Fantastic customer service. Knowledgeable people on the end of the phone line that can assist with setup. Speedy, low latency connection. None of the deep phone menu options or call centre ‘pinball’... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Really fantastic company Uk call centre with excellent staff, great speeds, completely reliable. If you have an issue you can quickly and easily get through to someone who speaks your language an... Vis mer
I have been with iDNET for almost 15 years and would not consider any other internet provider. I switched to fast fibre last year and the process went smoothly. I find staff very helpful (especiall... Vis mer
IDNet have supplied our broadband and phone service for the past sixteen years. On the few occasions we have required technical support issues have been dealt with professionally and promptly, Yes, t... Vis mer
Informasjon om virksomheten
Om IDNet
Skrevet av virksomheten
Better fibre for home professionals and businesses
IDNet is a high-performance internet service provider. We regularly beat the larger suppliers for speed, network resilience and customer service.
Plus, we were the first UK telecoms provider to become a certified B Corp, which means that we have been formally recognised for trading responsibly.
All IDNet customers benefit from UK based 24/7 support.
Why IDNet?
- Speed – The lowest latency network in the UK
- Consistency – maximum throughput even at peak times
- Security – Ultra secure and reliable network
- Support – UK based experts available 24/7
- Sustainability – The UKs first B Corp ISP
Services For Home
- Home Fibre Broadband
Ultra fast ‘family friendly’ packages, quality connection with low latency, ideal for larger households and gamers - Remote Working Broadband
IDNet's professional full fibre connections enable you to make crystal clear video calls, instantly download files, seamlessly run office VPN connections and smoothly stream 4K media content. - Gaming Broadband
If you’re serious about gaming and looking for a competitive edge, check out our latest Asus gaming packages. - Telephony
VoIP telephony & number redirection services so you can keep your landline number whilst moving onto full fibre broadband.
Services For Business
- Gigabit Business Broadband
Our business focussed broadband packages come with critical care for rapid resolutions of faults. - Ethernet Leased Lines
IDNet’s leased lines are ideal for organisations that need the assurance of high-speed internet access at all times. Uncontended bandwidth means the maximum line speed is always available. - Hosted Telephony
IDNet’s hosted digital voice telephony solution provides a fully managed telephone service to your business, removing the need for you to purchase, install, maintain and upgrade expensive equipment.
Nationwide Connectivity
IDNet customers can access an ever-expanding footprint of high-speed full fibre broadband packages.
In addition to the entire Openreach network, we are on-net with alternative full fibre infrastructure providers such as CityFibre, Netomina, MS3 and FibreHeroes, with several more to follow this year. This means we can connect up previously underserved communities in forgotten regions, towns and rural areas.
Kontaktopplysninger
30a Bridge Street, SG5 2DF, Hitchin, Storbritannia
- 0800 331 7000
- support@idnet.com
- idnet.com
What's available for you
4,7
Enestående
807 anmeldelser
Har svart på 91 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av én uke
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Absolutely faultless service
Absolutely faultless service. On the rare occasion there's been an issue -- either my fault or Openreach's, not IDnet's I hasten to add -- they have been quick to help and eager to resolve.
9. mars 2026
Good value service without drama
IDnet have provided my phone service on a BT line for many years with reliable billing and easy admin. Price is good and the inclusive minutes to international destinations has been great in the past (pre WhatsApp)
6. mars 2026
Great company and service
Great company and service. Been with them for 3 years and no price increase. On the two occasions I had a problem they were on the case even before I called. Staff very knowledgeable and helpful. Wish more companies were like this.
2. mars 2026
Quick install & excellent communication
I needed to change the install date & emailed IDNet, the replied very quickly & I was able to change the date. The router arrived a few days before which was perfect.
On the day of install they actually arrived early which wasn’t a problem & the install was completed in about 40 minutes.
27. februar 2026
Will be an ID NET customer for life
Will be an ID NET customer for life, 5 stars 24/7 tech support, and symmetric speeds couldn't ask for more..
26. februar 2026
Good people to deal with
Good people to deal with. Very helpful nothing is too much trouble. Top team for me.
25. februar 2026
You get what you pay for!
IDNet is not the lowest cost ISP but, having been with several other ISP's in the past, they are by far the best. Customer service is first rate, service is reliable and speed is consistent.
21. februar 2026
Unfortunately although the installation…
Unfortunately although the installation went well my connection is not working and although spending a great deal of time yesterday this has still not been resolved.
Communication regarding updates on resolution needs to be better.
15. februar 2026
Svar fra IDNet
Dear Michael,
Thank you for taking the time to share your feedback. I am very sorry to hear that you felt our communication was not up to the standard you expected during your recent interaction with us.
After reviewing your case, I see that while our Team advised they would investigate and follow up, they did not clearly set expectations around when you would hear from us. I understand how this may have left you feeling overlooked and we sincerely apologise for that.
I have highlighted the importance of clearer, more proactive communication with our Team to prevent this happening again and am pleased to see that your case was picked up by a member of our Day Team, who is in close contact with you to ensure it is resolved as quickly as possible.
We do appreciate your feedback and hope we can restore your confidence in our service.
Sincerely,
IDNet
My router I purchased did not arrive…
My router I purchased did not arrive until after the installation of my broad band so had to set that up myself.
12. februar 2026
Simply the Best
What makes this a great company as a broadband supplier is:- it works! I have never had to call customer services, everything works.
The ve used idnet for many years, not the cheapest but definitely the best. I have on occasion changed providers because of cost but find other providers absolutely too sketchy to be bothered with. I’ve always retuned to IDnet because it’s reliable and fast.
11. februar 2026
5 Stars because the service just works…
5 Stars because the service just works as it should, no dropouts, no problems, 5 stars for customer service too on the odd occasion I've had cause to contact them
9. februar 2026
Perfect Internet, nil complaints
Switch went perfectly, rapid replies, internet bang on, maybe the best I've had, couldn't ask for anything more, hope to continue with IDNet forever...
23. januar 2026
A service that doesn't have drop-outs
A service that doesn't have drop-outs. Although on ADSL2+ I have had a good connection and better speed then I ever got with BT
5. februar 2026
Idnet are a breath of fresh air…
Idnet are a breath of fresh air especially regarding customer service.
you do not sit on phone for hours-more like seconds or minutes.
8. januar 2026
Switched from another provider using…
Switched from another provider using one touch switch - the process was very smooth and happened overnight whilst I slept, just needing the new details entering on the router when I woke up. So far the speeds have been good and Ive had no issuezls
5. januar 2026
Amazing company we are so glad we found…
Amazing company we are so glad we found you had a few issues at the Start of our services minor set up issues but was resolved super fast and efficiently not a single issue Since Then and were Happy
31. januar 2026
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