Phillippa was so helpful and explained her reasons for the boot she choose for my pony based on his hoof shape and my particular needs for a boot to take stony terrain. I felt confident in choosing... Vis mer
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For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
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Ordered a slow feeder three weeks ago. No updates from company other than when I pushed for them on Whatsapp. When I asked again was just told owner was sick but still no updates. When I asked... Vis mer
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The only company in Ireland I could find thay sells the small radius style rasps, I was delighted because these are so hard to buy from Ireland. And the fact they specialise in boots for horses and... Vis mer
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Great service for an owner new to good boots. I would have chosen different boots (that wouldn’t have fitted) if I hadn’t used this service- worth the money especially for a newbie! I especially liked... Vis mer
Informasjon om virksomheten
Skrevet av virksomheten
Hoof Boots IE based in Co. Kerry Ireland offers specialist equine hoof boot fit and supply for horse and rider comfort. Multiple hoof boot design stockists to find the best design for your horse.
Kontaktopplysninger
Knocknagoshel, Tralee, Irland
- 0858772543
- fit@hoofboots.ie
- hoofboots.ie
4,3
Enestående
69 anmeldelser
Ingen tidligere historie av å be om anmeldelser
Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative
Har svart på 100 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av 24 timer
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Really helpful and informative
I placed an order with HoofBoots Ireland, and the team followed up with a call to ensure I knew my order would fit. As the product was new we scheduled a fit visit and I'm glad we did. It saved me a lot of time (and returns of the wrong boot and size!).
The communication was great and the boots were delivered quickly and I'm very happy with them. I would definitely recommend.
27. september 2024
Svar fra Hoof Boots IE
Thank you very much for your review Katherine, you are always welcome to get in touch if you have further questions.
Amazing helpful experience
Phillipa was so helpful from the very beginning! She helped me walk through every stage of the fit kit which I was so helpful, and then she helped me figure out which boots fit best! The boots arrived and my mare has been so happy to wear them!
18. oktober 2024
Anmeldelse skrevet uten oppfordring
Svar fra Hoof Boots IE
Thank you very much for your review Emily. Delighted to help you!
Super fast delivery!!
Super fast delivery!!! Great quality product (haynet) and a lovely treat feeder net included for free. Will order again!
14. oktober 2024
Svar fra Hoof Boots IE
Thank you very much for your review Julie, we have more nets coming soon :)
Brilliant communication,
Brilliant communication,
I ordered the wrong boots by mistake,there was a change over very swiftly no problem at all.
18. juli 2024
Svar fra Hoof Boots IE
Thank you very much for your review, happy to help.
Fast delivery and the trickle round…
Fast delivery and the trickle round bale net is working out great under my hay bell helping to reduce waste. Easy to put on the bale.
9. oktober 2024
Svar fra Hoof Boots IE
Thank you very much for your review and delighted to hear the net is working out well for you.
Fantastic service, wonderful to deal with
They were so helpful in finding the right fit for the horse and the customer service was fantastic. So quick and they're exactly what I needed. I will definitely be using them again.
1. august 2024
Svar fra Hoof Boots IE
Thank you very much for your review Lucy, always a pleasure.
The right boot for my horse was…
The right boot for my horse was recommended by Phillippa great job Fusion All Terain
9. oktober 2024
Svar fra Hoof Boots IE
Thank you very much for your review John, happy to help.
Svar fra Hoof Boots IE
Thank you very much for your review Louisa.
Boots as described and made a big…
Boots as described and made a big difference to welfare of horse
9. mai 2024
Svar fra Hoof Boots IE
Thank you very much for your review Kevin.
Rude and unrealiable
I have used Phillipa a few times for my hoof boots and up until very recently was very please with her expertise and service.
My last two experiences however were horrible.
We had a Cheval locally and I wanted to match my mares hoof boot colours to the rest of my outfit as there was a best dressed prize. So on the 18 the April I ordered straps to match the numnahs
One of the colours was unavailable and Phillipa told me immediately. I told her that the deadline was the 12 May and asked would they be with me in time for that. She said yes its normally a week from that company.
So I waited . 22 days later and two days before the Cheval they had not arrived. So I contacted her and she then sent a package same day delivery. Lovely I thought, but when they arrived there was one emerald and one navy strap not two emerald as ordered.
This was her reply " Not sure how that happened I checked the order twice.
Cna you not use the navy and we'll sort it out next time? Alternatively come and visit me at the show today and take one for free. Just to add I did pay the cost of a pit of straps extra in shipping to get them to you, I made absolutely nothing on your order and it's clearly a genuine mistake. I wouldn't deliberately send you a navy strap. If you are able to get through the weekend I will send you the extra strap out next week free of charge.
It was a genuine mistake picking up the navy which had nothing to do with the wait on the out of stock item, I'm sorry I added the wrong front strap. Surely you can use the black this one time and it's not the end of the world?
I'm really shocked by your reply and the rudeness when I have apologised and offered to put it right.
I will refund you the straps keep that pair or throw them away. I'm not putting myself out anymore financially for someone who can't even be polite. "
Wow. What happened to the customer is always right and customer service.
I will never use her again. Shocking.
11. mai 2024
Svar fra Hoof Boots IE
Hi Jacqueline, I am very sad to read your review. As a long term customer we have bent over backwards for you in the past and even on this occasion you failed to mention in your review we upped your postage to express free of charge which took any profit from the order because we wanted to offer you great service, yet these good turns have never earned us a review of any such depth and praise in comparison. I think this speaks volumes to how small businesses are viewed. When you first contacted me that we had simply got a strap wrong, I offered to put it right by sending you another out free of charge at the earliest convenience. I also offered that you could come to visit me at an event I was working all weekend and collect a strap. You ignored both of these offers and made it very clear you thought that this simple mistake made (which is the first I have made and was simply as the two colours were very similar) but that this was somehow an unforgivable incompetance. I am delighted that you included my reply as I have said in there how sorry I am and that it was a genuine mistake. Businesses are not there to be emotional punchbags for angry people who want to take out their frustrations on us. All we can do is apologise and offer to put things right. If that is not good enough then we are not obliged to go further out of our way. You say the customer is always right, firstly that saying it not correct "The customer is always right in matters of taste" is a wildly misused statement, secondly, no one said you were wrong. I apologised and offered to ut it right, you made it clear this was not good enough. So you were REFUNDED, you are 100% whole. You said you wanted to return everything, I agreed. The ONLY thing I have said NO to is driving 2hours to personally deliver you a €4 strap. As a GP I would hope you have more common sense and emotional resistance as your response to this situation is more than over the top in my opinion. The years of excellent service clearly meant nothing either and for that, I am truly sorry you were ever a customer.
Great service
The only company in Ireland I could find thay sells the small radius style rasps, I was delighted because these are so hard to buy from Ireland.
And the fact they specialise in boots for horses and help with advice and fitting is fantastic.
Great service, very fast delivery and lovely little gesture of love heart sweets included.
Thank you Phillippa, I will definitly be shopping with Hoof Boots again!
3. mai 2024
Svar fra Hoof Boots IE
That's lovely to hear thank you, we are expanding our hoof care range as we recognise that we need more quality products for horse owners. Thanks for your businesses and we look forward to serving you in future.
Amazing Cloud boots
Very good experience! Arrived quickly. I ordered the wrong size but they replaced them with no fuss and replacement boots arrived the same week. I put cloud boots on mare with laminitis and what an amazing transformation, mare was walking like there was nothing wrong with her feet with a spring in her step
22. april 2024
Svar fra Hoof Boots IE
Thanks for your lovely review Ramune, we are delighted to help and we always try to offer a fast exchange policy where possible. I hope all is working out with your horse and they are feeling better soon.
Excellent service
Excellent service, lovely present when donated to lovely donkeys! Thank you
23. mars 2024
Svar fra Hoof Boots IE
Thank you, Martina, your donation to our selected charity is much appreciated.
Seems like a good quality product
Seems like a good quality product, however by the time they actually arrived I no longer needed them, and the 14 day-refund period had passed. Delivery took far longer than stated.
26. februar 2024
Svar fra Hoof Boots IE
Dear Ellen I'm sorry to read we fell short of your expectations with a 2-star review. The boots were ordered on our website on 11th February (Sunday) We reached out to you on the 12th February (Monday) to let you know the boots were in stock with our supplier and would take approx 3-5 working days form this particular suppier (our website stated 7 - 10 working days. The boots arrived with us on the PM of the 23rd of February (Friday), taking the full 10 working days, which is longer than out estimation based on previous deliveries. However this is still within the timescale our website promised. We posted them to you on the 26th February (Monday). I do not see how we could have improved our order and delivery on this occasion, but perhaps the expectation of 3-5 days should not have been conveyed and we will ensure that future expectations of 7 - 10 working days is maintained. We try to offer a service that is not available in Ireland and otherwise needs to be ordered from further afield taking even longer and incurring customs costs. We hope your horse is doing well and that our free consultation and advice of the temporary solution was helpful.
Svar fra Hoof Boots IE
Dear Mahmoud, I'm sorry to read we fell short of your expectations with a 2-star review. However, we do not have any record of communication from you. We aim to reply within 24hrs to any communication unless a weekend of bank holiday. Please reach out to us fit@hoofboots.ie if you have any questions. We hope we can help you in future. - Phillippa
Fabulous quaility great price
17. november 2023
The fitting videos were really clear…
The fitting videos were really clear and helpful. Good and fast communication by email. Very organised.
9. november 2023
Always so helpful-great service
Always so helpful-great service, quick delivery and happy to give advice and support.
10. november 2023
Hoof boots arrived in a very timely…
Hoof boots arrived in a very timely fashion and git my horse perfectly based on his measurements that I took myself
29. august 2023
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