Hop2.com Anmeldelser 

Never heard of them and booked for the first time. Super responsive customer support. Spoke with Greyson. Got me an AMAZING deal. Have not been able to find anything close on any other website. Will be a returning customer!!!!

very helpful. I will share it with my family and friends.

Update 06Mar2023: After multiple follow up emails and overseas calls on my side - which they kept bouncing from one agent to another, I am still waiting for a resolution.

*****
I got charged double for a single flight ticket
I got charged double for a single ticket. Ask for refund on one of the charge since nov 2022 but up to now still waiting. I have been promised to be contacted multiple times but was never called. The amount is close to $5000.

Booking reference number: H645D54

We bought a ticket, changed the flight without letting me know. No one answer or contact me to help.....
We ended up buying another ticket from real travel agent.
Hop2 is a scammer

I paid 2 thousand dollars to this scam agency, and this has been a terrible experience. Hop2's lack of assistance and their failure to provide me with a resolution or even basic customer service has caused me significant frustration and financial loss. I urge others to think twice before booking with Hop2 and to avoid experiencing the same issues that I have faced.

I booked a flight with Hop2 from YEG to CEB but was unable to travel due to COVID restrictions. As a result, I contacted Hop2 to convert my flight to airline credit, for which they charged a US$200 fee. However, despite calling them multiple times over the past month, I have not been able to use my airline credit as they have not been helpful.
Each time I call, they provide me with a flight itinerary for a specific day and inform me that they need approval from the airline. After waiting 2-3 days, they inform me that the airline has denied the application and that I need to search for another itinerary, repeating the process all over again.
I strongly believe that this kind of service is unacceptable, and I feel the need to expose Hop2. They are not helping their customers and causing more inconvenience during these difficult times. This agency should not exist at all! If anyone can assist me in bringing attention to this matter, it would be greatly appreciated.

Vermont was very helpful in looking for best deals & booking the tickets for me with all options, also provided me with eticket & booking confirmation, immediately once the payment went through. I will definetely recommend him.

My travel agent Josie went above and beyond to get me the best flight deal possible. She patiently explained and answered all my questions accordingly. I would definitely recommend her to anyone who wants the same great experience as I did. Thanks Josie and Hop2 Travel. Best regards Richard P.

Excellent services
Go for it.....

The Agency SANDRA was very cordial, prompt and sincere. Went extra miles to find the suitable flight with less price. I never seen such a fantastic service in my 20 years of experience. She deserves recognition.

Needed tickets for my wife and me to Brazil, leaving on different dates but returning on the same date. Searched through Skyscanner which I read about in an article on CNN.com and found flights. The booking took me to Hop2 and the customer service rep is named Gerald who helped me get a price with checked baggage. He was very helpful. This was just a few minutes ago, so we will see how the issuance of tickets goes. So far, so good ...

I booked flight almost 20 hours ago and still no ticket issued. All the follow up channels i tried and my experience is same and painful frustrating as previous 2 reviewers. Can someone help to get me the ticket or advice what is going on?

Still pending to see what will happen. I booked a multicity flight to the Balkans from Los Angeles. I booked two tickets with two different airlines for roughly 1100 dollars USD.

After paying and seeing the charge on my card I got an email from them saying they cannot book the flight I just paid for, and they offered me another flight which is over 700 dollars USD more. I also paid for extras to diminish flight change costs if needed as well as other protections. This is so disheartening and does not look good.

UPDATE: Have had HOP2 reach out stating they could not refund me and now I have to dispute the transaction with my bank to cancel the charge of over 1000 USD. Horrific service, misleading pricepoints, and then they try to upsell me when they do not have the tickets they listed on their website. Would give this website 0 stars if possible.

UPDATE 2: I am in contact with the fraud division of HOP2 and my bank attempting to get over $1000 USD which has now shown up as charged in my bank. Additionally, in response to your response how do you think it is lawful/morally okay to try to upsell a flight for 700 dollars within minutes of booking a flight.

I booked flights to New Zealand with HOP2 and was so happy at first.
Due to circumstances beyond hop2's control my Feb 14 flight had to be re-booked. They told me they could get me on a Feb 25 flight. 8 days later I am still waiting for confirmation.
They keep giving me the run-around saying that they are waiting on the airline due to a "booking class" that could cause issue.
We spoke to Air New Zealand and they said that is not a valid issue.
On their Online chat I keep getting scripted answers and empty promises. When I call I get put on hold for hrs and get no response. Then they e-mail saying they tried to call and were unsuccessful, as I am on hold with them.
Then they came back and said they could not get me on the Promised Feb 25 flight and put me on a Feb 28 flight.
Save yourself the headache, choose another booking agency.

Please save yourself a nightmare. This place has the worst customer support. They cancel our connecting flights and they have no interest in helping us fix the issue. We have spent endless hours on the phone with them without a solution.Everyday they say give us 48 hours. Nobody knows what is going on. Seriously pay a little bit extra but use a reputable place like Expedia, Priceline or the airline directly.

Zick found an alternative flight to Australia, which had nearly the same schedule, about $100 US cheaper per ticket. Much appreciated.

Special thank you for a great service Erin
erin.k

Nigel is a gem!! You can say what you want to about this company - I have read the reviews - it’s all about how you treat people …. HE was so professional and courteous!! Ovago did a tremendous job for me and I would use them again no problem. Treat people kindly … they have a hard job and mistakes get made. It is all about how you handle it and Ovago treated me amazing and I am grateful 😊

Very supportive and welcoming Team.

Clifford was very helpfull and nice, quick and efficient. He helped me to find a ticket, even better in time and price than the one I was about to buy. Thanks a lot!