Fantastic customer service. Knowledgeable people on the end of the phone line that can assist with setup. Speedy, low latency connection. None of the deep phone menu options or call centre ‘pinball’... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Really fantastic company Uk call centre with excellent staff, great speeds, completely reliable. If you have an issue you can quickly and easily get through to someone who speaks your language an... Vis mer
I have been with iDNET for almost 15 years and would not consider any other internet provider. I switched to fast fibre last year and the process went smoothly. I find staff very helpful (especiall... Vis mer
IDNet have supplied our broadband and phone service for the past sixteen years. On the few occasions we have required technical support issues have been dealt with professionally and promptly, Yes, t... Vis mer
Informasjon om virksomheten
Om IDNet
Skrevet av virksomheten
Better fibre for home professionals and businesses
IDNet is a high-performance internet service provider. We regularly beat the larger suppliers for speed, network resilience and customer service.
Plus, we were the first UK telecoms provider to become a certified B Corp, which means that we have been formally recognised for trading responsibly.
All IDNet customers benefit from UK based 24/7 support.
Why IDNet?
- Speed – The lowest latency network in the UK
- Consistency – maximum throughput even at peak times
- Security – Ultra secure and reliable network
- Support – UK based experts available 24/7
- Sustainability – The UKs first B Corp ISP
Services For Home
- Home Fibre Broadband
Ultra fast ‘family friendly’ packages, quality connection with low latency, ideal for larger households and gamers - Remote Working Broadband
IDNet's professional full fibre connections enable you to make crystal clear video calls, instantly download files, seamlessly run office VPN connections and smoothly stream 4K media content. - Gaming Broadband
If you’re serious about gaming and looking for a competitive edge, check out our latest Asus gaming packages. - Telephony
VoIP telephony & number redirection services so you can keep your landline number whilst moving onto full fibre broadband.
Services For Business
- Gigabit Business Broadband
Our business focussed broadband packages come with critical care for rapid resolutions of faults. - Ethernet Leased Lines
IDNet’s leased lines are ideal for organisations that need the assurance of high-speed internet access at all times. Uncontended bandwidth means the maximum line speed is always available. - Hosted Telephony
IDNet’s hosted digital voice telephony solution provides a fully managed telephone service to your business, removing the need for you to purchase, install, maintain and upgrade expensive equipment.
Nationwide Connectivity
IDNet customers can access an ever-expanding footprint of high-speed full fibre broadband packages.
In addition to the entire Openreach network, we are on-net with alternative full fibre infrastructure providers such as CityFibre, Netomina, MS3 and FibreHeroes, with several more to follow this year. This means we can connect up previously underserved communities in forgotten regions, towns and rural areas.
Kontaktopplysninger
30a Bridge Street, SG5 2DF, Hitchin, Storbritannia
- 0800 331 7000
- support@idnet.com
- idnet.com
What's available for you
4,7
Enestående
807 anmeldelser
Har svart på 91 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av én uke
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
No fuss over moving from BT
No fuss over moving from BT. Helped by a very competent son helping but nevertheless the change
over was very smooth
30. april 2026
This local company is easily to deal…
This local company is easily to deal with and the service they provide is second to none. Highly recommended.
13. mai 2026
Anmeldelse skrevet uten oppfordring
New IDNet FTTP Customer
Have been with IDNet on their FTTP service for a few months now. Install went smoothly, never had any issues or a reason to contact customer services.
6. mai 2026
Anmeldelse skrevet uten oppfordring
Great service when needed
2. mai 2026
What's not to like ?
Spoken to IDNet maybe 3 times in 10 years. VERY reliable. When I had to call, minimal queuing and a technician who knew the job. What's not to like ?
17. april 2026
IDNet have supplied our broadband and…
IDNet have supplied our broadband and phone service for the past sixteen years. On the few occasions we have required technical support issues have been dealt with professionally and promptly,
Yes, they are slightly more expensive than some competitors but the stability and service are worth a small premium.
3. mai 2026
Anmeldelse skrevet uten oppfordring
Been using for over a year now
Been using for over a year now - excellent installation and seamless service.
When compared with my previous suppliers its worlds apart.
I regularly get calls asking me to change - its always NO
30. april 2026
Anmeldelse skrevet uten oppfordring
I have been with iDNET for almost 15…
I have been with iDNET for almost 15 years and would not consider any other internet provider. I switched to fast fibre last year and the process went smoothly.
I find staff very helpful (especially Chloe) and their technical support is first class.
29. april 2026
Anmeldelse skrevet uten oppfordring
Customer service is second to none
Customer service is second to none. Always helpful and delivered more than they promised. Wish we were staying with them but at this time they don’t deliver fibre to our post code. As soon as they do we will switch back to them. Top rated- thank you
29. april 2026
Anmeldelse skrevet uten oppfordring
Good
Good, reliable service. When I had a problem with a wet joint, they responded quicky and professionally.
21. april 2026
We have used IDNet for a number of…
We have used IDNet for a number of years, and their service is outstanding, by far the best ISP we have ever had the experience of.
24. april 2026
Fantastic customer service
Fantastic customer service. Knowledgeable people on the end of the phone line that can assist with setup. Speedy, low latency connection.
None of the deep phone menu options or call centre ‘pinball’ that you get with other providers. Such a relief.
21. april 2026
I have been with IDNet for more than 5…
I have been with IDNet for more than 5 years with FTTC (part copper line) including a BT landline number. Good support and customer service. Then I moved to a new address so I upgraded to FTTP (full fibre with CityFibre), including VOIP phone (retaining the same number). I supply my own Fritz!Box router 7690 (UK version). Setting up the router was very easy but took me a while to figure out I needed to click one of the options (the last option about connecting to external modem - the first two options didn't work, while the 3rd option is about connecting to another modem (it is actually the CityFibre hub but the German called them modem. Might just be my understanding). Then all got connected. Ordered a VOIP phone Yealink W73P from IDNet and just plugged it into the router and called the technical support to get it connected. Shut down and wait for 10 mins before rebooting, and it just worked!
Overall, I am very happy as everything just works. FTTP speed is brilliant. At around 490 mbps for download and upload. The package I ordered was Home Fibre 550 (with CityFirbre).
All good. Highly recommended! Good support etc.
14. april 2026
Cityfibre fitted everything on…
Cityfibre fitted everything on Wednesday afternoon and said it would take about an hour for it to be up and running. Still wasn't working Thursday so rang to report. Chloe was great and said it would be fixed at their end.Still not working Friday so i rang again, Chloe was going to chase it up. Now Saturday and still not working!
15. april 2026
Really fantastic company
Really fantastic company
Uk call centre with excellent staff, great speeds, completely reliable. If you have an issue you can quickly and easily get through to someone who speaks your language and is able to help.
After the horrors of Virgin Media, dealing with IDNet is a revelation!
15. april 2026
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Virksomhetene kan automatisk be kundene om anmeldelser, og disse blir bekreftet som faktiske opplevelser.
Lær mer om andre slags anmeldelser.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.