invisaWear Anmeldelser 167

Not off to a good start! I ordered my necklace from the company website through SHOP on march 29th 2026 confirmed ordered it is now the April 11 2026 order say 5-8 business days for shipping. No tracking numbers to track order and my subscription already started so I am paying for the service now in 13 days with no necklace and after 2 emails to company still no response. 😞

Have to add update!
Company reached out! Very kind friendly and offered to replace my lost time in subscription and necklace in mail! Super satisfied!

I just don't understand why you need a phone. I should be able to use this jewelry without a phone. My 12-year-old daughter saved up for this necklace, and didn't realize she needed a device with her at all times. If I need a phone, then I could just call 911 on the phone, so what's the point of this jewelry, anyway?

I am a HUGE fan of Invisawear!! I love using the reassurance call when I’m walking home late at night. It puts my mind at ease, and I always have a great time chatting with someone new! I also love having a safety device that I can hook around my belt loop when I go out and might not be carrying a purse or have pockets. I use the gold keychain, and it just looks like a bag charm! I’ve gotten so many compliments on it.

I stopped using my device because it disconnected virtually every time I was actually in a situation where it might be needed. I've asked the company to cancel my subscription, acknowledging willingness to pay out the contract. I've had no response to that request but have received repeated messages offering better deals, discounts, etc. If Invisawear has time to do targeted recovery marketing, they have time to respond to reasonable requests. In addition, there is no readily available path to remove payment methods so I have zero confidence they will stop billing me when the 1 year contract is complete. I plan to stop payment via my bank. Basically, the product didn't live up to its claims and the company is non-responsive to resolving customer requests.

Great idea but not at all ready to be on the market. Way to many hiccups. As most of the reviews stated, it hardly ever works. I would do a test on mine to make sure it was connected, most of the time it wasnt. I had 1 incident where I felt a little uncomfortable in a parking lot. I hit my necklace and it was completely dead. I only had it for 2 months and the battery pooped out on me. What a waste of money. Good thing i was safe, because this thing was of no use. I spent all that money for barely 2 months.
I strongly suggest you keep working of the glitches. You dont want all bad reviews before giving this the one chance of being successful.
I would not recommend to anyone I know.

The charm is lovely although the chain was ridiculously long, to the point the charm was constantly lost inside my bra. The real problem, though, ia that any time I'm most likely to need the service - when traveling alone, when I'm away from home, or in a crowded scenario - the connection is lost or the device stops working. Every single time. What's the point? When I'm home it stays connected except in the night (???), so I have access to a phone or other people and it's not a big deal but it simply isn't usable when I'm statistically likely to need it.

I purchased through Good Morning America Deals and Steals. There was never a mention of a monthly fee. And the 6 month activation code was not included in my package. Their website is cumbersome and always takes you back to the purchase page when trying to reach them. I was told 6 free months of the monitoring only to be charged my second month. Have to go through several layers to try and cancel.

What a scam this product is. This necklace and subscription is useless. My daughters phone has to be on her or near her for this necklace to work which defeats the entire purpose for this being for safety. The first thing a predator is going to do is ditch the phone leaving the necklace useless. Secondly, in my state, cell phones are now banned in schools so if there is a safety issue in the school, the necklace again is useless. Now I am locked into a 1 year contract for something that is of no use. the necklace should work without you having to have it next to your cell phone....

This company is a complete scam. Not only is the jewelry very bulky, not waterproof and non chargeable, but it resembles tacky costume jewelry. On top of that, if you wish to unsubscribe from their services, they keep directing you towards sending them an email , and once they reply, they keep trying to keep you on board by asking that you send them ANOTHER email stating why you are legitimately discontinuing their services. They don’t have a customer service number and they literally are keeping my information hostage until I pursue further action. This is a very regrettable purchase, and I’d steer completely clear from them.

Unable to pair the charm to any device. Customer service sent a replacement and exact same problem. You're supposed to trust this thing to possibly save your life and the charms won't even pair let alone be able to work in the instance of an emergency. Will be refunding or charging back in necessary. Quality control is a thing of the past.

It was fine for the first few weeks. It broke shortly after. Very disappointing.

returned product without using - my mom could not push the button.
paid $129.99 - with my refund only receive $89.00 AND they continued to charge for the service when I asked all to be cancelled $19.99. NOT like their online refund states $10 restocking fee?? They billed me $40+19.99 = $59.99 MORE than just $10. BEWARE

I received the waterproof wristband - a gift for my father who lives alone and needs something that stays with him due to recent health issues. With it advertised to work up to 30 ft from your phone means he's free to step away from his phone to use the restroom or shower safely.

Upon setting it up, we found it only works approx 8-10 feet, from your phone. So you have to have both your phone and the wristband on you, which isn't helpful at least to us.

We did not buy it to use the ADT/911 services so being forced to pay for the subscription (when all it's doing is using your phone via Bluetooth) already felt like a rip off but I was willing to do it bc it was what he needed otherwise. I know many people aren't happy w/ non-rechargeable battery but it's perfect for this purpose (he's not techy and wouldn't want to be bothered to remember to charge something...plus taking it off to charge means the risk of a health incident without it on..).

The product did work as advertised as long as the phone is next to the product. And the wristband was comfortable/slim. But giving 1 star for poor customer service and item not working as advertised.

I first tried it on a brand new Apple phone. Then paired it to my android phone with same result. When using any other Bluetooth device with my android, it goes strong through walls from one end of the house to the other. The issue is with invisawear not our phones. When submitting this issue to the company in hopes for a fix because I really want to keep it, I got a blanket response saying it's up to my phone's Bluetooth how far it works. They obviously did not read what I wrote them, considering I explained it wasn't just with 1 phone.

I've responded asking for more help every day since (3 more messages) but no further response.
At this point I'm seeking a full refund because not only does their product not work as advertised but if this is their customer service then I'm not struggling doing business with them as we continue to pay a monthly subscription to them...For what?

I purchased invisaware necklace recieved 6/6/25 I have never been able to make work notified support 2 representatives called neither could help me. I want to send back but can not find were to send it. Now they tell me I can't cancel subscription and they want to charge me restocking fee pluse cost of shipment back to them and do not want to pay me for purchase price even with 30day garuntee I have been trying daily to get it to work. I believe it is fraudulent scam

The actual product is fine but the customer service for this company is non-existent. I recommend other services if you'd like for anyone to actually talk to you.

I ordered two necklaces for my wife and daughter. One necklace came with no necklace. Just a pendant and box. The other was fine. Invisawear has zero methods of customer contact outside of a single email address. You can't call them, you can't chat with them. All you can do is send them an email. So, I did; which got me an immediate auto-reply that they would contact me within 24 hours. That goes by silently. I followed up with another email and another 24 hours goes by silently. I look everywhere for some other way to contact this company but they don't exist outside of an email. It's funny how every review here has this company responding to email them to an email address they don't actually respond from.

I wish I did more research before purchasing from a company with no customer service. I'll be filing a chargeback with my credit card company.

Edit: They finally responded; but only after my negative review was posted. In their message, they claimed my support request was filtered into their spam folder. That doesn’t add up. I submitted the request through their official website form and received an auto-reply from their main inbox, confirming receipt. As someone who owns an IT firm, I can confidently say that autoresponders don’t reply to spam, don't filter internal e-mails from their POS system, and their eventual message contained no spam recovery flags. That explanation feels disingenuous.

They also mentioned limited staffing as the reason for their lack of response. I understand not every company has a large support team, but it’s not a good look to make the consequences of internal staffing decisions the customer’s problem. If email is your only support channel, then it needs to work reliably. Silence, followed by a defensive explanation only after a public complaint, doesn’t inspire trust. While I sympathize with small teams, understaffing isn’t an excuse for silence, especially when the only method of contact is email. If you choose not to offer a phone number or live chat, then timely email support is the bare minimum. Poor staffing may explain a delay, but it doesn’t excuse complete inaccessibility.

Based on this response, my rating will remain as it stands. Accountability should be the bare minimum in customer relations.

It worked at first but it has been a couple years and it just stopped working....not very durable.
Also for the amount of money I spent I personally don't think this has been worth it because it has to be connected to your phone via bluetooth and it needs wifi to send the text alert so if something happens with your phone it's useless.

This company is a scam and I’m starting a class action lawsuit.

They sent a defective product and won't give me a full refund. They're insisting on me paying a restock fee despite the product they sent me not working properly. Definitely seems like a scam at this point. A broken bracelet can't be restocked. I was super excited for this and am extremely disappointed in the experience.

Editing to add that only after I posted this review did they actually help. Now they've sent me an email asking me to "update" my review. Absolutely not, people deserve to know what they're actually getting into when purchasing from this business!

I bought the necklace as a gift. It automatically put a subscription in the cart when I checked out, and I assumed it was just part of the purchase as a one time fee. I keep getting charged every month and they refused to cancel it when I emailed them. The website says you can cancel anytime so this is deceptive business practice and false advertising.

I wanted to cancel the 2 year service plan but they don’t have a cancel option so they keep charging me 12$ every month. Terrible service. I emailed them and they won’t help me.