horrormerch Anmeldelser 

I want my money back, I'm not going to wait over 6 months, thank you for your business.

Ordered a few shirts from here and they offered a bonus if I ordered. I never received the bonus and they said it's only a limited bonus but I bought it when they offered. Will never buy from here again.

Pre ordered a funko pop in August 2024 and it’s currently Feb 2025. Have not received my purchase and when I reached out to them by a comment on their instagram they blocked me. Since their customer service email is nothing but automated response with links to their FAQ. **Also this response from them stating it was delivered I ordered more than one item, and only received half my order. So I guess they don’t think to actually looking into any customer care regarding an issue. Impossible to track a shipment that was never shipped. Where’s the tracking for the package of the item I preordered????

Can I finally get a refund on a shirt I never got

Absolute rip off. Ordered over $100 worth of merchandise, mostly Neca and received nothing. Attempted several ways to contact them and received no response!! There response to all the negative reviews is exactly the same!! You are throwing your money away purchasing anything from them!!

Terrible shopping experience and customer service! Stay away from this place!

Just simply awful. They lie about shipping items, refuse to communicate with customers, and only after filing a complaint with my credit card months after purchase did they finally condescend to send a partial fulfillment of my order. They are just bad at their business and should stop.

Quick and easy ship thank you! The kids were super happy with everything we got for our Christmas. Definitely eyeing up some for our own collections as well.

UPDATE on 12/19/24: STILL NOTHING
No update about shipment, no product. Nothing
ALSO no response to the email I sent on December 2.
IF I HAD RECEIVED A RESPONSE I WOULDN'T BE POSTING AN UPDATE HERE, but it seems they reply promptly here while totally ignoring email sent to their helpdesk email address other than to send a canned response parroting what's on their website.

I find this HORRIBLE customer service.

So here's the full text of my email since they won't respond to it:

Hello,

I finally discovered this email address at the very bottom of a long automated email, almost as if you didn't want people to find it.

Your website makes it very difficult to get useful information about a specific order. I suspect this is on purpose. I posted on Trustpilot because that seemed like the only way to get a response that wasn't automated. By refusing to be contacted by phone, social media, or email other than to give automated responses, your customer service is incredibly poor compared to most online stores. You bring these third-party site complaints on yourself by making it hard to find useful information about an order and by taking people's money long before you know you can ship the items, in violation of the spirit, if not the exact letter, of your terms.

I've received no updates since I placed the order on November 7. This is unacceptable that the items are still not in stock. Please let me know now when they are expected to be in stock and shipped to me. "Soon" or "sometime in December" are not specific enough answers.

I was told I would not be charged until 2-3 weeks before the items were ready to be shipped, yet I was charged in full on November 8. Therefore, I should either have received the items by now or received a notification that the items were shipping, or I should not have been charged on November 8. This is deceptive and does not comply with the terms I agreed to, which were:
"For items Arriving Soon:
Upon Checkout for select items, as listed per item prior to purchase, you will be charged a $1.00 deposit for that item at the time of purchase to to secure your spot when this item arrives in stock before it is open to the public for purchasing. The remainder of the balance for that item will be charged to your account approximately 2-3 weeks prior to the scheduled arrival to one of our shipping locations. Secondary payment receipts will be sent upon being processed."

Granted, this is some cagey language. I should know, I'm an attorney and am adept at writing cagey language in contracts.

I'd like to know why I was charged on Nov. 8 despite there being zero update on shipping dates on that day or since then.

Please be honest and forthright about when these items will ship. In the alternative, I will accept an immediate refund.

If I hear nothing from you but an automated response, If I do not receive the items within 60 days of my order, and do not receive a refund on that 61st day, I will contact my credit card company about a chargeback.

I ordered some Neca figures in August and still have not received them. Neca was having a delay getting items in from China but now other online stores have the figures in stock. Horrormerch says they are out of stock. Okay, so communicate me! All the site says about my order is “unfulfilled.” You got that right. You cannot communicate with customer service. It’s all automated responses. Bad company. Bad, bad company.

Would give them a zero. Pretty sure they're a scam site. Ordered a Vincent Price ultimate figure on November 8th and have yet to hear anything about it. When I go to the website it says they're sold out and yet I have yet to receive anything. Their help service is useless.

I placed an order on Oct 8 at 9:38 am. When I placed the order, it said other than hold fee, the money wouldn’t be taken out of bank until items were about to ship. My money was taken out of my bank within 30 minutes. It’s now almost 2 months later tomorrow and still no items. Every email I’ve sent has been autogenerated. I’m getting fed up. I want what I ordered or my money back.

Perfect pop selection. Definitely a fan of pop figures and too many to pick up at once. Definitely a sturdy shipping case too. Will be back!

It's been more than 60 days since I placed my order, 2 shirts arrived, the third has never shipped. I followed their contact request instructions on their website and have heard nothing back. They have no other way to contact them. Read other reviews and forum posts, and avoid this company at all costs. I'm not sure how I'm going to receive any money back, or the shirt I ordered. Taking a customers money and failing to provide goods or a refund is basically theft.

Shirt quality fit great and the print is nice and bright thank you!

Ordered a figure from them which never arrived. I had to reach out to customer service multiple times and did not get a response until I reached out to my Visa credit card to cancel the order. Magically, they responded once that happened! The order was then shipped and after all that, it arrived broken. Horrible experience with this company. Horror Merch is true, just be warned the horror will be dealing with them.

Copped some new Crow shirts and they fit great. Glad to see it was for the OG and not the remake.

First time viewer first time customer with too much to choose from. Can’t wait for these figures to arrive!

Quick ship with Wednesday figures thank you!

This company is trash, as the reviews here suggest. They are probably going to respond to this saying any issues are somehow my fault, but to whoever writes these reviews I simply suggest listening to the negative feedback and changing your model based on it. Customers aren't complaining because they are all wrong. Your company is difficult to work with. Your customer service is lackluster and you seem more interested in inundating me with email deals, rather than addressing my concerns.

My timeline:

August 9: I order two Funko figures (MacReady and Blair from the Thing)

October 29: I email the following: "I am very confused about my order, #17083904. I would very much appreciate a human response. I know that the Funko figures I ordered were not available at the time, but they are now from every other retailer, and have been for a month. I get constant emails from HorrorMerchStore saying that you guys are getting Funkos and shipping them. May I please get a response telling me if these figures are in stock or not? I understand that you won't provide tracking details, but the delay on this seems excessive, and I don't think it is unreasonable to ask."

To their credit, I got a response that day saying "Please visit the previous emails and product description for further information. Further updates will be sent - by a human - as they are available for your purchase"

They did not, in fact, have any humans emailing me to keep me informed about my order, including when an item got cancelled nearly three months after being ordered (did they not order enough for themselves?)

My response: "Thank you for your response. I'll take it there is no current known release date then. I appreciate the assurance of future updates."

There in fact had been a release date, because by this point I had already received both Funkos (multiple weeks earlier), each from a different retailer.

October 30: This is the day after I had emailed asking for a release date. I am sent an email stating that the MacReady Funko is being cancelled and I am being refunded. Frustrating, but it is what it is. Looking forward to my Blair Funko. Was this related to asking for an update the day before? No idea.

November 2: I am sent an email saying my order is being shipped.

November 7: A Shaun of the Dead Funko arrives at my home. I was very confused and sent an email asking what happened and what I should do. This is what I wrote: “You sent me a Shaun of the Dead Funko. I never ordered this. I ordered the Blair-Thing Funko and the MacReady Funko (although the MacReady Funko just got cancelled for some reason). What should I do to either assure I get the Blair-Thing Funko that I ordered, or get a refund?”

I included three photos. One of the box, one of the Shaun of the Dead Funko, and one of a receipt of my order.

November 10: Haven't heard from them. Emailed to make sure they heard from me. “Hello. I'd love to hear an update on this. Thank you.”

November 12: Reached out again with just “Please respond.” No word.

November 13: I sent the following. Waiting for November 16, two weeks without contact, to post a negative review.

"The Funko you sent me mistakenly wasn't even a large one like the Blair-Thing. I feel like you've stolen from me, especially since I don't know if I'll ever hear from you again. Please, this is the last email I'll be sending before I end up just writing some negative reviews. Please issue a refund, even a partial one to cover the difference in costs between the Blair figure and the Shaun one. If you send me a shipping label I'll even send you the Shaun one back (still unopened and packed in the box you sent me) and just take a full refund at this point. Just anything to show that you guys care at all. Please."

November 16: Well, it's been two weeks since any contact. This company is an absolute joke. Anyone interested in a Shaun of the Dead Funko? Trying to mitigate this loss. F you, Horror Merch Store.

In the meantime, I had decided to order these Funkos elsewhere after I saw they had been released in October and received them mere days after I ordered. The whole process was unprofessional and unreasonable. To any representatives reading this you should be embarrassed. They are probably going to respond to my review here trying to somehow say none of this is their fault. If only they could have taken the time to work with a paying customer to fix this simple issue. Have some accountability…

Stay away.