Logoen til Hiyacar
Besøk nettstedet

Hiyacar Anmeldelser 

2 955
•
TrustScore 3 av 5

3,0

Billeasing
Skriv en anmeldelseBesøk nettstedet
Skriv en anmeldelse

Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon

For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon

Se hva andre synes

Vurdert til 1 av 5 stjerner

Similar to other users, I have not been paid for my rentals. I have complained and chased the payments which were due months ago. I have had many apologies but no action.

Vurdert til 1 av 5 stjerner

I’m a car owner. They sit on your earnings for months, string you along when you complain. They have done this repeatedly and each time give the same waffly rubbish about ‘changing our payment system’... Vis mer

Selskapet har svart

Vurdert til 4 av 5 stjerner

This business is much needed in the UK (I live in London) and overall I am happy with my experience – it is easy to hire the car, get in contact with the owner, and the UX is relatively painless.... Vis mer

Selskapet har svart

Vurdert til 5 av 5 stjerner

I’ve hired different cars a few times with Hiya car, never any problems. I especially like the cars with the option to pick up and drop off through the app without having to meet someone, it gives e... Vis mer

Informasjon om virksomheten

  1. Billeasing
  2. Bilutleiefirma
  3. Bildelingsstasjon
  4. Bilklubb

Om Hiyacar

Skrevet av virksomheten

🔎 Local cars from trusted owners

📱 Simple pricing and no deposit!

🚙 Search, book and drive


Kontaktopplysninger

3,0

Middels

TrustScore 3 av 5

3k anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Ber kundene om å skrive anmeldelser

Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative

Har svart på 82 % av de negative anmeldelsene sine

Svarer vanligvis i løpet av én uke

Slik bruker virksomheten Trustpilot

Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.

3,0

Alle anmeldelser

(2 955)

44 anmeldelser i de siste 12 månedene

Skriv en anmeldelse
Virksomhetene kan ikke betale for å skjule eller tilby belønning for anmeldelser på Trustpilot. Anmeldelser er meningene til individuelle brukere og ikke Trustpilot. Mer informasjon
Vurdert til 5 av 5 stjerner

Helpful help

After thinking I'd done something to the car and it wouldn't restart, a really helpful service agent on the app helped me straight away. Really couldn't ask for speedier help. I really appreciated it

21. september 2024
Vurdert til 5 av 5 stjerner

As a hirer

As a hirer, all good. Never had an issue with Hiyacar customer support - they are attentive, well meaning and professional. I'm a great believer in Hiyacar as a company that actually cares about both sets of drivers.

13. september 2024
Vurdert til 5 av 5 stjerner

Great experience BUT pricey

Great experience BUT pricey.

Recently moved from zip car so using this as an alternative... So far I can't complain ( apart from the fact that it's a bit more expensive) and that I can only rent for 24hrs at a time

1. september 2024
Anmeldelse skrevet uten oppfordring
Vurdert til 1 av 5 stjerner

We hired a car for a job.

We hired a car for a job.
The first one didn't work, the second one broke down.
We had to refund the job and it has cost us many days work to get things back on track.
Despite their advertised 'promise', they are refusing to refund or recognise the damage done.
I will be opening a small claim.

8. juni 2024
Anmeldelse skrevet uten oppfordring
Logoen til Hiyacar

Svar fra Hiyacar

Hiya Ben,

We are truly sorry to hear about your recent experience and sincerely apologize for the inconvenience caused by the issues you encountered with our vehicles. We understand how frustrating this must have been, especially considering the impact it had on your work and business.

Our team takes your feedback very seriously, and we would like the opportunity to resolve this for you. Please reach out to us directly at support@hiyacar.co.uk with your booking details so we can investigate what happened and work towards a fair solution.

Customer satisfaction is at the core of what we do, and we would like to make this right for you.
Thank you for bringing this to our attention.

Kind regards,
Hiyacar team

Vurdert til 5 av 5 stjerner

This made a very stressful holiday…

This made a very stressful holiday planning situation a lot easier! Had 6 family members, only 1 driver but originally had 7 with 2 so last minute chaos meant I found Hiyacar and was able to get and pick up a 7 seater very easily and leave my own car there for free. The owner was available on call straight away to help and so were Hiyacar live chat. Would highly recommend

26. august 2024
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Perfect.

Hiyacar has a very good system to allow anyone to easily access a car. Their locations are very good and in constant update, excellent costumer service, and the cars are very very good.

I would recommend anyone to use Hiyacar.

29. september 2023
Vurdert til 1 av 5 stjerner

They charge £60 for cleaning which…

They charge £60 for cleaning which includes £20 administration fees, this is second time they have done with me, if your get PCN on thier cars, they will charge £40 administration to pay £6, instead they could have forwarded the PCNs straight to us and we can sort that out,
Don't fall under low prices, they have a lot of hidden charges,

19. august 2024
Logoen til Hiyacar

Svar fra Hiyacar

Hiya Sumit,

Thank you for taking the time to share your feedback with us. We regret to hear that you are dissatisfied with the fees related to cleaning and PCN administration.

To provide clarity, all of our prices and fees, including cleaning and administrative charges, are transparently listed on our website and within our terms and conditions. The administrative fee for handling PCNs reflects the significant manual effort involved from our team. We must thoroughly review each case, communicate with relevant authorities, and ensure that all documentation is accurate and complete. As a peer-to-peer car-sharing platform, we also manage the claims between car owners and drivers, which adds to the complexity of the process.

We understand how additional fees can be frustrating, but they are necessary to maintain a seamless and compliant service for both car owners and renters. If you have any further concerns or questions, please don’t hesitate to reach out to us directly.

Thank you again for your feedback.

Kind regards,
Hiyacar team

Vurdert til 5 av 5 stjerner

Great experience

Great experience! Have used many times before. Great value for money. Any issues always resolved straight away. Would highly recommend

19. august 2024

Dette er Trustpilot

Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.

Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.

Lær om anmeldelsesprosessen på Trustpilot.

Her får du åtte tips om hvordan du skriver en god anmeldelse.

Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.

Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.

Ta en titt selv