Indigocard Anmeldelser 

In 2024 this company doesn't take debit cards to pay bills and could not verify my checking account. I requested a paper bill and cancelled my card.

Weigh out your need for this card. After a bankruptcy, needed a fresh start. Off the bat, 700 credit limit. Paid some bills with it and sent the 679.81 from my bank to the card. 8/7/24. Cleared my bank 8/9/24.
Still hasn’t been credit back to my account showing 6 dollars available. 8/20/24 is the date of this writing. Customer could be done by a monkey. They are absolutely horrible. Also sound like the people calling you about your car’s extended warranty. They’re really useless and offer no support or explanation. “The system” automatic deems the hold time for their payment processing. But the 175 I paid off the bat cleared and offered credit 3 days later. If you have to. You have too. I’m not bashing the card itself. You have to start somewhere. But good heavens are the customer service pitty poor and every company needs ti stop out source to India. It’s becoming a problem.

I'm dealing with the same thing. First they never sent my card. Then when I called they said they sent it. Finally got the card after waiting 3 months. Then I activated the card and it wasn't working. Come to find out the wrong billing address was the reason. They botched the address apparently. So I went on the app and changed my address to the correct address. Tried using the card and it still doesn't work. So I call and they tell me because I changed the address it was turned off due to fraud protection. Now I have to fax my id over and they will fix it right away. 5 days go by and it's still not working. So I call again and the woman tells me they get 7 days to review the fax I sent so on Saturday it will be the 7th day and it should be fixed but call back Saturday to make sure. I call back Saturday and my fax still hasn't been reviewed and now the time frame changes from 7 days to 7-14 business days. I'm at my wits end. This all started with their mistakes. Then when I was told to change the address through the app it sets off fraud alert and then I'm told always call to change the address. It's been 4 months now since my new card was supposed to be delivered and I still can't use the card. Sub standard out of the continent customer service who all have conflicting information. Drives me nuts!!!!

Horrible! I just got approved for a $700 credit limit and they charged me $175 for the first year, I been trying to use my card and it keeps declining. For 2 days I couldn't use it, more than 8 representatives from C.S. told me that my card and account was fine. Give it 24 hours etc. And on the 3rd day, my card got blocked for fraud detection. Now I have to fax over my ID. This has been a headache for me. All these representatives are not properly trained well. Such an embarrassment for this company. Don't get this card!!

This is absolutely the worst company I have ever dealt with.
They deserve negative stars.

Seems pretty ridiculous that if I’m paying my card off with every payment that it now takes 14 calendar days to be reflected in my credit balance. The person I spoke to answered the phone in Spanish when I requested a supervisor and had a very thick accent I couldn’t hear 1/2 of what she said and she was clearly outside I could hear the traffic driving by. It was just easier to close the count then keep dealing with them and the embarrassment of pulling out a credit card designed by a 3 year old. The card also took nearly a month to arrive….

Indigo credit card company has a horrendous record and really bad reviews. But, i decided to see for myself what they are like. Well, they told me i was preapproved. Then they declined my official application. I do not have sufficient student loan history ! Is that even a real requirement ? Do not have sufficient credit card payment history. Well, that is why i applied for this supposed substandard (poor credit) company. Turns out they are nothing more than scammers and predators!

This is my second review, and I hope someone is reading them. They took a payment from me with my checking account which I don't use my account for payments rather use my debit, they only take debit cards for customers who are behind and I use my checking account for my payment on July 17th and was told it would take about three days to post so I check my account to keep seeing if was taken out was not so I call Indigo7/26 and they say that it takes up to 14 days to come out of account so the best way to make a payment is through walmart with code 4911 with a fee but at least it will take about three days to post. I read other's post and I see why they are closing their account which once I pay them off I will do the same.

I just received notice that there will be monthly fee and the interest rate will be 35.9% starting in September 2024. I have canceled my card.

I want to give 0 stars! Bad customer service and the card is unreliable! Fraud alerts will be issued and not immediately removed when you call in to verify that you are the one who made a purchase! I will not give them my business!

This company is NOT a reputable company! I've been with them for one year, and I make my payments. They clearly don't care about their good customers. After a year they notified me that they changed the terms of my card. Sadly the changes were NOT positive changes! They increased my interest rate by 10%, and they want to charge me a monthly fee now. So, beware, they will apparently penalize good credit management with them! That's not really great customer service or appreciation! Avoid them!

My Indigo card was declined twice in 3 days. I tried to do a purchase on Temu & another one on Amazon -- both for under $50.
I called customer service 3 times. Each time, I was on hold about 30 minutes -- my call was finally answered at 32 minutes -- on the 3rd call.
I asked the Customer service rep. why my card was declined & I was informed that the "system" indicated "fraud" on both transactions.
My card was blocked -- I asked the rep. to unblock my card & was told I had to "mail in" a copy of a government issue ID. There was no other way to do this, and I asked if I could do this by email, fax or a simple screenshot. I also asked why I was not notified there was a potential fraud issue -- the Rep. informed me a letter was sent in the mail (Indigo will not do text messages or emails for notifications). This is totally unacceptable!!! I travel frequently for work & may not get letter mail for a week or more.
I told the Rep. to cancel my card -- I will not do business with such a screwed up company.
Do not do business with this company -- it is not worth the headaches !!!

Without question the worst secured credit card you could get. Credit Karma should be ashamed of itself by being associated with this. If you transfer money from your bank it can take more than 2 weeks to be credited to your account. The customer service rep says it's to make sure the payment goes through. It's 2024 why would it take this long? Are they using Pony Express?
Can't wait to pay this off and close the account.

I've had indigo for a couple of months I pay my premium early and it's still takes them 2 weeks to put it on the card they say when the bank releases it is a bunch of lies.
they don't give you your money when they're supposed to. It's been 2 weeks and still $0 on the card

Over all it’s a terrible card there’s way better starter cards out there. At any random time their computer system wants even if you have never paid from a difference source they will hold the cleared payment for 14 business days. They claim it is to verify the funds but this is false. So you won’t be able to use your card during this time that they have withheld the funds from crediting. This isn’t reflected in your paper statement that they are withholding the funds. They also have very limited and poor customer service that are just reading from a script and can’t actually help with anything outside the script without “managment” help and extremely long hold times. They charge a yearly fee for putting up with their garbage customer service and there’s no rewards or cash back. Over all just a terrible card

Indigo MC processed a pmt which I did NOT initiate for the full balance on my acct. I called to dispute and the Super I spoke to advised I could use their cash back feature and simply draw out the cash I needed, cash that prior to their pmt. was dog-earred for other bills. Guess what, when my attempts to get cash failed after following their directions, I got 3 different answers from my 4 phone calls where I spoke to 3 Reps & 2 supervisors. My attempts were flagged as high risk and cannot make another attempt for a MONTH! I guess my lawnmower man will get an IOU on that $80 Indigo refused to approve for me hopefully his family's gas & grocery needs can wait until then. Oh and the $ to repay a retired family mbr. well I'm sure their social security should be adequate for another 4 wks. Indigo, get your Reps & Sups all on the SAME PAGE when offering a resolution, learn the IMPORTANCE of 1st call resolutions, and don't ASSUME a solution is available, but rather ENSURE that it is. All of this is customer service 101!!!!!! Thank you SO much for the overall crappy cust. ser. you provided. I'll be sure to use it as another example of an across the board customer service FAIL for my next customer service training class!

I’m traveling outside the country and failed to notify indigo of my plans and my card was frozen. I received an email to confirm if the transaction was me or not and to call the fraud department. I called customer service and confirmed the transaction with the representative, who then proceeded to ask me about my travel dates. Once confirmed I asked the rep to PLEASE reinstate my current card and she said yes it’ll be active again for usage. I tried using it today and noticed that the card number ended differently. I called indigo and was told by a different rep that a new card was sent. There is nothing that can be done to cancel the new one and reinstate my old. Completely unacceptable as it was never disclosed to me that a new card would be mailed out. Rather was ASSURED the same card will remain active.

Worse credit card ever , asking copy of my DL by fax after credit card mailed to my house , sent many times to them even mail one copy , they cancel my credit line duo to time expired for the proof of identity and was then who offered me the card.

I was a great customer and paid my card on time
I had 275.00 in credit on my card. I went to the store for a pack of cigarettes and my card was declined!! My payment wasn't due for 3 weeks and because I had a balance of 25.00 it was declined. Cigarettes are 8.75 🤬 I called customer service and the representative said I couldn't use the card because of the 25.00 balance. Needless to say I totally got out of my character, said a few choice words and canceled that scamming credit card. Under no circumstances apply for this card!! Run like hell 😡

Trash company takes days to get ahold of someone made a payment 2 weeks ago it posted but they still not released the credit to me so much garbage DO NOT GET THIS CARD THEY ARE TRASH GO CAPITAL ONE SAME DAY POSTING AND AVAILABLE CREDIT