Installsure is fantastic, professional and speedy. Becks handled my claim and responded to emails almost instantly. I was truly amazed how quickly my claim was approved once I had submitted the reque... Vis mer
Selskapet har svart
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
I put a claim in to InstallSure about a window not opening. InstallSure told me that the window defect was not covered. When i looked through the policy I found that hardly anything was covered. DO NO... Vis mer
Selskapet har svart
Really helpful and friendly service. I made an error on my policy application and then another mistake when correcting it, but Karan sorted everything out over the phone in less than 5 minutes. The co... Vis mer
Selskapet har svart
When we learnt that Everest 2020 UPVC glazing company had folded I thought this was going to be an expensive repair!! But alas I had the sense to take out insurance at the time of purchase to replace... Vis mer
Selskapet har svart
Informasjon om virksomheten
Skrevet av virksomheten
Fast-forward your way to the best Insurance Back Guarantees and business insurance cover. Installsure - the broker that understands the risks domestic and commercial installers face.
Kontaktopplysninger
40 Rushworth Street, SE1 0RB, London, Storbritannia
- installsure.co.uk
4,0
Bra
205 anmeldelser
Ingen tidligere historie av å be om anmeldelser
Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative
Har svart på 80 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av 24 timer
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Karan is very helpful
Karan is very helpful, responded to my missed call quickly, answered my questions clearly, and sent me the documents I need with additional confirmation and explanation provided. Great service, much appreciated!
6. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Installsure
We truly appreciate your continuous support and trust in us. Your 5-star review brightens our day and serves as a constant reminder of why we love what we do.
Problem solved swiftly
I was assisted with a problem today by Karan Tharmakulaseelan who was excellent and very professional with resolving my issue. Thank you, Karan
5. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Installsure
Thank you so much for taking the time to leave us a 5-star rating – it’s much appreciated! We’ll continue striving to provide exceptional services and outstanding customer care to make every interaction with us remarkable
Prompt and helpful
On needing to urgently source a guarantee document today, I received a callback very quickly and promptly received the guarantee policy document in my inbox - very pleased with the service I received today
19. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra Installsure
Thank you so much for taking the time to leave us a 5-star rating – it’s much appreciated! We’ll continue striving to provide exceptional services and outstanding customer care to make every interaction with us remarkable !
Very helpful
Very helpful, guiding me through the process. They were very thorough and professional throughout and you get a personal advisor who you communicate with who knows your case, which streamlines everything.
Highly recommend this company.
17. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra Installsure
We’ll continue striving to provide exceptional services and outstanding customer care to make every interaction with us remarkable !
Insured with Installsure £100 excess…
Insured with Installsure £100 excess fee.But how an excess fee comes into play when a window has been fitted upside down i do not know! Purely poor workmanship which is not a repair or accident so Installsure should be responsible for level of workmanship they are insuring. Total waste of time being with them.
9. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra Installsure
Thank you for taking the time to share your feedback. We are sorry to hear about your concerns regarding the £100 excess and fully understand how frustrating this may have felt.
The excess forms part of your insurance policy and is a pre-agreed amount that policyholders are required to pay when a claim is approved. This amount is outlined in the policy documentation provided at the start of your cover, and we are required to collect it before authorising any remedial work.
We genuinely want the process to feel fair and transparent for you. If anything in our communication was unclear, or if you believe the excess may have been applied incorrectly, we would be more than happy to review this further. Please reach out to us directly at claims@installsure.co.uk with details of the case to include your name, address, policy and claim number so we can prioritize resolving this matter swiftly. We appreciate your patience and hope to restore your confidence in our service
Great experience with installsure
Great experience with installsure, kept us up to date , claims handler very efficient . A+ Richard T.
24. november 2025
Anmeldelse skrevet uten oppfordring
Svar fra Installsure
Thank you so much for taking the time to leave us a 5-star rating – it’s much appreciated! We’ll continue striving to provide exceptional services and outstanding customer care to make every interaction with us remarkable
Terrible process from start to finish
Terrible process from start to finish. Unclear instruction on completing required paperwork, how to and who to get quotes from, whether to go ahead with job, whether claim would be paid. The whole time I felt like Instalsure were trying to get out of paying. I still have to wait another 4 weeks to actually get the money back. Why?
1. oktober 2025
Anmeldelse skrevet uten oppfordring
Svar fra Installsure
We’re very sorry to hear about your experience and the frustration caused during your claim process. This is not the level of service we aim to provide, and we sincerely apologize for any confusion around the paperwork, quoting process, or payment timeline.
Our goal is to make every claim as clear and straightforward as possible, so we appreciate your feedback—it helps us identify where we need to improve.
We’d like to look into your case in detail to see what went wrong and ensure your payment is resolved as quickly as possible. Could you please contact us directly at claims@installsure.co.uk with your claim reference number.
If your inquiry has not met your expectations, please email complaints@installsure.co.uk
Thank you for bringing this to our attention, and again, we apologise for the inconvenience you’ve experienced.
Seamless with minimal effort!
Karan was the member of staff who helped me fly through this application. Nothing was too much trouble and excellent communication throughout.
23. oktober 2025
Anmeldelse skrevet uten oppfordring
Svar fra Installsure
Thank you for your 5-star rating and for being an amazing part of our journey. Your continued support means everything to us, and we can’t wait to exceed your expectations every time you choose us
Excellent Service
Very helpful and had taken the time to explain how to apply within the portal for an IBG policy.
Found out the answer to my question and was very polite and helpful. Thank you
15. oktober 2025
Anmeldelse skrevet uten oppfordring
Svar fra Installsure
We’ll continue striving to provide exceptional services and outstanding customer care to make every interaction with us remarkable !
Excellent service
Excellent service, good communication and fast response
24. september 2025
Anmeldelse skrevet uten oppfordring
Svar fra Installsure
Your 5-star review motivates us to keep pushing forward and sets the tone for excellence in all that we do.
Leaves customers vulnerable
Our experience with Installsure has been appalling. Our door is still within the 10-year warranty, and the installsure have admitted in writing to taking over Safestyle’s accounts — yet they refuses to provide proper support.
Instead, they sent us a 3-page form demanding proof of payment (despite already having our policy details) and told us to chase quotes from their so-called “approved tradespeople,” none of whom answer the phone or return calls. By the time Installsure bothered to reply, we had already had to organise and paid a trusted local tradesman to fix the problem ourselves.
What makes this worse is that the faulty door actually invalidated our home insurance. If someone had broken in through this door, we wouldn’t be covered — but Installsure simply doesn’t care. Their lack of urgency and support has left us completely exposed and out of pocket.
This company makes the claims process deliberately difficult, takes no responsibility, and leaves customers vulnerable. We feel utterly let down and can not recommend them to anyone.
23. september 2025
Anmeldelse skrevet uten oppfordring
Svar fra Installsure
We are truly sorry to hear about the challenges you have experienced in making a claim with us. We understand that this process can be stressful, and our aim is always to make it as straightforward as possible for our policyholders. Due to a high volume of claims, our current processing timeframe is approximately 6–8 weeks. However, we recognise that in some circumstances, policyholders may be unable to wait this long, particularly where there are security or safety concerns. To address this, we have an emergency procedure that allows policyholders to complete the necessary work and then submit their claim with the invoice for consideration. We always strive to provide the best possible service to our policy holders, by making sure their claim is processed from the start to finish. As you are eligible to make a emergency claim with us, please can you provide us with the invoice your local tradesmen had sent to you, to fix the door. Please contact us at claims@installsure.co.uk, or you can call us on our claims line at 0207 645 3744
Instant help and great interpersonal…
Instant help and great interpersonal skills.
25. september 2025
Anmeldelse skrevet uten oppfordring
Svar fra Installsure
We’ll continue striving to provide exceptional services and outstanding customer care to make every interaction with us remarkable
Excellent - especially Demi
Thanks so much to Demi for keeping my claim moving. Whilst I found the communication a little vague when I fist logged my claim - there was no email confirmation so i took a screen shot of the instruction to proceed so I recommend all claimants do this at the first stage. Once the claim got underway Demi was on hand and kept me informed and dealt with my reimbursement really efficiently.
Dealing with any form of insurance is often a minefield and you can feel that the insurers objective is to reimburse you as little as possible - this is NOT the case with Installsure. All the major house and car insurers should take note!
24. september 2025
Anmeldelse skrevet uten oppfordring
Svar fra Installsure
Thank you so much for taking the time to leave us a 5-star rating – it’s much appreciated! We’ll continue striving to provide exceptional services and outstanding customer care to make every interaction with us remarkable
Well I thought the process would take…
Well I thought the process would take ages. It did not. I also thought it would be difficult to fill out over complicated forms.It wasn’t. And the team asked me how I was getting along with the forms. The communication has been clear and each step explained. I am now just waiting for the work to start once we have a mutual date
29. august 2025
Anmeldelse skrevet uten oppfordring
Svar fra Installsure
We truly appreciate your continuous support and trust in us. Your 5-star review brightens our day and serves as a constant reminder of why we love what we do
Disappointing experience
I didn't hold out much hope for my claim after reading the reviews. It proved right. A very simple claim took 7 weeks to reply to after jumping through all the paperwork hoops to be declined. Apparently is reasonable for the locking mechanism to fail after 12 months. The products are diabolical. I should have.paid a little more.to go elsewhere as was recommended when obtaining quotes for composite doors in the first place.
1. august 2025
Anmeldelse skrevet uten oppfordring
Svar fra Installsure
We sincerely apologize for the delay, in responding back to your claim. All claims made to us are assessed in line with the terms and conditions of your policy. If your claim triggered our exclusion within the policy this will explain why your claim was declined. However, if you feel that the decision we took was not in line with the terms set out in your policy we would love to hear from you, so we can put it right. Please email our Claims team at claims@installsure.co.uk with details of the case to include your name, address, policy and claim number. Our dedicated team will review the matter and contact you to resolve. We look forward to hearing from you.
Karan was so helpful with me and very…
Karan was so helpful with me and very patient while I had some problems sending some forms over.
Rang to keep us updated with progress!
Thank you very much!
19. september 2025
Anmeldelse skrevet uten oppfordring
Svar fra Installsure
Thank you for your 5-star rating and for being an amazing part of our journey. Your continued support means everything to us, and we can’t wait to exceed your expectations every time you choose us
amazing service
18. september 2025
Anmeldelse skrevet uten oppfordring
Svar fra Installsure
We’ll continue striving to provide exceptional services and outstanding customer care to make every interaction with us remarkable
MY INSTALLATION WAS BY SAFESTYLE
MY INSTALLATION WAS BY SAFESTYLE.
Installsure said they had no registered paperwork with Safestyle of my installation so they would not payout. Double glazing firms in this country are the biggest scam there is. Anglian have taken over Safestyle, but only on their windows. I had to find a repairer myself. The next conservatory I have built, I will insist Installsure are not involved. Claim number 42759.
7. mars 2025
Anmeldelse skrevet uten oppfordring
Svar fra Installsure
Thank you for your feedback. We are sorry to learn that you are unhappy with the decision regarding your claim.
Installsure is an Insurance Backed Guarantee (IBG) provider for the FENSA registered Installers. . Installers take out policies with us to cover their guarantees in the event that they cease trading. In your case, Safestyle arranged a policy for your windows and doors only, but not for your conservatory. As no policy was taken out for the conservatory, and no premium was paid, we are unable to accept a claim in relation to it. As an insurance company, we cannot consider claims where no policy exists. If you have any proof that contradicts our records, please contact our Claims Team at claims@installsure.co.uk with full details of your case, including your name, address, policy number, and claim number. Our dedicated team will be happy to review the matter and get back to you.
Not worth the paper it’s written on and read updates
Not worth the paper it’s written on. We have a sealed units that are that’s failed within the guarantee period but this company’s guarantees don’t protect and they just fail to communicate. Been dealing with Neil and Claver who never ring back or email even though they promise they will. If you’re buying double glazing and the company offers a guarantee from these jokers tell them you’re not accepting it that you want a real guarantee.
I have just had a response from this company referring to my "claim", this just shows how they don't even consider their responses, Installsure have not communicated with me since Neil told me to Pay them £25 to validate the guarantee under my name as we purchased the house in March 2025 and Neil advised I needed to have the guarantee transferred before they could process my claim. Since then I've contacted them on 4 occasions with Claver telling me Neil would be the person handling the claim and "he will call you back today", last Thursday, a week ago.
17/9/25- I rang Neil Brotherston at Installsure because it was clear he wasn't going to respond to my emails. It transpires that Installsure will not honour their guarantee because Nuglaze, the provider, is still listed as trading at Companies House even though I sent Neil an email from the owner of the company saying he isn't trading and has moved abroad. In a nutshell, Installsure guarantees are worthless if your window provider doesn't "go bust in the correct way".
16. september 2025
Anmeldelse skrevet uten oppfordring
Svar fra Installsure
We’re truly sorry to hear about the challenges you've faced in making a claim with us and the subsequent decision. We appreciate that making a claim can be quite stressful and we aim to make this process as smooth as possible for all our policy holders. All claims made to us are assessed in line with the terms and conditions of your policy. If your claim triggered our exclusion within the policy this will explain why your claim was declined. However, if you feel that the decision we took was not in line with the terms set out in your policy we would love to hear from you, so we can put it right. Please email our Claims team at claims@installsure.co.uk with details of the case to include your name, address, policy and claim number. Our dedicated team will review the matter and contact you to resolve. We look forward to hearing from you.
Karan was incredibly helpful
Karan was incredibly helpful. He answered every one of my questions and explained everything in a way that I could understand. You could say he guided me through the entire process hand in hand, leaving me with the impression that it was easy.
5. september 2025
Anmeldelse skrevet uten oppfordring
Svar fra Installsure
Thank you so much Bartosz for your amazing feedback ! Your satisfaction is what drives us, and we can’t wait to welcome you back for another outstanding experience
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