Absolute crooks. Their app defaulted to 1 hour time slot despite £3 all day being the tariff, which I paid. 2 months later I am facing a parking fine and "computer says no" from them despite... Vis mer
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Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Attended at the Overgate car park in Dundee today which Hozah recently took over. Plenty signs up explaining processes of paying. Used the machines within the car park to pay. Simply entered registrat... Vis mer
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Joined the company as Head of TA. This is a hire dedicated to improving candidate experience - particularly exciting time to join after reviewing some of the previous TrustPilot reviews on interview... Vis mer
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We have used Hozah parking for a while now adding different cars we have had to the list of auto payment. I do remember having an issue a while back but also remember the customer service person being... Vis mer
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Informasjon om virksomheten
Skrevet av virksomheten
Pay for parking automatically with Hozah® Autopay. No cash, no apps, and no fines. Simply park and let Hozah take care of the rest.
Kontaktopplysninger
Storbritannia
- hozah.com
3,7
Middels
728 anmeldelser
Ingen tidligere historie av å be om anmeldelser
Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative
Har svart på 73 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av én uke
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
I was given a ticket for parking my car yet I wasn't supposed to be given. …
I was given a ticket for parking my car BP11KZG on the 19 of October 2025, I responded to Hozah with a parking receipt to show that I paid and I got a message that they take time to respond, that was on the 9th of January. Upto today the 20th of January I haven't received any response. You really wonder what next could be done. You can't even find any of their contact numbers. I am not happy at all.
19. oktober 2025
Anmeldelse skrevet uten oppfordring
Svar fra Hozah
Hi Olina,
We truly appreciate your patience and sincerely apologise for the wait in getting back to you. We know how frustrating this can be, and want you to know that our support team is currently reviewing your ticket and will be in touch with you shortly.
Thank you for bringing this to our attention, please accept our apologies once again.
Easy
Easy, no hassle parking after first registering my car. The website is clear and user friendly
5. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Hozah
Hi there,
Thank you for your kind review! We're really glad that Hozah makes parking easier for you. We hope to see you again soon.
Happy Parking!
It makes parking in Chester so much…
It makes parking in Chester so much easier and the account can be managed really easily on line
17. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Hozah
Hi Scott,
Thank you for your kind review! We're really glad that Hozah makes parking easier for you. We hope to see you again soon.
Happy Parking!
Simple to register and easy to use
Simple to register and easy to use, payment taken after visit with updated information. Thank you
22. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra Hozah
Hi Catherine,
Thanks for your kind review! We're pleased to hear that you find Hozah simple and easy to use. We look forward to seeing you again soon.
Happy Parking!
Simple and straightforward …
I have used Hozah for many years and the process is simple. On a wet and windy day, it is a joy to be able to park and move quickly into the shelter of my local shopping centre while others have to queue outside in the rain at the pay station. My only criticism is that Hozah do not publish a list of Hozah enabled carparks.
15. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Hozah
Hi David,
Thank you for the kind feedback!
We're glad to hear that Hozah has made your parking more convenient.
We look forward to seeing you again soon.
Happy Parking!
Since I switched over to the auto pay
Since I switched over to the auto pay, it has been so much easier and more efficient than standing around in lineup to pay and wondering how much I have to pay. It’s all done automatically good job done.
3. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Hozah
Hi Bruce,
Thank you for your kind review! We're glad to hear that Hozah has made your parking experience simpler and more efficient. We look forward to seeing you again soon.
Happy Parking!
Hozah is my favourite parking App
Hozah is my favourite parking App. Once you have set up your account, your car is recognised by ANPR on entering and leaving the car park, and your debit card is automatically charged a few days later. No more worrying about mobile coverage or queuing at some complicated machine. I wish all car parks were run by Hozah!
27. oktober 2025
Anmeldelse skrevet uten oppfordring
Svar fra Hozah
Hi Bruce,
Thanks for your kind review! We're very pleased that you enjoy using Hozah and that we make your parking experience easier. We hope to see you again soon.
Happy Parking!
Easy payment.
I didn't have do anything expect pay when charged. Great experience. Shame other parking companies aren't the same.
11. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra Hozah
Hi Brian,
Thanks for your kind review! We're really pleased that we make your parking experience an easy and positive one. We hope to see you again soon.
Happy Parking!
Great idea... Not dependable
This only worked once for me, and the experience of not worrying about coins or ticketing the windscreen was brilliant. However, Hozah stopped their operation of the car park and told no one. No signs, nothing.
Next thing I know is a £60.00 fine through my letterbox.
Just pay and display - at least you know you're covered
29. november 2025
Anmeldelse skrevet uten oppfordring
Svar fra Hozah
Hi Bruno,
Thanks for taking the time to leave a review. We’re really sorry this happened, especially after such a positive first experience.
We completely understand how frustrating it must have been to receive a charge when you weren’t aware the parking setup had changed. When a car park stops using Hozah, the new site operator is responsible for updating signage and making this clear on site. We’re sorry this wasn’t a smooth transition in your case.
We hope you’ll have the opportunity to use one of our other car parks in the future and enjoy the same convenience you experienced on your first visit.
Thank you again for sharing your feedback.
Easy to pay
Easy to pay for a carpark we use regularly
8. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Hozah
Hi Rob,
Thanks for your kind review. We're very glad that Hozah makes your parking experience an easy one. We hope to see you again soon.
Happy Parking!
Easy to set up and no issues since.
Easy to set up and no issues since.
I've used the automated service for a good couple of years now and never had any issues.
13. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Hozah
Hi Alastair,
Thanks for your kind review! We're really pleased that we make your parking experience an easy and positive one. We hope to see you again soon.
Happy Parking!
So very easy to enter and leave the car…
So very easy to enter and leave the car park without having to enter payment.
3. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Hozah
Hi there,
Thanks for your kind review. We're very pleased that you've had a positive experience with Hozah and that we make your parking experience easier. We hope to see you again soon.
Happy Parking!
Good location with poor standards
Car park is unclean and stairs stick of urine.
Wouldn't entertain using the lift as it's like a bin in there
11. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Hozah
Hi James,
Thank you for taking the time to share your feedback. We’re really sorry to hear about the condition of the car park and facilities during your visit, that’s certainly not the experience we want anyone to have.
While Hozah provides the parking technology rather than managing the day-to-day upkeep of the site, we absolutely take feedback like this seriously.
If you’re happy to do so, please reply with the location details. We’ll make sure this is raised directly with the site operator.
Thank you again for bringing this to our attention.
Secure parking
Easy secure method of payment. No struggling to find change or card. Secure parking
13. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra Hozah
Hi there,
Thanks for your kind review! We're very pleased that you had a positive experience with Hozah. We hope to see you again soon.
Happy Parking!
Fantastic place to park
7. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Hozah
Hi Benedicta,
Thanks for your kind review! We're very pleased that you had a fantastic experience with Hozah. We hope to see you again soon.
Happy Parking!
Right to have receipt from them
I paid by cash the amount asked for by parking pay point
Gave my email for a receipt as one only sent via email
Got letter saying have not paid
With a fine
Contacted them with letter /emails
Still sent a fine this stressed me out as I paid tried to contact no phone is to be contacted on
I have taken advice been told
I have a right to see receipt
Not to be bullied into paying
I will Never go to Festival car park Basingstoke
Still waiting for conclusion.
Wendy
7. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Hozah
Hi Wendy,
Thank you for contacting us and for explaining the situation in detail.
We understand how frustrating and stressful this experience has been for you, and we appreciate that you have taken the time to reach out and provide further information.
After reviewing our records for the date and location in question, we have been unable to locate any payment associated with your vehicle registration number. Unfortunately, without a recorded payment, we are unable to issue or retrieve a receipt.
Kind Regards,
Hozah Support Team
It's so easy to use
It's so easy to use.
No need to wait by a machine to pay. Hassle free. Thanks
19. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra Hozah
Hi Barry,
Thanks for your kind review!
We're glad to hear that you've had an nice experience with Hozah.
We'll make sure to pass your comment to our Product Team!
We hope to see you again soon.
Happy Parking!
App was simple to set up and really…
App was simple to set up and really happy with the price Hozah charge.
6. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Hozah
Hi Susan,
Thanks for your kind review! We're glad to hear that you've had a positive experience with Hozah. We hope to see you again soon.
Happy Parking!
An unwelcome change from cash payment
The takeover of Hozah as a cashless means of parking resulted in the demise of our local Marks & Spencer store as many elderly people were unfamiliar with the system.
It also has a camera in the central entrance which records as separate parking when simply moving your car from one end of the car park to the upper section/thus creating 2 separate charges.
7. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Hozah
Hi April,
Thank you for sharing your feedback, we’re sorry to hear that this change has been a frustrating experience.
We understand that moving from cash payments to a cashless system can be challenging for some drivers, particularly those less familiar with digital parking.
To support this, we offer Hozah AutoPay, which many drivers, including elderly users, find to be the most convenient option once it’s set up. AutoPay only needs to be registered once, and after that there’s no need to use apps, machines, or take any further action when parking. Drivers can simply enter and exit the car park as normal, and payment is handled automatically. Family members or friends are very welcome to help with the initial setup if needed.
Regarding your concern about being charged twice when moving within the car park, that doesn’t sound right and we’d appreciate the opportunity to look into it. If you’re happy to share the site location, we will investigate this matter urgently.
Thank you again for taking the time to leave your feedback.
Husband made overpayment as he put…
Husband made overpayment as he put wrong number plate in. My claim was investigated and a full refund issued. Very happy with service.
5. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Hozah
Hello Mrs Wallace,
Thank you for taking the time to leave us such a kind review.
We are happy you had a pleasant experience with our support team, and we'll make sure to relay the message to them!
We hope to see you again soon!
Happy parking!
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