horrormerch Anmeldelser 

First time customer and will be back! Thank you guys so much!

I placed an order in May 2022. They contacted me in Oct 2022 saying they would issue me a full refund. We are now in Jan 2023 and still no refund and customer service wont even respond to me anymore. This message from them back in Oct 22. No response for last 2 months to any messages I've sent since then...
yahoo.com
> Subject: Pre-Order Updates (10/12)
>
> *Pre-Order Updates*
>
> *Heya, we are contacting you as some Pre-Order items are taking a bit
> longer than usual to be released or restocked.
>
> The following items within your purchases are currently waiting
> release/restock:
> American Psycho - Patrick Bateman POP
> Beetlejuice Soundtrack
> Beetlejuice Pops
> Child's Play 10 Inch Supersize Pop
> Dawn Of The Dead Soundtrack
> Disney Villains POPs
> Dracula - Hammer Dracula (Cloth)
> Edward Scissorhands - Edward Pop
> Friday The 13th - Jason Voorhees Pop
> Friday The 13th Soundtrack Part 2 + 6
> Godzilla POPs
> Gremlins Soundtrack
> Halloween - Michael Myers 10 Inch POP
> It - Pennywise (1990) Pop
> Killer Klowns From Outer Space - Jumbo (Cloth)
> Nightmare Before Christmas POPs
> Shining - Pops
> Stranger Things - Season 4 Pops*
>
> *We have directly contacted the manufacturers/distributors of these
> items and they were not able to give us a more exact release/arrival
> dates for these items as of yet, due to manufacturing and shipping
> delays that are currently impacting all manufacturers.
>
> We apologize for the extended delay with these items, as these delays
> are outside of our control.
>
> If you have items listed above within your purchase and you would like
> to continue waiting for these items, please let us know as we will be
> able to keep your purchase open when they become available to ship.
>
> Alternatively, as these items have been extensively unavailable, we
> would be able to send a digital gift card in place of these items.
>
> If you would like the digital gift card to use on our site, refund, or
> to keep these items open, please let us know and we will to do so!
>
> Please note: if we do not directly hear back about your purchase within
> 10 business days, we will be automatically emailing a digital gift card
> if these items have not arrived to ship by that time.
>

Thank you again for the great packaging on the figure shipment! Will be getting more this week!

DO NOT BUY FROM THESE THEIVES!!!!
I wish I would of read these comments before buying to save me the headache.
I order 4 pops from them a Carrie pop, 2 bride of chucky pops, and a chance to get a chase NOSFERATU pop. I ordered in May and I just received yesterday which is December. I was so disappointed when I saw that my NOSFERATU pop was missing and there was a cheap squid game pop in its place. I emailed them and asked them about it and they said it was the free pop promotion.. I understand what the free pop promotion is, but where was what I paid for? The NOSFERATU pop was missing and I even showed them my order and everytime i mention the NOSFERATU its almost like they refuse to acknowledge it at all and their responses were just "it's the free promotion pop". And won't say a word about the missing pop. The recipients tell all and don't lie people! They are just a bunch of scammers, either that or they just don't understand the basic things to run a business. So they closed my account and now ignoring my emails which was expected since I see that that is a common pattern that they do with their customers when there's ANY TYPE OF ISSUE. AND IM SUUUREEE they will be writing some bull crap story after I write this to explain some more bull crap and lies. I have the proof people! DONT BUY FROM THESE THEIVES!
Update
Their reply is so funny to me, not once did they acknowledge the missing pop and mention a crap gift card? Every email they tried to convince me that I didn't order the forth pop. DO NOT BUY FROM THEM! Customer service is so unprofessional and disgusting.

On May 23 2022 I ordered 3 pop figures along with a code for a free pop figure. I contacted Horrormerch.com about not receiving any updates on my items. I had checked my account under their website and it listed my items as paid and fulfilled on November 8th 2022 as well as a link for a tracking number with no tracking number attached. I asked them if there was a tracking number I could have to track my items. I was told to refer to an email that I never received. I have this business in my saved contacts and did not get an email. I also checked spam and trash and nothing came up. Everytime I tried to get an answer from them I received generic answers to refer to previous emails ( all sent with in the same day November 19th) or to an email that was never received ( november 8th). I asked if this email could be resent and was told that was impossible to do. After this an email with an $11 gift card was sent to me. As per their email this should have been sent on November 8th in and email which I NEVER received. I became concerned that this meant my ordered was fully cancelled and I asked multiple times what was going on with my order. I still received the same one line answers that didn't answer what I was asking. My account still has a fulfilled status with a tracking link with no number as of November 21 2022. I never received an actual answer on where my stuff was or if all items were cancelled. This should have been a simple thing to have answered. I would like a full refund of 42.39. This is terrible customer service and disappointing to not receive help on someting as simple as status of an order.

UPDATE: Same generic reply...BUYER BEWARE

Just received more shirts and figures from these guys! Met them ages ago at Horrorhound and have been buying from them ever since. Great company and packs your products well. Preorders are always delayed, but you can't shoot the messenger as they just pack and ship for you. Will be back again and again!!

Been waiting 2 months for my funko pops and in 4 they will send me a gift card that is worthless because I will never ever get the pops I reported it to the BBB because this is Gross and I checked out other reviews its everyone's negative review on there site and ill be disputing my payment.

Paid for in-stock items 2 months ago and I have still not received tracking number for my order. I sent several emails and only received automated emails saying they'll answer some day. I tried to write through Instagram asking for contact information or help with the order but they have their comment section limited and you cannot write direct messages either. I managed to write on one of their posts by using another account and they blocked the account and deleted my message. Careful with this site.

Update - I add this as response to their reply here at Trust Pilot:

First: I have not advertised on your social media, I asked a question regarding my order and stated that I have not received info on my order and I was blocked, not restricted. Horrormerch initiated their reply by trying to falsely state that maybe I was advertising on their social media. Bad start on that reply. Difficult to trust a site like this.

Second: You have not replied to my emails. I have only received auotmated messages saying I will be contacted when updates are directly available. I mean, common. A simple reply would have made all the difference.

I do appreciate that I finally got some type of response thanks to Trust Pilot. So basically, I will have to wait until one of the figures in stock? Can I change that one for another that is currently in stock and receive my order?

Update 2:

There are no emails from you in spam folder or anywhere else. There are no replies from your site, except for the automated emails which I received as stated above.

I guess asking about my order through instagram was a great disturbance for you, as well as posting on this site about my bad experience with Horrormerch. I would suggest a Customer Service training for whoever runs the site.

If possible, please address this question: To my understanding, the Edward figure is the one that is not currently in stock right? Can you just ship the items in stock and forget about the Edward figure? Since it was a part of promotion, you can stay with that figure. I don't mind.

Update 3:

You continue to prove your bad service by stating that I am making false claims. You have not answered my emails and they are not in spam or junk box.

I have not violated your TOS since I have not proceeded with a chargeback nor filed false claims as you are trying to state. The only contact I have had with you is through here at Trust Pilot. So, I guess it was a good idea for me to post my experience with you here.

I have checked on your site and it states that my order has been fulfilled. Has it really been fulfilled? How come I have no email from you, no tracking number, no shipping information whatsoever? Where is my order? You took my payment, but I have no information on my order.

I purchase items from several sites all the time and have no problems at all. First time I buy from you, and it has a been a very bad experience. I paid for the products, the order now says fulfilled, but you have provided no information about shipping/tracking, and you do not answer my emails. You do answer here at Trust Pilot though.

If you are not a fraud/scam site, what is the tracking number of my “fulfilled” order?

Pop arrived safe and sound! Ash has a new home! Thank you!!

Made my first purchase with this site and I will definitely be purchasing from them
again!! The product quality was fantastic and I received my order in a timely manner. Thank you, HorrorMerch!!

Got my first subscription shirt! it's amazing thank you!

I ordered (2) mystery boxes at $50 value and I got 3 items total between the two which weren’t sent together. This would have been fine if they reached the monetary threshold, but upon researching for these items online- which takes time, and taking the average price of each, the collective total for these 3 items was about $60 (graciously) and the value of EACH box was supposed to be $50, so it should have been closer to $100 total. I got an email saying they could not do anything because I was outside the 10 day window after I sent the photos of my items for a “breakdown”. 10 days is no time at all, if you’re sick or on a busy schedule it’s almost impossible to respond within 10 days. I missed this deadline by 3 days while I had COVID and felt terrible for almost a week, then had to catch up with my graduate program for the days I missed while also going back to work with no energy. 10/10 DO NOT recommend.

You guys rule! Thanks again for the merch! Would love to see you guys at Mania again!

Very quick ship on the shirts - thank you! Just ordered another batch - looking forward to them!

Only purchased from here once but already have a gift list ready for the holidays! The shirts are perfect!!

Fast shipping and great packaging to keep figures from USPS damage!! thanks again!

Been ordering from them for years. Might not be the fastest on new releases, but def take care of you and pack everything well.

I should have read this website before buying my package got damaged from the rain and like every other company would I would send them pictures of the damage and they would send me a new box and I would send the old one back except no they sent me right to the post office like I'm supposed to deal with it, now I'm keeping the package because it's not worth the time they won't get back to me either

Wish i could give negative stars,i made the mistake of trying this company out a little before xmas 2021 and decided to order a figure that i wanted,i wish i would've looked at the reviews of this place before i ordered like i usually do with a place im ordering from for the 1st time,the figure i ordered didn't say anything about it being a preorder i even took a screenshot of it for proof,well here it is tomorrow being August 1st 2022 and i still haven't got the figure or a refund,of course around a week later the item is now a so called preorder when it was never listed as such before,thankfully i found the figure at my local mall the day after i made the order with this company,i am thankful i only lost out on 20$,ive never received any shipping info or tracking or anything now,if i found the figure in my mall the day after i placed my order here,there is no way they still haven't got their shipments in yet 9 months later when every other place online and in store has had them for a long time now,and after reading the reviews im amazed at how these people are still in business by just straight up taking people's money and not shipping anything,there is no actual address for the company its a po box go figure lol,i feel sorry for the ones who have spent a good bit of money with these people,take my word and every other person's when i say do not order from them unless you just like throwing money away,there are plenty of awesome and reputable companies in the horror business who actually ship people their orders,they have no way to contact them besides an email which they never respond to anyway and if they do reply its the same useless email they send that is a runaround and nobody to actually answer you,plz stay away from these scammers!!

There advertising is COMPLETELY FALSE. They never follow through with thier free offers. I was blatantly ripped off by this company and there's nothing can be done about it.