I bought the K Pro 100 device and unfortunately it did not last 24 hours and encountered an error. The support team have been great in troubleshooting the problem and arranged for a replacement unit.... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
I had an issue I called customer service. Shortly after calling them I received a email message wanting to help me resolve my issue which they did in a fast timely manner. The customer service from IG... Vis mer
I had an issue with my K36 unit. I contacted customer support who were so helpful, professional and patient while helping me help them diagnose the issue. Photos and videos were sent and i must congra... Vis mer
The pool vacuum is an excellent product. It worked wonderfully all summer keeping my pool bottom clean. However, one day it just stopped working. A quick call to technical support resolved the issue p... Vis mer
Informasjon om virksomheten
Skrevet av virksomheten
Welcome to iGarden, where advanced technology meets outdoor living. We are dedicated to simplifying backyard and pool maintenance through intelligent, self-managing systems. Specializing in autonomous outdoor solutions—including our cutting-edge AI-powered robotic pool cleaners, smart lawn mowers, and premium swim jets—we help homeowners eliminate the hassle of manual upkeep and maximize their backyard enjoyment. Driven by innovation, reliability, and real-time smart control, iGarden brings premium efficiency right to your fingertips. We are committed to delivering top-tier product quality and responsive, human-centered customer support. Share your journey with us or explore what our community has to say!
Kontaktopplysninger
Ingen tidligere historie av å be om anmeldelser
Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative
Har svart på 100 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av to uker
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Responsive and courteous
They were responsive and courteous with their customer support. I backed one of their Kickstarter projects. They overestimated how quickly they could fulfill orders, with timelines being pushed back on several occasions. But they took the time to keep me informed and provided very generous enhancements to my order to make up for the fulfillment delays.
We couldn’t be happier!
We couldn’t be happier with our purchase! Not only does it transform our small in ground pool into a legit swim pool; but whenever kids visit they always ask us to “turn on the waves”. The build quality exceeded expectations and the ease of use is everything it was advertised to be. While waiting for it to be shipped, customer service email responses were quick and personalized.
K-series issues and solutions
After having issues with our K series pool cleaner(disappointed) after a short time of owning. I am extremely happy with the response from the company to replace the defective equipment. Overall, a great experience.
Received my X30 series and it is…
Received my X30 series and it is amazing. Great for a good workout and for fun. Great customer service. This will help me with my physical therapy recovery. Thank you for an awesome product
I just stumbled across these swim jets
I just stumbled across these swim jets. They look fantastic! Thid will be the ultimate addition to our new pool
Our hopes were fulfilled!
iGarden’s K90 robot pool cleaner is an exceptional product that thoroughly and completely cleaned our 25,000 gallon inground swimming pool. It handled all of the edges and angles effectively.
We replaced a Polaris robot driven by a pump that consumed over 1300 watts continuous power use with our new K90 which is a quiet, efficient, and power conserving product compared to Polaris.
Customer/Tech services were very prompt…
Customer/Tech services were very prompt and responsive
New purchase of K36
I purchased a K36 and set up was easy. I love the Sleek design. I had some technical issues that Customer support helped me through ASAP. Great company that supports and stands by their product. I would highly recommend. Refreshing to find product support on weekends
Fun workout for 63yr-olds!
The Swim Jet from iGarden is the best investment I've ever made for my health. I'm hoping to go from a "former" swimmer back to a regular swimmer. The first day we used it I wasn't in the mood to start with continual freestyle swimming so we (two 63yr-olds) just jumped around in the strongest current and ended up spending an hour in the pool instead of just 15 minutes, and I still felt like I had worked out! Another benefit is, the movement of the water seems to make the pool feel cooler. That's a big accomplishment living in Phoenix!
We received our Igarden swimjet x30…
We received our Igarden swimjet x30 about a month ago. It is awesome being able to really swim in our backyard pool! My husband is a very strong swimmer so we probably should have bought their most powerful unit. With the p30 he swims at the highest power level. He can not swim full speed, but if he slows down just a little he is able to get a great work out in! For the average swimmer this unit will have more than enough power for you! Even though he can’t swim full speed he is still extremely pleased!
Great service and very helpful with any…
Great service and very helpful with any questions you may have
Swim Jet
Swim Jet
I have the X5 or what used to be called the X30-P30.
I am a former triathlete who was never the best swimmer. My device has 4 levels of resistance and even at level 2, you get a serious work out. I would highly recommend if you are considering. I have tried swim spas in the past and this is much better and for what it is, very reasonably priced. I keep the battery in the house (it looks like a Sonos subwoofer) and keep the jet outside covered with a towel. So far, so good.
iGarden KN36 Cleans!
The IGarden KN36 pool cleaner has been a great time saver for my spouse and I. The unit does a fantastic job cleaning our pool as it cleans the walls, floor, and ledge of the pool. As a retired couple we value your time and the iGarden KN36 pool cleaner does that for us. Gone is connecting a hose through our skimmer and adding the attachments. Then when you are done, the cleanup putting the hose and attachments away still needs to be done. Now the hose and attachments sit stored in the garden shed unused.
One thing I can tell you that I have not seen on pool cleaner websites is that everything that my iGarden KN36 picks up does not go into our cartridge filter or pump filter. So I am saving time there as well. It reduces the frequency that I have to clean my cartridge filter as well as the time it takes to rinse out the cartridge filter!
It is so easy to clean everything that the KN36 picks up in its basket. We get long pine needles, bugs, tree bark, hair, you name it. Being a couple miles from the beach we must get sand in the pool because it also cleans that up! The large rubber rollers really do a great job on the floor and walls of the pool.
Operating the iGarden KN36 is a breeze. Set your self up with a charging station somewhere inside to protect it from the sun. Simply make sure you have fully charged the unit, use the easy to follow instructions to select what you want to clean in the pool and for how long. Holding it in the water twist side to side to get the water distributed and let it sink to the bottom. It wall start cleaning after it is ready to go. There is also an iGarden App that you can connect and control the unit. The KN36 allows me to just start it up and walk away to do some other chores around the house or just relax. How sweet is that?
Depending on how windy the weather or if we have family and friends visiting, we run the iGarden KN36 accordingly. I have run the KN36 consecutive days on windy days with no issues.
I do not write a lot of reviews but now that I am retired I have a little more time to review businesses that are professional and provide good products, good food, and great service. iGarden is that type of business. I have called and emailed iGarden to ask questions about the unit since I bought it directly from them and they always replied promptly.
My last comment is, when will you begin selling a iGarden pool surface skimmer?
Thank you for a great product and excellent customer service.
The product is brilliant...
The product is brilliant...
It’s brilliant in my swimming pool... What’s more, it’s incredibly quiet... and everyone loves it...
Top, top, top
Must have in any pool
I use the iGarden swim jet regularly in my pool, and it has genuinely improved the way I train. The water flow is strong, stable, and adjustable, allowing me to switch from light exercise to a more intense swimming session with ease. Even in a small pool, it creates a realistic counter‑current that feels natural and smooth! Fantastic product!
So far I'm extremely happy with the…
So far I'm extremely happy with the product and the company. Customer service have been very responsive to my questions regarding my order and shipping. The jet itself is fantastic! Light, easy to move around and does exactly what i wanted. I can swim nonstop (instead of laps) and i even set it up as a lazy river in my pool. Awesome product!
K36 Pool Vacuum
I purchased a K36 pool vacuum and it has been performing very well. Setup is very simple and the app seems to work well so far. The vacuum itself does a nice job picking up both leaves / pine needles and fine dirt witn the secondary filter installed. I would recommend this to anyone looking for a pool vacuum.
I must admit I was somewhat skeptical…
I must admit I was somewhat skeptical about this whole thing. I purchased months ago during the kickstart and hoped one day it would arrive. Well, it did and they upgraded the model for me! It was easy to unpack and set up, I had a lot of questions and customer service was always prompt, polite, and very helpful. I have been using it for a couple of weeks and I absolutely love it. Best purchase ever, I have been wanting to swim regularly for a long time and now I can. I am super happy about my X30, it is perfect for me.
Great product, exceeds my expectations.
As an early kickstarter backer- happy to report the product not only meets but exceeds my expectations. The water jet stream produced is more powerful than I expected. Customer service was prompt and comprehensive.
I have enjoyed having a cleaner that
I have enjoyed having a cleaner that, not only cleans the floor of the pool, but also cleans the walls. Any questions or issues we’ve had has been handled with no problems. Thank you iGarden.
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