Housr Anmeldelser 289

Great customer service. We had a problem with logging onto the app & although we were unable to get through by telephone, our emails were answered efficiently & effectively. Patrick was so helpful & very courteous, his customer care was excellent.

We took a bills package through Housr and it's been a smooth process for us. The app is easy to use and lets us submit meter readings without any issues. There's also some great offers at local coffee shops that we've used to save some money.

Shay was really helpful with all aspects of signing up for the bills package, very happy with the package.

Housr have made bill payments so easy for myself and my flat mate. Chloe was especially helpful in explaining the process and making the switch easier!

We never agreed to enter to a contract with this company. It is within our full legal right to inquire into a quote for our bills and yet, somehow we are now being billed £120 cancellation fee for a service we have never utilised. They keep saying that it is a student friendly service yet with the terms and conditions so small, this is completely unacceptable and a complete scam- to the point where it is bordering on misrepresentation and they should rethink their advertising. We have tried to contact them several times and have fallen on short ears and yet they keep sending us emails to pay for a service we have never accepted to be legally bound to.

We never agreed to enter a contract with this company, having only sought a quote for our bills as we have done with other companies since it is our right to do so. After simply seeking a quote, we were told that we had entered a contract which were unwilling to enter and unknowing of since there was nothing to suggest the entering of a contract simply by seeking a quote. This is a legal issue and could possibly be deemed misrepresentation. Now we are being billed £120 to cancel this contract we were unwillingly entered into. We have made multiple attempts to contact the company and sought this issue out however we have received no help and have instead been told to pay this absurdly large sum of money.

Customer service is non-existent at this company.
No one answers any of the phone options and emails are not responded too.
We signed up to Housr in June and have been paying £330 a month between 3 of us. We moved into the property last Saturday to find we are still receiving gas and electricity bills. In July we booked to have the internet installed between 1 and 6 on Monday 22nd Sept. We got through to customer services in the morning through the set up a new account phone number no other number answers only cuts you off when you have been on hold for 40minutes plus. Shay assured us an engineer would be with us between 1 and 6 but couldn't give us a 2 hour time slot. While waiting I went outside and got talking to a neighbour and she mentioned that a Virgin engineer had been outside at 10;30 that morning trying to get access to the upstairs flat. We rang the broadband department they said it wasn't for us. We rang again at 5:10 after 4 hours of waiting to be told that there had been a mistake and Virgin had called in the morning.
Since then no one has answered our calls or emails.
We have no internet and start online lectures tomorrow. An absolute disgrace of a company.

Ongoing issue with Housr.
Avoid at all costs.

I attempted to receive a quote from the Housr Website upon moving into my new flat. Ultimately myself and my flatmate did not choose to go with this company.

However according to Housr. This quote process then opens a full account with them. Something myself and my flat mate were unaware of until an unwanted switch of our energy provider was attempted.

I got in touch with the customer support team via email and was told a £120 cancellation fee was to be paid to close the account. Something I found unacceptable as we were unaware this account had been created.

I then attempted ring Housr customer support several times with the request of deleting this so called account along with our personal details. With no answer. I eventually got through and was told a phone call between my housemate and a housr representative was made about this account.

No such phone call has ever taken place. The only contact made with Housr had been through myself trying to settle this issue.
Neither of us agreed to this account then or now. Nor have we used their ‘services’ for any utilities.

They make it impossible to get in touch, avoid replying to your emails and won’t call you back.

How they expect an £120 fee from students on a student budget who were simply trying to receive a quote is ridiculous.

Upon reading the other reviews left on trust pilot. It seems this is a reoccurring issue with other students.

I would advise all students to avoid Housr for their bills and even a simple quote if you don’t want to be exploited, in a drawn out process and threats of fees.

I would appreciate if this issue could be settled with Housr and ultimately our details wiped from their data. As I do not want any relation to this company again.

Awful customer service. We have been waiting over 1 month for wifi and they still cant fix this for us. The people on the phones claim they will call u back but will never call u back. Never get ur bills from them.

I never agreed to a contract with these people, only used the app to get a sponsorship for my society and now being told I owe them money for a service when I’ve emailed saying I wish to cancel whatever I’ve been put on! There was no contract agreed on my end, OR my other housemates so I find it ridiculous I’m being threatened with payment plans and etc when I’ve NEVER agreed to a contract NOR have my housemates. Please avoid this scam service!!!

I was recommended Housr for our student bills by our estate agents and had a call to discuss a quote. During the call, they said a contract would follow and at no point it was made clear that I was agreeing to anything. It seemed all terms would be in the written contract that they would send later which I could review with my housemates.

We chose not to go with this company and never signed the contract. However, when we tried to set up our own bills, they objected the switch by claiming that a 'verbal contract' had been made and charged us a £90 cancellation fee.

At no point during the call was it made clear that I was entering into a binding verbal contract. I felt misled and pressured into an agreement that I had no opportunity to review. Everything was really rushed and honestly really exploitative for students.

DO NOT USE THIS COMPANY!!

Really friendly and simple way of sorting out a package that suits you! would recommend and will be using again next year

Really impressed with this company. They’ve made sorting and splitting bills so simple, which has saved me a lot of stress as a student. Big shoutout to Patrick in customer support — he’s always been quick to reply and super helpful whenever I’ve had a question. Makes the whole process feel easy and reliable.

DO NOT USE!!!
They called me when I asked to find out more about the bills package, but we decided against it. Months later I found out they were claiming I set up a ‘verbal contract’ in this phone call, and tried to get me to pay £120 cancellation fee. They even tried switching my contract with the supplier we went for, which I had to stop! I had to ask for transcripts of the phone call (which they only send me part of) and get legal advice for them to finally waive the fees, after weeks of emailing. Complete entrapment of students! Do not use at all!!!

Shay was a legend

Shay was very helpful. Answered every question and cleared up any confusion, making choosing HOUSR an easy decision.

I spoke with Shay about my student house bills and he was so helpful, rang me as soon as I looked at a quote online to answer any follow up questions and help me with details. He was also really speedy with reply’s on email or text when I had questions and worries. Would definitely recommend to other especially students as it makes doing bills so much easier!

I needed help sorting out bills for my flat on very short notice, and Shay absolutely delivered. His turnaround time was unbelievably fast—he responded to every issue with clarity and speed, even when I threw things at him last minute. Nothing was too much trouble, and he handled everything with calm professionalism and a genuine desire to make things easier.

What really stood out was how accessible he made the whole process. Whether it was email, text, or calls, Shay was reachable in multiple ways, which made communication effortless for everyone involved. He explained things in simple terms, flagged potential issues before they became problems, and helped me feel completely confident in the decisions I was making.

If you’re looking for someone who’s not only efficient and knowledgeable but also incredibly easy to work with, Shay is the one. I’d recommend him in a heartbeat.

Super easy and always very helpful

It was such a smooth experience, all the details and package comparisons were fully explained. Mini especially was a great help!