IGrow Wealth Investments  Anmeldelser 301

Jackie understands home loans like nobody else. She is available day or night. Very efficient and fast service

The experience has been phenomenal ,Jackie has been helpful throughout the whole process.

Very happy with the service received from Jackie. She kept me updated every step of the way and answered all the many questions that I had.

Very bad service and advice!
If they say shortfall is R800pm dont believe them!!!!
Shocking!

All the comments are true!!

Booked a day to view a property, to only get there and I cant get a hold of anyone. No one calls you even to advise that the property has been taken.

They are disorganized.

Very very bad service.I fully agree with all the reviews. This company is horrible. I have been renting different places and never experienced delays in deposit refund. But with Igrow you will wait for months before you get your refund. They will make sure they charge you exorbitant fees after you vacate their premises and your deposit can be reduced to zero. You will write emails and get no replies. They not answering the calls. Very very bad service. Rent at your own RISK. Don’t say we didn’t tell you!

Very poor communication and utterly shocking management practices.
Upon reading rental agreement and rules of estate we noticed no washing lines were allowed within your garden as it's listed as common grounds. We noticed that people had concerns regarding this and getting fines on Google reviews and thus addressed this concern prior to moving in and were explicitly informed there are washing lines to use of which there isn't and we have subsequently been warned with fines for use of washing lines.
Upon moving in we advised of a leaking tap which took 3 weeks to rectify incurring costs to us.
We received a warning pertaining to washing line which we ensured was not placed outdoors but received a fine for planter boxes instead. This is in the rules we are aware but as with the animal clause stating we not allowed cats if we have a dog which the rental agency assured is perfectly fine we naturally assume some rules are not so hard and fast thus not being advised directly about the planter boxes we assumed these weren't an issue but now have a fine for said boxes.
We also requested an additional parking bay which we have to pay for no issues however the bay allocated is on the opposite side of the estate and utterly out of line of site which we advised could be a security issue and nuisance if alarm goes off as we won't know to address as we simply to far away, equally we have since found that this parking bay is utilized and when speaking to the person using it apparently it has been allocated to him for over 2 years now, we advised the agency with no feedback to date over 8 days ago and today we have been warned that our vehicle will be clamped for using a visitors parking bay in the interim.
Then I have also received an email stating I must stop blaming igrow for all the issues and I should have read my lease as though my initial concerns were not addressed and being falsely led to believe one thing only to find out the opposite but you are told do not hold igrow accountable for miss information. To top it off I'm not allowed to speak to senior Management as I'm told there are channels to address this.
Do not rent or invest with this company at any cost these 5 star ratings are for initial placing which they are great at and if you read reviews pertain to internal competitions asking for positive reviews. Stay away and do homework before renting with this company

They aren't reliable in regards to queries. They themselves don't seem to know what's going on.

Have an ongoing query since 4th of January 2026 regarding water statements and the kl used. They usually just send the bill through. I want to know how many kl are used and they can't seem to answer!

Worst company ever. Do not trust buying or renting through them. They build poor quality flat units and then make it your responsibility to fix. Someone can die because of their negligence and greed..disgusting

Worst Agency to work with and that is coming from a owner, not a tenant.

Since moving into Clearwater Village in May, I have lived with a pre-existing leak, ongoing damp and mould, and a wet bathroom and entryway. The bathroom has no working light, the unit smells damp, and the walls and ceilings are visibly deteriorating.
Despite multiple logged maintenance tickets and emails, no meaningful repairs have been done. Five months ago, the bathroom sink collapsed due to moisture damage and has still not been fixed. I cut and injured my hand due to the broken pieces of the broken sink. And I am expected to brush my teeth in the bathtub which is undignified and unacceptable.
When I requested relocation due to iGrow being in breach of contract, I was told to pay another deposit, while still being expected to pay full rent in unsafe living conditions.
This lack of accountability and tenant care is unacceptable.
Even after informing them that I will be escalating the matter to the Rental Housing Tribunal.

As someone who has been dealing with various real estate agencies and agents, I was blown away by the level of service and care that Suzanne Roelofsz (Customer Care Representative) and Natasha Janssen (Senior Real Estate Agent) provided (Durbanville Branch).

I have seen so many bad reviews about iGrow Rentals which made me so skeptical however Suzanne and Natasha have put my mind at ease and I have had nothing but a professional and pleasant experience from them.

Suzanne's customer care skills are exceptional. She has been prompt, courteous, and efficient in her communication, keeping me informed every step of the way. Her friendly demeanor and willingness to go the extra mile have made a significant impact on my overall experience.

Natasha's expertise and professionalism as a Senior Rental Agent are impressive. She is knowledgeable, responsive, and proactive in addressing my concerns and queries. Her guidance throughout the process has been invaluable and I appreciate the time that they both take to ensure that I am comfortable and confident.

What truly sets Suzanne and Natasha apart is their genuine enthusiasm and passion for their work. They are a credit to iGrow Rentals , and their dedication to providing exceptional service shines through in everything they do.

They are a breath of fresh air in the real estate industry, and I feel fortunate to have the pleasure of working with them.

I feel as much as we are quick to report negative feedback, we should also acknowledge positive feedback and experiences.

I would be more than happy to recommend iGrow Rentals and specifically request Suzanne and Natasha for any future dealings. They have earned my trust and respect, and I look forward to the opportunity to work with them again.

Suzanne and Natasha are true assets to your team, and I hope they receive the recognition they deserve.

Stay away from this company. Once you invest with them, you will have continuous headaches. Their Portfolio and service managers is beyond pathetic. If you buying for investment rather go to Balwin. I'm struggling with this company over a year. Their service manager Karen does not respond to your queries and their staff are incompetent.

Service from Sandy Fahrenfort
Sandy was very efficient. She handled my process smoothly. Sandy was always, and still is, available with support and advice. I am thankful and grateful to her. She is a star.

I grow doesn’t even deserve 1 star. It is a scam to anyone who is looking to find a place to rent just stay away. Jade Pretorius insisted that we pay through him to fast process our application it’s been over 2 weeks of no communication despite even calling their offices for assistance! I paid an application fee of 250 but my application is still unattended and he does not answer my calls . This is the worst service ever and a daylight scam

This is the most incompetent Rental Agency in South Africa. JD Pretoruis, doesn't bother responding to your queries or calling you back after you left a message with reception. You also struggle to get hold of their offices in the first place. Most unprofessional service I have ever received from a rental agency. If you are thinking about renting your property out through them, rather RUN the other way.

I rented through IGrow and the communication was a mess. Days would pass with radio silence, and when someone finally replied it was vague with no clear next steps. It often felt like no one was actually working on my issue unless I chased them. If you’re renting via IGrow, expect to do the follow-ups yourself; if you’re thinking of investing with them, I’d want a named contact and a clear service-level promise before trusting them with a property. Based on my experience, I can’t recommend them.

I am very patient, but when it takes a week for communications each time, it gets very frustrating. Especially when you're responding as soon as you get any feedback. There is a poor management of client expectations.

Waiting over a month, and counting, for my deposit to be paid back to me.

Horrible customer care
Please stay as far away from IGROW as possible.

They really don’t have your best interest in heart and they have no such thing as customer care. i have had the worst 7 months renting from them as I have to beg for everything even a simple response on a mail.

I have sent about 4 mails over the last week to try and figure out why my has dropped with almost 50% when it’s supposed to be going up due to interest and alot of other problems I need assistance on and despite all my mails - its seems that they have decided to rather not reply an ignore my mails. Every time I phone , the people I need to talk to are not at their desks and they NEVER call me back.

They are honestly the worst rental company I have ever dealt with. And would 100% advise every person i meet to NEVER rent through them.

Stay away.

My Experience with IGrow Wealth: A Five-Year Wealth Trap

I invested with IGrow during Covid, believing their polished promises and “wealth-building” model. After five years, I can say with certainty: IGrow is a wealth trap, built on greasy tactics, under-exaggerated projections, and endless hidden costs.

The Business Model in Reality

Jacques Fouché, the CEO, once said: “If you are taking the risk, you should be getting paid.”
Here’s the truth: IGrow gets paid for your risk, not you.

From day one, every department takes a cut:

IGrow Rentals: they earn whether or not your property has a tenant.

Tax & Accounting: monthly costs from the start.

Tenant turnover: want a new tenant? Another fee.

Vacancies or no tenant? You still pay.

Levies & “shortfalls”: consistently and SEVERELY underestimated.

They profit upfront and monthly, while you’re left plugging holes.

Projections vs. Reality

Their glossy spreadsheets are a fantasy. After five years, not one single metric is aligned with their initial projections.

Levies projected at R1,000? Reality: R4,000+ (and no one at IGrow can explain why, nor follow up after finding out).

Shortfall projections close to zero? Reality: I’m covering almost R6,000 per month.

Returns? After five years, I’m sitting on a projected loss of over R100,000 and counting.

Shocking Negligence & Poor Communication

Dealing with IGrow is a nightmare:

Portfolio managers often have no idea what’s going on month to month.
Departments don’t communicate with each other.
You’ll spend your time chasing them for issues they should be resolving.

Examples from my experience:

Received a CPIC email requiring company paperwork. IGrow’s attorneys casually said: “Oh, you were supposed to do that. We can handle it… for R1,000.”

A year after taking ownership, I discovered they hadn’t sorted out the municipal accounts. Result? A R30,000 backlog I had to cover.

The Tactics

IGrow is extremely friendly and proactive when you’re buying. But once you’re locked in? Silence. Unless, of course, they’re nudging you to “buy more.”

The entire system smells of snake oil. A carefully engineered trap to transfer your wealth to them.

My Conclusion

I invested in good faith. I worked hard for my money. After years, I see IGrow for what it is: a slick marketing machine that bleeds investors through fees, shortfalls, and false projections.

If you’re considering them, don’t. You’re better off investing anywhere else.

I am open to sharing exact numbers with anyone who doubts this review because the math speaks for itself. This is a scam disguised as wealth creation.

To every young investor chasing passive income and financial freedom. I was there too, but learn from my mistake: IGrow doesn’t build your wealth, it bleeds it

We went for a viewing and Lebo was there to assist. She was friendly attentive, and very helpful. Loved the service, and I would definitely recommend.