HONOR UK Anmeldelser 

My phone is glitching and over heating. Getting so hot I can hold it. I have to take the cover off. I find it hard to do much on my phone now. I spoke to the live chat. They said I can send my phone off for repair. But they won't replace my phone with another while it's being repaired. I need my phone for appointments, work, etc. So I'd be without a phone for who knows how long. Then the live chat dissappeared when I said I wasn't happy. I want rude, and getting angry. Just told them I wasn't happy with this. So they just abandoned the conversion after I was in the queue waiting to be seen.
So not happy with customer care or product.

Avoid at all costs . Zero customer service . Phone arrived minus charger . They don't answer phone ,don't reply to emails nothing . Hopefully UK trading standards take a look .PLEASE PLEASE DONT WASTE YOUR MONEY .

Worst phones and customer service, the most glitchy tech I have ever bought, freezing lagging was the first issue. Tried to back up after deleting apps. It could not hold network and now I have lost plenty. Will never buy again.

Never buy an Honor tablet. After less than a year ours stopped charging, it was still under warranty so we sent it for repair. After a month of not hearing anything I called them and was told to call the repair center. The tablet had a very small crack in the screen which had been there far longer than the fault with charging and absolutely nothing to do with the fault. But because of that the warranty was void and they want to charge me £169 to get the tablet back.

Great at first, but since the latest update a few months ago. Google Pay stopped working and also my delivery app because the phone 'doesnt meet system requirements' Honor couldn't fix it, went back and forth so many times. they said it would be fixed in the update. update came, still broken. Do not get the Magic V2 as they only care about the phone until the new phone comes out then you on your own

I recently bought a Magic Pad 2 to replace my Pad 8 tablet that had served me well for 18 months. I also own a Magic Watch 2 smart watch that has been faultless. The MP2 is an exceptional piece of kit offering stunning screen, great audio & a keyboard/case that actually works well. It came bundled with the keyboard & also the pen which works well. Well built (as usual) & amazing value. I've never had issues with any Honor product & delivery is quick with great communication.

Bought the new Magic V3 foldable on the day of release. Delivered next day by DHL. Spent 3 hours configuring it, then the phone offered a software update. During the update, phone entered an endless reboot loop. Phoned Honor UK Support. Over the next 2½ hours, either the phone line cut after 30 min or I was repeatedly hung up on. Tried the Chat service - no response. Sent support an email. Next day fruitlessly phoned and used Chat for another 2 hours. Sent another email, formerly rejecting the phone, repair or replacement. 4 days later a reply email offering repair and a phone call offering £50 discount against future purchase - REJECTED.

Issued refund claim to PayPal (Credit). Honor issued Logistics PDF for DHL return - with corrupted address on it. Emailed support, next day email with replacement PDF with same corrupted address. Emailed Support again and again and again. Never got correct paperwork or sensible reply.

Sent it back today using the corrupted address as PayPal didn't want to know and had given me a firm deadline to return it.

Evidence shows Honor support translate all incoming emails into Mandarin, reply in Mandarin, then translate it back into English. No wonder they didn't have a clue what I was saying and the address got corrupted. (Nothing wrong with my English!)

Copied my latter emails to senior management without response.

By anything from Honor UK at your peril.

I wish I read other reviews earlier, when I bought Honor Magic v2 in February, seven months ago, directly from Honor UK. When I tried to contact customer support about warranty repair for the phone (poor Bluetooth connection), I realised there was no customer service! The online forms remained unanswered. The emails to customer service remained unanswered. When I tried to contact via Facebook, I was told that "the team will be working on my issue", like a warranty repair is not supposed to be a straightforward process. Then they took my phone number so "someone from the team will contact you". No one contacted me, though. This is the worst customer experience I ever had. So if you decide to buy a £1300 gadget from Honor, be warned: if something happens to it, you are on your own

Update: after a couple of weeks, Honor contacted me and sent over the return envelope. It was a regular A4 bubble envelope, which I found inadequate for such an expensive device, especially considering that by default, the phone is assumed OUT OF WARRANTY until the assessment is done. That means any damage to the item on its way back will invalidate the warranty. I decided not to return the phone, as I have no trust in their repair or replacement process for the above reasons.

My experience with Honor has been nothing short of frustrating and disappointing. I purchased a Honor Magicbook 16 Pro laptop from them less than two years ago, and it developed a major battery fault shortly after the one-year warranty expired. This timing is suspiciously convenient and raises concerns about planned obsolescence, where products are seemingly designed to fail just after the warranty period ends, forcing customers to pay for expensive repairs or replacements.

Despite UK consumer law under the Consumer Rights Act 2015, which provides protection for up to six years for faulty goods, Honor has repeatedly refused to acknowledge their legal obligations. After multiple communications, including a discussion with a representative who assured me my case would be escalated, I have received nothing but dismissive responses citing their one-year warranty policy — which is irrelevant given the clear legal requirements in the UK. Their customer service team completely ignored my requests and failed to respond appropriately, even after I provided clear evidence of the law they are violating.

Having read through other reviews on Trustpilot, I can see that many customers have had similar experiences, and unfortunately, I can confirm that the negative reviews are absolutely true. Honor seems to ignore valid concerns and shows a total disregard for their customers, especially when dealing with issues that occur outside their very limited warranty period.

Due to Honor’s refusal to comply with UK law, I have already initiated a claim through the small claims court to enforce my rights under the Consumer Rights Act 2015. I am determined to hold Honor accountable for their disregard of consumer protections, and I would strongly advise others to avoid this company if you expect fair treatment and respect for your legal rights.

Rating: 1/5
Verdict: Avoid Honor if you want reliable customer service and companies that respect consumer law!

Non-existent Customer Service

Placed an order 10 days ago & nothing has happened.
Tried phoning (no-one answers), emailing, the app, chat on the website & even Twitter all to no avail.
If/when the order does arrive I pray to God that there are no issues as it seems to be impossible to get any kind of contact with the company!

Ordered the latest and greatest foldable phone from Honor UK. Due to some confusion around email addresses I missed the initial order confirmation and invoice. After sorting out the email address I had asked honor to send me a copy of the invoice. 4 days and 8 emails later I cancelled the order out of frustration and sure enough, 15 minutes later a received the invoice, but it was already too late. The main problem is all messages get translated to mandarin & back and therefore they often don't understand what the customer is after.

Honor 200 appears to have issues. The one that i find most annoying is. When the phone is switched on and on charge, It keeps coming up with a message that you have not set up a screen saver. It tells you how to do it.
But if you follow the instructions from the phone screen there is no option to set one up.
I have tried to get some help from there useless customer services and there does not seem to be a fix.
DO NOT BUY A HONOR PHONE

Originally very happy with phone and purchase. However after 12 months when there were problems and phone still under warranty customer service was non existent. Tried phoning and if I did manage to get through and put on hold, every 30 minutes I would be cut off. Email - no response. facebook messaging, no response, whatsapp no response. Absolutely rubbish customer service. Shame as up till now a very good phone but I would definitely not recommend as no customer service.

Can't pay. The ste is hopeless
Won't try again
Honor you just lost £1000 order

VERY BAD BETTERY AND SMALL SCREEN SIZE

I was a little shocked to see the number of bad reviews about Honor.

I decided to purchase Honor after finding that every Samsung device I have owned over the years doesn't last more than 12 - 18mths.

After yet another Samsung phone becoming problematic I just wanted an affordable but decent phone. I purchased the Honor Magic 6 Lite along with the earbuds and Honor Band 9. I also had a free case.

My order was delivered by DHL but was held at their depot for a couple days. I personally found Honor's customer service to be very helpful. My order did arrive a couple of days late but that was the couriers fault.

I am so far very happy with my phone. I prefer it to the Samsung. The screen is superior by far. I enjoy the curved edges. If I had to be critical I would say the battery isn't as good as I expected. It is still good but equal to my old Samsung despite the bigger capacity. It is still impressive for such a thin phone. If you take a lot of photos this phone may fall short for you. It can take some fantastic photos but if you zoom in there is some blur and pixelation. I don't take many photos so not an issue for me.

The earbuds are excellent for the price. I haven't noticed any difference in sound quality between these and my Apple Airpods. They last around 6 weeks on a charge which is longer than Apple. They aren't great if you are running or working out they do fall out of your ears unlike Apple.

The Honor Band 9 has a nice design. I like the strap and find the materials are of a superior quality to the Huawei equivalent. Honor claims the battery lasts 14 days it doesn't I get 7 days with regular use and 5 with a lot of use. Huawei battery is far better. The accuracy of the Honor is questionable and produces very different results to my Huawei tracker and my phone. I did read reviews stating the hear rate tracker isn't reliable or accurate. There are also limited faces that are free, the majority you have to pay for. I will be sticking with Huawei for the fitness tracker but I do recommend the phones.

I think the last review said it all.
Watch has stopped working with the App. It's 6 months old. Customer service said they would send a 'returns' email. They didn't. I phoned back and requested it. They said they would send it, I said I would wait on line this time for it to arrive. They refused. They said it was because I didn't have the serial number (because I don't still have the box). After about half an an hour of argument they told me how to find the serial number, after which they said said they couldn't deal with that serial number and down to the retailer not them to guarantee it and they refused to have anything to do with it or send me a 'repair' label. After 2 hours Thank you Amazon for refunding, but suggestion remove the"Amazons Choice recommendation.

I am creating this review as a warning to anyone that will take the time to read this as this company has no regard for consumer rights so please be warned!

I bought the Honor Magic 6 Pro back in February and noticed that the WhatsApp video quality was awful. I compared the M6P versus the Mate 20 Pro, S24U and Redmi 13 Pro Plus and the video quality was incredibly inferior on the M6P.

I contacted Honor who ignored my query about this so messaged them with a refund request. They accepted the request but then when I provided the pick up details they came back saying that I was over the 14 days return police as per their terms and conditions - bear in mind in the UK we have a consumer protection act which protects us against companies such as these by stating that if a product is faulty you can return it within 30 days for a refund or repair.

After protracted communication with Honor I sent the device off to their repair center. Their own repair center came back confirming a fault with the device via their tracking tool. I message Honor refusing the repair and requesting a refund as per the consumer protection act. They ignore the email, repair the device and send it back to me.

I speak to an advisor who tries to claim that the fault they found was not related to the one I reported to them even though when I sent it to their repair center I had to describe the fault! Anyways instead of arguing I ask the advisor if there was a fault with the device - he reluctantly admits there was so I then re-quote the UK consumer act!

Finally after 2 and a half months dealing with Honor they accept a refund due to a faulty product reluctantly (thankfully there are consumer laws in the UK to even get at this stage). They provide me with 2 return methods collection or dropping it off at a DHL express point. I choose the latter as it's a Friday so I can return it as quickly as possible and put this whole thing behind me.
I took pictures of the package as well as the items packaged (the M6P and the charger). Dropped it off at the DHL drop off point and received the proof of delivery.
I finally receive an email saying the refund has been completed but when I check my account only £14.99 was refunded! I had to contact Honor yet again to find out what is going on. To my bewilderement they say that only the charger had been returned which is why only £14.99 was refunded! I was incredulous as I used their own return method and used their own return label. I provided them with photos and even the advisor says I believe you returned the phone (this has now been ongoing since the 18th March!). According to them the investigation concluded saying the device was not returned even though the parcel was never weighed in front of me and when I requested an investigation they are claiming the weight of the package was less than they expected. When I reviewed the label they provided me to my dismay it only states 1 item and a lower weight which is what I believe they were quoting! Of course this was also provided to them as I forwared the email which I was provided to me with the label and their return instructions which I followed along with photographs of the phone in various stages of being packed and the sealed package in the end.

As it stands HONOR currently holds £849.99 of my money and is refusing to refund it!

This company has been absolutely atrocious making me go through hoops to return a faulty product and I am now in the process of reporting them to UK Trading Standards as they are currently holding £849.99 of my hard earned money hostage! In this day and age I am gobsmacked such a big company is trying to get away with taking £849.99 from a consumer! On top of that they have ignored a Subject Access Request which is unheard of in the UK at least to my experience so I have sent a reminder as I have to before I can report them to the Information Commissioner's Office.

I hope this post serves as a warning to other consumers and I sincerely hope no consumer has to go through what I have gone through in the last few months and still going through due to this company. I also hope that influencers see this and do right by consumers because they should not be promoting such companies that have blatant disregard for consumer rights!

Sent in my phone for repair as it had screen burn, they then sent me a picture of my mobile with a bent frame and damage,i sent it in in as new condition, they refused to repair my phone im now out of pocket and a mobile, will never buy a honor product again was trying to move from samsung to cheaper brands but i say stick to what you know, the customer service is appaling and the staff rude

One of the worse phones I ever had. I can't get signal to my WiFi ever. Need to disconnect WiFi and turn on again to be able to connect. So slow after only one year of having it. Don't waste your money.