PARCELPOINT Anmeldelser 

Very easy system for pickup of parcels. Found it very intuitive.

My parcel has been stuck in there for 4 days now due to a fault with machine and they have no techs available to repair and can't give a time frame on repairs so I can access, this service is terrible

Possibly not Hubbed's fault but the gifts I have purchased for my partners birthday have been unable to be accessed by the pin I received. Toll and 7eleven Australia have been no help just keep telling me it will be solved by the end of the day. Currently 3 days 1 left before her birthday

Is there a local contact for hubbed I can call?

Pin generation was really easy and straighforward

Needlessly convoluted way to do something simple, no information is provided on the "sorry we missed you" card about where to pick up your parcel, you have to wait until they send you a text message later on despite tolls' website not saying that and saying the card should have the directions.

Then when you turn up to the parcel locker you need a pin, but were never given one, so you have to use a little qr code and input your tracking number to get the pin, but that doesn't work either, so you have to call up to get the pin while you stand awkwardly in a 7/11.

Why not just put the pin in the "the parcel is ready to be collected" message? And why not simply tell us where it's going to be and roughly when on the card?

The idea is great, the execution is rubbish

Very poor. I have an authorisation to collect a parcel for my son. No-one needed to see it despite what you said. Then I logged in at the parcel collection machine (in our 7/11 store). I followed the prompts and had to 'pretend' I was my son. Then it wouldn't connect with the server so I had to ring your support desk. Then I had to login and get a PIN again. Finally, after about 10 minutes, it yielded my parcel. Simple thing to do, but you've made it very complex. You need to do much better than this.

If I could rate zero stars I would. Item was taken to a 7/11 collection point but was never sent a pin. Registered to get a pin - incorrect or expired. Contact the service number only to be directed back to Toll. Till advised they have sent 10+ emails to Hubbard support to have this sorted with no success

I still don’t have my parcel since 23/11/21! This is ridiculous and a complete lack of support. All I get is everyone referring me to someone else and no one can help

All I want is my parcel!

Trying to contact this company and cannot get through to anyone. Can someone contact me !!!! DHL tracking says it’s been left at 7 Eleven then when I rang it said the HUBBED website is down so they can’t see if it has been dropped off or not as it still said it was with the courier. I’ve had no text or communication regarding the pin. I just want to know where my parcel is !!!! And if so the PIN number !!! Especially something being sent from my family back home in the UK as it’s so sentimental. It’s absolutely ridiculous!!!!! Asked for it to be dropped outside my house by DHL and couldn’t be because it needed a signature and instead gave it to this company to put in a locker ?? Doesn’t even make sense

Terrible experience. When I opened the box there was someone’s package inside and not mine.
I’ve been waiting for this package for 1 week (calling everyday to understand what it has been happening with my package) and finally when I receive the msg with my PIN, I open it and what is there is not mine. Where is my package?

Pin didn’t work. Have to come back. Useless

I drove to pick up my package which I missed yesterday, was told the pin was invalid due to a mistake with the courier and that I’d have to wait for the depot to fix the issue which will take 24 hours before it can be fixed. And even then I wasn’t given a guarantee of redelivery. Compare this to Australia Post where I walk to the post office, give them my ID and walk off with my package. Abysmal service.

Great option to collect and appreciate my parcel still be available for collection 7 days after attempting to deliver

I ordered a package online back in july and still havent recieved it.
I rang the collection point, and they have said that they have my name on the list from july, but there has been no delivery or collection.
Website does not work and there is no one to contact from this point......
Dissapointed & still waiting for a response....

In trying to contact them, Two of the fields to be filled in are not accepting any text - the phone number and the subject. Then it will not allow you send a question.
I have tired on my phone, and on my iPad. It seems anything and anyone to do with 'Couriers Please' end up very frustrated and disappointed. Suggest to avoid them and all companies associated with them entirely as they never do what they say they do.

Toll Curiers,
What a dissapoitment finally got my delivery only after ringing them made a complaint. I brought headphones from the Goodguys, I let them know what happened cause they claim 2 day delievery. They where not impressed. The driver didn't knock on the door as asked just put the form for pick in the letter box. I was assured it would come today I was amased it did the driver was pissed said here in your deliverer from the other day. Terrible service aviod at all costs