Hilti Anmeldelser 133

Hilti Rotating Laser – major disappointment from a so-called premium brand

Buyers, beware. I bought a Hilti rotating laser expecting top-notch quality. Sadly, the experience has been the exact opposite.

I used the laser on just four foundation slabs, yet it broke down three times with the exact same issue. Twice during the warranty period, Hilti’s service did nothing but calibrate the device and claimed it was “fixed.” The issue kept coming back – even in the hands of a Hilti reseller, who experienced the same problem. Again, only calibration, no real repair.

After the warranty expired, I was suddenly quoted €320 for a repair, almost the price of a brand-new laser from another brand.

This is unacceptable. From a company like Hilti, I expected responsibility and product reliability – not repeated malfunctions and expensive repairs after minimal use. I own other measurement tools from competitors, and they’ve worked flawlessly for years.

I’ve lost all trust in Hilti – I won’t buy anything from them ever again.

Desværre en skuffende oplevelse med Mike fra Aalborg. Han var svær at få fat på, virkede uengageret og leverede ikke den service, man som kunde burde kunne forvente. Manglende opfølgning og dårlig kommunikation. Ikke tilfreds.

Had a Hilti employee, a bald very overweight 40 year old driving a Hilti red electric estate in a manner dangerous to the public overtake me in a reckless Manor. This cretin nearly knocked me of my motorcycle. He over took my motor bike at high speed only to have to stop 200 meters up the road for the traffic lights on lady bower Bridge near Sheffield. . He then turned left onto Manchester Rd heading west. How can Hilti afford to have a bafoon drive in a Manor dangerous to the public like this guy did. This happened Sunday 15.06.25 time 12:20 PM description of driver balding short redish hair, very over weight. Around 40 years of age . Wearing head phones while driving, and driving like an idiot. If Hilti cares to contact me my phone number is 01143605355

Wieder nicht an gesetzliche Mittagsruhe gehalten und in Wollishofen laut über die gesetzliche Mittagsruhe ausgeladen.Lieferanten werden nicht informiert, weil es der Hilti egal ist und sie darüber noch lachen, wenn Mieter in der Umgebung sich aufregen.Eine Firma ist nur seriös, wenn sich an die schweizer Gesetzte gehalten wird.

Hiltie neemt geen producten retour ook al zijn ze niet aangebroken en gebruikt maar beroept zich op de kleine letters die je zelf van hun website moet gaan opzoeken.
Erg klant onvriendelijk en onprofessioneel.

Ten zeerste af te raden om rechtstreeks met deze partij in zee te gaan.

If i have to chance leave 0 star review i would leave it! I had laser PM2L level from Hilti never had any issiue, i keep in tool chest and i broke the top glass, i check with another laser horizontal works well but decided to fix it, they sent me on quote Top of the charge 179£+VAT+ postage end up with 228£!!! Cost new one is 188£ Terreble customer service im Glad to use Milwaukee"... If only had read the reviews, Never buying again Hilti...

Habe 5 Jahre für Hilti-Schaan in der Logistik gearbeitet. Der Personalchef Werk 1 war ein Tyrann. Seinen Neffen hat er als Spion in diversen Abteilungen eingesetz. Dafür ist der Neffe ordentlich von MA verprügelt worden. Am Schluss hat der Personalchef mich aus der Firma drängen wollen. Er hat behauptet ich hätte eine sexuelle Beziehung mit einer 10-jährigen. Der Hr of Headquater Schaan hat mich dann gekündigt. Bin aufgrund dessen schwer krank geworden bis heute.

Veel te duur voor wat het maar is en maken zelf fouten en dan maar kosten rekenen.
service 0

Buongiorno, mando il martelletto 60 , aggiustare, mi chiedono €160.00, solo x ritirarlo, mi fanno pagare €370,00 x la riparazione , lo consegnano con lo stesso problema , lo riprendono me lo rimandano lo uso 1 volta ,dopo un mese e mezzo senza usarlo stesso problema , mi richiedono altri €370.00, rifiuto xche non mi sembrava correto mi rimandano il martelletto completamente a pezzi , ma secondo voi è normale ?,o una serie enorme hilti, mai più acquisterò un pezzo da questa azienda ,

Buongiorno....volevo chiedervi se qualcuno ha acquistato un aspiratore ultimamente???io ho seri problemi e non riconosco il mal funzionamento....NON consiglio...funziona male

Dreadful customer service. Poor staff product knowledge. Hilti has a very 'entitled' attitude and in the event of errors made by Hilti, the customer is expected to jump through hoops in order to get a refund / collection of products sent in error.
In addition, we have stopped using Hilti equipment in the last 5 years, as the product quality seems to have significantly reduced. This means more regular repairs, which are astronomical in cost and can only be carried out by Hilti. In a lot of cases, Hilti refuse to repair equipment that requires minor repair work, in the interest of selling new equipment and the various different finance plans that they offer. We have found Bosch equipment to be more reliable and service & repair can be carried out by independent companies, quickly and much more cost effectively.

Customer service at Hillington is always good although dealing with tool repair is not. I bought the masonry 600 cut off saw for £1180 it is not used every week occasionally used. Was fixed during warranty the same repair was quoted £415 outside warranty last year now this year the repair is £740 that's £100 more expensive as a sthil saw. Saw cost £2335. Would you spend that in hires over 4 years or 3 or 4 other masonry saws .I would stay away from this tool unless you have money you need to waste. I was lead to believe if you bought this make it would last forever it never even outlast a recon sthil saw at £180. They make out it will last you a lifetime it certainly does not

Suite à mon appel sur un défaut de percussion, la machine a été enlevé et rendu réparé sans frais. Mandrin non adapté et le mandrin HSS a été remplacé.

Responsable Trx9

Je tiens à remercier chaleureusement le responsable du point de vente Hilti Wasquehal (M Delporte) pour son professionnalisme et son accueil exemplaire. Dès mon arrivée, j’ai été pris en charge avec sérieux et bienveillance. Son expertise sur les produits, ses conseils personnalisés et son sens du service ont vraiment fait la différence.

Un grand bravo pour cette qualité de service ! Je recommande vivement ce point de vente Hilti à tous les professionnels en quête de matériel performant et d’un accompagnement de qualité.

Hilty is the worst cutomer service in the world. There products dont last and way to expensive. Very quickly and "friendly" to sell something and take your money... then you are hooked and they and noboddy will help you. If you bought wrong??? be aware you are stuck. Maybe just change the item- NO NO NO. They steal from there customer's. They don't even want to talk to you.Workshop repairs - they will steal you money and give it back to you like it was. If you send it back again - sorry you wait to long and just pay again and again and again. No spesial treatment with a big purchase.
Luckily there are brands like boch cordless that is 16 years old with hard construction behind that kick the dust into my hilty drill. And still work as new. Hilty drill are 4 times in for repair and still broken. Hilty is by far not the best with the poorest customer service ever. After 30 years with hilty it is time to change. If you are just a normal construction worker ho work for yourself hilty will drop you and take from you. They will NOT HELP YOU IN ANY WAY...

Une marque qui ne répare pas ses produits si vous n’êtes pas professionnel…

Mitarbeiter fahren mit Rammstein Sticker auf dem Firmenwagen rum. Ich boykottiere jede Firma die sich mit mutmaßlichen Vergewaltigern assoziiert.

Ordered a radio to replace our old Hilti radio but looks exactly the same, when it turned up it uses the newer batteries which none of our Hilti tools use so needed to go back only to be stung with a 20% restocking charge! Make sure you know what you are ordering to avoid this!

Une entreprise avec de grande prétention et énormément d'exigence qui se traduit par un management toxique des années 80 qui n'a plus sa place en 2024
On constate un certain laisser aller dans la gestion générale de l'entreprise et cela se ressent très clairement.
A plus petite échelle il est évident que le personnel n'est pas soutenu par l'équipe encadrante, surtout en distribution, il en résulte des équipes démissionnaires et donc une activité affaiblie et un service client déplorable.
La solution une augmentation des prix toujours plus aberrante pour palier se manque a gagner.
Une entreprise qui achète chaque année le badge de GREAT PLACE TO WORK pour se donner une bonne image, et quelle belle image du siège vraiment rooftop, billard et j'en passe… Vous n'en profiterai jamais soyez en conscient.
Malgré tout cela reste une bonne école pour se former et ainsi voir les limites de votre patience

Assistenza scandalosa, esperienza assolutamente negativa, meglio scegliere altro!!@!!