bowl it gave me food poisoning! I remember looking at the chicken and thinking it looked funny but just ignored it as I had eaten it before. The worst food poisoning I have ever had. Hot hot fever with the chills

18. juni 2024
Anmeldelse skrevet uten oppfordring
Logoen til itsu

Svar fra itsu

Thanks for your review, Sophie, and we're sorry to hear that you're feeling unwell.

Please can you submit a query with additional information via this link https://www.itsu.com/contact-us/ and we will be sure to arrange for our Health & Safety team to respond to you directly to resolve this.

We've already raised this on our side and our Safety team are expecting your email submission so that they can obtain more information about our visit and launch a thorough investigation.

Vurdert til 4 av 5 stjerner

Early adopter

Early adopter. I've been using itsu since it started and I'm still a fan. The salmon went through a very iffy phase for about 6 months ( crunchy texture,really not good ) but that was a couple of years ago , all good since. There is a difference between outlets, whether that's good or bad is subjective.

*** itsu social media person ***
Please don't comment, I have no issue to be addressed and I don't need my ego stroked .
No disrespect intended.

11. juni 2024
Anmeldelse skrevet uten oppfordring
Logoen til itsu

Svar fra itsu

Thanks for your review, Simon.

Your feedback is important to us. The best way to get touch with us is through our website so that the right team can contact you directly for more information. If you're still not noticing differences in quality between stores, please message us via our website so that our Operations team can help.

https://www.itsu.com/contact-us/

Vurdert til 5 av 5 stjerner

ITSU at Brunswick Centre: three cheers for the lovely staff!!!

ITSU at Brunswick Centre, Camden is an extremely nice Sushi place. The staff are very helpful especially Ornella and Wojciech who have taught me how to operate the technology. Now I can scan with my app and claim my butterflies with ease. I have also been taught how to access my NHS discount. Thank goodness for lovely staff who enjoy their jobs and make customers feel special.

31. mai 2024
Anmeldelse skrevet uten oppfordring
Logoen til itsu

Svar fra itsu

Thank you so much for your valued feedback, Norman.

Reviews like yours are an absolute joy to read, itsu's aim is always to go above and beyond customers expectations.

We will thank the whole team at Brunswick as well as Ornella & Wojciech for their outstanding service.

Vurdert til 5 av 5 stjerner

Delicious

Delicious, fresh and healthy food, always!

15. mai 2024
Anmeldelse skrevet uten oppfordring
Logoen til itsu

Svar fra itsu

Thank you Lawrence! This so kind of you to say & we hope to see you very soon.

Vurdert til 5 av 5 stjerner

Great customer service

I was struggling to redeem a voucher and approached the till. The manager came out to help me. I am a regular customer at the NHG branch and this woman is fantastic - always smiling, cheerful and extremely helpful. She promotes new products, helps customers and is very efficient.

23. mai 2024
Anmeldelse skrevet uten oppfordring
Logoen til itsu

Svar fra itsu

Thank you so much for your kind words Niamh, it's always great to hear from our customers, especially when they have had a fantastic experience such as this. We'll share the feedback with the team over at Notting Hill.

Vurdert til 5 av 5 stjerner

Very Pleasant staff at ITSU, Finsbury Square

The staff at the branch at Finsbury Square are always very helpful each time I pop into stock up for the next few days. I'm not great with IT and they are always happy to help every time.

28. mai 2024
Anmeldelse skrevet uten oppfordring
Logoen til itsu

Svar fra itsu

Thank you for the feedback, Manisha! We agree, the teams at Finsbury Square are lovely and very friendly, a great team and we're are very proud of them.

Vurdert til 5 av 5 stjerner

Great experience

Great experience, delicious salads and food. Friendly and helpful staff 💗

18. mai 2024
Anmeldelse skrevet uten oppfordring
Logoen til itsu

Svar fra itsu

Thank you for this lovely review Aneta. See you soon!

Vurdert til 5 av 5 stjerner

Fast and friendly service.

Always clean and tidy. Fast and friendly service and plenty of condiments, cutlery options and napkins available. We never feel rushed off our table when we’ve finished.

19. mai 2024
Anmeldelse skrevet uten oppfordring
Logoen til itsu

Svar fra itsu

Thanks for your review, Mandy! We really appreciate your feedback.

Vurdert til 5 av 5 stjerner

Amazing tasting food

Amazing tasting food, I love itsu every time I go! Staff are friendly and helpful also, love the butterfly scheme as well.

26. mai 2024
Anmeldelse skrevet uten oppfordring
Logoen til itsu

Svar fra itsu

Thank you for this lovely review Sarah - we're so happy to hear this as we love being able to make our customers happy!

Vurdert til 4 av 5 stjerner

It was really good

It was really good. No queue friendly staff and food to the ready.

27. mai 2024
Anmeldelse skrevet uten oppfordring
Logoen til itsu

Svar fra itsu

Thanks so much for taking the time to leave us a review - we're glad to hear thaty you've enjoyed the food and that you found are instore colleagues friendly. See you soon!

Vurdert til 5 av 5 stjerner

Great food

Great food, good customer service.

19. mai 2024
Anmeldelse skrevet uten oppfordring
Logoen til itsu

Svar fra itsu

Wow! That's so lovely to hear - & thank you so much for your kind words Margaret!

Vurdert til 5 av 5 stjerner

Helpful staff amazing food

The staff are always so helpful the last time I had a loyalty award and was not really aware of it but the staff member helped me sort it out..
Food is always so fresh and top notch. Love love it love it

22. mai 2024
Anmeldelse skrevet uten oppfordring
Logoen til itsu

Svar fra itsu

Thank you so much & we can't wait to see you again very soon Ed!

Vurdert til 1 av 5 stjerner

Quality has declined

I used to be a huge Itsu fan, but have noticed the quality has significantly declined. The fish did not taste fresh and the rice texture was all wrong. The rolls were crumbly and fell apart. The wasabi is made in China. There are better alternatives out there that use higher quality fish and other ingredients and are actually made fresh.

24. mai 2024
Anmeldelse skrevet uten oppfordring
Logoen til itsu

Svar fra itsu

Thanks for your review. We’re so sorry to hear this. Our ingredients go through many quality checks so we're completely stunned by reading your review. Please can you contact us directly via our website to let us the store name & order time & we will resolve this for you https://www.itsu.com/contact-us/

Vurdert til 5 av 5 stjerner

Best value for money!

Itsu never disappoints, honest sushi, good quality, helpful people. Can’t go wrong. Highly recommended.

22. mai 2024
Anmeldelse skrevet uten oppfordring
Logoen til itsu

Svar fra itsu

Wow! Lovely review & thank you so much for sharing this with us Jimmy!

Dette er Trustpilot

Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.

Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.

Lær om anmeldelsesprosessen på Trustpilot.

Her får du åtte tips om hvordan du skriver en god anmeldelse.

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Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.

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