Infinite Auto Protection Anmeldelser 

184
•
TrustScore 1.5 av 5

1,3

Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon

For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon

Se hva andre synes

Vurdert til 1 av 5 stjerner

Like everyone else almost impossible to file a claim or get them on the phone. When I call they are rude and make it seem its my fault. The option for repair shops to report an issue is hangs up on th... Vis mer

Vurdert til 1 av 5 stjerner

Absolutely disappointing👎👎. Had two shops quote me an average of $1400 for repair and infinite auto protection will cover $273. They state the contract fine print says “aftermarket parts” so they wi... Vis mer

Vurdert til 1 av 5 stjerner

Same as all the rest of the reviews. None of the reviews here are exaggerated based on my personal experiences. I’ve had 2 claims so far and had to pay them both myself to get my F-150 back on the ro... Vis mer

Vurdert til 1 av 5 stjerner

This place is a total scam, they had no problem taking my down payment immediately and taking monthly payments on time, but God forbid you want to transfer your policy or talk to someone with any sens... Vis mer

Informasjon om virksomheten

  1. Biltransportservice
  2. også i
  3. Bilutstyrsbutikk

Opplysningene stammer fra ulike eksterne kilder

Infinite Auto Protection provides vehicle service contracts for used cars. When faced with a covered breakdown, Infinite Auto Protection guarantees 100% payment of all covered repairs less any deductible to any dealership or the licensed repair facility of your choice.


Kontaktopplysninger

1,3

Dårlig

TrustScore 1.5 av 5

184 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Ingen tidligere historie av å be om anmeldelser

Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative

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Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.

1,3

Alle anmeldelser

(184)

0 anmeldelser i de siste 12 månedene

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Virksomhetene kan ikke betale for å skjule eller tilby belønning for anmeldelser på Trustpilot. Anmeldelser er meningene til individuelle brukere og ikke Trustpilot. Mer informasjon

Vurdert til 5 av 5 stjerner

quick support

As a dealership it's not easy to come by an honest warranty company that is easy to deal with and with my 15 years of experience as a mechanic, I would highly recommend infinite for their professionalism with handling claims. They are always easy to contact and pay quickly.

27. oktober 2020
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

No issues so far

No issues so far. Nick was great to work with. Never pushy and provided me with a great price that worked with my budget. It has been six months so far and I have not had a breakdown yet so I cannot speak on their claims process as of today.

17. september 2020
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

helpful

Infinite Auto Protection covered by Ford Escape repairs. I was broke down on the highway so I called infinite and they found me a tow truck to get my car towed to the dealership. The tow truck wasn't covered but it was nice to have them help me when I was in need.

13. august 2020
Anmeldelse skrevet uten oppfordring
Vurdert til 1 av 5 stjerner

DO NOT BUY THIS WARRANTY

DO NOT BUY THIS WARRANTY! I have had coverage for more than a year and a half and the first time I put a claim in thru the Dodge dealer, the denied both claims. These people know what they are doing. They just want your money, but they dont want to pay out anything. Read your contract before you buy. The first part looks great, then you get to the bottom and the exclusions basically negate all the covered items. The customer service is horrible. The entire place sounds like it is being run by a bunch of ignorant teenagers. Spend your money on a better company.

**Update**
This company is full of excuses. First of all the reason I drove my vehicle 1500 miles after the claim was filed is due to the fact that it took your company 1 month to get an inspector out to the shop. I called this company every week for status updates and told them that I had to drive the vehicle. Secondly, my truck is not a "Tow Vehicle". It is my personal truck that I occasionally tow a boat with. If I cant use the truck how it is designed to be used and how it came from the factory then what is the point of your horrible warranty. Third of all. I made no claim for any hoses so get your facts straight. Bottom line is that your company are a bunch of scammers just interested in signing up as many people as you can with no intention of paying claims. BUYER BEWARE!!!! READ THE REVIEWS AND RATING WITH THE BETTER BUSINESS BUREAU. You will see plenty of people with the same kind of experiences. This is not isolated to a few people.

26. juli 2020
Anmeldelse skrevet uten oppfordring
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Svar fra Infinite Auto Protection

Dear John,
We apologize we were unable to assist with your claims. IAP has thousands of happy and satisfied customers. We would like to elaborate on the exclusions which you referenced. You filed your first claim with IAP for multiple unrelated parts. The repair estimate was for over $2,000. You did not inform IAP that you use he vehicle for towing. After the claim was filed, you drove another 1,500 miles before the inspector arrived to inspect the failures. Your contract clearly prohibits this. Your second claim was for 1 hose. Hoses are excluded components by IAP and almost all of its competition. We are truly sorry we could not help you. However, had the terms of your contract been abided, your experience likely would have been different. Thank you.

Vurdert til 1 av 5 stjerner

Buyers don't be full by high rating, I was.

It will be a miracle if the pay a claim. If they do there will be a lot of haggling and uncalled negotiations. I take my car to dealer for maintenance and they have refused all legitimate claims without providing any reasoning. My mistake we got suckeredin buying two warranties from them. Unless I get their written report for their denial reasons I am going to take all the legal actions available to me for as long as it takes. I have 4 years left on a warranty, hope I never have to use it again because I know they won't pay and fight each time.

20. juni 2020
Anmeldelse skrevet uten oppfordring
Vurdert til 1 av 5 stjerner

Not impressed

Not impressed. Would not recommend this company for an extended warranty for any reason. I needed some repairs and they wanted to send their own parts and only pay a portion of what the shop was charging. I then sold my vehicle towards the end of February and was told my refund would be 3 to 4 weeks out. At the very end of May i finally received my refund amount and it was $300+ short. I asked them to review it and it has been almost 2 weeks now and no word yet. I was told all of it is because of COVID-19. I am being told they are following the order that the requests came in, but no one can tell me how far down the list I am or give me any idea as to when to expect my refund. I understand a couple weeks delay due to COVID, but not 3 or more months. It sounds like this is common. I have tried being patient but am not getting anywhere. Even after i sign the document for my refund, if ever, they say it will be another 12 - 14 business days to receive my refund even though it has already taken so long. Sounds to me like they are trying to hold on to other peoples money for as long as possible. Avoid buying an extended warranty from Infinite Auto Protection.

8. juni 2020
Anmeldelse skrevet uten oppfordring
Vurdert til 1 av 5 stjerner

Just had my 2017Volvo XC90 in for a…

Just had my 2017Volvo XC90 in for a alternator repair , but it took one week until we got approved, My estimate from the Repair shop was 1300.00 and they only paid $613 Now I am stuck with almost 700 bill ,doesn’t make any scene I thought the point of having a Warrenty was to be covered for any breakdowns, disappointed ☹️

26. mai 2020
Anmeldelse skrevet uten oppfordring
Vurdert til 1 av 5 stjerner

Worst CS Ever!

I traded my vehicle in that was covered with their warranty the first week of Feb. I completed all the required paperwork to get a refund for the policy. Didn’t hear anything called back was told my odometer readings didn’t match. They had mixed up my file with someone else’s. I walked them through it she agreed they messed up. Finally after a month got an email with the amount they calculated for the refund and shld rcv it in 12-14 days. 5 weeks later still no refund and all I get is they will pass the message into billing.

13. april 2020
Anmeldelse skrevet uten oppfordring
Vurdert til 1 av 5 stjerner

I wish I could give them 0 stars!

I wish I could give them 0 stars!! Never using this company again! I have had my contract for almost a year now and this is my first claim. My car has been in the shop for over a week now and they still have not approved the claim. The inspector went to check my car on Wednesday, it is now Friday and still no update. Without the claim being approved I can not get a rental car and expect to be reimbursed because they only reimburse you once labor has started. Nice to know this is how they treat active duty military members. I have been Ubering to base for over a week now and just losing money.

March 23rd Reply:
A aftermarket air intake and lowering of the vehicle would not cause the damages the vehicle sustained. It's good for your customers to know you can not afford to fix high end vehicles though and this should be addressed when people inquire about using your company. Isn’t the purpose of an extended warranty to cover any problems that arise no matter how many at a time? That still doesn’t address why it took so long to get authorization for the work to be done or for a rental as authorized by my contract.
It ha snow been over a week since I out in to cancel my contract and get a refund and have not heard anything back.
This company has lousy customer service!!

28. februar 2020
Anmeldelse skrevet uten oppfordring
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Svar fra Infinite Auto Protection

We do our best to assist all of our customers. Unfortunately, when your BMW was brought in for repairs, a claim was filed for 5 different problems. The inspection revealed modifications to your vehicle which further complicates the claim review process. Your claim has since been partially approved and payment was made to the repair facility.


Vurdert til 5 av 5 stjerner

Filed my claim on my toyota camry

Filed my claim on my toyota camry. They paid as agreed

16. februar 2020
Anmeldelse skrevet uten oppfordring
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Svar fra Infinite Auto Protection

Thank you James for taking the time to talk about your experiences. We appreciate you.

Vurdert til 5 av 5 stjerner

Great price for a great warranty

Great price for a great warranty. Definitely, recommend

12. februar 2020
Anmeldelse skrevet uten oppfordring
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Svar fra Infinite Auto Protection

Very kind Frank. We are happy we were able to help you

Vurdert til 5 av 5 stjerner

Super easy to work with

Super easy to work with. No pressure sales. Claim was fast and simple

23. januar 2020
Anmeldelse skrevet uten oppfordring
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Svar fra Infinite Auto Protection

Thank you Grace. We spend a lot of time training and developing our policy team.

Vurdert til 3 av 5 stjerner

Very slow but did pay my claim

First off, don’t expect your claim to approved quickly. They have approval guidelines and if have kept all your service records and honored the other guidelines in the contract you are ok. They are very slow approving it. In my case it took them 4 weeks which is extremely too long but if you read the contact thoroughly they actually have 60 days. So don’t expect a quick fix if your car breaks down. But they did pay my claim and for that I’m very thankful.

6. september 2019
Anmeldelse skrevet uten oppfordring
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Svar fra Infinite Auto Protection

Thanks Gregg for sharing your experiences. We have passed along your concerns and will work to improve in the future.

Vurdert til 5 av 5 stjerner

Excellent service & offer overall

Not only is my vehicle protected, but the amount of flexibility I have through Infinite Auto Protection is the real reward. There isn't any other provider out there like them. I won't be switching anytime soon because I haven't been able to find another vehicle protection policy as competitive or similar to theirs.

20. august 2019
Anmeldelse skrevet uten oppfordring
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Svar fra Infinite Auto Protection

Thank you Chase. We try to research the competition to provide the best possible service.

Vurdert til 5 av 5 stjerner

The benefits you get by paying for a…

The benefits you get by paying for a warranty with this company are infinitely better than others out there. The rates are very reasonable and they are willing to work with you. It's possible to avoid high interest payments and have a deductible that makes sense for your financial situation. Going with them from the start will avoid headaches and worries long term.

14. august 2019
Anmeldelse skrevet uten oppfordring
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Svar fra Infinite Auto Protection

Thank for taking the time to talk about your experiences.

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