Homewise Anmeldelser 

252
TrustScore 4.5 av 5

4,5

Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon

For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon

Se hva andre synes

Vurdert til 5 av 5 stjerner

Everyone I spoke to was polite, clear, knowledgeable and helpful. Although I decided in the end it wasn't for me, I can't fault Homewise for their customer service, especially George Brodie. George wa... Vis mer

Vurdert til 5 av 5 stjerner

Friendly voice at end of phone. Introduction was professional with all persons that I spoke with. It was made easy to understand the process of buying a property with Homewise. Questions... Vis mer

Vurdert til 5 av 5 stjerner

We wanted to move closer to our son and daughter-in-law, we have lived in the same house for 41 years and at 74 and 82 this was a huge decision to make. Houses are more expensive in the area they... Vis mer

Vurdert til 1 av 5 stjerner

A VENDOR BY THE NAME OF "SQUARE ONE ENTERTAINMENT" ACCEPTED MY CREDIT CARD THAT MY NOW EX STOLE FROM ME WHILE I WAS IN THE HOSPITAL & PLACED AN ORDER WITH THIS BUSINESS. I LITERALLY BEGGED THIS INDIVI... Vis mer

Informasjon om virksomheten

  1. Eiendomskonsulent
  2. Eiendomsmeglere

Skrevet av virksomheten

Homewise is a family-run business that has been helping people find and secure the right home for their retirement for over 50 years. If you’re aged 60 or over and thinking about moving in England or Wales, Homewise can help. With a Home for Life Plan you could secure the home of your dreams for thousands less than the market value, and enjoy living there rent-free, mortgage-free and without any repayments for your lifetime. We’re not an estate agent, we don’t have a stock of property, and we don't own the properties you see on Rightmove or Zoopla, but we do have unique relationships with estate agents, homebuilders, and retirement specialists across the country, to be able to help customers aged 60+ find their ideal home. If you are aged 60 or over, visit our website and contact us to find out how we can help you find the perfect home, and be free of financial burdens in your retirement.


Kontaktopplysninger

4,5

Enestående

TrustScore 4.5 av 5

252 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Ingen tidligere historie av å be om anmeldelser

Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative

Har svart på 87 % av de negative anmeldelsene sine

Svarer vanligvis i løpet av 48 timer

Slik bruker virksomheten Trustpilot

Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.

4,5

Alle anmeldelser

(252)

98 anmeldelser i de siste 12 månedene

Skriv en anmeldelse
Virksomhetene kan ikke betale for å skjule eller tilby belønning for anmeldelser på Trustpilot. Anmeldelser er meningene til individuelle brukere og ikke Trustpilot. Mer informasjon

Vurdert til 5 av 5 stjerner

Brilliant idea....

Barney Bryer from Homewise rang me in response to my initial phone enquiry. He explained how Homewise could help me boost my cash pot to buy the home I wanted. He explained the process, answered my questions and gave me confidence in both the company and the plan. I was so pleased with the answers I got and the information provided I decided to put my trust in the company and go ahead.

27. oktober 2025
Anmeldelse skrevet uten oppfordring
Vurdert til 2 av 5 stjerner

Homewise get all your money and your home, think before ypu commit.

Homewise offer a controvercial service in its Home for life plan.
I found myself falling finacially short of enough capital to buy a home for my retirement and started a journey with Homewise.
5 months later, im down 3k and still living on my daughters Sofa.
The company are not registered with FCA as a loophole states they are not a financial lender, but a lease company.
It didnt work for me. The process
was longer than standard property purchasing. Not all solicitors will
deal with them and not all vendors
will sell to you through them.
My advice, if its for you fine but, really think and get advise from an
independant financial specialist.
Homewise pay no costs during the purchase or the length of the lease for repairs etc
and in my case(opinion)use the most expensive services to recommend.
Im buying with my daughter now instead, not ideal but at least she
keeps the house when I pop off.
Good luck xx

22. oktober 2025
Anmeldelse skrevet uten oppfordring
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Svar fra Homewise

Thank you for taking the time to leave a review.

We’re sorry the process didn’t lead to the outcome you or Homewise had hoped for. Our team was fully committed to helping you secure your new home, providing dedicated support during your search and throughout the progression stages, free of charge. Unfortunately, works required on the property, such as the recommended roof repairs, came to light late in the process, and you made the decision not to go ahead before exchange.

While we can’t control things like survey findings or contractor delays, we always do our best to ensure customers have the information they need to make informed decisions — including encouragement to seek independent advice at every stage.

At Homewise, our goal is always to help people find the right home for their long-term needs — a place they can feel proud of and live in for life with no financial burdens. Ultimately this particular property wasn’t the right fit, but we do hope you find the one that is.

For clarity, the Home for Life Plan is not a financial product. There’s no mortgage, loan or rent involved. Homewise buys the customer’s chosen property, and the customer pays a one-off amount to purchase a Home for Life Plan to live there. This is why our Plan doesn’t fall under the remit of the Financial Conduct Authority. Whilst FCA regulation only applies to financial services, we do still hold ourselves to the highest standards, as detailed in our Code of Practice: homewise.co.uk/code-of-practice.

I hope this helps explain our role and commitment to supporting customers throughout their journey. If you ever have questions or would like to explore your options again, please don’t hesitate to get in touch. In the meantime, we wish you and your daughter all the very best with your search and hope you are soon settled in your new home.

Best regards,
Danielle
On behalf of the Homewise team

Vurdert til 5 av 5 stjerner

Thank you for your help…

I have now spoken with three different team members, Jermaine, Kiera and latterly Sam. All three have been exceptional in their clarity, communication skills and willingness to help ensuring that I clearly understood every step of the journey. Buying a home has never been so interesting! I am looking forward to seeing the project through to a satisfactory conclusion. Ian.

16. oktober 2025
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Excellent customer service deserves a…

Excellent customer service deserves a good rating and we have to say Becci Pearce the good will, support and understanding shown to us with our health issues, was commendable.
We have great faith in Homewise and would willingly recommend all staff who we have spoken to. I cannot be specific on dates as the interaction Spanned 2 months.
Heart felt thanks
Ken and Wendy Benton

1. august 2025
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

I have been so impressed with the…

I have been so impressed with the service i have received from the Homewise team especially from my allocated account manager Simi. Although I was a little anxious at the start of the process I was quickly reassured. Nothing was too much trouble for her all my queries were answered she was friendly, polite, professional and reassuring, she went above and beyond for me. I would definitely recommend Homewise without hesitation.

8. oktober 2025
Anmeldelse skrevet uten oppfordring
Vurdert til 1 av 5 stjerner

You will not see your investment again.

Let me start by saying I did not complete my transaction with Homewise and I am not a customer. I rang the Homewise team and I am assuming Mr. B from Homewise has given me the right advise. I asked a simple question as to what happens to the investment I make when I get to the end of my lifetime lease. In a year from now or even 25 I would like some share of the money I have paid to Homewise to be returned to my loved ones. He said if you do not opt to safeguard the future value of your home then your loved ones will receive nothing.

I am in my early 60's and was planning to buy a lifetime lease with £250,000 of my life's savings. If I proceed with the Homewise Plan my loved ones will not see a penny of this if I do not safeguard it (which they penalise as the percentage goes from 0% - 50%).

This cannot be a sound financial agreement at the latter stage of my life, surely?

Please tell me if Mr, B was wrong with this advise.

15. september 2025
Anmeldelse skrevet uten oppfordring
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Svar fra Homewise

Thank you for your feedback. The information you were given is correct, though we appreciate it can sometimes feel a little complex, and we’d love to help clear things up.

With the Home for Life Plan, you make a single upfront payment to live in your chosen home rent-free, mortgage-free and without interest repayments for life—there are no ongoing payments to Homewise. Choosing a 0% safeguard gives you the maximum saving on the property price today, while safeguarding up to 50% means paying more initially but ensuring a guaranteed inheritance for your estate in the future.

Some people prefer to free up more money now to enjoy retirement or gift an early inheritance, while others like the peace of mind that comes from safeguarding funds for their loved ones. Every Plan is bespoke, so it’s always tailored around each person’s unique wishes and needs.

We completely understand that a Home for Life Plan won’t be the right option for everyone but, for those we do help, it can be truly life-changing, and we’re proud of the difference it makes. If you’re still exploring your options and would like to talk things through in more detail, please don’t hesitate to get back in touch - our team is always happy to help.

Kind regards,
Jess
On behalf of Homewise

Vurdert til 5 av 5 stjerner

Make the Call to Homewise - no Regrets


At some point in the process of looking for homes - first time buyer, 67 years of age, feeling rather shaky about what I am trying to do, an estate agent at Wards, referred me to Homewise given my age.

In no time, I was called by the calm, professional, knowledgeable Charlott. I felt my hand was being held by a most competent person. No “e” at the end of her name, take note.

Charlott has explained the bare bones of home purchasing for me. She clarified how HomeWise would purchase with ALL estate agencies in England and Wales, and all the help that she would give me.

Today I once again flooded Charlott with details over the phone, and she carried on listening to me. She asked pertinent questions, so I know that she was listening to me. What a star and how lucky I am.

There have been a few obstacles that I have had to wait on. Charlott has not given up on me! She is not only kind but extremely patient. I could not feel more reassured.

18. august 2025
Anmeldelse skrevet uten oppfordring
Vurdert til 1 av 5 stjerner

Homewise should not trading …

Everything went wrong i bought a lifetime lease from home wise about 5 years ago and I not happy with the property at there so many faults with the house which some of jobs I had pay for my self as I am 75 years of and finding it very had to do and I will not reckonmeding to anybody as homewise should not be trading 😞 😞 😢

6. september 2025
Anmeldelse skrevet uten oppfordring
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Svar fra Homewise

Thank you for taking the time to share feedback, although we’re sorry to hear you’re feeling unhappy, this is never what we want for our customers.

At Homewise, our purpose is to help people enjoy peace of mind and long-term security in their homes, and we’re disappointed to hear this hasn’t been your experience. We are proud of the service we provide to help people, and experiences like you describe are not typical. We’d really like the opportunity to speak with you, understand your circumstances in more detail, and see how we can help ease your concerns.

Please reach out to our Customer Care team at service@homewise.co.uk so we can identify your account and discuss ways we may support you.

Kind regards,
Danielle
On behalf of Homewise

Vurdert til 1 av 5 stjerner

Homewise Nightmare

Homewise Nightmare, just writing to let people know about the experience I had recently.The owner of the property I was purchasing was using Homewise for the onward purchase.
It was a total nightmare they caused us delays ,gave dates then changed saying weren't ready ,seemed un organised,
Lacked communication. Cost me fines for cancellation of mover due to their last minute cancellation.which then took weeks not days to sort.Seemed to have no regard for the stress they were causing So as warning if you have them in your chain beware.

28. august 2025
Anmeldelse skrevet uten oppfordring
Logoen til Homewise

Svar fra Homewise

Thank you for sharing your feedback. Moving home is a major life event and we know how stressful it can feel when delays happen in the chain.

Every transaction has its own complexities and, while some timings are outside of our control, our in-house Sales Progression team works tirelessly behind the scenes to keep things moving, keep everyone informed, and achieve as quick a sale as possible for all parties. We will always do our best to make the journey as smooth and timely as we can, and your feedback helps us continue to improve our processes and ensure we deliver the best service.

At Homewise, our promise is to help people aged 60+ find security for the future in a home they love. We hope you are now feeling settled and able to enjoy your new home, and we’ll continue working hard to make the moving experience as calm and reassuring as it can be for all parties.

Best regards,
Danielle
On behalf of Homewise

Vurdert til 5 av 5 stjerner

Homewise explained how they work in…

Homewise explained how they work in conjunction with the lifetime lease. What the advantages and disadvantages are. I am very happy to have financial freedom as I am currently renting £1200 per month. Just to know in a few months I only have bills to pay this is the best decision I could have made and the property I am in the process of purchasing is my dream property.

I would strongly recommend Homewise even some of my colleagues at work are looking into Homewise on what they can offer them.

20. august 2025
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Charlotte looked after us so well and…

Charlotte looked after us so well and made us feel safe and took us on a journey to give us all the answers to our questions.i think Homewise is so the way to go for people over 60,i know they did for Irene and me.we look forward to a long association with them.

7. juli 2025
Anmeldelse skrevet uten oppfordring
Vurdert til 4 av 5 stjerner

Island of Dreams

Thanks! We have found our dream bungalow and it's even in the perfect location in Lake on Isle of Wight. Together, Jordan and George have been so helpful, and always available either via email or phone. It was lovely to meet George in Portsmouth, who took me and my husband through the contract. We just look forward to sealing the deal and moving in now.

27. mai 2025
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

From first interaction with the Homewise…

From first interaction with the Homewise site and subsequent discussion about using your service I was most impressed with the quality of help and service provided. This made making choices much easier because processes and issues were carefully explained and because I was given a 'one-person' contact who kept in touch with weekly updates my journey was good. I dare say, it wasn't always simple and not without much stress but Homewise did their utmost to get me to my chosen destination.

4. juli 2025
Anmeldelse skrevet uten oppfordring
Vurdert til 1 av 5 stjerner

Not as advertised

Not as advertised. False advertising

1. juli 2025
Anmeldelse skrevet uten oppfordring
Logoen til Homewise

Svar fra Homewise

Thank you for your feedback, and for taking the time to speak with our team.

We’re really pleased we had the chance to talk, as it sounds like the Home for Life Plan could be a great solution for you. This option has already helped thousands of people over 60 move to the home and area they love, for less than the full market price.

To clarify the pricing shown on Rightmove: the figure displayed is a guide price, based on an example saving of around 33% through the Home for Life Plan. As noted in the property description, this is for illustrative purposes only. The actual amount you could pay is unique to your personal situation, taking into account factors like your age and any inheritance wishes.

In many cases, people find they’re able to save more than the guide price shown—but it can also be less, depending on individual choices. The most accurate way to find out what’s possible, as you’ve now experienced, is by speaking directly with our team.

Please do not hesitate to get back in touch if you have any further questions or would like to explore your options in more detail, we’d be happy to help.

Best regards,
Jess
On behalf of Homewise

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