Our couch is wonderful. Sturdy yet cozy. We had a bit of a hiccup with delivery. Two people definitely required for assembly. Would recommend white glove delivery and set up if that’s an option.
Selskapet har svart
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Se hva andre synes
While delivering early is usually a good thing, our delivery occured 3 days after we ordered. Great except we had arranged to donate our old furniture the following week and this was being delivered t... Vis mer
Selskapet har svart
It was such a simple process from start to finish designing just the right sectional for our home. We started with ordering swatches to decide on what fabric we liked best. Then we ordered a single se... Vis mer
Selskapet har svart
I like how the furniture is modular and I like being able to switch covers (although the covers are expensive!). BUT the edges are not cushioned and are sharp! My granddaughter has scraped her skin (a... Vis mer
Informasjon om virksomheten
Opplysningene stammer fra ulike eksterne kilder
Sectionals with built-in storage and washable fabrics. Designed to live and grow with your family. Made in USA. Get a Risk-free trial.
Kontaktopplysninger
Cannongate Drive 3015, 46808, Fort Wayne, USA
- homereserve.com
4,5
Enestående
2k anmeldelser
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10 years and still going.
We have had our couch for almost 10 years now. Being able to swap out some covers and cushions just gave it life for another 10! Customer service is always tops, and the attention to detail is so much appreciated. Thanks for being awesome!
20. august 2026
Svar fra Home Reserve
Thank you so much for the incredible review and for being part of the Home Reserve family for nearly 10 years! We absolutely love hearing that your couch has been refreshed with new covers and cushions and is ready for another 10 years of use. We’re especially grateful for your kind words about our Customer Support Team and their attention to detail. Thank you for choosing Home Reserve and for giving us the opportunity to be part of your home for so many years!
Amazing but keep future modifcation in mind.
The quality is very good. My only regret is not getting the deeper seat model. Also, keep in mind the modular style if you plan to add to it later, the sofa style has a slip cover that goes over the entire lower portion of the sofa and the cushions are specific to that model.
The construction was easier than most ikea/wayfair builds. Each piece is numbered in the order they go together and all tools were provided. I am exceptionally pleased with our purchase. The under seat storage is small but very useful.
13. august 2026
Svar fra Home Reserve
Thank you so much for the thoughtful and detailed review! We’re thrilled to hear that you’re exceptionally pleased with your purchase and that you found the assembly process straightforward. We also appreciate you sharing your experience with the modular design and the importance of keeping future additions in mind when choosing a sofa style. We love hearing that the under-seat storage is proving useful, even if it’s a little smaller than expected! Thank you for choosing Home Reserve and for taking the time to share what you’ve learned with others!
We had to get all new covers for our…
We had to get all new covers for our couch and Home Reserve was absolutely amazing helping us figure it out, we love our couch and our new covers so much!
20. august 2026
Svar fra Home Reserve
Thank you so much for sharing this! We're so glad we could help you land on the right covers, and even happier to hear how much you're loving the couch with its new look.
Come on HR!
The product--delivery, ease of assembly, appearance, durability, quality--are as great as ever. The value is there. But the website is no longer as easy to use , which forces one to contact Customer Service, which...poses some problems. I emailed 3 times and finally decided to call when the the replies I got from HR indicated that they didn't understand what I wanted. The call itself at least assured me I would get what I needed, but that was a slog, as well. The customer rep I spoke with was cold and unhelpful, one could almost say obstructive. Not at all like the lovely woman I dealt with for previous purchases. I would be concerned if I thought I would have to deal with the current rep again, but I know from experience that I have a good product. Despite all its wonderful qualities, if I were not already years into an otherwise happy relationship with HR (2 sofas, a chair and a half, and 3 ottomans), I would certainly look elsewhere for this type of furniture. They seem to have more competition these days.
13. august 2026
Svar fra Home Reserve
Thank you for such a detailed review, and for sticking with us through two sofas, a chair and a half, and three ottomans over the years. We're glad the product itself, delivery, assembly, appearance, durability, and value, continues to measure up.
That kind of back-and-forth to get a straight answer isn't typical, and that feeling on the call is not what we want. We hear you on the site navigation too, feedback like this helps us keep improving it.
We appreciate the years of trust you've put in us, and we hope your next interaction with our team looks more like the ones you're used to.
Your company has been a joy to work…
Your company has been a joy to work with since I first decided to order from you years ago. The replacement piece plus the end cover we ordered for perfect! Color is a little different but not an issue. It was shipped securely and delivered quickly. Just perfect- thank you!
12. august 2026
Svar fra Home Reserve
Thank you so much for these kind words, and for years of choosing us for your furniture! We're thrilled the replacement piece and end cover worked out so well, and that everything arrived quickly and securely. We're grateful to have customers like you with us for the long haul!
Longevity
We haven't been able to get a couch to last 2 years. We are almost a year in and this one still looks like new. We had one piece break and they replaced it without question. Great company!
11. mars 2026
Svar fra Home Reserve
Thank you for sharing this. We're glad the piece is holding up well after a year, and that our warranty could take care of the broken piece without any hassle.
Svar fra Home Reserve
Thank you for the kind words. We're glad our support team could be quick and responsive when you needed us.
We made putting the sofa together a…
We made putting the sofa together a family project. It worked well and we are all pleased
11. august 2026
Svar fra Home Reserve
Thank you for sharing this with us. It's great to hear assembly turned into a family project, and that everyone's pleased with how it came together.
I had made an appointment for a phone…
I had made an appointment for a phone consultation. Despite my phone continually routing calls to the "call filter", even though I had turned the filter off, Home Reserve persevered. I had a wonderful chat with, a real person, that answered all my questions. I will definitely be placing my order and can't wait to finally have a couch.
10. august 2026
Svar fra Home Reserve
Thank you for sharing this experience with us. We're glad our team worked through the call filter issue and got you connected for your consultation, and even better to hear that call left all of your questions answered. We're looking forward to helping you get your new couch.
Firm and shallow
We were really excited about the flexibility and easy care of this couch, however, we ended up realizing that it came at the cost of comfort. The seats are very shallow, so they are not the type of couch you would get cozy on to watch a movie or fall asleep. They are very firm, which might be a positive for some buyers, we preserve more plush.
17. august 2026
Svar fra Home Reserve
Thank you so much for sharing this, and for painting such a clear picture of how the couch fits into your day-to-day! We're so glad the flexibility and easy care have been such a win for you. Comfort really does come down to personal taste, and that's exactly why we offer our No-Risk Trial, so anyone can test the feel at home before committing to a full set. If it's a fit, that same unit becomes the first piece of their sectional, and if not, it's a full refund with a return in the original box. We really appreciate you taking the time to share this with us!
It was more affordable than other…
It was more affordable than other options on market. But the covers are not as easy to put on as directed. and the sofa sits lower than expected.
17. august 2026
Svar fra Home Reserve
We appreciate you taking the time to share this. On the covers, they're built for a snug, tailored fit, which can make them feel tighter than expected, especially the first time they go on. Our step-by-step guide covers the technique that makes it go smoothly, and we're happy to help if a specific step is giving trouble.
On seat height, this is actually why we offer the No-Risk Trial, so anyone unsure how a piece will feel can test it at home first. If it's a good fit, that unit becomes part of the sectional, and if not, it can be returned in the original boxes for a full refund.
We appreciate you taking the time to share this.
Had some issues with a cover made the…
Had some issues with a cover made the call and it was sent out right away. We love our new couch and so does the big guy with 4 legs. He let's us know just who's couch it really is. Lol
17. august 2026
Svar fra Home Reserve
Thank you for sharing this. We're glad the cover got sorted out quickly once you called in, and even happier to hear the couch is such a hit at home, four-legged household critic included.
Excellent quality and superior Customer…
Excellent quality and superior Customer Service...We've been customers of Home Reserve for almost 10 years, and their products are highly recommended.
17. august 2026
Svar fra Home Reserve
Thank you for the kind words, and for nearly 10 years with us. Loyalty like that means a lot, and we're glad the quality and support have held up for you over the long run.
Good couch, but may opt for something else in the future
We like the couch for the firmness and that it sits up higher since we are tall. Also like that I can feel good about what’s not in the fabric - flame retardants, etc. but it will still hold up to the demands of our family.
However, the assembly was a bit of a hassle and there are some Velcro pieces missing where we are supposed to attach the fabric.
14. august 2026
Svar fra Home Reserve
A couple of notes: no apology for the assembly hassle or missing pieces per the standing rule, and no sign-off. I also didn't ask for an order number directly since that's a generic ask to avoid - the email hand-off lets support pull up the order from there. Let me know if you'd rather I fold in an order lookup placeholder if you already have their info in front of you.
Could not believe how quickly my…
Could not believe how quickly my sectional arrived! Less than 2 week turnaround. Assembly was easy as promised and all the pieces were there. Loved the YouTube assembly videos. These made the project go quickly. The fabric covers were exactly what I envisioned. Thank you for a fabulous experience.
12. august 2026
Svar fra Home Reserve
Thank you for the wonderful review! We're so glad the sectional arrived quickly and that assembly went smoothly. It's great to hear the YouTube videos made the process easier, and we're thrilled the fabric covers matched what you had in mind. We really appreciate you taking the time to share this.
Online ordering was easy and love the…
Online ordering was easy and love the fabric options. Some misalign pieces/holes made assembly difficult for a few pieces. Also telling folks where to start in the user Manuel for their respective order would be very helpful. I used the wrong instructions because they were first in the Manuel so had to reassemble.
7. august 2026
Svar fra Home Reserve
Thank you for sharing your experience. We're glad the ordering process was easy and that our fabric selection stood out to you.
We also appreciate you flagging the misaligned holes on a few pieces, as well as your point about the manual. Knowing which instructions apply to your specific order before starting is exactly the kind of clarity we want to provide, and this feedback is being passed along to help make that starting point clearer for future orders.
Ordering was easy
Ordering was easy, and the detailed measurements given on the site were helpful and accurate, as were assembly instructions. Customer service was very helpful with a billing issue. The sectional ordered is attractive and comfortable.
14. august 2026
Svar fra Home Reserve
Thank you for sharing your experience! We're glad the measurements and assembly instructions made the process smooth, and that customer support was able to help resolve the billing issue quickly. It's great to hear the sectional is fitting in nicely and living up to expectations.
I dreamed for years of a white couch
I dreamed for years of a white couch. Finally I said, how long an I going to wait? So, even though my last HOme Reserved cover looked brand new after 8 years I ordered a white one pet resistant. Soft and cozy. The two cockapoos are on it daily. So far, so good. i added some washable elastic covers to the bottom seats for extra protection, and I have my dream couch and its clean! I love the fabric, so soft. It was like a brand new couch.
12. august 2026
Svar fra Home Reserve
Thank you so much for sharing this! It means a lot to hear your last cover still looked brand new after 8 years, and that this white, pet-resistant one has been just as soft and cozy with your two cockapoos on it daily. We love that you found a way to add even more protection with the washable elastic covers on the bottom seats too. So glad you finally got your dream couch, and that it's staying clean!
Svar fra Home Reserve
Thank you so much for sharing this review! We're so glad our Support team was able to get that warranty replacement taken care of for you!
Fabulous quality and customer service
Our son and daughter-in-law ordered their sofa from Home Reserve. They have 3 small children and entertain a lot of families with small children. After 5 years of their white sofa looking fabulous and still feeling firm I started to wonder about it. It wasn't long before we ordered our sofa from Home Reserve. We too entertain, but older friends. We could not be more pleased. People can get easily in and out of the sofa, people with achy backs do not request to sit in a hard chair as the sofa provides comfortable support. The sofa is very comfortable. If this is your style of furniture you can't go wrong. In addition, I love supporting a business in the States. If you are not handy with assembly I would encourage you to invite over someone who can help you assemble the furniture.
21. juli 2026
Svar fra Home Reserve
Thank you for such a wonderful review! It means a lot to hear that your son and daughter-in-law's sofa is still looking great and feeling firm after five years, and that yours has been just as comfortable for your own gatherings. We're glad the support makes a difference for guests with achy backs, and that getting in and out of the sofa has been easy too. We're proud to make our furniture right here in the States, and thank you for the assembly tip, an extra set of hands can definitely make assembly go faster!
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