IDNet Anmeldelser 807

Hearing a human voice at the end of the phone when making initial enquiries for continuing with IDNet broadband prior to and following a house move. Excellent impartial advice and support.

They're OK ~ but they, like all sub-millennial outfits, need to think much more carefully about what and how they communicate with actual people. Also : I'll admit I've not done market research (since being 'recommended' by my old supplier to switch to them, on his retirment) but the prices have only gone one way. The switch-off of 'traditional' telephone lines is of particular CONCERN to me as a pensioner. We already know the 'ead long rush to all things digital is surveillance / exclusion crap.

Prompt response to queries and being able to actually talk to a person if needed

Another year glitch free

The team were so helpful in the switchover.

All of the issues were down to me, but they provided patient and careful support to ensure I got up and running.

I've been a customer since 2017, and in those 8 years, I think I've only needed to contact IDNet twice regarding connection issues...TWICE. The service has been, and still is as guaranteed as turning on a tap in your home and water appears. I'm now on FTTP and experiencing speeds I never knew were possible where I live, but this comes with my reasoning for 1 point off this time.

Over the course of a few weeks I notice that I 'lose' speed, up to 50% (ironically it's still 5 times faster than I had before FTTP) but it's not what I'm paying for. I will caveat this by also adding my router could be at fault as when I reboot it, the connection speed normally recovers. Slightly inconvenient, so 4/5

Only ever had to ring the helpline once - my fault but they were superb.
Service never goes down.
Good speeds, fair prices.

Been with Idnet for many years and they have always been reliable and quick to respond to queries

Good communication and works well for us.

Reassuring to have people who understand the technical product they are selling

Immediate phone access with well spoken easy to understand instructions

No drop outs or speed slow downs experienced, - just a solid and dependable service.

No issues setting up service. Did have to make a call to their support, but they were able to look up my router and advise me on getting connected. It's been months, and the connection has been solid.

I’ve been with IDNET for over 20 years, and they continue to be one of the most reliable companies I’ve ever used. In all that time, outages have been extremely rare, speeds have consistently been excellent, and their customer support is outstanding — always helpful, knowledgeable, and quick to respond.

It’s reassuring to have an internet provider that’s dependable year after year. I highly recommend IDNET to anyone looking for a stable, trustworthy service with first-class support.

The best feature of iDNET is its team of helpers who will respond to telephone queries within one minute normally. Just as important, the broadband service is competitive in speed also consistent and dependable. These are the main reasons I have stayed with it for 15 years.
I believe it has taken on VoIP services relatively recently and that included me. After some teething troubles my VoIP service works well. Though even now my old analogue phone with a bell does not ring . I have had to add a ringer to the circuit. This seems a common problem across all providers.

I have always been very pleased with IDNet when every I need to contact them

Consistently good customer service . Very helpful team . And very good Wi-Fi too !

Great customer services have no complaints move was smooth as was installation