Cancelled my booking within 24 hours of event because "the tunnel is new and it can't be on for prolonged period of time." Yet when rearranging, on the three days after there's availability every half... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Booked this for a child’s birthday, everyone excited, plans made, took time off from work to travel Birmingham and then suddenly told you can’t honour the original time slot. That’s not just inc... Vis mer
Selskapet har svart
The actual experience is absolutely fantastic and was thoroughly enjoyed by my grandson. However we only had one 'highfly' experience included and were totally unaware as its not clear when booking e... Vis mer
Selskapet har svart
Dreadful customer service. They care more for money that safety. Supposed to by flying tomorrow at O2 but one of our party hurt themselves so cannot flu. HAVE CONTACTED CUSTOMER SERVICE SEVEN TIMES... Vis mer
Selskapet har svart
Informasjon om virksomheten
Skrevet av virksomheten
The UK's leading provider of Indoor Skydiving Experiences
Kontaktopplysninger
602 Marlborough Gate, MK9 3XS, Milton Keynes, Storbritannia
- 0845 331 6549
- support@iFLYworld.co.uk
- iflyworld.co.uk
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134 anmeldelser
Har svart på 86 % av de negative anmeldelsene sine
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Reviewed In public interest
❌ Lack of clear instructions: No proper answers on where to stand or what to do between flights; confusion among group on how many flights they can do under what they have paid and where to stand if they don't want to add additional flight.(As everybody just has to sit back into the queue due to lack of space and sealed doors during session.
❌ Unfair upselling: High flight upgrade (£20 extra) was offered during the same time slot as the basic flight, making it feel forced and rushed.
❌ Pressure tactics: My partner was pressured into taking the high flight even though she didn’t want to; staff later denied it and still charged us.
❌ Billing issues: £20 extra charged without proper consent or discussion; concerns were not acknowledged or resolved at the billing counter.
Reviewed In public interest !
25. mai 2025
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Svar fra iFLY Indoor Skydiving UK
Hi Mohit,
Thank you for sharing your experience. We're sorry to hear that your visit didn’t go as expected.
Clear communication and a smooth experience are key priorities for us, and we’re sorry that things felt confusing during your session. We’ll review your feedback with the local team to ensure instructions between flights are clearer and that guests feel confident in what’s included in their package.
The High-Flight is always intended to be an optional add-on, and it’s important to us that guests never feel pressured into selecting it. We’re especially sorry to hear that your partner felt uncomfortable, and that your concerns about billing weren’t properly addressed—this is not the standard we aim for.
Feel free to contact us at 0330 191 3982 or support@iflyworld.co.uk with your booking reference so we can look into this further and follow up directly.
Best regards,
The iFLY Team
Sky diving & heights
Sky diving & heights - I dont like heights particualry but i wanted to give the experience a go in Milton Keynes as something i havent done before. Really friendly, encouraged me to do the high fly and glad i agreed to it - Booked for more sessions as i enjoyed it so much. Thanks to Josh who made the whole experience enjoyable and coaches well.
16. mai 2025
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Svar fra iFLY Indoor Skydiving UK
Hi,
Thank you for sharing your experience! We’re so glad you decided to give indoor skydiving a try—even with a fear of heights—and even happier to hear that you enjoyed it enough to book more sessions! That’s exactly what we love to hear.
We’ll be sure to pass your thanks on to Josh—he’ll be delighted to know he helped make your visit so memorable. We look forward to welcoming you back to the wind tunnel soon!
Best regards,
The iFLY Team
Cowboy company - avoid
Got a voucher for my 11yr old daughter- ifly experience, certificate, photos and videos included. Actual experience was great but no certificate attached to follow up mail and link to download photos & videos did not work. Emailed customer service who acknowledged and promised to issue certificate. Received another mail with link to buy photos & videos. Emailed the support team two weeks ago. No response. Still no certificate. No photos or videos. Unacceptable.
17. april 2025
Anmeldelse skrevet uten oppfordring
Svar fra iFLY Indoor Skydiving UK
Hi Justin,
We’re truly sorry to hear about the issues you’ve experienced. It’s disappointing that you didn’t receive everything included in your voucher, and the lack of follow-up has understandably added to the frustration.
Unfortunately, we’re currently experiencing a technical issue affecting the automatic delivery of certificates via email, and we apologise for the inconvenience this has caused. Our team is actively working to resolve it as quickly as possible.
To help us sort this out promptly and ensure you receive the media and certificate your daughter is entitled to, please give our customer service team a call at 0330 191 3971. They’ll be happy to assist you directly.
Thank you again for bringing this to our attention.
Best regards,
The iFLY Team
My son aged 8 had a terrible experience…
My son aged 8 had a terrible experience and felt traumatised with anxiety for days. The noise was too much for him and he felt he could not breathe during the “flight”. The panick attack resulted in him not being able to complete the session. I paid £68.99 for three seconds of experience. Once I requested the instructor my son to leave the flying chamber, nobody checked if my son was ok and if we would like at least a partial refund. The instructor had an airplugs for himself but we were not offered these and not even advised of the noise. There is no information about the conditions of the flight prior to purchasing a ticket. Disgraceful, especialy no consideration to autistic children who are sensitive to loud noise and prone to panick attacks. Avoid. Save your money.
16. april 2025
Anmeldelse skrevet uten oppfordring
Svar fra iFLY Indoor Skydiving UK
Hi Tobias,
We're truly sorry to hear about your son's experience and the distress it caused. We understand how overwhelming the noise and sensation of indoor skydiving can feel, especially for younger or more sensitive flyers, and it’s upsetting to hear that it led to such anxiety.
Earplugs are available for all flyers, and we aim to explain what to expect during the pre-flight briefing. We're sorry if this wasn’t made clear enough during your visit. Your feedback is very important, and we’ll be sure to share it with the team.
If you’d like us to look into your visit further, feel free to contact us at 0330 191 3982 or support@iflyworld.co.uk.
Best regards,
The iFLY Team
Dominic was brilliant
Dominic was brilliant, there were a lot of us and we had so much fun. The instructors are brilliant, they make you feel safe, explain everything and it was honestly the most fun. When you book it doesn’t feel like the time of 2 flights is enough but really does feel like a long time once you are in. Definitely worth the upgrade to go high despite the cost, elevated the experience hugely. Some of us paid to go back again it was a great experience. The bigger your group the better as you get to encourage each other. Couples will just end up watching a lot of strangers go up in a wind tunnel which is less fun for sure
18. april 2025
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Svar fra iFLY Indoor Skydiving UK
Hi Rebecca,
Thank you so much for your amazing feedback! We're thrilled to hear you had such a fun time and that Dominic made the experience even better—he’ll be delighted to hear your kind words.
It’s great to know the High-Flight was a highlight for you—it really does add something special! And you're absolutely right, sharing the experience with a group can make it even more memorable.
We appreciate you flying with us and hope to welcome you and your crew back again soon!
Best regards,
The iFLY Team
Went to the O2 Ifly and left…
Went to the O2 Ifly and left underwhelmed. Watched the video of the high fly and decided to pay the extra £20 each. The video shows people going to the top, we barely went halfway. I complained to the instructor and he said they haven’t done that in a few years. False advertising. Don’t waste your time and money
12. april 2025
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Svar fra iFLY Indoor Skydiving UK
Hi Richard,
Thank you for taking the time to share your feedback. We’re really sorry to hear that your High-Flight experience didn’t meet your expectations.
The High-Flight is an optional add-on that gives flyers a chance to experience a dynamic lift higher in the tunnel, guided by a specially trained instructor. It’s a highlight for many guests, and we do our best to explain what’s included on the day so expectations are clear.
We’re sorry to hear the experience didn’t match what you had in mind and appreciate you flagging this. We’ll make sure your comments are shared with the team.
If you’d like to discuss the experience further, please feel free to contact our team at 0330 191 3971 or email support@iflyworld.co.uk.
Best regards,
The iFLY Team
George was wonderful
George was wonderful. I had an amazing time flying in the sky diving tube especially the fly high part. Wish it was cheaper so I could come more often! 😀
11. april 2025
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Svar fra iFLY Indoor Skydiving UK
Hi Deniz,
Thanks so much for your kind words—we’re thrilled to hear you had an amazing time! George will be happy to know he made your experience so memorable.
The High-Flight is definitely a guest favourite, and we totally get wanting to come back for more. If you ever decide to return, keep an eye out for special offers and return flyer packages that can help make repeat visits more affordable.
Hope to see you flying with us again soon!
Best regards,
The iFLY Team
I wouldn't recommend it
I wouldn't recommend it. You pay £43 for 2 minutes in the tube after that you'll be sat watching other people take turns and it's not worth the cost. The price of this experience should be £15 including the go higher as it only lasts 20 secs. Save your money don't take the kids go elsewhere like go karting where you get minutes for your money, bowling, arcade, theme park any other place but here. Dam rip off!. £43 for 2 minutes and then £20 for the full experience to fly above the trainers hip. You've Been warned
27. mars 2025
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Svar fra iFLY Indoor Skydiving UK
Hi Linda,
Thank you for taking the time to share your thoughts. We’re sorry to hear the experience didn’t quite meet your expectations.
Each flight is designed to replicate the freefall portion of a skydive, lasting around 50 to 60 seconds—which is actually longer than the freefall in a tandem jump. The full iFLY experience takes approximately 1.5 hours from arrival to departure, including check-in, gearing up, briefing, and flight time. While the flying time itself may feel short, we aim to make every moment exciting, well-supported, and memorable.
The High-Flight is an optional add-on for those who want to experience flying higher in the tunnel with a specially trained instructor. While many guests choose to include it, we know it’s not for everyone—which is why we offer it as a choice. The additional charge reflects the extra wind speeds and instructor expertise required to deliver that part of the experience safely.
If you’d like to discuss anything further feel free to contact us at support@iflyworld.co.uk or call 0330 191 3982.
Best regards,
The iFLY Team
Very poor and substandard, please read before booking
Having booked IFly for a present for my Grandchildren, we turned up at Manchester, the staff where very good as instructors and like most have said, upselling the High Fly experience, which is a total RIP OFF!! Going up and down the flight twice for £20, not even lasting 10 seconds. Then at the next flight the staff continually asking if they wanted high fly again!! it became a bit of a joke.
Then we get to the media package which once again is a complete RIP OFF!!! We were supposed to get a photograph and video from each flight. The Video's consisted of our youngest Grandson stepping into the chamber for 3 seconds then back to IFly advertising themselves. Photographs are very poor standard and you cannot make out who is flying, it could be anyone, I don't think a photograph of someone's feet is acceptable. What could have been a very good experience was turned sour by upselling staff and poor quality media, which is advertised so differently.
I would not recommend IFly to anyone!!!
29. mars 2025
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Svar fra iFLY Indoor Skydiving UK
Hi Brian,
Thank you for taking the time to share your feedback. We’re sorry to hear that your experience didn’t meet expectations.
The High-Flight is an optional add-on for those who want to fly higher in the tunnel with a specially trained instructor. While many guests choose to include it in their experience, we understand that not everyone wants to—which is why it’s offered as an extra. It’s recommended during booking and pre-selected unless removed, giving guests the flexibility to decide in advance or on the day. The additional charge reflects the extra wind power and instructor control required to deliver this part of the flight safely.
Your comments about the media package are especially concerning, and we’re sorry to hear that what you received didn’t meet expectations. We’ll make sure your feedback is shared with the relevant team for review.
If you’d like to discuss anything further, feel free to contact us at support@iflyworld.co.uk or call us on 0330 191 3982. We’ll be happy to help.
Best regards,
The iFLY Team
Good, not great.
I'm glad I tried this, because I've always wanted to. The suits we were given were very clean, and even smelled good, overall hygiene was great too. The instructor was super friendly, and helpful. The experience itself was not worth what I paid. We got just a few minutes of flying time. I paid extra for the high flying experience too, was taken up twice - lasted just a few min. I don't think I'd do this again, but I'm glad I tried it.
31. mars 2025
Anmeldelse skrevet uten oppfordring
Svar fra iFLY Indoor Skydiving UK
Hi Omar,
Thank you for sharing your feedback—we really appreciate you giving indoor skydiving a try and taking the time to let us know how it went.
It’s great to hear you found the gear clean and well-maintained, and that our team made a positive impression. We’re proud of the environment we create and the service our instructors provide.
We understand that the experience can feel brief, especially on a first visit. Each flight is designed to replicate the freefall portion of a skydive—lasting around 50–60 seconds—which is actually slightly longer than a traditional skydive.
As for the High-Flight, it’s an optional add-on that we often recommend for guests looking to add an extra thrill to their flight. While many enjoy this part of the experience, we understand it’s not for everyone—which is why we offer it as a choice.
We’re grateful you gave it a go and hope it brought you a moment of excitement. If you have any further feedback or questions, we’re always happy to hear from you.
Best regards,
The iFLY Team
We've been going monthly for over a…
We've been going monthly for over a year now and my son has enrolled in the Flight Club. We have seen lots of happy faces with only 1 person who complained about the price given the time they received over this time. I must stress on behalf of iFly that this is not an amusement ride but an experience into skydiving as it is the nearest thing you will get to it. If you are only going the once or as a gift this is worth every penny as you'll get to experience the thrill of the wind against your body at the same speed as though you were actually skydiving. You can tick this off your bucket list in a safe environment. The cost of running those massive turbines is not cheap and that is on top of the business lease, bills and staff.
My son is now learning his level 2 training (on his back) with Flight Club and is receiving structured skydiving training as his ambition is to follow his dad and skydive when he's older. Flight Club offers 10 subsidised flights, a free 4 flight bring-a-friend voucher every 3 months, use of a full face helmet and Flight Club evenings, well worth it as it is the cost of a regular 10 flight for a return user. So, if you plan on going regularly after your 1st experience, definitely consider the Flight Club 😉
23. mars 2025
Anmeldelse skrevet uten oppfordring
Svar fra iFLY Indoor Skydiving UK
Hi Mark,
Thank you so much for taking the time to share your thoughtful and detailed review. We're absolutely delighted to hear how much your son is enjoying his time in Flight Club and that iFLY has become a regular part of your lives over the past year.
You're right—it’s not an amusement ride, but a unique way to experience the sensation of skydiving, and we're thrilled that you've connected with it in that way. The passion and consistency your family brings are exactly what makes our community so special, and it's amazing to hear your son is now training back-flying skills. What an exciting journey!
Thanks again for the kind words and continued support. We can't wait to welcome you back to the tunnel soon.
Best regards,
The iFLY Team
Disappointed
Be prepared for upselling and sales pitches from start to finish. We paid £100 for two tickets for young children as a birthday gift however, if you want more than a few seconds of floating, you need to pay an extra £20 PER FLIGHT for a high flyer add-on. This lands you with a bill at the end that almost doubles the cost of the ticket. This is sprung on you during the safety briefing, not at all very clearly, and all part of a carefully planned out method of upselling in front of children. The instructor unwittingly let slip that they work on some kind of incentive scheme. The whole thing left a bitter aftertaste on what should have been an enjoyable day.
9. mars 2025
Anmeldelse skrevet uten oppfordring
Svar fra iFLY Indoor Skydiving UK
Hi Robert,
Thank you for sharing your feedback. We’re sorry to hear that your experience didn’t fully meet your expectations.
The High-Flight is an optional add-on designed to enhance the experience for those who choose to include it. It’s recommended during booking and explained in the pre-flight briefing so that guests can make an informed decision. We appreciate your feedback on how this was communicated, and we’ll ensure it remains as clear as possible for all flyers.
Regarding your concerns about upselling, our priority is always to provide a memorable and exciting experience for all flyers. If there’s anything else we can assist with, please feel free to reach out at support@iflyworld.co.uk or call 0330 191 3982.
Best regards,
The iFLY Team.
I really cannot recommend this at all
I really cannot recommend this at all, the flights are approx. 1 minute long, The instructors never let go of you, so your never really flying , I get people need training, but this is just a money maker, this is proven, by the" Fly High " experience add on its £20 to fly high for a few seconds, I'd say its costing you £2.00 a second. Felt like cattle being herded the whole time, lots of sitting around.
9. mars 2025
Anmeldelse skrevet uten oppfordring
Svar fra iFLY Indoor Skydiving UK
Hi Derek,
We’re sorry to hear that your experience didn’t meet your expectations. Indoor skydiving is meant to be a fun and memorable adventure, but we understand that perspectives can differ.
Our instructors are there to guide and support flyers, making sure they feel safe and confident in the tunnel. The High-Flight is an optional add-on for those who want to fly higher with a specially trained instructor. While many guests choose to include it in their experience, we understand that not everyone wants to, which is why we offer it as an extra. It’s recommended during booking and pre-selected unless removed, giving guests the flexibility to decide in advance or on the day. The extra charge reflects the additional wind power and expertise needed to provide this experience safely.
We appreciate your feedback and will keep working to ensure guests have a clear understanding of all available options. If you’d like to discuss anything further, feel free to reach out at support@iflyworld.co.uk or call 0330 191 3982.
Best regards,
The iFLY Team
This is a hard review to write
This is a hard review to write. The kids loved the experience however as parents we paid for the 2 flight experience (1 minute each flight) when we arrived we were advised if they wanted to "high fly" up the tunnel which lasts 20 seconds then it's a £20 charge for the 20 seconds and at the end of the flights if there's time they can do a 3rd flight for another £20. As parents/non flyers you sit outside the tunnel to watch along with all the other spectators. Once your child is in the chamber the instructor asks you with hand gestures in front of everyone if they can fly up to the top (because you have to pay). So 2 children + 2 flights to the top each was an extra £80 ontop of the paid experience 😱 some younger children who didnt understand also had the 3rd flight and some parents were charged £120 😳at the end. Unfortunately because of this we would not return. The high fly in our opinion should be part of the experience as you get under a minute in the tunnel at any time.
1. mars 2025
Anmeldelse skrevet uten oppfordring
Svar fra iFLY Indoor Skydiving UK
Hi Adele,
Thank you for taking the time to share your feedback. We’re delighted to hear that the kids enjoyed their flights, but we’re sorry your experience didn’t fully meet your expectations.
The High-Flight is an optional add-on that allows flyers to experience flying higher in the tunnel, guided by a specially trained instructor. We offer this as a flexible option because every flyer’s preferences are different—some want to keep it simple, while others look to add an extra thrill to their experience. This is why it’s strongly recommended at the time of booking, with the choice to opt-in in advance or decide on the day. Our team ensures that all guests are informed about this option during the pre-flight briefing so they can make the best decision for their experience.
We truly appreciate your feedback and are always looking for ways to enhance our offerings. If you have any further questions or need assistance, please don’t hesitate to reach out at support@iflyworld.co.uk or call 0330 191 3982.
Best regards,
The iFLY Team.
No Answers - DONT BOOK
Due to my situation I wasn’t able to attend the time YOU changed, at the time of booking I booked 9:30pm I was expected to arrive at 9:30 only to be given I should arrive 45 mins before, I didn’t see this up until the rude woman said it’s in the terms and conditions, i then got told by her to contact srussle and Dawson, these two people just ignore messages, haven’t received a single message over a week of ne writing emails, customer service number forwarded me to the manager who “was not there at the time and will call me back in 2 days” that didn’t happen, the whole service of this company is TERRIBLE DONT BOOK EVER AT THIS PLACE
18. februar 2025
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Svar fra iFLY Indoor Skydiving UK
Hi Jack,
Thank you for sharing your feedback. At iFLY, we strive to provide a smooth and enjoyable experience, and we regret that this didn’t meet your expectations.
To ensure all flyers are fully prepared, we ask guests to arrive 45 minutes before their scheduled flight time. We appreciate your feedback on this process and will take it into account as we continue improving our service.
Please send us your booking number and let us know which location this occurred at by emailing support@iflyworld.co.uk or calling 0330 191 3971. We’d be happy to review your case and see how we can assist.
Best regards,
The iFLY Team.
Terrible
Terrible.
My wife arrived with our two young children for a skydiving session at IFly Basingstoke.
She explained that, yes, she was 20 minutes late but there had been an accident on the motorway but the man behind the front desk just didn't care.
What made us really angrynis that the man behind the front desk laughed at her when she explained why she was late. This is really unprofessional behaviour.
Eventually she was given a session thanks to the helpfulness of another member of staff (thank you to the polish lady for helping us) but nobody else there gave a damn.
Avoid this company at all costs.
24. februar 2025
Anmeldelse skrevet uten oppfordring
Svar fra iFLY Indoor Skydiving UK
Hi Michael,
Thank you for sharing your feedback. We’re sorry to hear about your wife’s experience at iFLY Basingstoke. This is not the level of service we strive to provide, and we completely understand how frustrating this must have been for your family.
We’re glad to hear that a member of our team was able to assist in getting your session sorted, we will be reviewing this internally.
Please don’t hesitate to reach out to us at support@iflyworld.co.uk or call 0330 191 3982. We truly appreciate your feedback and hope to provide a better experience in the future.
Best regards,
The iFLY Team.
Good experience but beware the up-selling tactics
The I-Fly experience was very enjoyable and made all the more so by our instructor Josh Toyer, who was excellent and really took care to make it special - this alone warrants the five star review.
I-Fly as a concept is good but the additional charges do mount up. These are announced very fast, once you have your helmet on and earplugs in and you are excited to get going. It is very easy to get taken along in the excitement so you need to have reasonably deep pockets if you are going to have the full repeat flight and the high-flying experience add-ons. I think this kind of pressure selling is bordering on unethical but it did not spoil the enjoyment for us personally.
Clean and well organised venue at the MK centre and safety was a clear priority. Staff were friendly and helpful.
10. februar 2025
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Svar fra iFLY Indoor Skydiving UK
Hi,
Thank you for sharing your experience! We’re thrilled to hear that you had a great time and that Josh made your visit extra special—we’ll be sure to pass along your kind words.
We appreciate your feedback regarding the additional options available during the experience. The High-Flight and repeat flight add-ons are designed to enhance the session for those who want to take their flying to the next level, but we understand that preferences vary. Our team aims to present these options clearly so guests can make an informed choice.
It’s great to hear that you found the venue well-organised and that safety was a priority. We truly value your input and hope to welcome you back for another flight in the future!
Best regards,
The iFLY Team.
Don't care once they have your money
Dreadful customer service. They care more for money that safety. Supposed to by flying tomorrow at O2 but one of our party hurt themselves so cannot flu. HAVE CONTACTED CUSTOMER SERVICE SEVEN TIMES IN LAST WEEK AND BEEN IGNORED
Funny how when I had questions prior to booking I got almost instant replies...but once theh have my money no replies.
6. februar 2025
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Svar fra iFLY Indoor Skydiving UK
Hi John,
Thank you for reaching out and sharing your concerns. We’re sorry to hear about the difficulties you’ve faced and understand your frustration.
Our policy allows for bookings to be transferred to another individual if a flyer is unable to attend. You can find more details about this in our policy here: https://www.iflyworld.co.uk/help-faqs/faqs/booking-online/can-i-cancel-my-booking/
If you need further assistance with your booking, please contact us at 0330 191 3982, and our team will be happy to help.
Kind regards,
The iFLY Team
AVOID! terrible company
Terrible company, I bought this as a surprise for my wife who subsequently had a panic attack on site and had to seek medical attention, despite this ifly only offered rescheduling and no refund at all, not even a partial refund. disgusting customer service - AVOID!
1. februar 2025
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Review of iFLY: Extremely Disappointing – Pursuing Further Action
Review of iFLY: Extremely Disappointing – Pursuing Further Action
My experience with iFLY has been nothing short of appalling. I purchased a voucher over a year ago, spending more than £100 for an experience intended for my disabled child. From the very beginning, the code did not work, and despite repeated efforts to contact iFLY via email and phone, I was met with unacceptable delays and a complete lack of resolution.
When they finally responded—months later—they claimed the voucher had expired in October, despite my attempts to resolve the issue long before that. As a "gesture of goodwill," they offered to reissue the voucher but only if I paid an additional £50. This is absolutely outrageous given that the problem was entirely their fault, and it feels like nothing more than a money-grabbing tactic.
This experience was incredibly upsetting, particularly for my autistic child, who was so excited about the sessions. Instead of delivering on their promises or resolving their mistake, iFLY has only caused frustration, stress, and heartbreak. Their complete disregard for their customers—especially families with disabled children—is shocking and unacceptable.
After reading that 66% of reviews for iFLY are negative, it’s clear this is not an isolated incident. They claim to assist customers on platforms like Trustpilot, but my experience shows otherwise. This company seems to rely on excuses and delay tactics rather than providing the service people have paid for.
As a result, I will be contacting the Citizens Advice Helpline to seek guidance on getting my money back and will also be reporting iFLY to Trading Standards for what I believe to be fraudulent practices. I encourage others who feel scammed or misled to do the same. Companies like this should not be allowed to continue operating in such an unethical manner.
I strongly advise anyone considering iFLY to think twice. The lack of professionalism, accountability, and basic customer service is astonishing, and the stress they have caused is unacceptable. This is not just disappointing—it is unacceptable. Action needs to be taken to prevent others from enduring similar experiences.
— A determined and deeply dissatisfied customer.
28. januar 2025
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