Homewise Anmeldelser 

252
TrustScore 4.5 av 5

4,5

Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon

For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon

Se hva andre synes

Vurdert til 5 av 5 stjerner

Everyone I spoke to was polite, clear, knowledgeable and helpful. Although I decided in the end it wasn't for me, I can't fault Homewise for their customer service, especially George Brodie. George wa... Vis mer

Vurdert til 5 av 5 stjerner

Friendly voice at end of phone. Introduction was professional with all persons that I spoke with. It was made easy to understand the process of buying a property with Homewise. Questions... Vis mer

Vurdert til 5 av 5 stjerner

We wanted to move closer to our son and daughter-in-law, we have lived in the same house for 41 years and at 74 and 82 this was a huge decision to make. Houses are more expensive in the area they... Vis mer

Vurdert til 1 av 5 stjerner

A VENDOR BY THE NAME OF "SQUARE ONE ENTERTAINMENT" ACCEPTED MY CREDIT CARD THAT MY NOW EX STOLE FROM ME WHILE I WAS IN THE HOSPITAL & PLACED AN ORDER WITH THIS BUSINESS. I LITERALLY BEGGED THIS INDIVI... Vis mer

Informasjon om virksomheten

  1. Eiendomskonsulent
  2. Eiendomsmeglere

Skrevet av virksomheten

Homewise is a family-run business that has been helping people find and secure the right home for their retirement for over 50 years. If you’re aged 60 or over and thinking about moving in England or Wales, Homewise can help. With a Home for Life Plan you could secure the home of your dreams for thousands less than the market value, and enjoy living there rent-free, mortgage-free and without any repayments for your lifetime. We’re not an estate agent, we don’t have a stock of property, and we don't own the properties you see on Rightmove or Zoopla, but we do have unique relationships with estate agents, homebuilders, and retirement specialists across the country, to be able to help customers aged 60+ find their ideal home. If you are aged 60 or over, visit our website and contact us to find out how we can help you find the perfect home, and be free of financial burdens in your retirement.


Kontaktopplysninger

4,5

Enestående

TrustScore 4.5 av 5

252 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Ingen tidligere historie av å be om anmeldelser

Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative

Har svart på 87 % av de negative anmeldelsene sine

Svarer vanligvis i løpet av 48 timer

Slik bruker virksomheten Trustpilot

Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.

4,5

Alle anmeldelser

(252)

95 anmeldelser i de siste 12 månedene

Skriv en anmeldelse
Virksomhetene kan ikke betale for å skjule eller tilby belønning for anmeldelser på Trustpilot. Anmeldelser er meningene til individuelle brukere og ikke Trustpilot. Mer informasjon

Vurdert til 5 av 5 stjerner

The Homewise 60+ plan is an ideal way…

The Homewise 60+ plan is an ideal way for my wife and I to live out our final years in a really nice house, mortgage free. The first house we chose did not meet our expectations following the Homebuyers report, however, with the help of Homewise we were able to quickly find an alternative. The house we have since secured via Homewise is really excellent and we're very happy with the way things have turned out.

12. mars 2025
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Moving house with the help of Homewise.

I had a lengthy and very interesting conversation with Gary Moores (homewise) at the end of January 2025 in which he explained lots of homewise good points that could help us decide on a near future home move for my wife and myself and whether using homewise would be beneficial to us, I think with a bit of tweaking to the amount of money that homewise would be able to add to our cash realised from the sale of our flat we could probable move forward in the near future.

1. februar 2025
Anmeldelse skrevet uten oppfordring
Vurdert til 3 av 5 stjerner

I have had 3 different consultants

I have had 3 different consultants, although I do only speak to one person now.
I get mixed information which is very confusing.
The places I find are passed on to another team who are very rude in their responses, which unfortunately for them was forwarded to me by the consultant.

18. februar 2025
Anmeldelse skrevet uten oppfordring
Vurdert til 1 av 5 stjerner

In 2019 my husband had to take early…

In 2019 my husband had to take early retirement. We went to homewise as we thought about moving to Lincolnshire. Before he signed the lease for life he asked three times would they help his wife (me) move back to sussexthey assured him they would. He passed in 2022 unexpectedly, so after a couple of months I contacted homewise three years later a lot of backwards and forwards they still didn’t help. Their excuse was that a mr Lawson of anchor estates now had the lease which I knew. I had also been in contact with him also. I did everything they asked and even got a buyer for the property but neither were willing to help. Then mr Lawson offer to give me £30.000 to give up the lease, after thinking about it and desperately trying to get back to Sussex I phoned him and agreed, with the knowledge of homewise. As I had to have contact with both. He said it was a one offer and now the price was 10.000. Not having my husband to help me I agreed. For the three years of dealing with both parties and not getting anywhere I did everything myself at 71 years of age. It seems to me that they pray on the elderly so beware. It would of been a lot easier to deal with the ss in Germany then the two people I had to deal with they are making out it was my choice to give up the lease but waiting for 3 years back and forth and nothing happening I had no choice. I even had a buyer for the Lincolnshire home but nobody did anything they just ignored it. The buyer was willing to pay 230.000 now it's on the market for 142.000.they said in their answer they gave me support but they didn't why did it take 3years with no results. They always have a answer but I think they are not frightened of elderly people that's why they pick them and of course its family run they are getting rich on other people

29. juli 2024
Anmeldelse skrevet uten oppfordring
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Svar fra Homewise

Feedback is very important to us, and we appreciate you taking the time to share your experience following your decision to end your Home for Life Plan in 2024.

Every customer’s circumstances are unique and we work closely with all parties to create their bespoke Plan, based entirely on our customer’s wishes. Please be assured we have strict and robust processes in place to protect our customers, including the full involvement of their independently chosen solicitor. Homewise does not ‘pray on the elderly’ – we proudly help those who come to us seeking a solution and can enable them to move to a property that meets their wishes, save thousands of pounds, and have the benefit of long-term security for the future, living in their chosen home (rent-free and mortgage-free) for their lifetime.

Whilst we will not share personal information in a public forum, we do acknowledge that you chose to end your Plan early and consequently your Provider offered an ex-gratia payment to you (without having chosen to safeguard there was no requirement for them to do so) at the time of your initial conversation. Then, as some significant time passed and you continued to live in the property, the Provider reduced their goodwill offer at their discretion.

Throughout this time Homewise’s Customer Care team continued to provide support to you, free of charge, as you navigated the process with your chosen solicitor. Contractual obligations and the legalities of terminating a Home for Life Plan were explained and we were in regular contact with you to help progress the matter on your behalf as quickly as possible.

We invite you to reconnect with us directly (service@homewise.co.uk) if you have any feedback on how our team could have better supported you, so we may be able to improve our free service in the future.

We understand you have now moved home and wish you the best for the future.

Kind regards,
Danielle
on behalf of Homewise

Vurdert til 1 av 5 stjerner

We are currently working with Homewise…

We are currently working with Homewise to secure our next home. Not easy and straightforward as we first thought, not been good experience so far, it’s very difficult to get a straight forward answer to any concerns, we have felt that they are not getting the best deal for us as a customer , it’s all a bit cloak and
dagger between them and the estate agents. We are not sure if we will still go ahead as things stand.

7. februar 2025
Anmeldelse skrevet uten oppfordring
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Svar fra Homewise

Thank you for taking the time to review our service. We value feedback at every stage of the process to help us improve our practices and are proud to be rated ‘exceptional’ by customers.

We pride ourselves on the clear and frequent communication we provide throughout the process but, as with any property purchase, there can be a variety of outside factors beyond our control that may impact response times. Please be assured you have a team of experts working behind the scenes to navigate any complexities and secure your chosen home for you as quickly as possible and for the best price.

The team remain available to answer any questions, and they have been trying to make contact with you to share new updates. If you are unable to reach them at any time, please do call the Homewise office and they will be able to forward your call – 01903 863768.

Best regards,
Danielle
On behalf of Homewise

Vurdert til 5 av 5 stjerner

My Home Wise Experience.

My Home Wise Experience.
The attention given and friendly staff. Helpful at all times, helping me through all aspects of buying a home. Being a first time buyer, I can highly recommend Home Wise to anyone. They saved my bacon after being close to being made homeless. Thank you Home Wise.

22. januar 2025
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Wayne and Mikki were helpful

Wayne and Mikki were helpful, reassuring and understanding, whilst explaining the way the process works in a clear, easily comprehensible way. I was made to feel very at ease explaining our situation.

9. januar 2025
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

I chose a five star rating because…

I chose a five star rating because discussing my situation with Becci was such an uplifting and positive experience, as I have to admit, I'm very nervous about taking the next step on the journey to my forever home. Becci immediately put me at ease, she explained everything in detail straight away and told me all I need to know about Homewise. Becci is efficient, professional and very down to earth with that added, and much needed element of friendliness and humour. I am looking forward to going ahead with Homewise. Very helpful indeed.

8. januar 2025
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Becci is very helpful.

Becci has been very helpful and
giving us clear and concise information on the process.
We haven't gone through the whole process yet, but initial stages seem promising.
Mo Robinson

4. desember 2024
Anmeldelse skrevet uten oppfordring
Vurdert til 1 av 5 stjerner

Communication diplorable

The communication between them, solicitors and estate agents is absolutely disgusting. Every single time without fail every single company/person is waiting on Homewise. They seemingly move 1 piece of paper around 1 day at a time. Homewise have no communication skills whatsoever and are unable to think outside the box. Morally they are awful and just shrug their shoulders every single time and blame everyone else.

5. desember 2024
Anmeldelse skrevet uten oppfordring
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Svar fra Homewise

We appreciate you taking the time to review your experience, customer feedback is very important to us. As such, we have followed the Trustpilot process to request further information from you, to be able to discuss your concerns directly.

As further information has not been provided, we are unable to identify you as a Homewise customer but, please be assured, we respond to all customers and parties involved in purchases as promptly as possible to facilitate a smooth transaction.

Unfortunately, as noted, with many parties involved (solicitors, estate agents, other vendors) there can often be delays that are entirely outside of our control. Our in-house Sales Progression team are committed to achieving the best outcomes for all and work closely with all parties throughout the chains to enable an efficient process at every opportunity.

Homewise purchases properties across the country for people aged 60+ enabling them to live in a home they love with long-term security for their future. We pride ourselves on our communication and high-quality service, which our customers rate 5 stars.

If you have been in contact with us (either as a customer or a party involved in the conveyance of a property purchase) and would like to discuss your experience further, please do not hesitate to reach out to us directly at any time via service@homewise.co.uk.

Best regards, Danielle (on behalf of Homewise)

Vurdert til 5 av 5 stjerner

Helpful

Helpful. Patient (with an old git and his printer!). Generous, leading to a successful conclusion in obtaining a suitable property. Cooperated with my family.

Just all round "Pretty Good" actually.

1. oktober 2024
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Easy and Useful

Initially I was hesitant in contacting Homewise as I had no idea of how the system worked. However I need not have worried. From the outset the client advisor was very patient, listened to what my criteria was, and gave me clear explanations and dealt with any queries I had.

14. november 2024
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

When I needed an integrated oven and…

When I needed an integrated oven and grill I had a recommendation to use homewise. I'm so glad I did. They were so helpful and had a lot of knowledge which helped me to choose the right one. They installed it the same week and even cleaned up after themselves!!

31. oktober 2024
Anmeldelse skrevet uten oppfordring
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Svar fra Homewise

Hello Suzanne,
Thank you for your kind words and 5-star review. However, you have left this review on the wrong business and I am sure that the Homewise you worked with would love to hear from you.

Vurdert til 5 av 5 stjerner

At last

Katie was very helpful giving us all the information we needed to help us decide that homewise was the right route for us to go

27. oktober 2024
Anmeldelse skrevet uten oppfordring

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