Fantastic service from start to finish. Quality product delivered on time, well packaged and at a good price. Highly recommend.
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
This is a great company, the only one I know that delivers high quality kiln dried logs for log burners normally the next business day. Other companies I've tried all take weeks usually. The couriers... Vis mer
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Having just started using this company i find that the administration side is excellent but after admin sorted its the haulier who lets co.pany down Payment always paid up front so all you want is... Vis mer
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Great logs and very efficient delivery, thank you 🙏 May not be your fault but despite the cling film wrapping the top sheet had holes in it which allowed rain water through resulting in a lot of lo... Vis mer
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Informasjon om virksomheten
Skrevet av virksomheten
At Instant Logs, we are proud to be a trusted supplier of high-quality firewood logs, wood pellets, and briquettes across the UK. We are Ready to Burn approved, ensuring that all our products meet stringent quality standards for efficiency and environmental responsibility. Where applicable, we also offer FSC-certified products, demonstrating our commitment to sustainability and responsible sourcing. Our range includes low-moisture kiln-dried logs, which provide superior burning performance with reduced emissions. We supply firewood logs in a variety of hardwoods, including ash, birch, oak, and hornbeam, ensuring we cater to different preferences and heating needs. For added convenience, we offer our products in various formats, including bulk bags, nets of wood, and heat logs such as Shimada and Pini Kay. In addition to firewood logs, we provide premium wood pellets and briquettes, perfect for biomass boilers and wood-burning stoves, offering long-lasting heat and high efficiency. Whether you're looking for bulk orders or more convenient packaging, we ensure fast and reliable delivery to keep your home warm all year round. At Instant Logs, we pride ourselves on exceptional customer service and the quality of our products. We strive to offer the best heating solutions, whether you're after heat logs, briquettes, or wood pellets, with sustainability at the heart of everything we do. Choose Instant Logs for reliable, eco-friendly fuel.
Next Day Delivery
Skrevet av virksomheten
- Need your products quickly?
- Need your firewood logs, wood pellets, or briquettes fast? At Instant Logs, we offer a reliable next-day delivery service, perfect for when you need high-quality fuel in a hurry. Whether it's a bulk order of logs or a few nets for convenience, we ensure your products arrive quickly so you're never left out in the cold. Trust us for fast, efficient delivery when you need it most!
Kontaktopplysninger
Stanmore Industrial Estate, UNIT 3, WV15 5HP, Wolverhampton, Storbritannia
- 0121 389 8536
- info@instantlogs.co.uk
- instantlogs.co.uk
Kiln Dried Crates
4,8
Enestående
296 anmeldelser
Har svart på 100 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av én uke
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Quick easy delivery
5. september 2025
Svar fra InstantLogs
Hi,
Thank you for your great feedback! We're so glad to hear the delivery was quick and easy for you.
Kind Regards,
The Instant Logs Team
Impressed with the next day ( Saturday)…
Impressed with the next day ( Saturday) deliver. The whole process from ordering to easy delivery was really good and couldn’t be faulted.
5. september 2025
Svar fra InstantLogs
Hi Andy,
Thank you so much for your kind words! We're thrilled to hear that you were impressed with the next day (Saturday) delivery and that the entire process. We work hard to make sure everything runs smoothly for our customers, so it's always great to hear when we've hit the mark.
Thanks again for your feedback!
Kind Regards,
The Instant Logs Team
Svar fra InstantLogs
Hello Keith,
Thanks so much for your review! Glad we could get your order out quickly and provide great service.
Kind Regards,
The Instant Logs Team
Svar fra InstantLogs
Hello Josh,
Thanks so much! We’re glad you found our service fast and helpful, we really appreciate your support!
Kind Regards,
The Instant Logs Team
Quick delivery and good value
Quick delivery and good value. If there was any slight criticism it’s that were quite a few small logs/kindling sized sticks but that’s really a fairly minor criticism.
6. august 2025
Svar fra InstantLogs
Hi Robert,
Thank you for your kind review. We’re pleased to hear you were happy with the delivery and the value of your order. We appreciate your note regarding the smaller logs and will take it into consideration. We hope you enjoy your firewood and look forward to serving you again.
Kind Regards,
The Instant Logs Team
Good quality and quick delivery
14. juli 2025
Svar fra InstantLogs
Thank you for your kind review! We're glad you were happy with the quality and speed of delivery. We appreciate your support!
Kind Regards,
The Instant Logs Team
This is the 5th delivery of logs this…
This is the 5th delivery of logs this year. Outstanding service simple to order and next working day delivery you even get to keep the pallets for kindling.
30. mars 2025
Svar fra InstantLogs
Hello Ian,
Thank you so much for your continued support! We're thrilled to hear you're happy with the service and the convenience of next-day delivery. It's great that you’re also making use of the pallets for kindling. We truly appreciate your feedback and look forward to delivering more logs to you soon!
Kind Regards,
The Instant Logs Team
Svar fra InstantLogs
Hello Andrew,
Thank you so much for your kind words! We're thrilled to hear you had a great experience with our communication and delivery. We're also glad you’re happy with the product.
Kind Regards,
The instant Logs Team
I've been buying logs for years
I've been buying logs for years, and InstantLogs stands out with quality products, good value, and swift delivery from instantlogs. Their birch logs ignite easily without kindling, and their kiln-dried options burn cleanly. Though delivery timings were sometimes delayed, I’d still highly recommend them for their reliable service and helpful staff. Four stars!
23. mars 2025
Anmeldelse skrevet uten oppfordring
Svar fra InstantLogs
Hi Darren,
Thank you for your kind review! We're thrilled to hear that you've been satisfied with the quality of our products, the value, and the service. Your feedback is greatly appreciated, and we’re so glad to have earned your trust. Thanks for recommending us!
Best regards,
The Instant Logs Team
Good communication between the company…
Good communication between the company and myself. Delivery was as promised and good quality logs.
18. mars 2025
Svar fra InstantLogs
Hello Norman,
Thank you! We're thrilled to hear that you had a positive experience with our communication and delivery. It's great to know that you're happy with the quality of the logs. We appreciate your feedback and look forward to serving you again in the future!
Kind Regards,
Instant Logs Team
The team were very accommodating for a…
The team were very accommodating for a particular request and delivery was very quick! Great service.
7. mars 2025
Svar fra InstantLogs
Hi Douglas,
Thank you so much for your kind words! We're thrilled to hear that our team was able to accommodate your request and that the delivery was quick. We always strive to provide great service, and your feedback means a lot to us.
Best regards,
Instant Logs Team
You tried to get me to buy a giant bag…
You tried to get me to buy a giant bag of logs, which I NEVER ordered. Somehow you had hijacked an order to a local supplier in North Yorkshire and even took payment from me!
Good service my a..e.
11. mars 2025
Svar fra InstantLogs
Hello David,
Thank you for your feedback, and we’re sorry you feel this way we would however like to clarify the series of events that we did discuss with you at the time to help you understand what had happened and try and settle any reservations etc you were feeling.
Our records show, your order was placed by you on the website at 4:40 pm, which is after our offices close at 4pm.
All orders are processed by our team up until 2 pm each day, and unfortunately, any orders placed after that time are not processed until the following day. This is to be able to offer the delivery options that we do covering the UK nationwide.
We want to stress that there was no "hijacking" of your order. The order was placed by you through our website, but as explained because of the timing of which is also stated on the website it wasn't processed that day, as it fell outside of our order cut-off time. We understand that this might have caused some confusion, but this was simply a matter of timing, and not any error or mishandling on our part.
As soon as we returned to work the following morning and was working on processing your order you contacted us to express your concerns and we therefore processed a refund for your payment immediately and reached out to discuss this all with you, as we do with any situation that requires resolution.
Whilst this wasn’t an issue caused by us, we always strive to ensure that our customers are satisfied, and we appreciate your understanding.
We truly value your business and hope this explanation clears up any misunderstandings. If you have any further questions or concerns, please feel free to get in touch with us. We’re here to assist and help with any additional needs you may have.
Kind Regards,
Instant Logs Team
Great experience
I was very happy with the service I received. The quality of the logs is great. The logs arrived the next day and the courier was extremely helpful.
6. mars 2025
Svar fra InstantLogs
Hi Naomi,
Thank you for the wonderful feedback! We're so glad to hear you were happy with both the quality of the logs and the service you received. It’s great to know the next-day delivery and helpful courier made your experience even better! We truly appreciate your support.
Best Regards,
Instant Logs Team
Professional, efficient, lovely people
Lovely lady answering the phone at Instant Logs. Bent over backwards to help me on suitable delivery slot.
Delivery company driver could not have been nicer or more helpful.
2. mars 2025
Svar fra InstantLogs
Hi Gaynor,
Thank you for your kind review! We’re delighted to hear that our team at Instant Logs was able to assist you and make your experience a positive one. We take great pride in offering helpful and friendly service, and it’s wonderful to know that we could meet your needs. We’ll be sure to pass along your compliments to everyone involved. If you ever need anything else, we’re always here to help!
Kind Regards,
Instant Logs Team
Greate service
Excellent service,good contact with the driver.
Fast delivery and good price.
Thank you
Kamila
23. februar 2025
Svar fra InstantLogs
Hi Kamila,
Thank you for your fantastic review! We're so glad to hear that you were happy with our service, from the communication with the driver to the fast delivery and great price. We truly appreciate your feedback and look forward to serving you again in the future!
Kind Regards,
Instant Logs Team
Logs
Logs. Logs. As repeat customer, don't expect any further discounts. You buy once, you get the discount
28. februar 2025
Svar fra InstantLogs
Hi Colin,
Thank you so much for your feedback! We truly appreciate your continued support as a repeat customer.
Kind Regards,
Instant Logs Team
Svar fra InstantLogs
Hi Lucy,
Thank you for the great review! We're glad to hear you were satisfied with the logs, pricing, and delivery time. Your feedback means a lot to us!
Best Regards,
Instant Logs Team
Very friendly and helpful company who…
Very friendly and helpful company who made sure I knew just when my two hour slot was going to be to deliver the logs, and driver very helpful in getting the logs to the place I needed them . Would really recommend this company for the service they provide, and the logs are excellent for wood burning stove.
22. februar 2025
Svar fra InstantLogs
Hi Vanessa,
Thank you for sharing your positive experience! We're so happy to hear that the delivery went smoothly and that the driver was able to assist you in getting the logs where you needed them. It's great to know the logs are working well for your wood burning stove. We really appreciate your recommendation and are glad to have been of service.
Thanks again for choosing us!
Best regards,
Instant Logs Team
Good service and product
14. februar 2025
Svar fra InstantLogs
Hello Huey,
Thanks for the kind words. We're glad to hear you're happy with both our service and products. We appreciate your feedback and look forward to serving you again soon!
Best Regards,
Instant Logs Team
Great logs!
5. februar 2025
Svar fra InstantLogs
Hi Natalja,
Thanks so much! We're glad you liked the logs. We appreciate your feedback!
Best Regards,
Instant Logs Team
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