Trish and her cover Hammad are just the best. Nothing is too much trouble including helping me specify a bespoke strap for a very unusual watch by Charriol which had a really uncomfortable bracelet an... Vis mer
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Watch strap lifting away from face. Took it to two shops in Westfield, one said it needed to go to repair centre (six week lead time), the other said it needed a part to be ordered (two week lead tim... Vis mer
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Took a very very tarnished silver bike chain bracelet in for cleaning. I was served by Trish. I can't believe how good the result is like brand new. Excellent customer service by Trish and after 42 ye... Vis mer
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Selected a watch strap and paid for the item, waited for purchase to arrive sent email asking about purchase. No answer again re emailed, no answer. Contacted customer service about purchased product.... Vis mer
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Informasjon om virksomheten
Skrevet av virksomheten
UK's leading watch & jewellery repairs. Our branches are located in popular department stores across the country, including: Grafton Centre Cambridge, Arndale Centre Manchester and St Enoch Centre in Glasgow.
Kontaktopplysninger
27 - 29 Hoghton Street, PR9 0NS, Southport, Storbritannia
- 01704501600
- customerservices@intime.co.uk
- intime.co.uk
My watch was repaired promptly and…
My watch was repaired promptly and Yusra’s manner was excellent.
9. desember 2022
Anmeldelse skrevet uten oppfordring
Svar fra In-Time Watch & Jewellery Repairs
Hi Leigh,
Thanks for taking the time to leave us a review.
We're happy to hear you've had a positive experience at our store in Birmingham.
We hope to hear from you again in the future.
Fantastic service!
Briliant servis today we got from Abdul !!! Highly recomend !!! Thanks a lit to him !!!
9. desember 2022
Anmeldelse skrevet uten oppfordring
Svar fra In-Time Watch & Jewellery Repairs
Hello,
Thanks for taking the time to leave us a review.
We're delighted you are happy with the service received at our Cambridge store.
We hope to hear from you again in the future.
God comms and very reasonably priced
14. september 2022
Svar fra In-Time Watch & Jewellery Repairs
Hi Karen,
Thanks for taking the time to leave us a review.
We hope to hear from you again in the future.
Amazing pre and post sales service
Amazing pre and post sales service. Excellent communication and fast service resulting in outstanding work.
13. september 2022
Svar fra In-Time Watch & Jewellery Repairs
Hi Andrew,
Thanks for taking the time to leave us a review.
We're delighted you are happy with the service received.
We hope to hear from you again in the future.
The service at cambridge was amazing
The service at cambridge was amazing. Abdul did a great job my gold necklace was even polished and I was so happy . thank you
5. desember 2022
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Svar fra In-Time Watch & Jewellery Repairs
Hi Akamo,
Thanks for taking the time to leave us a review.
It's great to hear about the experience you've had at our Cambridge store.
We hope to hear from you again in the future.
Svar fra In-Time Watch & Jewellery Repairs
Hi James,
Thanks for taking the time to leave us a review.
We hope to hear from you again in the future.
Outstanding service
In-Time was recommended to me as the only place in Cambridge able to offer a suitable, high-quality replacement watch strap. Fantastic choice and really great advice. Abdul and his colleague were both exceptionally helpful (and patient with me as I dithered over which strap to choose) and then made a thoroughly professional job of the repair, complete with much-appreciated guarantee. I would not hesitate to use them again.
1. desember 2022
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Svar fra In-Time Watch & Jewellery Repairs
Hello,
Thank you for taking the time to leave us a review.
We're delighted to hear about your experience at our Cambridge store.
We hope to hear from you again in the future.
Sent a wedding ring in for a repair that had been cut off. 2 …
Sent a wedding ring in for a repair as it had been cut off. What a wonderful job they made of it. Very fast, efficient and helpful staff. Would very highly recommend. Thank you so much.
3. desember 2022
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Svar fra In-Time Watch & Jewellery Repairs
Hi Sandra,
Thanks for taking the time to leave us a review.
We're happy to hear you've had a positive experience with us.
We hope to hear from you again in the future.
Excelent customer service and work quality
I have had two jewellery repairs so far with In Time and I delighted with the work they have done.
Definetely I recomend them and I will return.
Thank you
25. november 2022
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Svar fra In-Time Watch & Jewellery Repairs
Hi Rosa,
Thanks for taking the time to leave us a review.
We're happy to hear that you've had a positive experience with us.
We hope to hear from you again in the future.
Efficient and friendly
The whole process was efficient and easy from start to finish. It wasn't a straightforward repair but In-Time kept me informed throughout. All communication with them, both by phone and email, was promptly handled and everyone was really helpful and friendly. I'm delighted with my re-vamped much-loved watch and I would absolutely recommend them.
22. november 2022
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Svar fra In-Time Watch & Jewellery Repairs
Hi Trish,
Thanks for taking the time to leave us a review.
It's great to hear about the positive service you have received from us.
We hope to hear from you again in the future.
Mangled Wedding Ring
When my Wife's wedding ring was mangled so badly I thought it would end up as scrap gold, In-Time took it and not only restored its shape, but expanded it in size, and cleaned it and it came back literally as good as new.
25. august 2022
Svar fra In-Time Watch & Jewellery Repairs
Hi John,
Thank you for taking the time to leave us a review.
We're delighted to hear you are happy with the work carried out on your wife's wedding ring.
We hope to hear from you again in the future.
Avoid
Well I ordered a simple replacement battery and my dial got blown in the pressure test, so the watch had to be sent back to TAG for a full service. So I waited over 10 weeks for it (more like 14 with postage). I would not be recommending this company for battery replacements which then end up being watch repairs, I suspect amateur staff.... I'm assuming the name "In Time" is ironic!!!!!
26. august 2022
Svar fra In-Time Watch & Jewellery Repairs
Hi James
Thank you for taking the time to leave us a review, customer feedback is important to us.
We pride ourselves on offering the best possible customer experience at all times and are disappointed to hear that on this occasion you did not feel that this was delivered.
Unfortunately there are some instances that lead to glasses breaking during pressure testing. The cause of this is hard to determine but we suspect a flaw or tiny chip in the glass would lead to this happening but it is hard to say for certain.
As this did unfortunately happen upon your watch being pressure tested, which meant that your dial was damaged, we, obviously, wanted to rectify this problem fully and therefore sent the watch to Tag to have a full service (all undertaken at our cost).
We apologise that this meant your watch was away from yourself for longer than anticipated however we would not have wanted to return your watch in a substandard condition.
Our Customer service team were in contact with yourself throughout this process to advise you what had happened and how this was to be remedied and advised a timescale from Tag.
Kind Regards
The In-Time Team
A reasonable price and service…
A reasonable price and service delivered exactly as promised
9. september 2022
Professionalism & Knowledge
Pete, and his colleague Caroline, promote courtesy and professionalism. My wife and I needed watches checked over and probably new batteries. Efficiency is demonstrated and we both know, having used for some years, that good service will prevail.
James A S
2. november 2022
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Excellent service very fast reliable…
Excellent service very fast reliable reasonably priced
1. november 2022
In-Time Grafton Centre Cambridge
In-Time have been servicing my much loved old (Swiss) Tissot for years now and I thought that they may have lost their Cambridge base with the recent Debenhams closure.
Their new Grafton Centre Unit is a well run and managed business. My watch was serviced with a surprisingly quick turn around - including pressure testing - for a fraction of the cost of a high street jeweler.
My thanks to Abdul for his kindness - a pleasure to deal with someone who has both knowledge and skill as well as an obvious love of Horology.
17. november 2022
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I have used this company for many years…
I have used this company for many years ,for mainly watch battery replacement/and odd repairs.But was amazed how the battery replacement has gone up from £24.95 to £44.95 ion just over a year.I was also told it would cost £205 to service my tissot mens watch.I sent them an email, and their response was to handle the questions by !BLOCKING ME FROM SENDING THEM ANY EMAILS. I always thought this was a good honest company until my recent visit this past week.
4. november 2022
Anmeldelse skrevet uten oppfordring
Svar fra In-Time Watch & Jewellery Repairs
Good Afternoon Mr Johnson,
Thank you for leaving a review for our Preston store, we pride ourselves on offering the best possible customer experience at all times and are disappointed to hear that on this occasion you did not feel that this was delivered. As we have advised in our response to your email this matter has been passed to our Area Management Team for Investigation and they will be in touch with you in due course. Please be assured that we have not blocked, nor would we ever block, customer emails from being sent to us. Further to this we have responded to your received email in as timely a manner as possible (less than 3 hours in this instance). We thank you for your patience during the investigation.
Kind Regards
The In-Time Team
New shank for engagement ring
Took my solitaire ring to In-Time at Crystal Peaks to have a new (heavier) shank fitted, as mine was wearing thin.
I was served by Trish, who was 100% helpful, explaining what could be done. She liaised with Simon at the workshop on all the ideas we had discussed.
My ring came back this week & I am so pleased with it. Cannot praise them enough & a BIG THANK YOU TO TRISH, who, in my mind went the extra mile, always pleasant & polite.
We have had quite a few jewellery repairs done there & everything has always been spot-on. Would definetly recommend this Company. Also a big thank you to Simon for the good work he did for me.
31. oktober 2022
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Sent my watch in for repair very…
Sent my watch in for repair very impressed with service from start to finish, would be happy to recommend this company to friends and family
27. oktober 2022
Anmeldelse skrevet uten oppfordring
Svar fra In-Time Watch & Jewellery Repairs
Hi David,
Thanks for taking the time to leave us a review. We're delighted to hear you are happy with the service received.
We hope to hear from you again in the future!
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