We bought a Engwe LE 20 cargo bike from Horizon and wanted to say their sales and support team are fantastic. The bike was delivered within a couple of weeks (China origin) but was damaged (broken rea... Vis mer
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Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
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I specified Horizon Micromobility as the supplier for my cycle to work scheme. Mainly as they had in stock all the cycles I was interested in. The whole deal was sorted out quickly and efficiently... Vis mer
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Slow despatch but after a brief call recognised an error and rectified very quickly with next day delivery and refund of postage. Excellent product, price and service. Will definitely use again. Thank... Vis mer
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Customer service is brilliant, I wanted a Fiido and Horizon was the only company I found that would do one on my works company scheme. Matt was super helpful with sorting it out and responded to my en... Vis mer
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Informasjon om virksomheten
Skrevet av virksomheten
Specialists in the new and growing area of micromobility, electric bike, e-scooters spares & accessories
Kontaktopplysninger
Kingfisher Works, Tag Lane, RG10 9SH, Hare Hatch, Reading, Berkshire, Storbritannia
- hello@horizonmicromobility.com
- horizonmicromobility.com
4,6
Enestående
303 anmeldelser
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Har svart på 100 % av de negative anmeldelsene sine
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Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Customer service is brilliant
Customer service is brilliant, I wanted a Fiido and Horizon was the only company I found that would do one on my works company scheme. Matt was super helpful with sorting it out and responded to my endless queries promptly. The only issue I had was with the delivery, This was not due to Horizon though, This was the shipping from Fiido themselves. Couldnt fault Matt in the slightest !
4. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra Horizon Micromobility
Thank you for leaving us a review. Thank you for your business 😀
I dont think they are interested in…
I dont think they are interested in selling a bike - Matt the owner sounds pretty unfriendly and the whole approach is not customer oriented and seems quite unhelpful- that is a red flagh to go purchase anything from them especially for the lower end bikes.
13. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Horizon Micromobility
Good Morning, We're sorry Matt sounded unhelpful. We are in fact very much interested in selling bikes and the majority of bikes are fairly low end in price, typically £1,000 - £3,000. Unfortuantly we don't offer any lower end than this.
Slow despatch but after a brief call…
Slow despatch but after a brief call recognised an error and rectified very quickly with next day delivery and refund of postage. Excellent product, price and service. Will definitely use again. Thanks.
22. juli 2026
Svar fra Horizon Micromobility
Thank you for leaving us a review. Thank you for your business 😀
Svar fra Horizon Micromobility
Thank you for leaving us a review. We'll try and earn that exta ⭐️ next time 😀
Good communication and updates on my…
Good communication and updates on my new bike very good company to deal with
20. juli 2026
Second bike bought from Horizon
Second bike bought from Horizon. Clear communication, quick delivery, once again extremely satisfied with the overall experience
6. juli 2026
Svar fra Horizon Micromobility
Thank you for your repeated custom 😀
Friendly & efficient.
I specified Horizon Micromobility as the supplier for my cycle to work scheme. Mainly as they had in stock all the cycles I was interested in.
The whole deal was sorted out quickly and efficiently over the phone and by email. A few days later my bike was delivered to my door in Scotland.
No dramas whatsoever.
Friendly and knowledgeable staff.
Highly recommended.
23. juni 2026
Svar fra Horizon Micromobility
Thank you for leaving us a review. 😀
Svar fra Horizon Micromobility
Thank you for leaving us a review 😀
The back brake light plug-in adapter…
The back brake light plug-in adapter was not compatible.
26. mai 2026
Svar fra Horizon Micromobility
Sorry to hear that - this is an HX X9 brake lever and is for the HX X9 electric scooter - it only fits the HX X9 electric scooter. Also the brake lever doesn't connect to the back brake light the cable is the cut out for the motor. Please return and we'll issue a refund.
Good advice and delivered on time
20. april 2026
Svar fra Horizon Micromobility
Many thanks for your review
Absulety fantastic service!!!
Absulety fantastic service!!!! Great bike and Matt is really helpful and responsive!!!! I would 1000% recommend!!!!
8. mai 2026
Svar fra Horizon Micromobility
Hi Rocio - thank you for your kind words
Svar fra Horizon Micromobility
Hi Denise - many thanks for your review
Svar fra Horizon Micromobility
Thanks James
Good comms and very easy to deal with
Good comms and very easy to deal with. If he couldn't get to the phone, the 'chat' was answered quickly.
12. mai 2026
Svar fra Horizon Micromobility
Hi John - many thanks for your review
Good communication and service.
11. mai 2026
Svar fra Horizon Micromobility
Hi John - Thanks for taking the time to leave a review
Bought an engwe engine x from them…
Bought an engwe engine x from them through the cycle 2 work scheme. Can't fault the service, really helpful. Delivery was quick and easy. Love the bike, can't wait for warmer weather so I can commute on it.
14. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra Horizon Micromobility
Hi Mark - thanks for your review, hope you're enjoying the Engwe!
Generally good and friendly service…
Generally good and friendly service loses a star as communication and updates could have been more frequent and earlier.
5. mai 2026
Svar fra Horizon Micromobility
Hello Chris,
Thanks for your review. There does tend to be periods when we wait for couriers to collect or confirm delivery and for admin tasks such as DVLA registration to take place. While it may seem nothing is happening we do have a company policy of only updating customers when there has been a change. However we have had a number of customers mention similar so we will now provide timelines and dealines so if they haven't heard back by a date then please contact us. We do get so many customer chasing their order hours or the following day asfter it was placed - we're not Amazon.
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