I received my first subscription box and it's great. Im having fun doing the projects and the videos are really helpful. I had some questions about patterns and the support team was very responsive, q... Vis mer
Selskapet har svart
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
I will start off by saying their customer service is top notch. They have been so helpful and thorough. I received some beautiful yarn through this subscription and I did enjoy the patterns in the boo... Vis mer
Selskapet har svart
I was told my package was delivered when it actually was not. Turns out this was because I had accidentally entered my address incorrectly the first time around. When I tried to figure out what was go... Vis mer
Selskapet har svart
I have received two knitting boxes from hooks and needles. So far, my experience has been great. They provide patterns for more than one project and the materials provided are of high quality. I had a... Vis mer
Selskapet har svart
Informasjon om virksomheten
Skrevet av virksomheten
Create art with your hands and experience joy! Get inspired to knit or crochet every month 🧶
Kontaktopplysninger
2e van Leyden Gaelstraat 1g, 3134LH, Vlaardingen, Nederland
- support@hooksneedles.com
- hooksneedles.com
4,6
Enestående
546 anmeldelser
Ingen tidligere historie av å be om anmeldelser
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Har svart på 100 % av de negative anmeldelsene sine
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Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Ordered the yarn of the month
Ordered the yarn of the month, as a Christmas present for my mother. Was very underwhelming when it arrived. Just three balls of yarn in an oversized box. No packaging , No catalog, very disappointing for a first time purchase. Giving it another month to see how it goes. Getting emails saying second purchase comes with extras.
25. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra Hooks & Needles
Hi there!
We’re so sorry to hear that your first experience wasn’t as exciting as we had hoped! Especially when you’re gifting it to someone special.
We’re glad to hear you’re giving us another month - we’re confident that with our next box, you’ll feel the love and care we put into every detail.
If you have any questions or concerns, please don’t hesitate to reach out to our support team at support@hooksneedles.com (for US customers) or help@hooksneedles.com (for international customers). We’re here for you!
Thanks so much for sharing your thoughts, and we can’t wait to turn things around for you next month 💖
So exciting receiving yarn and ideas
So exciting receiving yarn and ideas. My only issue was and extra cost at customs.
5. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Hooks & Needles
Hi there!
We're so happy to hear you’re excited about receiving your yarn and the ideas we’ve curated for you! We totally get that customs charges can be a bit of an unexpected hurdle, and we’re really sorry for any inconvenience that caused.
We’re always looking for ways to improve, so your feedback is super helpful! If you have any questions or need further assistance with customs or anything else, please don’t hesitate to reach out to our support team at help@hooksneedles.com (for international customers) or support@hooksneedles.com (for US customers).
We’re here to help!
Thank you for sharing your experience - happy crafting! 🧶💖
Not worth the money
The kit I received wasn't worth the money, ive cancelled my subscription...... For £30+ I get to make a hat!!!!!!!
19. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra Hooks & Needles
Hi there!
We're really sorry to hear that your kit didn't meet your expectations. We totally understand how frustrating it can be, especially when you're investing your time and money. For over £30, you should feel excited about your project, and it sounds like we missed the mark this time.
We'd love the opportunity to make things right! Please feel free to reach out to our customer support team at support@hooksneedles.com (for US customers) or help@hooksneedles.com (for international customers). We’re here to listen and help however we can.
Thank you so much for your feedback - we’re always working to improve, and your thoughts are invaluable to us 💖
I’m actually an experienced crocheter
I’m actually an experienced crocheter, a certified teacher even. My husband got this subscription for me for Christmas and I’m getting a big kick out of it. The contents of the box were great quality, the yarn was so soft and delightful and the patterns were perfect for a new crocheter and fun for this old one to play with. I’m really looking forward to future boxes!
3. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Hooks & Needles
Hi there!
Thank you so much for your kind words - and what a thoughtful gift from your husband! We’re honored to have an experienced crocheter and certified teacher like you enjoying our boxes 😊
It means a lot to hear that you’re loving the yarn and finding joy in the patterns - whether they’re a playful break or a fun twist on familiar stitches. We work hard to strike that balance between approachable and inspiring, so this truly made our day.
We’re so excited to keep surprising you with what’s coming next. Thanks again for being part of the Hooks & Needles family - your creativity is exactly why we do what we do 💛
I made the bunny lovey
I made the bunny lovey and was going to make the purse but there wasn’t enough yarn to complete it. Was disappointed that I could only make the bunny lovey
18. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra Hooks & Needles
Hello there!
Thanks so much for your review - and we’re thrilled to hear you made the bunny lovey! It's such a sweet project.
We totally understand the disappointment about not being able to complete the purse, too. Just to clarify: each issue of our project magazine includes a note on how many full projects you’ll be able to complete with the yarn provided. In most boxes, we offer bonus patterns so you can choose what to make - but there’s typically only enough yarn for one of the featured projects, not all of them.
We’ll make sure this is even clearer moving forward. And if you’re ever unsure, our team’s always happy to help!
Thanks again for being part of the Hooks & Needles family - we’re lucky to have crafters like you 💛
Yarn is so very very soft
Yarn is so very very soft. The projects don’t match the yarn weight and hooks recommended. I’ve made adjustments and will proceed with alternate projects. The yarn colors are awesome, I look forward to the next box. Thank you
8. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra Hooks & Needles
Hello!
First off, thank you so much for your kind words about the yarn. We love that you’re enjoying the softness and those color pops (aren’t they dreamy?).
You’re absolutely right to call out the mismatch on the hook size vs. yarn weight. That feedback helps us grow, and we’re already working on making those pattern pairings more spot-on in future boxes. In the meantime, we totally admire how you adjusted and found your own flow. That’s exactly the kind of creativity we’re all about!
Thanks again for crafting with us 💌
So fun, so cute!
I love the projects, the element of surprise, and the articles included. The yarn and tools are great quality and the projects are fun to make.
12. november 2025
Anmeldelse skrevet uten oppfordring
Svar fra Hooks & Needles
Hey Leslie!
Thank you so much for your wonderful feedback.
We're so happy to hear that you're enjoying the projects, the surprise element, and the articles. It's great to know that the yarn and tools are meeting your expectations. We’re thrilled that you’re having fun with the projects, and we can't wait to bring you even more exciting crafting experiences in the future! Happy crafting! 😊
Complete kit
6. november 2025
Anmeldelse skrevet uten oppfordring
Svar fra Hooks & Needles
Hello Cheryl,
We're thrilled to hear you loved the complete kit. We’re always excited to provide everything you need for a fun and creative crafting experience. Happy crafting, and we can’t wait to surprise you with more kits in the future! 😊
Disappointing to say the least
Disappointing to say the least. Got two crochet hooks, both the same size, that’s helpful. The pattern and yarn were their spring release, I believe it is now fall. Not worth the money.
17. oktober 2025
Anmeldelse skrevet uten oppfordring
Svar fra Hooks & Needles
Hello Pam!
Thank you for sharing your feedback, and we're truly sorry to hear that your experience didn’t meet expectations. We understand how important it is to receive items that are both useful and timely. Your comments about the duplicate crochet hooks and the pattern and yarn being from a previous season have been noted, and we will certainly take them into consideration as we continue to improve our offerings.
We want you to feel excited about each box you receive, and we would love the opportunity to make things right for you. Please feel free to reach out to our customer support team at support@hooksneedles.com if you’d like assistance with an exchange or if there’s anything else we can do for you. Your satisfaction is really important to us!
For the money I thought there would be…
For the money I thought there would be more in it and the yarn would be more
23. oktober 2025
Anmeldelse skrevet uten oppfordring
Svar fra Hooks & Needles
Hello Sheryl,
We truly appreciate your thoughts and understand that value is an important factor when choosing a crafting kit. We’re always working to ensure our boxes provide the best quality and experience possible. We’ll definitely take your comments into consideration as we continue to improve. We hope you continue to enjoy your crafting, and if there's anything else you'd like to share, we’re here to listen!
Its just such a well thought out box!
Its just such a well thought out box. I learned to crochet as a child, so its nit new to me, but the videos were super helpful as sometimes I can get confused reading the directions. And the free gift is adorable. Looking forward to my next box!
23. oktober 2025
Anmeldelse skrevet uten oppfordring
Svar fra Hooks & Needles
Hello Courtney,
Thank you for sharing your experience! It’s wonderful to hear that the videos were helpful, especially when the instructions can be a bit tricky at times. We’re also glad you loved the free gift. It’s great to have a fellow crafter who’s revisiting their childhood hobby, and we’re thrilled to be a part of your crafting journey.
Quick shipping and multiple pattern…
Quick shipping and multiple pattern options. Makes a great gift too because you can be a beginner or advanced with your skills and still complete something cute!
1. oktober 2025
Anmeldelse skrevet uten oppfordring
Svar fra Hooks & Needles
Hello Aimee,
Thank you for your wonderful review! We're so happy to hear you enjoyed the quick shipping and the variety of patterns. It's fantastic that the kits are great for both beginners and advanced crafters - crafting should always be fun and accessible. We agree, they do make the perfect gift for any skill level! We appreciate your support and hope you continue to create beautiful projects with us.
The books pictures of whow the projects…
The books pictures of whow the projects are to be done.
7. oktober 2025
Anmeldelse skrevet uten oppfordring
Svar fra Hooks & Needles
Hello,
Thank you for sharing your thoughts! We’re glad to hear that the pictures in the project book have been helpful. Clear visuals can really make a difference when working on new projects. If you ever need any additional guidance or tips, feel free to reach out - we’re here to help. Happy crafting!
Subscription box
I love that the kit comes with everything! It was so much fun to look at the 3 options to make. I only wish there was enough yarn to make all 3 items.
14. oktober 2025
Anmeldelse skrevet uten oppfordring
Svar fra Hooks & Needles
Hello Stacy,
Thank you so much for your feedback! We’re thrilled to hear that you enjoyed exploring the three project options. We understand how important it is to have enough yarn to complete all your chosen projects, and we’ll certainly take your suggestion into account for future kits. We hope you continue to enjoy crafting with us.
Great project ideas for beginners
It had some great project ideas and im expanding my crocheting skills. I like that there are several projects to choose from and the yarn is very nice also. I do wish that for someone my age that the tutorials could be closer up so I can see better where the needle is going, this always trips me up and I have to watch over & over again to tell what is is im supposed to do.
6. oktober 2025
Anmeldelse skrevet uten oppfordring
Svar fra Hooks & Needles
Hello Norma!
Thank you so much for your thoughtful review!
We're thrilled to hear that you're expanding your crochet skills and enjoying the variety of yarn and projects 😊 We completely understand the importance of clear visuals, and we’ll definitely take your suggestion about closer-up tutorials to heart.
We want to make every step as easy as possible, so we’ll work on making the instructions even more accessible for you. Thanks for bringing this up. Keep crocheting 💕
I enjoyed my first box!
I enjoyed the fact that I have patterns for 3 different levels of skill. I enjoy the fact that nor only are the patterns broken down on paper, but we can watch the videos as well. Definitely look forward to improving my skill level!
28. september 2025
Anmeldelse skrevet uten oppfordring
Svar fra Hooks & Needles
Hello Alica,
It's all about making sure you have the right tools to grow and enjoy the process! We’re excited to be part of your improvement, and we can't wait to see how your skills continue to blossom.
Happy crafting, and keep up the amazing work! 🌟
Good Stuff
The first box I received was awesome. Great yarn and projects for me to choose from.
27. september 2025
Anmeldelse skrevet uten oppfordring
Svar fra Hooks & Needles
Hey Kim!
We're thrilled to hear that you loved your first box! 🎉
We’re dedicated to providing fun, high-quality yarn and exciting projects that inspire your creativity. We can’t wait for you to see what’s in store for your next box - more surprises and crafting fun ahead! Happy crocheting/knitting 🧶
Great yarn,and gifts
Great yarn,and gifts. I love the instructions for projects. The instructions were easily followed especially for an advanced beginner.
16. september 2025
Anmeldelse skrevet uten oppfordring
Svar fra Hooks & Needles
Hey there!
Thank you so much for your kind words! We’re thrilled to hear that you loved the yarn, gifts, and instructions 🎉
It's fantastic to know that the projects were a great fit for your skill level. We aim to make crafting enjoyable and easy, no matter where you are on your journey.
My only reason for 4 out of 5 stars is…
My only reason for 4 out of 5 stars is that I think when you see a photo, you expect to get what is in the photo. The photo that got me to sign up was not what I received. Also, I would love to be able to choose my colors or a color palette since the two boxes I have received are not colors I will wear myself. Other than that, I am loving it.
12. september 2025
Anmeldelse skrevet uten oppfordring
Svar fra Hooks & Needles
Hello Jen!
Thank you for your feedback and for sharing your thoughts with us.
We totally understand how important it is for the product you receive to match the photo that inspired you. We’re sorry that wasn’t the case this time, and we’re taking your suggestion about color preferences to heart.
If you ever encounter any issues or need assistance with your box, please don’t hesitate to reach out to our support team – we’re always here to help! We’re so glad to hear that you’re still enjoying the boxes overall, and we can’t wait to keep inspiring your crafting journey.
Thank you for being such a wonderful part of our community!
Customer service is amazing
Customer service is amazing. Very quick to respond. Very polite and took the time to hear what I had to say. Offered several options to resolve and/or fix my issue. Great with follow up as well. Highly recommend Hooks & Needles
28. august 2025
Anmeldelse skrevet uten oppfordring
Svar fra Hooks & Needles
Hello Amy!
We’re beyond thrilled to hear that our customer service team was able to assist you quickly and thoughtfully 💖 We always strive to go the extra mile to ensure your experience is top-notch, and it means the world to us that you felt heard and supported. We’re so grateful for your recommendation, and we’re here for you anytime you need us!
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.