Hit Anmeldelser 

Ordered a steelbook ps5 game, which was delivered on a friday by royal mail, who damaged the steelbook in transit(dropped something heavy across box leaving imprint. contacted hit friday afternoon and got a response pretty much straightaway. after a couple of emails(with pics) back and forth issue was sorted and replacement sent out Monday with extra packaging(thanks Kevin) far better experience than when I had an a damaged item from game.

My Amazon order got cancelled due to an issue, and then they were out of stock when reordered. So Hit seemed to be the only other shop selling Trails In The Sky 1st Chapter (excluding ebay). Since I ordered it on release day, already with 10% off, Friday 19th September 2025 at 14:55pm and within 5 minutes it said dispatched I was a little nervous about the pace going off the lower starred reviews. But by 12pm Monday morning it was here !! Since I didnt pay for express delivery that is really good. I will for sure use this company again now I know about them, smaller companies need the help. No company is ever perfect, Amazon lost my parcel twice with 2 other preordered Trails series games. (Ahem obviously stolen)

very easy to browse site, excellent prices and wonderful customer service. huge shoutout to Kevin who went out of his way to help me (even on a Bank Holiday) and was very generous. highly recommended retailer for great products at bargain prices and the most human and attentive customer service I have ever had the pleasure of contacting. I look forward to doing further business with you.

Placed an order for a game, paid for Royal Mail track 24 postage, no dispatch notification or order preparation email.

I emailed them asking when it would be likely the game would be dispatched as it is/was for a gift and have had zero response.

Never used HIT before and although cheapest have had a terrible experience so far and won’t be using them again.

Should have stuck with Amazon.

Buyers beware.

This is the best customer service I've experienced in the UK.

My game order was delayed, and there were no tracking updates from Royal Mail. So, I contacted Hit, even though it was a Sunday. Hit responded very quickly, and they confirmed from their backend that the item had been picked up, but Royal Mail hadn't shipped it on time. They professionally advised me to wait another week before Royal Mail could declare the item as undelivered. Afterwards, as soon as they received confirmation that the item had been delivered, they notified me immediately. Even though it was a Royal Mail issue, Hit's customer service boosted my confidence in the delivery.

Have been pre ordering a lot of games with Hit recently and they've all been delivered on time. Plus they're the cheapest I can ever find. Ordered a game at 11pm with standard delivery and it was delivered 12 hours later. Incredible.

Great company, game was delivered next day and spoke to someone called Kevin who was very helpful.

Competitively priced but insistent on using Royal Mail who constantly lose and delay orders. Try to support small business but let down at every turn. Back to Amazon. Do not buy from here if you want your order in a reasonable timeframe.

*Updated my review because of a detailed and quick email from a company I received. Understanding, clear information with history. Because my pre-order was late, they stated "raise a complaint with Royal Mail" if the order did not arrive by Saturday from the game release date/expected delivery date of Thursday.

My original review was made out of irritation because I really wanted to support this website because I used to use Base for all my games. But for 3rd time in row my pre-order is late. Especially, when you could have bought digitally or from different suppliers for release date.

I still miss the 'wish list'/'favourite, good way to keep track of future releases and general games I might want.

Customer service has always been friendly and helpful. But still dislike 'SHOP' app links.

Great independent store with excellent customer service, will definitely use them again

Ordered ninja gaiden black on ps5 and they cancelled my pre order today a few days before release date saying the physical copy as been cancelled which is a lie as it’s for sale on playasia

Der Markt selbst ist gut aber die ein oder andere Frau an der Kasse sollte doch etwas weniger schnippich sein

Good 👍 great thanks

This is only the second time I've usedthis website to buy games, not going to bother again... this time bought a game after release, takes forever to arrive! Even when they say 'available' on the website, bare this in mind when buying, they also seem to use some third party app to track your order, that for me at least doesn't work, had to email them for tracking.
Just seems to be a slow unreliable service and place to buy, better off and faster even on Ebay!

Great experience, great customer service. Recommended.

I was a student at learning&skills College online course for functional skills maths course. The tutors are friendly.very helpful and supportive. I can go in office when I don’t understand a topic. They help me understand and I became very confident in maths. I have passed when I sat the exam for the first time. I will recommend this college to friends and family to come here that include everyone.
Come to this college guys. If u are struggling with both maths and English. They are one of the best colleges. They deserve a goal medal.
They are one of a kind . Thank you all so so much.

Hit has a huge collection of games both new and old with many discounts offered pretty much all the time. The games are brand new, packaged well and arrived very quickly usually with tracking from Royal Mail. They also have a loyalty point scheme. A great website to buy from.

This was my first experience in ordering with Hit.co.uk under its new management.
I'd been an avid buyer from both the previous Hit and Base.com (even back to the dvd.co.uk!) and was always happy with their service. This hasn't changed, despite the charge of hands.

They always offer competitive prices on new releases, and are quick to help if you have an issue or query.

I had to contact customer services regarding my order, and Kevin went above and beyond when dealing with my questions. He was very down to earth and put my mind at ease.
The game arrived safely, was very well packaged, and all my worries put to rest.

I hope this company continues to thrive, as they are very passionate about the service they provide.
Thank you for everything :)

Item went missing in the post and delivery was never updated and they passively aggressively accused me if stealing ! Terrible company

I’ve been using Hit for a long time in both the Base era, and prior management.

Consistently offering competitive pricing, reliable delivery for preorders and clarity about when payments are taken for preorders I’ve always had good service.

I’m glad to say it’s continued into the new era, and they’ve gone above and beyond in terms of being helpful with a customer service query.

Keep doing what you’re doing!