The customer service person was very helpful and friendly, and she understood what I needed. In fact, she guided me through the process, which made the transaction very easy and stress-free .
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Very patient, always gives reminders, even when I still miss the dates, helps me get current again, has been helpful when I need to add or remove devices, or treatments. 💯 good service always.
Selskapet har svart
I was helped all the way through the online application process by Hillary on the phone. She was courteous, friendly and helpful. This is why I have rated you 5 stars. I don't feel I would have been... Vis mer
Selskapet har svart
My phone call was answered promptly. The young lady who answered was most courteous and she was patient and understanding. I had a relatively complex problem which took about 15mins to sort out. This... Vis mer
Selskapet har svart
Informasjon om virksomheten
Skrevet av virksomheten
insurance.com.au is designed to simplify buying and managing insurance online, so finding the right policy is easy. Get on with life knowing you have quality cover all in one place. insurance.com.au offers Business, Travel, Pet and Health insurance, with more products coming soon! Go to insurance.com.au to get a quick and easy quote today or call our friendly support team on 1300 468 730. insurance. Done. Tick!
Kontaktopplysninger
Level 2, 696 Bourke Street, 3000, Melbourne, Australia
- 1300 468 730
- support@insurance.com.au
- insurance.com.au
4,7
Enestående
2k anmeldelser
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
På Trustpilot legger vi vekt på bidrag fra faktiske personer. Denne virksomheten kan imidlertid også bruke KI-verktøyet vårt til å lage utkast til svarene de gir.
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Prompt renewal and review
I really appreciated the speed with which you reviewed my application to renew my insurance. The only thing that did not work for me was the number of reminders to renew, via text and email.
25. juni 2026
Svar fra insurance.com.au
Hi Sally,
Thank you for your feedback. We're pleased to hear you appreciated the quick turnaround on your renewal. We also appreciate your comments regarding our renewal reminders and will share your feedback with the team as we continue to improve our customer experience.
Svar fra insurance.com.au
Hi Sharon,
Thank you for the great review. We are glad you had a simple and easy experience with insurance.com.au.
It was easy and quick
21. juni 2026
Svar fra insurance.com.au
Hi there,
Thank you for the great review. Quick and easy is what we are all about at insurance.com.au.
The renewal process was easy and…
The renewal process was easy and painless
The price was reasonable
28. juni 2026
Svar fra insurance.com.au
Hi Jennifer, we're glad to hear you found the renewal process easy and that you were happy with the price. We appreciate you choosing insurance.com.au.
Easy renewal process
Easy renewal process.
Prompt.
Nil personal engagement which wasn't required in this instance.
15. juni 2026
Svar fra insurance.com.au
Hi Louise,
Thank you for the review. We're pleased to hear you found the renewal process easy.
Svar fra insurance.com.au
Hi Sandra,
Thank you for the review. We are glad to hear you had a great experience with insurance.com.au.
Great customer service
20. juni 2026
Svar fra insurance.com.au
Hi Claudia,
Thank you for your review. Providing exceptional customer service is what we strive for, so it's wonderful to hear this reflected in your experience.
Polite and efficient service.
26. juni 2026
Svar fra insurance.com.au
Hi David,
Thank you for the review. We are glad you had a positive experience with insurance.com.au.
quick process as my details were saved.
27. juni 2026
Svar fra insurance.com.au
Hi Vaneitha,
Thank you for the positive feedback. We are glad to hear you found the process quick and saved details feature helped.
Easy and smooth experience
Easy and smooth experience. I appreciate the efficiency of the process. Very happy with the service.
27. juni 2026
Svar fra insurance.com.au
Hi Danka,
Thank you for the great review. We are always looking for ways to improve our process, so we are glad to hear you found it efficient.
Simple straightforward easy
Simple, straightforward. Customer service person understood my needs
26. juni 2026
Svar fra insurance.com.au
Hi there,
Thank you for the review. Simple is what we are all about at insurance.com.au, so we are glad to hear you had this experience.
Easy process, good customer service
Easy process, good customer service, good price.
14. november 2025
Svar fra insurance.com.au
Hi there,
Thank you for the great review. We are glad you had a positive experience with insurance.com.au.
The onboarding process should be much…
The onboarding process should be much quicker. Website is blocked outside Australia which is ridiculous, it's 2026, many people travel, work remotely, sure we can get VPN (and some cant!) but this shouldn't be the issue. Links expire in 24h, we're busy, not everyone will tend to it in that time. Then you gotta go back and ask same thing again. just makes the whole process longer and more frustrating!
the price was a bit more than what I expected.
Other than that, everything was pretty straightforward.
25. juni 2026
Svar fra insurance.com.au
Hi Ania,
Thank you for your feedback. We're glad to hear you found the process straightforward overall. We understand your frustration with accessing the website while overseas and the short expiry of our secure links. While these measures are designed to help keep customer information secure, we appreciate your feedback and will pass it on to the team for consideration.
Good service
25. juni 2026
Svar fra insurance.com.au
Hi Thamon,
Thank you for the review. We are glad to hear you had a good experience with insurance.com.au.
TERRIBLE + UNTRUSTWORTHY
TERRIBLE - NO stars - SHOCKING
This company is not trustworthy.
I organised professional indemnity insurance with this company. I had my first case ever. This company left me unsupported - literally sent me an email stating "find your own lawyer and we will reimburse you". The insurers then repeatedly got their administration to defer answering my concerns, especially in light of my policy.
I was in shock.
Their admin are nice. Yet to be honest, kind admin, no legal team during a case. Forget it.
I had been with them for about 6 years. Yet I guess the trustworthiness of a company can only truly be revealed when you actually need them.
26. juni 2026
Anmeldelse skrevet uten oppfordring
easy and efficient
18. juni 2026
Svar fra insurance.com.au
Hi Carla,
Thank you for the great review. Easy and efficient is what we are all about at insurance.com.au, so we are glad you had this experience.
So simple to renew
25. juni 2026
Svar fra insurance.com.au
Hi Lucille,
Thank you for the review. We are glad to hear you had a simple experience renewing with insurance.com.au.
Svar fra insurance.com.au
Hi Changiz,
Thank you for the great review. We are glad you had a supportive and smooth experience with insurance.com.au.
Svar fra insurance.com.au
Hi there,
Thank you for the great review. We are glad you had a quick and easy experience with insurance.com.au.
Renewal from overseas
As I was on my overseas holiday at the time of renewal, I had to call rather than just filling the form. The person that took my call was efficient in verifying my identity, reason for call and taking the payment. Calling from overseas was not cheep so I was grateful that she didn't waste any of time, and still very professional
24. juni 2026
Svar fra insurance.com.au
Hi Kish, Thank you for your great review. We are pleased our team could make your renewal process as quick and straightforward as possible while you were overseas. We appreciate your kind words and hope you had a lovely trip.
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.