Holsper Anmeldelser 748

Svar fra Holsper

14. des. 2025

Hi there,

Thank you for taking the time to share your feedback. We’re really sorry to hear about the delay and completely understand how frustrating this can be, especially when you’ve experienced longer delivery times before.

The recent Black Friday period has been extremely busy, and unfortunately some delays can occur while parcels are in transit, as delivery companies are operating at very high volumes. We are actively following up and pushing our couriers to prioritise and deliver orders as quickly as possible.

Please also note that most of our products are made on demand. This means they usually take 1–5 business days to be prepared before shipping. This approach allows us to reduce waste and support a more sustainable, eco-friendly production process.

For reference, our estimated delivery timeframes are:

- UK orders: approximately 12 business days in total
- USA, Canada, Australia, Europe and international orders: up to 15 business days in total

We truly appreciate your patience and your kind words about our bedding quality. If you’d like us to check the status of your specific order, please don’t hesitate to contact us directly and we’ll be happy to assist.

Kind regards,
Holsper

Svar fra Holsper

13. des. 2025

Hi Joanne,

Thank you so much for your kind words.

It means a lot that you’ve even picked one up for your son as well — hope he loves it just as much.

Warmly,
Holsper

Svar fra Holsper

13. des. 2025

Hi Paul,

Thank you for leaving such a great review.

If you ever need help choosing the next set, just drop us a message.

Best,
Holsper

Svar fra Holsper

12. des. 2025

Hello Janette,

Thank you so much for coming back to us for a second purchase — it honestly means a lot.

We’re really happy everything arrived as expected and that you’re enjoying the quality, and I hope the complimentary blanket was a lovely extra too.

Kind regards,
Holsper

Svar fra Holsper

12. des. 2025

Hello Dave,

Thank you for taking the time to share your experience. We’re genuinely sorry to hear that the set did not meet your expectations and appreciate the opportunity to respond transparently.

All of our bedding is produced using 100% Egyptian cotton made from long-staple fibres and woven in a sateen construction. We have worked with the same premium manufacturers for many years and carry out regular quality checks to ensure consistency with the specifications shown on our website. Comparisons with other brands can vary, as different manufacturers may use different yarns, weaving techniques, and finishing processes, even when similar thread counts are stated.

Regarding colour and finish, we do our best to represent our products as accurately as possible, though slight variations can occasionally occur due to lighting, screens, or production batches. That said, we take any concerns about noticeable differences very seriously.

Your feedback is unexpected, and we would genuinely like to review this in detail. We have invited you to contact our support team and share the photos you mentioned of the fabric and weave. If there is any issue identified on our side, we will of course take full responsibility and offer an appropriate resolution, whether that is a replacement or a refund.

Quality and transparency are extremely important to us, and we are always happy to investigate concerns thoroughly to ensure our products meet the standards described.

Kind regards,
The Holsper Team

Svar fra Holsper

10. des. 2025

Hi Carol,

Thank you so much for your lovely review. It means a lot to hear that both sets impressed you.

We really appreciate you choosing us again and hope both sets bring you lots of cosy nights.

Best regards,
Holsper

Svar fra Holsper

10. des. 2025

Hi there,

Thank you so much for your lovely feedback! It truly means a lot to hear that you've chosen our bedding again and again.

We’re really grateful for your trust, and we’ll keep working hard to bring you pieces that feel special every time.

Warm regards,
Holsper

Svar fra Holsper

8. des. 2025

Hi Sharon,

Thank you so much for your lovely words! It truly means a lot to us.

We’d be more than happy to have you back anytime.

Warm regards,
Holsper

Svar fra Holsper

7. des. 2025

Hi Brian,

Thank you so much for sharing such a wonderful review.

It’s fantastic to know you’re over the moon with the look and feel of your duvet set, what a clever and practical idea.

Hearing that our bedding is helping transform your sleep experience, even in your late seventies, means more to us than you know.

Thank you again for your trust and for choosing Holsper.

Warm regards,
Holsper

Svar fra Holsper

7. des. 2025

Hi there,

It’s wonderful to know the quality and feel of the fabric are living up to expectations.

We really appreciate you taking the time to leave this review. If you ever need any help choosing your next Holsper set or want advice on colours to mix and match, we’re always here.

Warm wishes,
Holsper

Svar fra Holsper

6. des. 2025

Hi Nathan,

Thank you so much for your honest review and for your kind words about our communication and product – that really means a lot to us.

We’re truly sorry that the delivery took longer than expected and that it came as a surprise that the parcel was shipped from China. We completely understand how frustrating delays can be.

We usually dispatch all orders directly from our warehouse in Northampton, UK. However, during very busy periods like the Black Friday season, our UK stock can sell out quickly. In those cases, we send some orders directly from our factory to avoid long backorders and to make the process faster for customers.

Unfortunately, this year delivery companies were also heavily overloaded, which caused additional delays that were outside of our control. Even parcels that were shipped on time were held up by carriers due to the high volume of requests.

Thank you again for your understanding and for giving us the chance to improve. If you ever need anything or have any questions about an order, please feel free to reach out to us.

Warm wishes,
Holsper

Svar fra Holsper

5. des. 2025

Hi Lisa,

Thank you for sharing your feedback with us, and we’re really sorry for the frustration this delay has caused — we completely understand how important timely delivery is.

Please note that many of our items are made on-demand, which takes around 1–5 business days before they are ready to dispatch. This approach helps us reduce waste and create a more sustainable, eco-friendly production process.

For UK orders, the usual delivery timeline is:
• Production: 1–5 business days
• Delivery: 5–7 business days
Total: up to 12 business days

For USA, Canada, Australia, Europe, and other international destinations:
• Delivery: 3–10 business days
Total: up to 15 business days

With the busy holiday season, courier companies such as DHL, Royal Mail, FedEx and others are also experiencing delays, which unfortunately can be outside of our control. We truly appreciate the patience of every customer during this period, and we’re doing everything we can to move things along as quickly as possible.

If you’d like us to check the exact status of your order, just send over your order number and we’ll be happy to help.

Warm regards,
Holsper Customer Care

Svar fra Holsper

3. des. 2025

Thank you Sue!⭐️⭐️⭐️⭐️⭐️

Svar fra Holsper

3. des. 2025

Hi Alina,

Thank you so much for this lovely review and for your kind words about the quality – it means a lot to us. We’re really happy to hear the bedding looks even better in real life and that it feels silky soft.

If you ever feel like sharing a photo of your bed all made up, we’d absolutely love to see it.

Warm regards,
Holsper

Svar fra Holsper

3. des. 2025

Hi Patricia,

Thank you for taking the time to leave a review, even before you’ve slept in the new sheets. It’s wonderful to hear that – that’s exactly the feeling we want you to have every night.

We hope this new set will be just as dreamy once you’ve had the chance to try it.

Kind regards,
Holsper

Svar fra Holsper

29. nov. 2025

Hi Peter,

Thank you so much for this lovely review.

If you ever need help choosing your next set, just let us know.

Warm regards,
Holsper

Svar fra Holsper

28. nov. 2025

Hi there,

Thank you so much for sharing this! It makes us really happy to hear you’re loving the colours, the pattern, and the feel of the material. We always put a lot of care into choosing fabrics and designs, so it means a lot when someone notices.

If you ever decide to share a photo of how it looks on your bed, we’d absolutely love to see it.

Thanks again for choosing us!

Warm regards,
Holsper

Svar fra Holsper

28. nov. 2025

Hi Richard,

Thanks for the review. We noticed your order was placed over six months ago, and the gold piping doesn’t fray under normal use — thousands of customers have the same design without any issues. If it suddenly started “shedding fibres constantly” after half a year, something unusual must have happened to it on your end.

If you’d like us to take a look, you can send photos to our support team, but based on our quality checks and long-term customer feedback, this isn’t a product fault.

Svar fra Holsper

28. nov. 2025

Hi Jerry,

Thank you so much for your kind words! We put a lot of care into the fabric and finishing, so feedback like this truly means a lot.

If you ever need help choosing your next set, just let us know.

Warm regards,
Holsper

Svar fra Holsper

28. nov. 2025

Hi Mr Ken,

Thank you so much for taking the time to share this. It’s lovely to hear that the ordering process felt smooth and that the updates along the way were helpful. We’re also really happy to know your parcel arrived quickly and that you’re enjoying the quality of the products.

It means a lot that you already have several sets and have been pleased with all of them. Thank you for choosing us again and again.

Warm regards,
Holsper