Hop2.com Anmeldelser 

The bad agency in the world. It was tge first and the last experience with them. I lost 6000 $ in my last trip, they left me in the country that I traveled, the company " British airways" canceled the flight and this agency stolen all my money, and I reserved by air france for 5000 $ dollar to comeback to the USA. Don't believe them, they scam. If there is 0 stars I give 0 star. HOP2 is the worst agency, they scam, don't believe them, you'll lose your money.
You can read their response in the reviews, I told you dears costumers, don't buy from them, they took out their responsibility, I contacted British airlines and they told me that I don't buy the tickets from them, and I have to contact straight the one that I've bought a tickets (HOP2). I lost more 5000 $ and I almost loose my son because them, just an advise, don't use tge hop2 to buy a tickets. They scam, they are not professional, and there is no where you can claim to get a refund. I don't know how an agency like this one works at the USA. Very very very .... bad agency.

I booked a flight with hop2 for over $2,000 and the company call me to verify my purchase. I told them everything they needed to know and ask if there was anything else I needed to do to future verify myself. I am military personnel and booked that flight to go to my medical appointment and return to work. Hop2 canceled my flight and tried to tell me it was my fault and made up every excuse and did not take accountability for there grave error. The staff members of their customer care team is highly incompetent and I have yet to receive a full refund for my ticket. They didn't offer any appeasement for my inconvenience. I am currently dealing with the passing of my late grandmother and travel to prepare funeral arrangements and now going thru this anguish while grieving, I am in duress for Hop2 has cause conflict with my job and my livelihood. I am delayed to go back to work with means missed pay and more time away from my loved ones. I DO NOT recommend ever using this company. They truly deserve to be out of business.

Chanel was great to work with. They were clear with information, listened to my flight needs and helped me find the best options available. I would highly recommend!

I am a ticketed passenger who needs to make a change. I have chatted 4X and called 3X in the last 24 hours and still NO ONE CAN HELP ME. The chat agents say call, and the IVR keeps saying use chat and disconnects me.

What does one have to do to get a LIVE PERSON THAT CAN HELP??

The chat agents say 1 hour, 5-6 hours and now 24 - 48 hours. All except the 48 hours have passed.

With GOD as my witness, this is the ABSOLUTE WORST SUPPORT EXPERIENCE I have EVER HAD. This needs to get fixed quick, I have a dying relative.

Otherwise I will never buy another thing from this service and I will make it my mission in LIFE to get so many negative reviews posted that it will hurt.

Frustrated customer.

The agents in the chat are really helpful and friendly - great service without additional fee. Saved me a lot of time in decision making. Definitely recommended.

Genevieve Genevieve Genevieve. She is a Gem. Absolutely service minded and willingness to give extra hand and help. Very patient and loyal customer service agent! Seen little amount of people of this calibre. Hats off!!

They have nothing but wasting your time and maybe money sometimes

DO NOT USE THIS COMPANY. EVER. They have spent 5 days being completely incompetent, lying, and making it impossible to get compensation from the airline due to a cancelled international flight and arriving 8+ hours after scheduled. THERE IS A LEGAL RIGHT TO COMPENSATION IN THE EU per EU Air Passenger Rights Regulation No. 261/2004 and not assisting a passenger as required by the airline to submit the claim IS ILLEGAL. Please put me in contact with someone that will actually submit this claim or I will be taking legal action against this company.

My issue was not solved. When I got my ticket it didn’t say self transfer bjt the lady who called me told I have self transfer so I asked them to change my ticket cause I was never told self transfer, they gave me no answer

Terrible. Over 3 years and they did not solve my refund case (the flight was cancelled not because of me), kept saying that it was the airline's fault. 3 years ago I contacted the airline and the airline said that they need the agency Hop2 to talk with them. Seems like Hop2 did nothing since then and at this point they said i could not get a refund due to the expiration of the ticket and said that it was due to the Airline's slow response. Hop2 once provided me with the email address of the airline however when i sent mail to that email address, there was an error- mail can not be sent.

Company very professional and effective
Greyson (agent) highly proactive, very helpful trying to find a flight, schedule to meet my needs
Thanks

Andor went above and beyond to get me the BEST price!!!This is my 4th booking with HOP2...

My experience was great! The customer service people support me with everything!

I was able to change my date of travel by just chatting with the sales rep online. Amazing service.

I recently had an experience with Hop2 that has left me feeling extremely disappointed and frustrated. Despite paying almost $2,000 USD for a flight and an additional $150 USD to have it credited as future flight credit, my flight change request has not been addressed despite calling their customer service line repeatedly for the past three weeks and having tried to make the change for the past 15 months. The lack of attention and assistance I received in resolving this issue was deeply disappointing.

The agent named Braxton was assigned to me but was incredibly hard to contact, rude, and even hung up on me during one of our conversations, I expect a certain level of professionalism and customer service based on the reviews they have on this platform. Unfortunately, the experience I had fell far short of these expectations. It was frustrating and time-consuming, and I felt undervalued and dissatisfied with their service.

Overall, my experience with Hop2 was disappointing, and I cannot recommend their services to others. I hope that they take the necessary steps to improve their customer service and address the issues that led to my negative experience.

DO NOT USE THIS TRAVEL AGENT!!!! This is a complete scam and you will be left paying for 12 months after even though they don’t do what they say they will! I was left stranded in Germany with no way of contacting the agent to help rebook a new flight! I REPEAT DO NOT USE THIS TRAVEL AGENT!!!!!!!!!

My name is Paulo. I paid my ticket yesterday 21th March 2023, for me to fly on April 26ht 2023. Before paying, "I read everything that was offered to me", and I decided to just buy my ticket!. Today my phone received a lot of calls, and also text messages from them. "Offering the same things that I had already read, and refused before paying my ticket!". They stopped calling and texting me, only after I sent a text message to the lady named Katie. "Hi Katie!. I already paid my ticket, and I can seat in any seat available on the plane!. Thanks, Paulo". I hope I don't have any more problem, until I make my flight.

Tried to book a flight ticket with them. They changed the price twice so I eventually decided to boo through another provider. All of the sudden I started receiving calls and messages from them without my permission. They used my personal mobile number that was requested for the flight booking without my consent. Be aware and stay away!

Really disappointed in their communications. I had booked in September 2022, a British Airways flight from Heathrow to Toronto and then WestJet, Toronto to Ottawa for May 8, 2023. I found a good rate and then on March 6th, they CANCELLED! It was not their fault it was cancelled, but it is how it was communicated to me. I received an email from Hop2 with this message “Please note there are flight cancellation and changes observed on your booking. Since there are no alternate flights for travel, we can offer cancellation and refund for your flight tickets.” This flight is two days after the Kings Coronation!!!. I was left high and dry! I had to scramble to find another flight, I did not know if it was British Airways or WestJet that was the problem, I emailed Hop2 and no response. It wasn’t until the evening news that I found out it was WestJet cancelling all Toronto/Ottawa flights starting May 1st. Why couldn’t HOP2 offer another flight from Toronto to Ottawa using a different airline? AND Call me?? I ended having to book a flight from Heathrow that bypasses Ottawa flying over my house and lands in Calgary, then spend another 4 hours to get back to Ottawa!

Facts that led to this complaint.
The purchase of five tickets for a specific itinerary which was changed without consent, by HOP2, and HOP2 communicated via email and provided a link.
Understanding of the link as explained was to show the proposed change, however it was a ruse by HOP2, clicking the link opened a page that was acceptance of the new change, without giving the opportunity to review it.
Since then have contacted the airline who blames HOP2 and vice versa without resolving the issue and accommodating us in a suitable flight.

N I promised to resolve but lied, not willing to resolve and accommodate as requested.

This is the lie:

let me start by saying that I understand how frustrated you may feel right now.



What I meant is yes, the changes are processed by an agent, but before they were being processed you accepted them yourself through the e-mail you were sent. And when I spoke to the airline they told me they can not offer another options as the first one was accepted.



Best regards,

Nikita

Customer Experience Team

The airline denies any knowledge.

They can say to send email for a non existent resolution to:customercare at hop2.com or investigation at hop2.com

At best they say they follow orders, not different then the third reich all following orders and murdering innocents. This is one company that must be avoided at all costs.

HOP2 Travel continues with their lie, they blame Lufthansa airlines group, according Lufthansa HOP2 Travel did not contacted them or their sales rep asking for a solution.