HotelReservations.com Anmeldelser 

463
•
TrustScore 1 av 5

1,1

Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon

For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon

Se hva andre synes

Vurdert til 1 av 5 stjerner

This is a criminal operation. Initially tricked me into booking with them by representing themselves as being with the hotel I was booking with (Hilton) instead of clearly identifying themselves as a... Vis mer

Vurdert til 1 av 5 stjerner

Hotel reservations.com gave me a total price including all fees. Then charged my credit card over 40% of additional fees after processing my credit card. When confronted they tried to offer me 10 then... Vis mer

Vurdert til 1 av 5 stjerner

Thought I was booking direct via holiday park website. Paid $132 for a 1 bed en-suite unit at Rangiora Eco Holiday Park, was given a $84 rent-a-room trailer with a garden shed (with stained toilet, no... Vis mer

Vurdert til 1 av 5 stjerner

WARNING: Do not, I repeat. DO NOT, book any hotel thru this service. You will chat with a chat bot and not be made aware about addition service fees that will later occur on your invoice / credit card... Vis mer

Informasjon om virksomheten

  1. Hotell
  2. også i
  3. Reisebyrå
  4. Søkesider for reiser

Opplysningene stammer fra ulike eksterne kilder

Our name says it all. This is what we love to do. HotelReservations.com has been helping customers worldwide since 2003. With over 190,000 properties worldwide to choose from, including independent and major hotel chains, you can count on HotelReservations.com to help you with your next trip. Our reservations services are available through your computer, mobile and tablet devices or you can call our 24/7 reservation desk. We look forward to helping you with your next Hotel Reservation


Kontaktopplysninger

1,1

Dårlig

TrustScore 1 av 5

463 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Ingen tidligere historie av å be om anmeldelser

Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative

Har ikke svart på negative anmeldelser

Slik bruker virksomheten Trustpilot

Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.

1,1

Alle anmeldelser

(463)

12 anmeldelser i de siste 12 månedene

Skriv en anmeldelse
Virksomhetene kan ikke betale for å skjule eller tilby belønning for anmeldelser på Trustpilot. Anmeldelser er meningene til individuelle brukere og ikke Trustpilot. Mer informasjon

Vurdert til 2 av 5 stjerner

telephone contact and aid not always pleasant.

not happy@ all....was on phone two and one half hours trying to resolve a major situation. I had roaches in my room @ ramada inn in warner robbins ,ga. and wanted out after the second sighting....a supv. was demanded and thank God for he.. after her calming me down and offering me $50.00 0ff my next reservation she transferred me to another rep. and I made reservations @ the comfort suite in warner robbins...this supv. is to be commended. I am trubled as to why when I call your site I am unbeknowing dealing with Expedia?????? are u in fact Expedia when we contact hotels.com?????????

2. oktober 2014
Anmeldelse skrevet uten oppfordring
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Svar fra HotelReservations.com

Thank you for your feedback, Patricia.

Sorry for the room/hotel issues you faced on arrival. Generally these types of issues are best resolved by working directly with the hotel. In circumstances like this, they are generally more than willing to help re-accommodate you, often at their expense as well.

Our expertise lies in the reservation and post-trip processes, but we're always glad to assist with guests on-site. It can be challenging at times, and we do our best to assist. I'm happy we were able to find you a different hotel.

Also, we do book some of our rooms through the Expedia Affiliate Network.

If you require further assistance, please email help@hotelreservations.com.

Safe travels!

HotelReservations.com TEAM

Vurdert til 1 av 5 stjerner

The worst experience I have ever had. Unless you are lookingto be taken advantage of do not use this site to reserve a room.

They want to take your money and then have no desire to work with you if you have to make any changes. They will just tell you there is nothing they can do and you owe the money. Never ever use this company to book your reservations unless you want to be ripped off. I will find other means to get the word out not to use this site to book your room.

29. september 2014
Anmeldelse skrevet uten oppfordring
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Svar fra HotelReservations.com

Thank you for your feedback, Leon.

We do very clearly state our cancellation policy before you purchase, and you are required to type your initials into a box confirming that you have read and understand the policy.

Sorry you're experiencing frustration. Please email help@hotelreservations.com so we can help sort this out for you.

HotelReservations.com TEAM

Vurdert til 4 av 5 stjerner

Booking on line great flexibility

Loved being able to look at different options, rooms and check in dates for best rates.... and I could do it late night.

28. september 2014
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Svar fra HotelReservations.com

We're glad you enjoyed the process, Sandra!

HotelReservations.com TEAM

Vurdert til 5 av 5 stjerner

It was quick and easy and the Representative helping me was extremely knowledgeable, patient and wonderful.

The entire experience was quick, easy and the rates were very good. The Representative was patient, knowledgeable and very willing to give all options.

27. september 2014
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Svar fra HotelReservations.com

Thank you, Mary!

We look forwarding to assisting with future bookings.

Safe travels!

HotelReservations.com TEAM

Vurdert til 4 av 5 stjerner

good experience

check in clerk was very helpful in fixing a reservation I made online that was for the wrong day. everything worked out fine in the end

26. september 2014
Anmeldelse skrevet uten oppfordring
Vurdert til 1 av 5 stjerner

they are very bad i am reporting to better business

i made a reservation and immediately cancelled it because the type of room I wanted was not available they have charged me and will not refund my money of over 900 dollars, I paid an extra fee so it could be cancelled as I am old and sometimes changes need to be made. my bank is sending me paperwork to file a claim against them

25. september 2014
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Svar fra HotelReservations.com

Thanks for your feedback, Janet.

This confuses us as we would not have booked you a room if the room you wanted wasn't available. Also, we do not offer the option to pay extra to allow a future cancellation.

Please email help@hotelreservations.com so we can help you straighten this out.

HotelReservations.com TEAM

Vurdert til 1 av 5 stjerner

HORRIBLE

My card was charged for the full hotel amount the same day I booked the reservation. Your site does not state that when booking!

24. september 2014
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Svar fra HotelReservations.com

Hi Wendy. Sorry for your frustration, but our site does very clearly state that you will be charged at time of booking for full price of your stay. You are even required to type your initials into a box that says you have read and understand this. Most internet-only rates from any online booking site require full payment at time of booking. Please make sure you thoroughly read terms before you agree to them and make a purchase.

HotelReservations.com TEAM

Vurdert til 5 av 5 stjerner

My experience with Hotel reservation was awesome

I was so happy with the responders when booking our hotel room. Try them you won't be disappointed!

23. september 2014
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Svar fra HotelReservations.com

Thanks for your feedback! We look forward to helping with future bookings.

HotelReservations.com TEAM

Vurdert til 1 av 5 stjerner

THIS ISN'T A CONSUMER FRIENDLY SERVICE.

I AM FORCED TO MAINTAIN RESERVATIONS AT THE WRONG HOTEL OR LOOSE MY MONEY. MY RELATIVE PROVIDED ME WITH THE WRONG HOTEL DATA AND I BOOKED ACCORDINGLY AND AM TRAPPED WITH YOUR NO CANCELLATION POLICY. I WILL NOT MAKE THIS MISTAKE IN THE FUTURE.

23. september 2014
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Svar fra HotelReservations.com

Hi Edward. Sorry for your frustration and that your relative caused you to make this mistake. Our cancellation is clearly stated before you purchase.

If you'd like additional assistance, please email help@hotelreservations.com and we can see if anything can be done.

HotelReservations.com TEAM

Vurdert til 5 av 5 stjerner

Clean and comfortable

We enjoyed our stay. Everything was clean and comfortable. The staff were all helpful and friendly. I especially liked the Breakfast in a Bag for those who missed breakfast or didn't have time.

22. september 2014
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Quick & efficient

Save time & money

20. september 2014
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Svar fra HotelReservations.com

Thanks, Martin!

We appreciate your feedback. Safe travels!

HotelReservations.com TEAM

Vurdert til 5 av 5 stjerner

Very simple and efficient process

The website was clear and the reservation steps were excellent.

19. september 2014
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Svar fra HotelReservations.com

Thank you, Magdi.

We hope to help in the future with more bookings.

HotelReservations.com TEAM

Vurdert til 5 av 5 stjerner

Quick Click!

I have never used this site before, but it was as easy as one, two, three!

19. september 2014
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Svar fra HotelReservations.com

Thanks for the feedback, Eloise!

Safe travels to you.

HotelReservations.com TEAM

Vurdert til 1 av 5 stjerner

Never will book through this company

Called the gentlemen lied to me that he was only way that I could book with this motel. Then I booked the wrong dated the motel said if I would have booked through them easy fix but then I had to call where I booked they said sorry no changes because I didn't call back before 10pm that day, after holding for 30 min the sales rep came back on said they would refund and book different night so then I got transferred again the Sales rep had a hard time getting information in the computer lost it one time started over had give information over again. Still haven't seen the refund in my account and its been 7days.

17. september 2014
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Svar fra HotelReservations.com

Thank you for your feedback, Marilyn.

Sorry if there was a misunderstanding about where to book your room, and that you gave us the wrong date.

If you'd like additional assistance, please email help@hotelreservations.com and we can see what can be done.

HotelReservations.com TEAM

Vurdert til 1 av 5 stjerner

Service was good but misleading

Call was handled very well. I wanted a room at Best Western in Mackinaw City, Michigan. They were booked up. The male operator referred me to a nearby motel knowing full well that we wanted a pet friendly motel. Guess what........the new motel would not take pets. What do you think they said when I asked for a refund?

15. september 2014
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Svar fra HotelReservations.com

Sorry for your experience, Brad.

We do our best to maintain accurate hotel policies regarding pets. Sometimes they do change and we aren't notified.

No matter where you book, we recommend confirming special requests directly with properties before finalizing plans.

Please email help@hotelreservations.com if we can be of further assistance.

HotelReservations.com TEAM

Vurdert til 4 av 5 stjerner

Very Helpful

I called up Hampton's 800 number to reserve a room. The agent was very helpful in obtaining a room. The wait time was short. She found the best rate available. She was very helpful.

15. september 2014
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Beautiful, clean, pet friendly, people friendly

I was pleasantly surprised to learn that you accept pets and the room was fresh and clean and beautifully decorated - not what we sometimes encounter when traveling with a pet. We even got a delicious cookie delivered to our door! We ate breakfast in the restaurant and the food was excellent. I would definitely stay again if I am in the area and am delighted to recommend!

15. september 2014
Anmeldelse skrevet uten oppfordring
Vurdert til 1 av 5 stjerner

Ripped off

Made a mistake using this site for Hol Inn Express. Room rate quoted was $100. Priced turned out to be $130. No mention of $30 service fee. Was screwed by this site.

13. september 2014
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Svar fra HotelReservations.com

Thank you for the feedback, Bonnie.

We do show you the total price at time of purchase, including all taxes and any fees. Sometimes they are charged as separate amounts to your card, but they always add up to the total we showed you.

If you'd like additional follow up, please email help@hotelreservations.com.

HotelReservations.com TEAM

Vurdert til 1 av 5 stjerner

Not what I bargained for

This is the first time I reserved a room with this company. When speaking with the representative I was quoted $149.00 for my one night stay at the Hampton Inn. Upon inquiring if this was the AAA price, I was quickly told yes. This was not the case I found out later. I paid a total of $167.92 with the taxes. When checking out today, I discovered that if I had reserved directly with the Hampton Inn, I would have paid a total of $136.78 with the taxes which is a difference of $31.14.
In the future, I will deal directly with the Hampton Inn.

11. september 2014
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Svar fra HotelReservations.com

Thanks for your feedback.

Hotel rates are dependent on the time & date booked. We always quote the best available rate at the time of purchase.

HotelReservations.com TEAM

Dette er Trustpilot

Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.

Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.

Lær om anmeldelsesprosessen på Trustpilot.

Her får du åtte tips om hvordan du skriver en god anmeldelse.

Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.

Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.

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