This is a great company, the only one I know that delivers high quality kiln dried logs for log burners normally the next business day. Other companies I've tried all take weeks usually. The couriers... Vis mer
Selskapet har svart
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Having just started using this company i find that the administration side is excellent but after admin sorted its the haulier who lets co.pany down Payment always paid up front so all you want is... Vis mer
Selskapet har svart
Great logs and very efficient delivery, thank you 🙏 May not be your fault but despite the cling film wrapping the top sheet had holes in it which allowed rain water through resulting in a lot of lo... Vis mer
Selskapet har svart
Logs were delivered dry and they burned hot straight away. Service was helpful, friendly and efficient. I ordered shortly before Christmas when others had let me down and InstantLogs were great. A spe... Vis mer
Selskapet har svart
Informasjon om virksomheten
Skrevet av virksomheten
At Instant Logs, we are proud to be a trusted supplier of high-quality firewood logs, wood pellets, and briquettes across the UK. We are Ready to Burn approved, ensuring that all our products meet stringent quality standards for efficiency and environmental responsibility. Where applicable, we also offer FSC-certified products, demonstrating our commitment to sustainability and responsible sourcing. Our range includes low-moisture kiln-dried logs, which provide superior burning performance with reduced emissions. We supply firewood logs in a variety of hardwoods, including ash, birch, oak, and hornbeam, ensuring we cater to different preferences and heating needs. For added convenience, we offer our products in various formats, including bulk bags, nets of wood, and heat logs such as Shimada and Pini Kay. In addition to firewood logs, we provide premium wood pellets and briquettes, perfect for biomass boilers and wood-burning stoves, offering long-lasting heat and high efficiency. Whether you're looking for bulk orders or more convenient packaging, we ensure fast and reliable delivery to keep your home warm all year round. At Instant Logs, we pride ourselves on exceptional customer service and the quality of our products. We strive to offer the best heating solutions, whether you're after heat logs, briquettes, or wood pellets, with sustainability at the heart of everything we do. Choose Instant Logs for reliable, eco-friendly fuel.
Next Day Delivery
Skrevet av virksomheten
- Need your products quickly?
- Need your firewood logs, wood pellets, or briquettes fast? At Instant Logs, we offer a reliable next-day delivery service, perfect for when you need high-quality fuel in a hurry. Whether it's a bulk order of logs or a few nets for convenience, we ensure your products arrive quickly so you're never left out in the cold. Trust us for fast, efficient delivery when you need it most!
Kontaktopplysninger
Stanmore Industrial Estate, UNIT 3, WV15 5HP, Wolverhampton, Storbritannia
- 0121 389 8536
- info@instantlogs.co.uk
- instantlogs.co.uk
Kiln Dried Crates
4,8
Enestående
295 anmeldelser
Har svart på 100 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av én uke
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
super fast delivery and very helpful
20. november 2025
Svar fra InstantLogs
Hi Sharon,
Thank you for your lovely review! We’re glad you were happy with the fast delivery and helpful service.
Kind regards,
The Instant Logs Team
Great service
Great service, chat function worked really well to give me a choice of deferring my delivery day and the delivery man was really helpful in moving the pallet of logs to a convenient place on my drive.
19. november 2025
Svar fra InstantLogs
Hi Mr Thompson,
Thank you very much for your fantastic review! We’re delighted to hear that our chat function helped you easily arrange a convenient delivery day and that the delivery team was able to place your pallet of logs exactly where you wanted. It’s always great to know that our service is making things easier for our customers, and your feedback really means a lot to the team.
Kind regards,
The Instant Logs Team
Svar fra InstantLogs
Hi David,
Thank you very much for your kind words! We’re delighted to hear that your order arrived quickly and that you were happy with the quality of our products and our pricing. It’s always great to know our efforts are appreciated and that our customers are satisfied all around.
Kind regards,
The Instant Logs Team
Svar fra InstantLogs
Hi Maureen,
Thank you so much for your 5-star review! We’re delighted to hear that the matches were delivered quickly and that you were pleased with the service. It’s always wonderful to know our products are reaching our customers promptly and making things easier for them.
Kind regards,
The Instant Logs Team
Svar fra InstantLogs
Hi Mike,
Thank you so much for taking the time to leave us a review! We’re thrilled to hear that you’re enjoying the logs and that they’re burning really well. Your feedback really motivates us to keep providing the best quality logs possible.
Kind regards,
The Instant Logs Team
Excellent service
Excellent service! Just like the old days actual customer care and service!!
12. november 2025
Svar fra InstantLogs
Thank you for such a fantastic review. It is lovely to know we are providing customer service to such a high standard. We look forward to speaking to you next time you order. Thank you again Louise
Svar fra InstantLogs
Thank you so much for your 5 star review. We aim to deliver as quickly as possible on a day that suits our customers. We hope you will use us again in the future
Excellent logs and delivered quickly
Excellent logs and delivered quickly. Really lovely delivery driver.
12. november 2025
Svar fra InstantLogs
Hi Carol,
Thank you so much for your lovely review! We’re delighted to hear you’re happy with the quality of the logs and the quick delivery. We really appreciate your support and look forward to delivering to you again!
Kind regards,
The Instant Logs Team
Delivery very speedy .
Website easy to use .Delivery was very speedy .
The driver was extremely helpful...navigating delivery of the dumpy bag in a narrow street.....
12. november 2025
Svar fra InstantLogs
Hi Sue,
Thank you for your kind words! We’re really pleased to hear that the website was easy to use and that your delivery arrived so quickly.
If there’s anything we can do to turn your experience into a full 5 stars next time, we’d love to hear from you. Thanks again for choosing us!
Kind regards,
The Instant Logs Team
Delivery unsatisfactory
Delivery was made at about 9am whereas you had said the previous day it would be between 12 and 3pm. The delivery was left at the edge of the property because their electric trolley would not go across the gravel drive. I'm now left6 with a wooden pallet that I don't want and I'll have to somehow take it to the tip.
You seem to have no concept of customer satisfaction.
The logs themselves look OK but many of them are birch which doesn't burn all that well, or rather burns too quickly.
I didn't mean to use you at all but was duped into it because when I searched Google for Nene Valley Firewood it came up with a result including their name but it took me to your web site. I wrongly assumed they had been taken over or changed their name. Sharp practice, dishonest.
8. november 2025
Svar fra InstantLogs
Thank you for your feedback and we are very sorry you were unhappy with your delivery. It is rare for us to get such a poor review and we always urge customers to call us if they have any issues at all. If you had called us at the time of delivery and let us know you were unhappy, we would of tried to rectify the problems you had.
With regards to where the pallet was left, our website specifically states we offer curbside delivery only so I am sorry you were not aware of this.
We want to stress that we are an honest company and you were not 'duped'. The order was placed by you through our website and was delivered on the day you requested.
We pride ourselves on excellent customer service and given the opportunity we will always do our best to put things right so our customers are completely satisfied
Fantastic service
Lovely dry and clean wood next day delivery and surprise added will buy again from LOGS👍🏻
5. november 2025
Svar fra InstantLogs
Hi Zaneta
Thank you for the fantastic review! We're delighted to hear you were happy with the dry, clean wood and the next-day delivery! We really appreciate your support and look forward to delivering to you again soon.
Kind regards,
The Instant Logs Team
Great company and service
I've been using InstantLogs for 2 years now.
Great product and customer service have been very helpful and informative.
2. november 2025
Svar fra InstantLogs
Hi Chris,
Thanks so much for your kind words! It’s fantastic to hear you’ve been happy with our logs and customer service over the past two years. We really appreciate your continued support and look forward to keeping your fires burning for years to come!
Kind regards,
The Instant Logs Team
Usual prompt delivery great…
Usual prompt delivery great communication and well priced.
2. november 2025
Svar fra InstantLogs
Hi Robert,
Thanks so much for your feedback! We’re glad to hear you’re happy with our prompt delivery, clear communication, and pricing. We really appreciate your continued support and look forward to helping you again soon
Kind regards,
The Instant Logs Team
Excellent service
The receptionist who took my order was very professional, friendly and extremely helpful. I will definitely be ordering from you again.
31. oktober 2025
Svar fra InstantLogs
Hi Joyce,
Thanks so much for your kind words! We’re delighted to hear our staff made such a positive impression and that you found the service friendly and helpful. We really appreciate your support and look forward to your next order!
Kind regards,
The Instant Logs Team
Log delivery
Ordered logs. Agreed delivery date. Arrived on time and left on drive as requested. Phone call to confirm delivery. All good and straightforward.
7. november 2025
Anmeldelse skrevet uten oppfordring
Svar fra InstantLogs
Hi Brian,
Thanks for your feedback! Glad to hear your logs arrived on time and exactly as requested. We always aim to keep things straightforward and hassle-free, so it’s great to know the delivery and call went smoothly. We really appreciate your support!
Kind regards,
The Instant Logs Team
Customer service was excellent
Customer service was excellent. I had a couple of questions about delivery times and used the ‘chat’ link. My questions were answered in a matter of minutes. No waiting around. I received a phone call the next day asking me which day would suit me best. My logs were delivered on the arranged day and time. (morning). Will certainly use Instant Logs again.
6. november 2025
Anmeldelse skrevet uten oppfordring
Svar fra InstantLogs
Hi John,
Thanks so much for your great review! I’m really glad to hear our customer service made the process easy and that your questions were answered quickly. It’s fantastic that your logs arrived right on the arranged day and time. We really appreciate your support and look forward to helping you again in the future!
Kind regards,
The Instant Logs Team
Svar fra InstantLogs
Hi Chris,
Really appreciate your review! We’ll keep working hard to make sure every order arrives just as promptly. Thanks for ordering with us!
Kind regards,
The Instant Logs Team
Value for money & Great service
Great service. Delivered easily. Price was very reasonable.
25. oktober 2025
Svar fra InstantLogs
Hi Marie,
Thank you so much! We really appreciate your kind words. It’s great to hear you were happy with both our service and prices. We hope you’re enjoying your products and look forward to delivering to you again soon!
Best regards,
The Instant Logs Team
Quick and easy.
Quick and easy.
Well wrapped for protection until logs could be stored. Will buy from them again.
Be aware, you will need to make sure you're available on delivery day.
29. oktober 2025
Svar fra InstantLogs
Hi Rachel,
Thanks so much for your feedback! We’re glad you found the ordering process quick and easy, and that your logs arrived well protected. We appreciate your note about delivery being available on the day definitely helps ensure a smooth handover. We look forward to serving you again soon!
Best regards,
The Instant Logs Team
Excellent service
It was easy to place an order. I requested next day delivery. I ordered 2 bulk bags. I received a call to ask me if I wanted them on separate pallets or stacked one on top of the other. I requested separate pallets due to ehere they would be stored. The delivery arrived by 10.30 am the next day. Excellent service and I very much appreciated the call regarding delivery.
28. oktober 2025
Svar fra InstantLogs
Hi Emma,
Thank you so much! We really appreciate your kind words. It’s great to hear that the ordering and delivery process went smoothly and that our team was able to accommodate your request. We’re glad you were happy with the service, we look forward to serving you again soon!
Best regards,
The Instant Logs Team
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Virksomhetene kan automatisk be kundene om anmeldelser, og disse blir bekreftet som faktiske opplevelser.
Lær mer om andre slags anmeldelser.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.