This service is impeccable. Washing is returned clean,fresh-smelling, neatly folded, carefully packed with lining of tissue paper on top and bottom of the laundry. The drivers arrive promptly, the ap... Vis mer
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As per usual I had forgotten to send suits to dry cleaner ahead of another busy week. After a quick scroll online I found Ihateironing.com. The app was slick, and suits were picked up an hour af... Vis mer
Excellent dry cleaning, washing and repair service. I'm always shocked by how quickly they can collect and deliver, and the service is very seamless. I love that I can book collections by replying by... Vis mer
Be weary & check your bank details once payment has gone through- they will take money off your account not perform the service and keep the money unless you specifically ask for your money back for a... Vis mer
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Informasjon om virksomheten
Om ihateironing
Skrevet av virksomheten
ihateironing is a network of professional dry cleaners offering on demand laundry and dry cleaning services, along with great customer service and convenient collection and delivery times that work around your schedule.
The service is simple - place an order in a matter of seconds, ihateironing will collect and clean your items, returning them washed and pressed less than 24 hours later. Serving the United Kingdom , New York, and New Jersey our flexible collection and delivery slots mean you don't have to deal with restrictive opening times and you can place an order 24/7 online.
Every item we clean is treated with care and respect by our highly experienced team of experts, who provide a world class cleaning service, every time. If you are looking for a dry cleaner near you then look no further than ihateironing.
Customer Support:
Monday to Friday: 7am - 8.30pm
Saturday: 8am - 7pm
Other services from ihateironing:
Kontaktopplysninger
3Space International House, SW9 7QE, London, Storbritannia
- 020 7060 4939
- info@ihateironing.com
- ihateironing.com
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Boots still dirty, not returned and no refund - what a combo
I have no idea what happened this time.
I used I hate ironing multiple times before and never had an issue. I have even asked them to clean the same pair of boots before and they did it flawlessly.
This time I asked them to demould some hand painted DMs (that they have demoulded before, mind you) and I got them returned to me with mould inside still.
I asked their customer service what happened and they promptly offered to collect the boots again to clean them up, free of charge.
They then contacted me saying they couldn’t clean the boots otherwise they would risk damaging them. I felt frustrated but understood because I don’t want these boots ruined.
On the same chat they offered a refund and to return the boots to me. It’s been a week since they offered this and I haven’t seen either the money or my boots back.
These boots have been demoulded before twice so do they mean to tell me that there was always the risk of destroying my boots and they couldn’t let me know or what? How is it possible that they were cleaned before but now it’s too risky?
Also, I originally asked the boots to be collected on the 27th of February. If my boots won’t be cleaned can I at least have them back, please?
It’s been a week since I was told a return was arranged and I am yet to get my refund
25. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra ihateironing
Dear Ana,
We’re very sorry to hear about your experience and truly regret that we have fallen short of your expectations on this occasion.
We always take great care when cleaning suede items, following best practices with a strong focus on preserving the integrity of each piece. After your boots were recollected for a deeper clean, our assessment identified some additional risks, particularly in relation to the hand painted design.
We always aim to be as transparent as possible so our customers are fully informed before we proceed, and we’re very sorry for the disappointment this has caused.
Our Customer Care Manager has been in touch to confirm that a full refund for this item has been processed and to address the concerns you’ve raised.
Thank you for your patience and understanding.
Kind regards,
IHI Customer Care
Be weary & check your bank details once…
Be weary & check your bank details once payment has gone through- they will take money off your account not perform the service and keep the money unless you specifically ask for your money back for a service they did not perform! Day light robbery. Watch your receipts 🧾 from ihateironing and get your money back. They have the audacity to ask you if you want a refund or “ a free at no cost cleaning service” for a service they did not provide!!! Crazy!!!
19. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra ihateironing
Dear Patricia,
We are truly sorry to hear about your recent experience and sincerely regret the frustration it has caused.
Our Customer Care Manager has reached out to you directly to address the concerns you raised, and a refund, along with a gesture of compensation, has been provided in light of the errors that occurred. We take great care to ensure transparency and accuracy, and your case has been thoroughly reviewed to ensure your concerns have been fully addressed and resolved.
We completely understand how this experience has shaken your confidence in our service, and we are genuinely sorry for this.
Kind regards,
IHI Customer Care
Great service
Picked up early, which was absolutely no problem for me. The shirts were all washed and ironed and on hangers and delivered in a full length suit carrier. The delivery was on time and the delivery person was pleasant and courteous. All seemed excellent value apart from a fleece / hoodie which at £8.25 for a single item seemed expensive, although i couldn't fault the quality of the finish. Overall I was very happy with the service
24. mars 2026
Svar fra ihateironing
Hello Bob,
Thank you for reviewing your experience with our service. We're so glad you were pleased with the professional standard of our quality cleaning and the prompt and pleasant door to door service you received. We appreciate your feedback regarding our pricing and truly value your kind words and support.
We look forward to maintaining the standard of service you have come to expect from us, and hope to see you soon for your next collection.
With gratitude,
Saf
IHI Customer Care
THE OWNER OF I HATE IRONING DOES NOT PAY EMPLOYEES!!!!
The owner's daughter is a manager for their Coral Springs, FL location at Aldo's Cleaners and she is a HORRIBLE person to work for. I Hate Ironing is also a company that works with the owner's daughter of Aldo as she has drivers that deliver for her with this company. Her company, I HATE IRONING is a subsidiary for them. She has an electric vehicle wrapped in all black with the company logo that her current driver, Eric now delivers with. Bushwick Cleaners out of NY is partnered with Aldo's Cleaners. The Owner's daughter works out of the Aldo's Cleaners and completes dry cleaning services and deliveries with for I HATE IRONING. She does not pay well, nor does she pay her employees their final pay check when they leave. She will be getting a complaint filed with the U.S. Department of Labor against her and the parent company, Greenwich Cleaners, based out of New York shortly because she has still failed to send in her former employee's final paycheck through the payroll company that they use called PAYCHEX. That company, Paychex, will also be filing a complaint with the U.S. Department of Labor and the former employee will also be doing the same against Aldo's and her parent company. In addition, I Hate Ironing, their outsourcing service will also have a complaint filed against them. The owner ought to be ashamed of herself for how she treats her employees. This former employee waited outside for her to return and instead they all fled, including her Assistant Manager through the back entrance! This is a deplorable company. The owner even calls her employees on their days off to work, she claims to forget when you noted that you could not work, she will pop up at your location to take a company vehicle from her drivers. This company is horrible! NOW, THE COMPANY IS TRYING TO GET MY COMMENT REMOVED. PAY YOUR FORMER EMPLOYEE WHAT YOU OWE HIM: HIS FINAL PAYCHECK. DO WHAT IS RIGHT! I WILL CONSIDER REMOVING THIS IF HE IS PAID WHAT HE IS OWED. IF NOT, IT WILL REMAIN BECAUSE IT IS THE TRUTH. ALSO, PLEASE BE READY TO DEAL WITH YOUR BBB COMPLAINT IN ADDITION TO YOUR CASE WITH THE U.S. DEPARTMENT OF LABOR AND HIS ATTORNEY! DO THE RIGHT THING AND PAY WHAT YOU OWE!
24. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra ihateironing
Dear Jan,
Thank you for sharing your concerns. We take all feedback seriously and understand the frustration expressed here.
We want to clarify that we work with independent service partners to fulfil our deliveries, and the employment relationship and matters of those partners are outside of our direct control.
We would nonetheless encourage all parties concerned to ensure that any outstanding matters are resolved fairly and promptly.
We wish all parties concerned a swift and satisfactory resolution.
Best Regards,
IHI Customer Care
First class service delivery and…
First class service delivery and collection have always been on time at presentation is excellent. Highly recommended.
24. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra ihateironing
Hello Rhona,
Thank you for your kind words. We are delighted to hear that you are impressed with our door to door service and the professional standard of our garment care.
Your recommendation is truly appreciated, and we look forward to maintaining the standard of service you have come to expect from us.
Best wishes,
Saf
IHI Customer Care
Lost items
They lost over £1000 worth of my property and offer £300 as a good will gesture. Avoid using this service.
24. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra ihateironing
Dear Louie,
We are sorry to receive your review and regret the disappointment caused. We take all reports of missing items seriously, and your case was promptly escalated to a dedicated Customer Care Manager who has personally reached out to you.
As outlined in our terms and conditions, we kindly ask that any concerns regarding an order be raised within 48 hours of delivery. This allows us to promptly investigate, take the necessary steps and work towards a swift and fair resolution.
As this was reported approximately one month after delivery, we processed partial compensation in recognition of your experience. This decision was carefully considered by our Customer Care Manager in light of the circumstances.
We sincerely regret that we were unable to meet your expectations on this occasion.
Best regards,
IHI Customer Care
I've always had a brilliant experience…
I've always had a brilliant experience with this company. it is a prime example of a service filling a much appreciated audience. The service is excellent, and the quality and cleanliness is pristine.
Highly recommend.
23. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra ihateironing
Hello Gibran,
Thank you for your wonderful feedback. We are so pleased to receive your kind words and to know that our standards of professional quality, commitment to customer satisfaction and convenience have been met.
It means the world to us to know we have earned your high recommendation. We truly appreciate your support and we look forward to continuing to serve you whenever you need us next.
Best regards,
Saf
IHI Customer Care
Up to date information on my order.
Up to date information on my order.
Prompt collection .
Always great service and care with my laundry.
22. mars 2026
Svar fra ihateironing
Hello Brian,
Thank you for taking the time to review our service. We are delighted to hear that you are satisfied with the communication, transparency, punctuality and quality of care we provide. We hold ourselves to high standards across all aspects of our business, so your feedback is truly appreciated.
We look forward to maintaining the service standards you have come to expect from us, and to seeing you again soon.
Kindest regards,
Saf
IHI Customer Care
Svar fra ihateironing
Hello Joseph,
Thank you for your feedback. We are delighted that your convenient and hassle free experience has earned your five star rating.
We aim to provide more ease and less stress, so it's fantastic to receive your feedback. Your support is greatly appreciated, and we look forward to seeing you soon for your next collection.
Best regards
Saf
IHI Customer Care
Absolutely shocking service.
Absolutely shocking service.
My laundry was collected on a Saturday evening. I provided clear, standard instructions - exactly the same ones I’ve used consistently over the past couple of years:
"Please wash all items (including large black chenille jumper if included) as all items are safe at maximum 30 degrees."
At 8:30pm that same evening, I received a message saying urgent permission was required to process three items, with photos attached for approval. The items were as follows:
1. The black chenille jumper
This was explicitly covered in my instructions. Either those instructions were not read at all which raises concerns about how laundry is being handled or the staff do not understand what chenille is. Neither scenario is good because I've had shrinkage previously and now can see why.
2. A beanie hat
A standard synthetic hat that has been washed without issue for two years. I was now being asked to approve it separately and charged £9.10 for laundering it. There is no justification for this.
3. A jumper
The photo provided was so poor that the item was completely unidentifiable, rendering the request for approval meaningless.
I called IHI and was repeatedly given the generic company policy line, with no attempt to engage with the actual issues. When I asked whether the representative knew what chenille was and so why it was obvious as to what the instructions referred to, he said he did not.
I then asked whether company policy had changed, given that these exact items have been processed without issue for some two years under the same instructions. I was told it had not.
When I asked why I was suddenly being asked to approve items and be charged additionally for them, there was no clear answer.
I requested a proper, identifiable photo of the jumper and confirmation that my laundry would be processed according to the instructions already provided. I also asked for a response within 30 minutes because I was about to go out.
No response was received by 9:00pm. As of 11:10am this morning, I have still had no follow-up, despite requesting that payment be paused until this was resolved.
I have spent a significant amount of money with IHI over the years and have been a regular customer. I will be looking for a new provider that can follow instructions and does not attempt to impose unjustified charges without explanation and no follow-up. I did try and call them this morning and they are closed.
An update on this review. I Hate Ironing did deal with this the next day and the situation was eventually resolved. However, when I unpacked my laundry today, the jumper that was missing and I received another person's black sweatshirt instead. I am now in further correspondence whilst my missing items is being tracked down.
21. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra ihateironing
Dear Ruth,
We are deeply sorry to hear about your most recent disappointing experience with our service. As a valued customer, we understand we have failed to meet the expectations you rightly have of us, and we apologise for letting you down.
Your case has been escalated to our dedicated Customer Care Manager who has personally reached out to you after investigating the issues you have outlined.
We recognise your trust has been shaken and for that we sincerely apologise. Please be assured that we are committed to making the necessary improvements to ensure our service standards are consistently maintained across all aspects of our operations.
Best regards,
IHI Customer Care
Excellent service
Excellent service. Friendly drivers. So happy to have found them. Easy life.
20. mars 2026
Svar fra ihateironing
Hello Eileen,
Thank you for your kind feedback. It's wonderful to know that you have had such a positive experience with our quality of service, and friendly drivers. We are delighted to have brought ease to your life, your convenience is our priority.
We truly appreciate your support, and we look forward to seeing you for your next collection soon.
Warm regards,
Saf
IHI Customer Care
Svar fra ihateironing
Hello Michael,
Thank you for your feedback. We are pleased that the courtesy of our team and the efficiency of our service have met your expectations.
Your convenience remains our priority, and we look forward to maintaining the standard of service you have come to expect from us.
Best regards,
Saf
IHI Customer Care
Fast easy and well cleaned
Fast easy and well cleaned
It is worth the money alrhough I dont understand the service charge tacked on ar the end £1.99 for what ?
15. mars 2026
Svar fra ihateironing
Hello Ms Degener,
Thank you for your feedback. We are so glad to hear that the quality of our cleaning, and the efficiency of our service has met your expectations at a competitive price point.
Our service fee helps us subsidise the cost of roll out covers company wide, and also to facilitate continued investment in the service, we hope this helps to allay your concerns.
We truly appreciate your understanding, and continued support and look forward to maintaining the standard of service you have come to expect from us.
With Gratitude,
Saf
IHI Customer Care
room for improvement
I like the convenience of the service but don't appreciate having to wait for my laundry to be picked up having a TWO hour window.
On the other hand, attention needs to be given to the folding of shirts, it is not symetrical and it creates asymetrical creases, which don't look god at the time you wear the garmet.
17. mars 2026
Svar fra ihateironing
Dear Helena,
Firstly, thank you for your feedback.
We are sorry that your time slot and the quality of the folding of your shirt did not meet your expectations, and we are taking immediate steps to address the issues you have raised.
Our dedicated Quality Assurance Manager has already reached out to you to resolve the issues you have encountered.
In the meantime, we thank you for your invaluable feedback and your cooperation whilst we work to make things right.
Best regards
IHI Customer Care
The app is really well written
The app is really well written, the delivery is on time and polite. These guys don't mess about they work hard you can tell. Beautifully cleaned, ironed and presented.
18. mars 2026
Svar fra ihateironing
Good morning,
Thank you for your wonderful review. We are delighted to hear you are pleased with the ease of our app, our friendly door to door service, and the professional quality of our garment care.
Your feedback means the world to us, and your convenience and satisfaction remain our priority. We look forward to continuing to serve you.
Best regards
Saf
IHI Customer Care
Exceptional and affordable service
Exceptional and affordable service! I was a bit wary of trying the service because it sounded too good to be true but I was pleasantly surprised when the driver promptly picked up my laundry within the window provided (even though it was raining and stormy outside) and within 48 hours returned the laundry first thing in the morning. I am very impressed and will definitely use this company again! What a godsend!
19. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra ihateironing
Hello Becky,
Thank you for taking the time to review our service. It is wonderful to know that we have exceeded your expectations and that you were impressed with the reliability of our punctual service and prompt turnaround.
We truly appreciate your kind feedback and are so pleased to know you plan to use us again. We look forward to seeing you soon on your next laundry day!
Best wishes
Saf
IHI Customer Care
Everything about I hate ironing is so great!
Everything about I hate ironing is so easy! The app is great, saves me a lot of hassle taking my laundry somewhere because they collect it from my doorstep. Communication is also fab! Would 100% recommend using them!
19. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra ihateironing
Hello VB,
Thank you for your kind words. We are so pleased that the ease of our app, our convenient doorstep collection, and our customer communication have all met your expectations. We are delighted to have taken the load off your hands!
Your recommendation means the world to us and we truly appreciate your support.
We look forward to continuing to serve you.
Many thanks
Saf
IHI Customer Care
Convenient service at a fair price
Convenient service at a fair price. Always delivers on time
16. mars 2026
Svar fra ihateironing
Hello Colin,
Thank you for sharing your experience with us. We are glad to know that our service has brought you convenience, reliability, and great value. Your satisfaction remains our priority and we truly appreciate your continued support.
We look forward to seeing you soon for your next collection.
Best regards
Saf
IHI Customer Care
perfect service
perfect service, polite staff. Have been using this company for a few months. I am very particular about my clothes and i love the fact that they listened to my instructions and obeyed them to the letter. I can not fault that and would recommend without hesitation
18. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra ihateironing
Hello Michael,
Thank you for taking the time to review our service. It is wonderful to know that we have earned your trust to take particular care of your garments over the last few months. We hold ourselves to the highest quality standards so it is truly rewarding to hear that this has been reflected in your experience.
Your recommendation means the world to us and we look forward to maintaining the standard of service you have come to expect.
Kindest regards
Saf
IHI Customer Care
Reliable and numerous collection and…
Reliable and numerous collection and delivery times, easy to use app and excellent communication during cleaning and ironing process.
18. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra ihateironing
Hello Alison,
Thank you for your kind feedback. We are so happy to know that you have been able to rely on our timely door to door service, the ease of our app, and customer support throughout your order.
We appreciate your continued support and look forward to seeing you soon for your next collection.
Best regards
Saf
IHI Customer Care
Dette er Trustpilot
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