Idealboilers 

Ideal 300l tank. Failed under warranty, ideal failed to pay engineer cost for replacemnt, even though it was authorised. New tank installed, within 6 months heating element failed, engineer arrived, assessed and informed will return in few days. 3 months later and still no engineer.! Far from Ideal ! More like useless.

I called over 2 weeks ago to report a fault on my boiler. The plumber I had previously had said I had a faulty heat exchanger & it would be cheaper for Ideal to fix it. The job card raised by Ideal stated that I needed a heat exchanger. Why did your engineer turn up & diagnose the fault A FAULTY HEAT EXCHANGER but say he didn’t have one on the van? Why won’t you return my phone calls & when are you coming back? Will you return my £345 if you are not going to do the work promised?
I had to give a minimum of 1 star!!

Excellent news 24th December Engineer booked to come. Ideal confirmed Stock checked & he has one on the van.
09:18 Engineer has left it’s definitely the Heat Exchanger he hasn’t got one!!!

Our brand new boiler has broken down and Ideal is only sending someone out in 4 days time to take a look! It is -3c outside and I have explained that we are a single parent household with a young child and I have chronic illness and really am struggling with the cold. I have absolutely no means to get alternate help and have no family to turn to.

Left Disabled 80 year old man in cold! My fathers 1 year old boiler would not ignite for central heating after 1st years service. I contacted the installer everwarm to whom had just allegedly serviced the boiler. They waved their hands of any responsibility and advised that it is now ideal boilers responsibility. I called ideal boilers and advised of the boiler code L2. The foreign adviser advised that she will send transco. I contacted the boiler suppliers William Wilson who were very helpful and sent a heating engineer. The heating engineer advised of the heat exchanger being faulty as badly clogged and that the condenser was blocked and leaking water into the electrics! After geting my elderly father warm again with no thanks to ideal (rawdeal) or everwarm (eversquirm) we now have a nice bill for a year old faulty boiler. Ideal advise that it is in their small writing that they are not responsible for the costs as we acquired an engineer??! We clearly called them for an engineer and they sent Transco. Very adequate and convenient on their part! Does anybody take responsibility for their junk or do they just try pass the buck to an emergency service! After they set their trip wire for liability refusal they now refuse to pay the costs of the repair engineer and offer to send my disabled father the parts that were used for the repair! Is he supposed to frame these on his mantlepiece? Absolute joke of a company! Complete Charlatans in their underhanded warranty response! I would not recommend these chocolate boilers to anyone as to leaving vulnerable customers in the cold.

Terrible service left me with no heating or hot water for 2 days now + weekend also now avoid go elsewhere awful service will never use again

Absolute rubbish! Avoid at all costs! We've had our Ideal boiler for around 4 years and needed various repairs. Yesterday we had no hot water. Called up Ideal this morning to be told that they can only send someone out on 2nd December!! So, a house with 3 kids and we need to wait for 3 weeks before we can get our hot water back. Customer service not fit for purpose. How the hell is a family of 5 supposed to do without hot water for 3 weeks? In the middle of winter? Avoid, avoid, avoid this company - absolute cowboys and a complete joke!!

Got new Ideal boiler for 2.5 years and it's 3rd time when need to change fan . Got 10 year warranty.
Contacted with Ideal so they can come only after 3 days , unbelievable! I've got a little one at home , and they left us without heating and hot water!

I'm a sole trader who fits, maintains and repairs boilers I have spent an hour and a half trying to sort a warranty for my customer, spoke to 4 different ideal customer support people who do nothing. I am max accredited so when fitting an ideal vogue my customer should have a 12 year warranty. They gave me 10 years. Someone called charlie left me a message to say it needs a filter fitting, it's got one it's a vogue max it comes with the boiler. This boiler had a faulty circuit board fuse so I had to register it over the phone to arrange for an engineer visit 2 days later. I went and got a fuse,changed it, commissioned the boiler didn't want my customer waiting. But now I can't seem to get any help from customer services despite being cut off twice and told to ring three different numbers. Dealing with ideal when anything goes wrong is a nightmare. I wish they'd get there act together, appalling customer service. Baxi on the other hand are so helpful.

Stay clear. Unreliable boiler. 2 year old warranty expired and now a new fan required.
During warranty a new gas valve and PCB fitted. Shows how reliable this manufacturer is. Cheap and nasty. Now I know why the warranty was 2 years because it's crap, it's a money pit to repair.
So be warned stay clear.

Two and a half years after new install of Ideal Logic H24 boiler it went dead. Only two year warranty provided so Ideal refused to provide the expensive PCB (primary Circuit Board) replacement. The 10 year warranty is only for some models, check the small print and go with another manufacturer. DO NOT BUY THIS BOILER!

I contacted Ideal Boilers to inquire about a potential boiler service. However, I did not confirm a specific date or time for the service and ultimately decided against it. To my surprise, the company proceeded to charge my card £125. Despite multiple attempts to resolve this issue over the past few weeks, I have yet to receive a refund. It's incredibly frustrating to be charged for a service that was neither scheduled nor provided. I strongly advise exercising caution when dealing with Ideal Boilers, as their billing practices seem questionable.

After reading the other reviews here was concerned about what I would experience. Boiler was fitted three years ago and recently started to have an issue with hot water demand and decided to claim on 12 year warranty. Called on a Sunday morning, answered within a minute or so and an appointment booked for the Thursday. The plumber called Thursday morning and arrived when stated. Boiler fixed in half an hour. Cannot fault the service. Not sure why all the other negative reviews?

3 "No Shows" For Boiler Service,. The First Booking was Tuesday 10/09/2024. Cancelled - Booked Holidays The Second Booking was Wednesday 25/09/2024 Cancelled - Sickness. The Third Booking was Friday 04/10/2024 - A No Show. This is a real disapointment as the Boiler was An Ideal Boiler and the Previous Services carried out By a very Skilled & Competent Boiler Fitter called James with No Complaints,. This Year was a Complete "Disaster" Customer Care were to Blame Totally,. It has "Shattered" our Confidence in Ideal Boilers,. They Need to Do Much Better, and try and regain the confidence of Customers,. I was "Shocked" to read So Many Negative Reviews on Trustpilot,.

I reported a fault with my combi boiler got a appointment for 10 days later engineer came on the day at a reasonable time he let me know 30 minutes before arrival he came tested exchanged the faulty parts gave me some advice tested the boiler. He was clean very polite and above all very knowledgeable
His name was Mark.
Thanks

Truly appalling! We’ve just been fobbed off for the second time , having booked a slot for a service over a month ago. The first time the engineer was sick apparently and today ( second attempt ) there’s a gas leak somewhere which he can’t leave . Do they only have the one person who goes out and does all the services and repairs ?! We’ve now got to wait another week before we can get a third attempt . Next time we are going to get our boiler serviced by someone else , we will never use Ideal Boiler Services again !!

Terrible customer service boiler not working after less than a year and ideal tried to blame other issues , customer service very unhelpful when I called , would not recommend an ideal boiler

Appalling customer service stay well clear boilers seem ok but Aftersales don’t know what they are doing. Booked a service engineer rang to say he would be there between 2-4 didn’t arrive when rang said he would not get (Friday obviously wanted an early finish) rebooked for the Thursday turned up Wednesday when no was in when called said no definitely booked Thursday rang Thursday as no call from the engineer only to be told no we came yesterday when there was no one in there is no booking for today after it had been confirmed the day before

An excellent boiler.

Very cheap to run and British design and Built

Also Ten years parts and labour warranty ( if serviced annually)

Very easy to register warranty.

The plumber fitting it had nothing but praise for the boiler.

All in all 100 percent

My 90 year old mother has had an Ideal boiler (or Ordeal boiler as we now call it) fitted as part of the government scheme. It was fitted on 3rd July and has broken down four times in the last month. She is currently having to wait a week with no hot water or heating for a ‘lead engineer’ to come out. I am repeatedly promised that this has been escalated and I will get a phone call but nothing happens. Would definitely NOT recommend.

Contacted Ideal Boilers for a problem with my Logic +30 Combi Boiler keeps losing water pressure and I was frequently needing to top up, I agreed to the £345 call out and fix fee with a return if no fault found or fixed.
You've guessed it they turned up did a couple of boiler checks and concluded the boiler was fine, no fault found even though the same fault is present so basically £345 for no fix and no advice given as to what I should do. I don't expect a full refund but as a gesture fir solving nothing I thought they would have offered something.
Very disappointed