Hikvision Anmeldelser 347

Societa' poco seria, perche' permettono a tutti di vendere i loro prodotti, ma poi se vuoi gestirli in proprio devi rivolgerti a rivenditori/installatori che fanno politiche di prezzo da "cartello di medellin", carissimi, che si rimangiano tutto quello che avevi risparmiato. Anche se sei in grado di fare le installazioni per conto proprio (ho installato due allarmi axpro e due videosorveglianze in ambito familiare), poi ti trovi un muro davanti quando vuoi fare la gestione da remoto. Ho provato a scrivere a 3 rivenditori diversi chiedendo quello che chiamano "invitation code" ma non hanno nemmeno risposto. Prodotti HikVision sono da evitare

4 maanden terug via pro alarm een nvr gekocht , 2 maanden terug in gebruik genomen , apparaat stopt er accuut mee rook naar een rook/brandlucht contact opgenomen met pro alarm , moest naar hun opgestuurd worden , na twee dagen even gebeld , was opgestuurd naar hikvision , daarna ruim 3 weken niks meer gehoord, contact opgenomen met pro alarm zij gingen er achteraan niets van gehoord wederom gebeld , nvr was nog niets aan gedaan waren ze vergeten, gingen er na kijken moest ze wederom achteraan bellen , in de wacht keer op keer krijg je wachttijd een minuut even later wachttijd 2 minuten even later wachttijd 3 minuten even later het is erg druk spreek boodschap in 😡 werd na 5 telefoontjes terug gebeld door medewerker hikvision ging toestel ongerepareerd terug sturen was té veel stof in gekomen in 2 maanden gebruik dus geen garantie , ronduit schandalig voelt als oplichterij

The poorest customer service possible. Try to get some help by phone and wait 30+ minutes to get someone on the line. Then I'm told they won't help me reset my doorbell password so I can use it with my HanWha/Wisenet NVR. I do recommend buying HanWha instead. The e ir service is top-notch!

AVOID AVOID AVOID. Its bad enough that the support is awful and the reviews here are shocking but I bought a £200 camera plugged it in and connected to the Hikvision App and it came up with a warning "This camera has a security issue that might allow access to your network download the update immediately" I went to the page on their website for this issue to find my camera missing so I emailed Hikvision, they asked for proof of lots of things which I got together and then I got a reply back we do not assist customers please use an authorized engineer. I emailed back and and said it was a brand new camera and there is a security issue surely they should assist, all I need to know where the firmware was and they replied to say they would not assist. They then emailed to say the case was closed. As this is a security issue they warn about and the response received clearly indicates that Hikvision do not care about their customers security.

I prodotti acquistati non sono mai i vostri al 100% se dimenticate la password mi hanno chiesto per il reset 160 più iva per 3 telecamere... Mai più!

Pessimo. Centralina guasta dopo 2 mesi e non sostituita. Mi hanno detto di comprarne un'altra. State lontani da questo prodotto

Kameras nach 3 Jahren defekt. Support nicht vorhanden, denn auf Antwort warte ich bis heute.

Kann nur abraten.

Having purchased a new Accusense CCTV box with hard drive, there was a constant bleeping, which I could not eliminate, contacted support to ask for help and they refused as I was an end user, so I had to pay and get a local company to come in and look at it ! absolutely awful customer service. Happy to take your money when you purchase but don’t want to give you any backup help even for the simplest of things that would’ve taken two minutes over email or the telephone!

Ho acquistato ax pro , attivato il prodotto e ovviamento impostato la password. ho eseguito le configurazioni in più giorni . oggi improvvisamente la password non è più riconosciuta. ho fatto il recovery password inviando i dati ad hik-vision , nessuna risposta chissà quando risponderanno e se risponderanno

HIK are selling total junk, rubbish.
Out of 4 outdoor cameras 3 have failed due to condensation in the lens. They are 3 years old.
My recorder failed after only 3 years. I will NEVER go near HIK again.

Has to be the worst camera system on the market

Ho installato il sistema Hikvision per tutta la mia struttura alberghiera e il supporto post vendita è proprio inesistente.
Davvero pessimo
Soldi buttati

We had Hikvision cameras installed a few years ago. They are playing up and we were having trouble locating an installer to help. We contacted multiple installers who said they would not work on Hikvision systems and when I contacted Hikvision for help, they could not have cared any less or offered any less help. I regret the purchase and am now having to fit the bill to replace the defective system with a reputable one.

The starter pirtion size was very small,Paneer lababdaar was sweet and dal makhni tasted stale.
The staff were pleasant .
I will nor recommend it to anyone 🙏

NON ACQUISTATE !!! Pessimi, pessimi, pessimi, ho acquistato una centrale di allarme AX-HUB e non ci sono i sensori collegabili. Non rispondono alle mail. Una azienda di falliti.

Terrible customer support; when you need to reset a device password, it's very difficult to contact Hikvision or a partner.

Bought a house in Belfast with Hik vision security camera recording system.
Couldn’t access mobile app to monitor on mobile phone as previous administrator still registered on system. Contacted Hik vision for support .Below is the reply cut and pasted from email.

“Thank you for your email to Hikvision UK & Ireland. As an End User of Hikvision products we would recommend you contact you point of purchase/installer for all technical support. If you do not have an installer we would recommend you to contact one in your local area.

Hikvision CCTV equipment is commercial graded product and should be installed and maintained by a Hikvision recognised partner.

We do not directly support End Users with Technical issues, we support Professional Installation Companies and Distributors only, who then in turn will support their Clients.”

In other words ZERO CUSTOMER SUPPORT. Don’t buy their products !!

It is actually 0 rating but unfortunately TrustPilot do not have that option. I am owner of device and bought it from reseller which installed it. After some years of usage installer company went out of business and they went with my admin password. Because support is non existent I am unable to reset it ( I need admin password to unbind device from the previous company account ). I have sent many mails via their so called SADP tool but I got no response at all. That effectively bricks my device out of any usage and there is no way to get it back.
So when you:
1. Buy device and somebody else installs it and bind to their account you actually lease equipment regardless that you bough it at full price.
2. You do not own admin account - you do now own device.

Misses human events but never misses rain. I get 20 alerts when is raining but dont get an an alert when ive had a delivery

They dont deserve even a single star.
Post purchase no installation or demo service given. They dont even ans d calls once they get money.
Dont buy its a scam