Glenn and Sue have been fantastic throughout our claim which has taken 11months, although it has been a very stressful period it has been relatively easy to communicate with Glenn or Sue who have alwa... Vis mer
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Thoroughly investigated my issues with my insurers and loss adjusters. Took all the pressure off of our team, kept us informed on every step along the way. Suggested corrections to the loss adjusters,... Vis mer
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I was at my wits end trying to navigate an insurance claim, with everyone involved being obtuse and evasive. Chris answered my pleas and was on the situation immediately. I hope I never have to use... Vis mer
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We were really struggling with our insurance claim until we decided to use ILA. Glen and Sue took charge of the claim and took the worry away from us. Thank you both for your help and support througho... Vis mer
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Informasjon om virksomheten
Skrevet av virksomheten
At Independent Loss Adjusters, we represent the policyholder, not the insurer. If you need to make an insurance claim, our role is to help you secure the full entitlement available under your policy terms and conditions. We are regulated by the FCA, and we handle every claim with care, professionalism, and clear communication. Our approach is built around support, structure, and guidance. We explain what evidence is needed, how documentation should be presented, which approvals may be required, and what to expect at each stage of the process. We help you define the scope of damage, organise quotes, coordinate remedial works, and keep communication with the insurer focused and well-documented. Claim outcomes are typically based on policy wording, the cause and extent of damage, and the quality of supporting records. We make sure your claim is prepared thoroughly and presented clearly, so decisions can be made on a complete and accurate picture. If you would like support with an insurance claim, call us on 0800 002 5178 to discuss the next steps with our team.
Kontaktopplysninger
Unit L11, Ring Road, Zone 2, Burntwood Business Park, Burntwood, WS7 3JQ, Staffordshire, Storbritannia
- 0800 002 5178
- info@ilauk.co.uk
- ilauk.co.uk
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I LA have been fantastic throughout…
I LA have been fantastic throughout this process I would highly recommend them
20. august 2025
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Hi Mr Burrows,
Thank you so much for taking the time to leave us a review. It really does mean a lot to hear that you found us fantastic throughout the process and that you’d recommend us to others.
We always try our best to make what can be a stressful situation a bit easier, so it’s great to know we’ve been able to do that for you. If you ever need us again, you know where we are.
All the very best,
Independent Loss Adjusters
Very helpful and diligent
We had a very complex insurance claim which Michael and team worked tirelessly to resolve. This was our first claim in over 30 years of trading so we had zero experience in dealing with insurance companies and we would have been lost without them. Hopefully we will never have to use them again but if we do we know that we are in safe hands!
15. juli 2025
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Hi Jack,
Thank you so much for your kind words. We're truly grateful for the opportunity to support you through such a complex claim. It means a lot to know that our team's diligence made a real difference during what can often be a stressful and unfamiliar process, especially after 30 years without a claim!
We always aim to take that burden off our clients’ shoulders, and we're proud to hear you felt in safe hands.
Warm regards,
Michael and the team
Just a short ( ish ) review to say the…
Just a short ( ish ) review to say the longest and biggest thank you to Chris Thompson for all he has done for my Mum, Veronica.
My Dad passed away suddenly and unexpectedly in September last year.
Just after our first Christmas without him Mum discovered a leak under her shower. All the pipework in Mum’s bungalow is underneath concrete floors so it had been leaking for quite a while without her knowing. The leak had spread from her bathroom to her lounge hall, kitchen, a bedroom and two ancillary rooms. The only sign we had of a leak was a stain on a cream carpet.
Mum is 84 years old , has been married for 63 years and this was just another blow to her emotional health.
I started the claim process off by myself but soon realised that I didn’t have the emotional capacity to deal with it. Both of us were still grieving.
And then we found Chris Thompson at ILA. What a relief. He took everything on with a smile , compassion and confidence. He kept in touch with us all the way through by phone, email and two home visits.
His involvement sped things up dramatically - after numerous unsuccessful phone calls to the insurers and loss adjuster regarding de humidifier support , one call from Chris and four arrived the next day. This is just one example of so many, at how fast and smart these professionals can be at making things happen.
Because of its complexity, and delays from the insurers at the outset, it has taken nearly six months to settle our claim, but Chris has done it. We are delighted and immensely grateful
His expertise was invaluable in terms of negotiating with our Loss Adjuster. Professional to Professional is definitely the way to go.
Chris’s attention to detail and keen eye for covering even the smallest of details was great - highlighting things that we would never have considered.
We are now in the process of reinstating Mums home. Another journey but at least we can handle this one.
Chris has a lovely warm personality and is so easy to get along with . Nothing was ever too much trouble for him.
We can’t thank him enough.
He is a credit to your company.
21. januar 2025
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Hi Karen,
Thank you so much for taking the time to share such a heartfelt review. We were incredibly moved by your words and truly honoured to have been able to support your Mum, Veronica, during such a difficult time.
Chris will be deeply touched to hear how much his care, expertise, and dedication meant to you both. He takes great pride in looking after our clients with empathy and professionalism, and your kind words are a testament to the commitment he shows every day.
Please know we’re thinking of you and your Mum as you continue the next stage of this journey, and we’re here should you need anything further.
Thank you again for your trust.
Excellent
ILA provided a prompt, professional assessment for a complex situation involving stored construction materials. Michael and Emma were clear, responsive, and took great care to ensure the report addressed all relevant technical factors. The entire process was smooth and well-communicated. Would happily recommend their services for anyone needing independent loss assessment.
12. juni 2025
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Dear Sean,
Thank you so much for your excellent review. We're delighted to hear that you found our assessment prompt to be professional and thorough. Michael and Emma will be especially pleased to know their clear communication and attention to detail made a positive impact.
It was a pleasure assisting you with your complex case involving stored construction materials, and we appreciate your recommendation. If you ever need our services again, we’ll be here to help.
Warm regards,
The ILA Team
1ST CLASS
I know, here I go again. Our claim has now been concluded today since 2022. What can I say, please don't use anyone else if you need help, you will not be disappointed. ILA do exactly what they say they will do and so much more. The knowledge, understanding and organisation, communication is 1st class. I could go on and on.......
We will miss you guys, it's been a pleasure working with you.
We could never have done this without them ❤️ 👏❤️
4. juni 2025
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Hi Carly,
Thank you so much for your kind words - we really appreciate you taking the time to share your experience.
We’re genuinely pleased to hear that you felt supported throughout. We always aim to deliver on what we promise (and a bit more where we can), so it's great to know that came across.
It’s been a pleasure working with you too - your patience and trust made all the difference. We’re glad we could help bring your claim to a resolution. While we don’t expect to hear from you again (for all the right reasons!), we’re always here if you ever need us.
Thanks again,
The ILA Team
To Michael and his wonderful team My…
To Michael and his wonderful team My wife (Carly) and I (Stuart) can not thank you enough for what you have done for us. We feel we have known you that long you now are part of the family. I would recommend you and your team to any one. If people think by paying Insurance companies for a policy and that they are covered and that all will be sorted out, Think again they will do anything and everything to worm their way out not to pay you and use underhanded tactics and go so far as to lie to you. If you need to claim your insurance for anything get in touch with ILA team before saying a word to your insurance company.
Many thanks ILA true Hero's
8. mai 2025
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Hi Stuart (and Carly!),
What a truly moving review - thank you both so much. We're genuinely touched by your kind words (and proud honorary family member status!). Knowing we could stand by your side during such a stressful time means the world to us.
You're absolutely right - insurance policies can promise the world, but sadly, the reality isn't always as reassuring when it comes to claiming. We’ve seen firsthand how confusing, frustrating, and, at times, disheartening the process can be, which is exactly why we do what we do. Our goal is always to stand up for people like you and make sure the truth cuts through the noise.
It’s been a real privilege to support you both, and please know we’re only ever a phone call away if you need anything in future. Thank you again for trusting us and for such a generous recommendation - it means more than you know.
With warmest wishes,
Mike and the entire ILA team
Mike and his team are an essential if…
Mike and his team are an essential if you have to make a claim against your insurance as in simple terms they ensure you receive what you are entitled to and can manage the whole process for you.
I have engaged ILA on a number of occasions and they have delivered every time.
I highly recommend.
7. desember 2024
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Hi Bethan01,
Thank you so much for your continued trust and kind words. We’re genuinely grateful for your recommendation and pleased to have been able to assist you on multiple occasions.
It’s always our aim to relieve the pressure from what can be a stressful process and to ensure our clients receive the full entitlement from their insurers. Your feedback means a great deal to Mike and the entire team.
We’re only a phone call away if you ever need us again.
Warm regards,
The ILA Team
iLA are a class act
Their staff were friendly, knowledgeable and most professional and organised a loss report within only a few days of my initial call. I highly recommend iLA and will be spreading the word.
5. mars 2025
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Thank you, Vikki!
Your kind words mean the world to us! At Independent Loss Adjusters, we pride ourselves on delivering expert, efficient, and truly supportive service when our clients need it most. It’s fantastic to hear that our team’s professionalism and swift action made a difference for you.
We truly appreciate your recommendation and your support in spreading the word - helping more people get the fair and just settlements they deserve.
Wishing you all the best.
Michael has been amazing.
Michael has been amazing.
He helped me out when I was part way through an incredibly stressful claim after a fire.
He’s extremely dedicated and knowledgable and passionate about getting you a fair deal.
On top of this he’s also incredibly friendly and supportive. In these circumstances you really need deal with someone human - and he went way beyond just that!
My only regret is not involving him at the start!
18. november 2024
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Dear Al,
Thank you so much for your heartfelt review. It means the world to hear how much of a difference Michael was able to make during such a challenging time. Experiencing a fire and navigating a claim can be overwhelming, and we're incredibly proud that Michael’s dedication, knowledge, and personal approach provided the support you needed.
Your kind words about his passion for achieving fair outcomes and his human touch truly capture the essence of what we aim to deliver at Independent Loss Adjusters. We’re especially pleased that his friendly and supportive nature helped alleviate some of the stress during this process.
We’re so glad you contacted us when you did. This allowed us to assist and ensure your claim was handled fairly.
If you ever need any further assistance or advice in the future, please don’t hesitate to let us know. Thank you again for sharing your experience - it’s truly appreciated!
Warm regards,
The Independent Loss Adjusters Team.
ILA took my stress away
I would recommend ILA to anyone looking for support with insurance claims especially difficult ones.
Glenn and his team provided invaluable support. These guys where:
Kind, professional,considerate, compassionate, communicated in a timely manner.
We had an extremely difficult time with our insurance company who tried every tactic not to pay us the required amount to sort the damage about 8% of the actual cost was offered and they looked at every excuse to refuse the total cost and after 18 months I contacted ILS.
Glenn handled our case and took ownership, stress was taken from us. He worked with the insurance company and was able to break down the excuses they came back with which resulted in the claim being settled fully.
Glenn and his team instrumental in settling our claim with the insurance company. These guys kept us informed, where compassionate and supported us when we needed to decide best options for us to live when the work started in our home.
When Glenn got involved I felt a black cloud had lifted and I could breath, I had been trying to sort this claim for 18 months and couldn't see an end.
We are so grateful to ILS for the support they provided, we would recommend ILS to anyone and especially if you have a difficult insurance company who refuses to do the right thing.
Thank you again.
2. januar 2024
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Dear Khan,
Thank you so much for your thoughtful and heartfelt review. We’re truly honoured to have been able to assist you during such a challenging time. Glenn and the team take immense pride in offering compassionate, professional, and tailored support, and we’re thrilled to hear that their efforts made such a positive impact on your experience.
We understand how overwhelming and frustrating it can be when insurance claims become prolonged and difficult. Knowing that we could lift that “black cloud” and provide you with the resolution and peace of mind you deserved means the world to us.
Your kind words about our communication, care, and professionalism inspire us to continue providing the highest standard of service to all our clients. Thank you for placing your trust in us, and for recommending ILA so highly - it’s truly the greatest compliment we could receive.
We wish you all the best moving forward, and please don’t hesitate to reach out if you ever need assistance again.
Warm regards,
The Independent Loss Adjusters Team
ILA made my claim simple and stress…
ILA made my claim simple and stress free.
I would recommend them to anyone looking for assistance with an insurance claim.
4. august 2024
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Thank you so much for your positive feedback! We’re thrilled to hear that we were able to make your claim process simple and stress-free. Our goal is always to support our clients through every step, taking the burden off their shoulders so they can focus on moving forward.
Your recommendation means a lot to us. If you or anyone you know needs assistance in the future, please don’t hesitate to reach out. We’re here to help!
Warm regards,
The Independent Loss Adjusters Team
Highly Recommend - Exceptional Service from Michael and the Team
I cannot speak highly enough of Michael and his team at ILA. They were absolutely integral in handling our claim on a block of flats we own, taking the burden off us to ensure we achieved the best possible outcome.
Michael and his team were always on hand to answer any questions and were readily available and keeping us informed every step of the way. Their passion and dedication to their work really stand out, and they consistently deliver a high standard of service. On top of that, they are extremely knowledgeable in their field, which gave us complete confidence in the advice and guidance they provided.
I have very high standards, so it says a lot when I say I would highly recommend Michael and his team to anyone dealing with an insurance claim.
Big praise goes out to Mike and his team for their exceptional work!
2. oktober 2024
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Thank you so much for your incredibly kind words and for taking the time to share your experience.
We’re thrilled to hear that you had such a positive outcome and that we could help take the burden off your shoulders. It was a pleasure working with you, and we’re grateful for your trust in us to handle your claim. Your recommendation means the world to us, especially coming from someone with such high standards. Mike and the entire team truly appreciate your review and we’re always here to assist whenever you need us.
Thank you again!
Do not hesitate to contact this company
Michael, Emma and their team are consummate professionals. We couldn't be happier with their service. They leapt into action and took a complex claim on (a huge fire on an underinsured property) and helped us immeasurably. As soon as they were involved we felt like the tide had turned and we were no longer in such a vulnerable situation. They were great at communicating, realistic, reasonable and reliable. Couldn't recommend more highly. They restored our trust and faith in humanity!
24. mai 2024
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Dear Sophie,
Thank you so much for your kind words and for taking the time to share your experience with us. We’re truly honoured by your recommendation. It was a privilege to support you through such a challenging claim, and we’re so pleased to hear that our involvement brought you peace of mind and reassurance.
Your trust in us means everything, and we’re grateful for the opportunity to help restore some calm after such a difficult event. Should you ever need anything in the future, please don’t hesitate to reach out - we’re always here to help.
Warm regards,
Michael, Emma, and the Team at Independent Loss Adjusters
Mike and team are absolutely fantastic.
Mike and team are absolutely fantastic.
We in no way could have managed our insurance claim in the way that he has been able to. The extensive (and I mean extensive) work Mike has had to put in to communicate with our insurer and ourselves to allow us to proceed with the works on our damaged bathroom/kitchen and retrieve the compensation owed. We in no way would have had a resolution, works completed nor compensation retrieved had it not been for Mike. For any future claims I would use Mike from the start. Thankyou Mike
15. juli 2024
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Dear Bethan,
Thank you so much for your kind words and thoughtful review. We are truly delighted to hear that you had such a positive experience with Mike and our team. Navigating an insurance claim can be a complex and stressful process, and we're so glad that Mike was able to make it easier for you and ensure the best possible outcome.
Your satisfaction is our top priority, and knowing that we could assist in getting your bathroom and kitchen back in order, while securing the compensation you deserved, means the world to us. We will certainly pass along your praise to Mike - he will be thrilled to hear how much his efforts have been appreciated.
Should you ever need our services again, we are here to help from the very start. Thank you once again for placing your trust in us.
Warm regards,
The Independent Loss Adjusters Team
Michael is an absolute star
Michael is an absolute star
He has supported myself and the family through a horrendous 5 year fight with a certain well known insurance company (begins with Z) after they refused my claim following a total loss house fire.
Without Michael,Emma and the team I would have most certainly given up years ago but today we finally received the payout.
Delighted and forever thankful for the dedication and support in getting us to the finish line.
Amazing company Michael you truly are a gem not forgetting Emma who has put up with my relentless questions, thank you just doesn’t seem enough x
14. august 2024
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Dear Milne,
Your words truly touched me, and I want to extend my deepest thanks for your kind review. It has been a long and challenging journey, but knowing that we were able to support you and your family through such a difficult time means the world to us. This case wasn't just about winning; it was about standing by you when you needed it most and ensuring that justice was served.
Emma and I, along with the entire team, were committed to seeing this through to the end. Your perseverance and strength in the face of adversity are truly inspiring. We’re incredibly grateful for your trust in us, and we're honoured to have played a part in bringing some closure and relief to your situation.
If you ever need anything in the future, please don't hesitate to reach out. Thank you again for your heartfelt words - they mean more than you know.
Wishing you and your family all the best as you move forward.
Warm regards,
Michael and the ILA Team.
Michael is an experienced generous…
Michael is an experienced generous expert in his field. It has been a real pleasure working with him. He clearly works very hard for his clients & uses his extensive experience to steer towards the best outcome. Much appreciated.
12. juli 2024
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Dear Nikki,
Thank you so much for your wonderful review of our services at Independent Loss Adjusters. We are delighted to hear about your positive experience working with Michael.
Michael’s dedication and expertise are indeed remarkable. We are thrilled that his hard work and generous nature positively impacted your insurance claim. Your kind words affirm our commitment to our clients and the high standards we strive to maintain.
We truly appreciate your taking the time to leave a review and the trust you have placed in our team. It has been a pleasure working with you as well and we are glad we could assist you towards achieving the best possible outcome.
Thank you once again for choosing Independent Loss Adjusters. Should you need our assistance in the future, please don’t hesitate to get in touch.
Escape of Water
We experienced significant water damage to our newly purchased property while we were away, resulting in extensive repairs. After more than a year, we are finally back in our beautifully reinstated home. Choosing ILA, with Glenn guiding us through the complex insurance claims process, was the best decision we made.
Despite confirmed liability, we faced numerous challenges with the building contractors. Throughout this period, Glenn and Sue consistently went above and beyond to ensure we received everything we were entitled to. Their dedication and support were invaluable.
We cannot imagine navigating this ordeal without the assistance of Glenn, Sue, and the entire ILA team. We are profoundly grateful for your help and expertise. Thank you.
8. februar 2024
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Thank you for sharing your experience with Independent Loss Adjusters regarding the water damage to your new property. We are thrilled you have returned to your beautifully reinstated home.
Navigating the insurance claims process can be incredibly complex and stressful, especially when dealing with extensive repairs and contractor challenges. We are delighted that Glenn and Sue were able to guide you through this journey and provide the support and dedication you needed.
Your kind words about Glenn, Sue, and the entire ILA team reaffirm our commitment to assisting our clients in their time of need. We understand how critical it is to ensure that you receive everything you are entitled to and we are pleased that we could deliver on this promise for you.
Thank you for placing your trust in ILA and for taking the time to leave this review. We are profoundly grateful for your appreciation and are always here to assist you should you need us in the future.
Enjoy your newly restored home.
Great support from ILA
Thank goodness ILA were there to support me over a distressing time with my insurance claim. I would highly recommend them. I trusted ILA completely.
14. mai 2024
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Hi Pamela. Thank you so much for your kind words. We're thrilled to hear that you had a positive experience with Independent Loss Adjusters during what must have been a challenging period. Providing reliable and trustworthy support is at the core of what we do, so it's wonderful to know that you felt confident and supported throughout the process. Should you ever need assistance in the future or have friends or family in need of similar services, please don't hesitate to reach out. Your recommendation means the world to us!
Thank you Michael prfofessional job
Thank you Michael for your professional work, it doesn't matter that it took some time, but the results of the work met my expectations, I didn't even expect everything to go smoothly and perfectly trust and do not doubt him Michael will do the job to the end he is a professional in his work.Thanks to his team all my problems were solved .
8. mars 2024
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I wanted to take a moment to express my heartfelt gratitude for your incredibly kind review. Your words truly mean a lot to us and the team.
It fills me with immense satisfaction to hear that our efforts met your expectations and that you were pleased with the results of our work. Your understanding and patience throughout the process are genuinely appreciated, and I'm glad that despite any delays, we were able to deliver a solution that aligned with your needs.
Your trust in our abilities and commitment to seeing the claim through to completion are invaluable to us. We take great pride in our professionalism and dedication to our work, and knowing that it has translated into a positive experience for you is incredibly rewarding.
I'm also grateful for your recognition of the team's contributions. Each member worked tirelessly to ensure that your problems were addressed comprehensively and efficiently. Your satisfaction is a testament to their hard work and dedication.
Should you ever require our services again in the future, please don't hesitate to reach out. It would be our pleasure to assist you once more.
Once again, thank you for your kind words and for entrusting us.
We wish you all the best for the future.
Michael Williamson.... top man
Michael dealt with our case in such a very professional manner, providing excellent advice and valued assistance. What really mattered here was Michael had a real connection to us, offering true empathy to our case and real sincere desire to help us to the best of his ability. We were so appreciative of Michael's efforts and I personally found it so refreshing to get such amazing service from an incredible helpful committed professional. Thank you
27. januar 2024
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Your kind words about Michael's professionalism truly warmed our hearts. We take great pride in our team's commitment to providing outstanding service, and it is incredibly rewarding to hear that Michael's efforts had a positive impact on your claim.
It's particularly delightful to hear that you found the service refreshing and appreciated Michael's incredible commitment to his work. Feedback like yours motivates us to continue delivering services to the best of our ability and reinforces our dedication to our clients.
Once again, thank you for taking the time to share your experience. We are here for you, and should you ever need assistance in the future, please don't hesitate to reach out.
Wishing you all the best.
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