Iarnród Éireann Irish Rail Anmeldelser 

I have been using Irish Rail for many years now and it is a service that genuinely looks after it’s customers and it’s very clear! I have had situations where I took the wrong train and they have inconveniently sent a train for me at 11pm. They have escorted me to sit with the driver when I had issues with rowdy passengers on the train. Truly the kindest employees who go above and beyond. Thank you!!

At Limerick Junction getting off the Limerick train to change to Cork Train for a meeting - stupidly I got on the Dublin train and off I went - totally in the wrong direction. When I realised - the Irish Rail team were absolutely superb. They Checked with the driver for our best option, came back with options and they looked after us so well. Credit where credit is due - top class service thank you so much.

Very upset on Monday while trying to travel with Irish Rail. My son who is 2 months of age and I were travelling from Dublin to Thurles on the 12pm train. I purchased ticket at 11:35-11:40am so was down at the platform with plenty of time. Loads of people came after me and got a seat on the train. When I got on the train and met the Irish Rail worker he was most unhelpful and told me the train was full that I would have to stand, I said I couldn’t stand as I had a baby who I would need to feed etc. He told me to wait until the train was about to leave and he would see if there was any spare seats. The man then went off to assist people who wanted to be upgraded to first class. I waited out on platform for 15 minutes watching so many come after me and get seats. The man/worker never came near me again and the doors were closed and off the train went and I left on the platform.

Surely I could have been treated better. Not good enough at all.

I travelled on the 12 noon train from dublin to cork today ie wed 26th June. It was a pleasure dealing with the lady serving the teas/coffees. She was so positive and pleasant dealing with customers, a joy to see. She radiated sunshine that is sadly lacking in a turbulent world that we are sadly experiencing presently. The ladies name is Antonio (Portuguese). I trust my sentiments will be passed on to her. Pleasure as always travelling with Irish Rail.

The app was so easy& pleasant to use with full details of the journey given , a short time ago. Now it has been altered to a standard that is lower, giving less detail!

Forgot my leap card but had my ticket
Forgot my leap card but had my purchased ticket with me on the train and I showed evidence of my account to him and he still fined me but told me to appeal and it shouldn't be a problem to remove the fine. It took them 3 weeks to get back to me and they rejected my appeal and now I have to pay €100 as a student even though I showed evidence of my leap card student account via email. The employees are rude and intimidating and forceful and the services are slow and not helpful whatsoever.

Disgraceful. The train was 25 minutes late. Pig ignorant carriage staff. Totally condescending and just plain rude. I would never use this service again.

I was attacked in the train station in cork last week and the security man the only man wearing a high vis yellow vest was on his phone the whole time it happened as I shouted for help he walked as slow as he could and didn’t hang up his phone call untill it was too late the boy was gone who attacked me by time he even got to me afterward he laughed smirked and giggled at me with his colleague as I waited for the guards the other security guard who was wearing orange with a ginger beard and ginger hair told me to “shut my mouth” or I’d have to leave as I was telling my mom what happened crying because I was scared didn’t know this was how you treat a teenage girl

Ventilation is poor. Very stuffy.
Needs a bit of fresh air moving about.

First of all the ticketing process is easy. Then, we had to change routes at the last minute because of line maintenance and Irish Rail made it very easy. Lastly, when my son left his cpap on the first leg of a 2leg trip, the staff recognized the need for it and forwarded it along so he could pick it up in Dublin. I can't thank them enough.

Dublin to Galway train which I use frequently Guards and Inspectors very very helpful, attentive to elderly passengers who needs extra help and also bike users ( remember to book your bike online first), Customer Service excellent and often not in easy conditions , thank you !

The green commuter train from Dublin to Rosslare is stinking! Tge table trays are filthy, as are the windows, the floors and a sour smell. Irish rail doesn't employ cleaning staff it seems. Serious improvement needed. A lot of tourists on and it's embarrassing

What is the point of booking your seat number in advance when there are people in your seat? I was looking forward to a relaxing train journey. We were standing all the way to dublin. Very disapointed.

I was waiting on coffee trolley and our seats were next when the teatrolley person took it herself to skip over about 3 rows of seats nd move to next carriage despite me shouting excuse me as she disappeared. I found her later in another carriage and she said she had to go as the train was stopping and wasnt coming back! No rhyme or reason very annoying..especially as i was next to be served and then the teatrolley flew by skipping 3 rows of people

The InterCity train service from Dublin Connolly to Rosslare Europort is a terrible service. Why ?
Because the train frequency is an absolute disgrace, with only 4 trains to Rosslare Monday to Friday and only 3 on Saturday and Sundays.
Even secondary branch lines in the UK get a better timetable and more than 4 trains a day.
No facilities at stations with toilets locked, Kilcoole has no toilets, no shelter from the weather and only received a ticket machine in January 2024 after waiting years for it to be installed.
Everyday when I get on the train I will find a person sat in my reserved seat, and the hassle of asking them to vacant my seat.
I have to use the train because of necessity, not because of a fantastic service.
Irish Rail needs to be privatised and maybe we might get a train down to Wicklow and beyond to Wexford say every 2 hours which in 2024 isn't to much to ask for !

No 0 rate, so I must chose an option. They are the worst train company in Europe for sure. Not even the first train of the day arrive punctual. Trains are always late, and they manage to get 5-10 mins late on a 40 minutes route. An addition they "advertise" in huge banner their punctuality is 9x% *5 or 10 mins and 99% operated as planned. Well, if they planned to operate the train will late, I think it is 100%. (Date of experience =always)

Bought a flexible return ticket which irish rail would not allow me to change the return time for my journey home. They would not allow as the ticket was already printed and so it could not be changed. In other words if you purchase any flexible return ticket and want to change it on the return leg then they will not..such arrogance from an organisation that is state supported. Don't get screwed like me and make sure to purchase tickets separately online and only print when you need to before each journey.. this treatment of people who depend on rail service is not acceptable.. horrible attitude shown by IR staff.

Ignorant workers overcharging people would give a 0 if I could. Can’t understand why a student card isn’t valid verification for a student ticket.

Absolute disgrace

Thank you so much to Kevin in Wexford who nicely helped me a lot with my forgot items in the train. Thanks for sending me back some precious beloved items to Switzerland :-) !