Housr Anmeldelser 289

Top app, helps me out a lot of the tiime

Very easy to navigate and use
Reliable

Good app with a smooth system and great people!

Ongoing Billing Dispute & Lack of Transparency

We are three full-time students who moved into a property in September 2025 through Oakmans Estate Agents. At the start of the tenancy, Oakmans informed us that Houser would contact us regarding utility setup.

When Houser called:
• Two tenants clearly declined the service.
• One tenant verbally agreed during a busy moment without being provided with clear tariff information or written breakdown of costs.

Shortly afterwards, we independently arranged:
• Water supply with Severn Trent Water
• Gas and electricity with E.ON Next

Due to an address registration issue, the E.ON supply was later cancelled. We were not clearly informed that Houser had placed us onto an “unlimited” package.

We were subsequently charged £103 per person (over £300 per month total). As students, this is a significant financial burden.

Key concerns:

• Water charges were included in Houser’s billing despite us already paying Severn Trent directly.
• When we requested a breakdown of charges and supporting invoices, the water component was removed without formal explanation.
• The previously described “combo” arrangement was altered after we challenged the billing.
• We have repeatedly requested to be charged based on actual usage rather than an unlimited package, but this has not been agreed.
• Over the past two months, we have made multiple calls and sent detailed emails. Each time we speak to a different representative and must restate the entire issue.
• We have not received a clear written explanation of the contractual basis for the charges.

We are currently seeking clarity regarding:
• Evidence of informed consent to the tariff
• A full written contract and agreed pricing structure
• A transparent itemised billing breakdown
• Confirmation of whether proper cooling-off period information was provided

We hope this matter can be resolved promptly and fairly. At present, our experience has been frustrating due to inconsistent communication and lack of clear documentation.

We would advise other tenants and students to ensure they receive full written tariff details and confirmation before agreeing to any utility arrangement.

I had to cancel my bills package with Housr as I was no longer a tenant at a student property.
The admin team were responsive and gave me all the details on what I needed to do to ensure the process was seamless and efficient.
Being a student, rent is a new concept to me, however Housr worked with me to ensure that any issues were resolved.
The Housr team took time to analyse my situation and came to a conclusion that I was happy with.
I truly do appreciate their help, it was a stress-free process!
I will definitely recommend them to anyone.

haven’t had any issues this year. probably more expensive than doing yourself but they sent us extenders for the wifi and team are helpful.

My son’s housemate entered into a contract without them realising after my son only requested a quote. My son had already set up their energy/water/wi-fi supplies at the beginning of their tenancy. The gas and electricity supplier was switched by Housr despite my son advising they did not wish to use Housr. As a result my son and his housemates were placed on an ‘unlimited’ package with Housr and with an energy provider they had not chosen. They were charged at a higher rate than their original supplier. When they attempted to switch back to the original provider, Hours objected, making it more difficult to resolve a situation they had not agreed to. When the boys cancelled the contract, Housr charged £90 and put them on a deemed contract with Huddle/Truenergy. Housr charged nearly £800 for eight weeks of gas and electricity and the house was then stuck with Truenery for a further month while sorting out the Housr bill. Communication was extremely poor, you were just left waiting on the phone, inconsistent information was provided including on the application T & C ‘s, one minute they wanted meter readings and then they said they weren’t relevant, and the sign-up and billing process lacked clarity. It was only after I stated I would seek legal advice that Housr agreed to refund £430 for unused energy, but then took weeks to refund. The company hugely overcharges students and whole experience was very unprofessional, stressful and lacked transparency. Students do not use this company.

Terrible company. Do not use! Take advantage of students first time renting a house. Charged me and my housemates for a bills package but turns out that they weren’t even covering our gas like they said they were. Had to spend ages sorting it out with Octopus energy who actually was supplying our gas. Housr took ages to respond on both the phone and by email. Finally got through and they gave us a refund. Assured me that gas would be taken off the bill. However it wasn’t and had to get a refund multiple times. Have since moved out of that house after contract expired. Now they claim we owe them £300+ pounds in outstanding balance for no reason. Have called multiple times and they have not picked up or called back and have ignored emails. Dreadful company and shocking costumer service. Steer clear!

DON'T MAKE A CONTRACT WITH HOUSR
Especially if you're a student. I'm writing this less as a review, but as a warning to anyone else who may sign with Housr. In my opinion, it is overpriced and they have the worst customer service I have ever experienced!!

I paid for gas for 3 months before moving in...little did I know, I don't even have gas in my building!! When I left the contract, I didn't get any sort of refund or compensation, instead, I had to pay £90 to escape the contract, it turns out once i thought I was free...I wasn't! Unbeknownst to me, Housr handed my property on to Huddle, another 3rd party bills provider. So essentially, if you sign with Housr, you're paying for them to pay for huddle to get energy from trueenergy. None of this is made clear to the customer, and if you seek answers, they barely pick up the phone!

If you're thinking of getting a contract with Housr, skip the drama and manage your own bills. Trust me, you will save so much money. I get my energy from Octopus, their customer service is amazing and they're very transparent about what they charge. I recommend :)

they entered my housemate into a contract without him being aware (never sent anyone any paperwork to sign) and then claimed it was a verbal contract. we called them to cancel our contract after being charged £2375 for one term?! and asked them to send us an itemised list of everything we are being charged for and they have dodged all of your calls and follow up emails since then. they told us our account had been frozen for three weeks to avoid taking us to court, but will not work with us to find a solution. do not use them. they take advantage of students

Over three months have passed since we concluded our contract with Housr, yet we're still awaiting our refund of nearly £500 for unused utilities.Initially, Housr assured us the refund was in process and would be in our hands within 7–10 days, but despite numerous follow-ups, nothing has been sorted out. As students, this sum is considerable for us, and the lack of clarity and responsibility has been extremely exasperating.We opted for Housr due to its appealing advertisements, but this experience has let us down. It's unacceptable for a company to delay refunds for such an extended period, especially after giving written confirmation of payment.We would advise other students or tenants against choosing Housr!

Aaron was so polite, effective and easy to communicate with

AVOID THIS SERVICE!!! When I sought details about the billing package, they called me. We ultimately chose not to proceed. To my surprise, months later they alleged that a 'verbal contract' had been made during that call, attempting to charge me a £120 cancellation fee. They even tried to change my contract with the supplier we had selected, which required my intervention to stop! I had to request call transcripts (which they only partially provided) and seek legal counsel before they finally agreed to drop the charges after weeks of back-and-forth emails. This is a complete trap for students! Avoid at all costs!!!

My experience with Housr has been nothing short of a nightmare. We chose them because they claimed to manage all our bills for us, but this has proven completely untrue.
First, we had an ongoing issue with the TV licence. Housr insisted it wasn’t included, even though their own T&Cs were unclear and misleading, and at no point did they properly explain that we’d be responsible for arranging it ourselves. This resulted in unnecessary confusion, stress, and back-and-forth that could have been avoided if they were transparent from the start.
On top of that, we’ve received several letters from the water company saying we are in arrears, despite the fact that Housr is supposed to pay these bills on our behalf as part of the package we signed up for. Every time we’ve contacted them, they’ve said they will “sort it,” yet nothing ever gets resolved. At this point, we genuinely have no idea where the money we’ve been paying is actually going.
Their customer service is shockingly poor—slow replies, vague answers, and absolutely no follow-through on what they promise. It feels like we spend more time chasing them than getting any real help.
To make matters worse, the price we were quoted at the beginning is not the price we pay now. They added an “admin fee” that was never mentioned upfront. When I queried it, I was told it was “included,” which simply isn’t true because it was never communicated beforehand.
Overall, Housr has been unreliable, unprofessional, and misleading from the start. I would strongly advise avoiding them if you want transparency, proper customer service, or trustworthy bill management.

DO NOT USE THEY TAKE ADVANTAGE OF NAÏVE STUDENTS AND SCROLL DOWN TO OTHER REVIEWS AND YOU WILL SEE THIS IS A COMMON COMPLAINT. My daughter never agreed to enter a contract and only downloaded the app and in the very small print of T & Cs this enters them into a contract, on 2nd Sept she emailed to say please stop emails and cancel which was ignored and I have since sent several email with no response. HOUSR have now switched energy from current supplier to themselves and to get out of this they insist on cancellation fee and are charging an exorbitant amount for the UNLIMITED package WHICH THEY DO NOT WANT!!! AVOID AVOID AVOID
THE RESPONSE IS COMPLETELY IGNORING THE FACT THEY DO NOT RESPOND TO ANY EMAILS, WHY NOT RPELY TO THE 2ND SEPTEMBER EMAIL???? I HAVE ALSO SNET SEVERAL WITH NO REPLY COMPLETE LACK OF CUSTOMER SERVICE AND A TICK BOX TO SIGN UP!!!

helpful team and good app

My advice to all uni students is to avoid Housr at all costs. They massively overcharge you. Sort your bills out directly with the utilities companies. My daughter and her housemates signed up for Housr this summer. The first housemate to arrive signed up and was charged £77 pcm. Then as the other housemates arrived they downloaded the app and added their direct debit details, at which point it turns out they had signed the contract according to the Housr Ts and Cs. However, my daughter was charged £351 in back payments for July, August and September - £117 per month and her other housemates were all charged different amounts. Customer service was appalling and failed to explain the variation in charges. No refunds were given or even promised. This was a 2nd floor flat which, after researching on Octopus Energy, BT and Bristol Water, should have cost the seven housemates an average of about £45 PCM across the year. The cancellation charges were ridiculous, but even factoring them in, it was still cheaper to cancel and then organise bills directly with the utilities. AVOID HOUSR. THEY ARE SCAMMING NAIVE STUDENTS.

We ended our contract with Housr over three months ago, and we are still waiting for our refund of nearly £500 for unused utilities.

Housr initially informed us that the refund was being processed and would be received within 7–10 days, but despite multiple follow-ups, nothing has been resolved. As students, this amount is significant to us, and the lack of transparency and accountability has been incredibly frustrating.

We chose Housr because of its promising advertisements, but this experience has been very disappointing. It’s unacceptable for a company to delay refunds for such a long period, especially after providing written assurance of payment.

We would not recommend Housr to other students or tenants!