PARCELPOINT Anmeldelser 

My code was denied and I couldn’t pick up my parcel

I had 30 minutes lunch break to collect a parcel, I arrived at 13:00 hours at their office at 20 Podger Lane North Fremantle, which was locked and was greeted by a notice on the door advising that the desk was closed for lunch til 13:30. I rang their after-hours number, the lady who answered said she'd get the desk clerk to open up for me but nobody came to open the office so I was forced to wait til 13:30, making my customers back at my workplace wait; what lousy service. I have no doubt that their notoriously discourteous reputation is well earned

Absolutely terrible - have been waiting for my parcel to be picked up for 35 days now.

Have raised it with support 8/9 times now and each time they advise me "they will book it for pick up".

Do not ever use..

Was not clear in the pick up instructions the place my parcel had been delivered stopped processing parcels at 5.30 even though they didn't close til 6. I got told off when I entered for coming outside of their parcel times, when I had raced all the way from work to make it in time for a parcel that could have been left at my letterbox.

Apparently my parcel has been delivered to Macka's newsagency, Barker Street, Griffith, ACT. However, I've made two trips to this newsagency (Monday 8 May and today, Tuesday 9 May) and the parcel is not there.
What do I do now?

Received message that parcel was awaiting pick-up but the parcel is not there. No response from Hubbed in regards to where it is

I dropped off a parcel 10 days ago and it is still yet to be picked up from the drop off location. I tried emailing them four days ago and no response. Hopeless at best is my opinion of Hubbed freight service.

Didn’t even bother delivering - just went straight to the collection point

Not happy. Went to nearest droppoff point at Noarlunga?SA only to be told their computer cd not scan my parcel! So another trip to another centre! Wd have been cheaper Aust Post.

No notification was received that the package had arrived at the facility, nor a code given. Was only notified after man at the facility resent the code.

Literally the worst courier. Did not try for redelivery as confirmed. Then confirmed redirection and wasn’t attempted. I’m now away for two weeks and can’t pick up from the parcel point and it will be returned to sender. I leave australia in a month. 0 stars if possible, worst experience ever.

Amazing and helpful way where making life easier to collect your parcels from the nearest safe place. I am facing difficulties to receive my online shopping items because my house is unit and the intercom is not working so I missed all the deliveries many times! Thank you Hubbed I really appreciate it this great service.

TERRIBLE SERVICE!!!

I was forced to send an eBay return using this company. It has been sitting at the Newsagency for over 2 weeks and no one knows what is going on.
I hope eBay decide to drop this company in the near future!

I would give 0 stars if I could

not much instructions?
timings to collect?

I returned a Zara package on 15th September and was given no proof of the return. It is now day 12 and I still haven’t heard from Zara confirming receipt of the return. It was a lot of money that I’m now very concerned about losing! No customer service number to call and online help is useless without a tracking number, which I wasn’t given! I’ve been back to BP garage and they said, ‘well there’s no parcel here and we can’t find your name on our system’. Literally the most terrible system!! I really hope someone gets in touch to help me with this…

Working from home and deliberately kept the front door open so that the delivery team knows I am at home. No knock on the screen door and I get message that delivery was attempted but unsuccessful.
Now the only remaining thing is to sit out in the front waiting for them. Seriously disappointed!!!!

Australia post delivered a parcel of mine to Pack and Send Richmond. When I went to collect it I was told they didn’t have it and had never had it despite aus post providing me with photographic evidence that it was delivered. They have no idea where the parcel is as it’s never been scanned into their system. I was basically told bad luck, we can’t help you!! They couldn’t have been less helpful. I’m extremely disappointed with the treatment I received.

I waited at home for delivery all morning and received an email to collect my parcel at cannonhill. No knock at my door, no card left at my door. After calling them, chatting with them its not their problem call good guys.
I paid for delivery and they wont re deliver. I dont drive because of my health. Fustrated is an understatement. Thanks for nothing

Where is the locker? I clicked on the text message link and the address has brought me to pack and send shop which is only open 8:30am to 5:00pm.