Hey Dude Shoes Anmeldelser 

They've got 1 star because I couldn't give them ZERO!! Absolutely diabolical "service". I recieved a e-card voucher from my son for my birthday $50, I tried to order 3 pairs of shoes, $160 (obviously expecting to cover the balance), system wouldn't except my voucher. To cut a long story short 22 emails later, I requested a refund because there was no light at the end of that tunnel. Horrendous service only apologies, no solution, no attempt to keep me as a customer and no attempt to resolve the issue. The customer service "supervisor" Jordan, didnt even bother to call and try. Im glad to be done with them !!! I'll go buy some Adidas, Nike, New Balance, Sketchers... anything else but hey dude!!

I bought a pair of Hey Dudes from the official website. The same website that I used before. I opted to use buy with amazon prime. I called Hey Dudes they can’t help me because it’s a third party purchase and I called Amazon prime who is telling me the exact same thing. I have no money no shoes and now no trust in either of these big companies. Wow!!!! Talk about organized legal scamming…Never Again!!!!

Chaussures jamais arrivés...

Ordered the wrong size, ordered on a Sunday and phoned at 9 am on a Monday and was told I cannot change the size or cancel.

Quite simply the worst company I have ever dealt with!

My advice, never ever purchase from this company!

Poor quality shoes. 3 months in and they look like I've been irradiated. No response to my emails or tweets. Poor service, poor product. Avoid.

Ordered online for the first time. Was uncertain of what the correct size would be, as one does not have the privilege of trying on the shoe. Paid up front on the 19th of August and received the two pairs of shoes on the 2nd of September. They were one size too small! I emailed them and explained that this is my first order and that I now knew what my correct size on their product is. They sent a Return DHL Label and I returned the shoes on 4th of September. After several emails asking for confirmation of them receiving the items back, I finally got a refund on the 3rd of October. They charged me $40 for the return cost! $40 down and no shoes!
First time – Last time for me! It is my earnest belief that shoe sellers should allow some leeway for first-time buyers so they can get the correct size, not being able to do it in person!

I ordered a size 11 and noticed immediately my order said size 13. Sent email & still haven’t receive a response. I called customer service 5 mins from placing my order & they said they couldn’t do anything to assist me although they said they see my order. Zero customer service!!!! Plus their sizes change with every shoe. One day 11 will fit & the next pair size 11 feels like a size 9. Furthermore they don’t hold up at all. Since they have gotten so big they have no concern for the individual buyer

Unterirdisch schlechte Qualität, innerhalb zwei Monaten kaputt.

Don't Trust The Brand
Review by Anonymous UserSo I ordered a pair of M UK 11 jutes and found they were a little small so returned them and ordered the M UK12.
This was back in August 2025 and 2 deliveries later, I still don't have the right size.
To give a little credit, I don't need to return the wrong size items, but to get it wrong twice is some going.
I was so frustrated that after the second time I asked for a full refund and for a 3rd reshipment, which they agreed to, only to find,after contacting their customer services that as I have had a refund there will be no reshipment!!!
Don't Trust The Brand

Company lacks transparency with international returns. The return policy states free returns, but when I started the return I was told to purchase a label at a carrier of my choice or purchase the label they provide at a discounted rate. Either option wasn't cheap and it would have cost me half of what I paid for the shoes to return. I reached out to the company and got a very generic response. Replied with my feedback again and got a "sorry for your experience" email but it was clear they were not willing to help in any way. This was my first and last purchase of a HEYDUDE product!

Ordine effettuato l'11 agosto tramite Instagram confermato.
Dopo 15 di giorni scrivo al corriere con nome cinese che mi risponde che a causa del numero elevato di ordini saranno necessari altri 15-20 giorni. Poco dopo mi arriva comunicazione di avvenuta consegna ma le scarpe non sono mai arrivate. Un paio di giorni fa scrivo al Servizio Clienti Hey Dude che non mi ha ancora risposto. Spero che non sia così ma, viste le altre recensioni, temo di aver perso i soldi. Attenzione! AGGIORNAMENTO. Il servizio clienti mi ha risposto che non risulta nessun ordine a mio nome e di rivolgermi alla mia Banca, quindi sono stato imbrogliato da qualcuno che usa il marchio Hey Dude sui social visto che ho fatto l'ordine tramite un link con il loro logo e che mi sono arrivate email di conferma ordine e consegna (mai effettuata) sempre con il loro logo (a voler pensare bene)? Mi sarei aspettato una risposta e un intervento più collaborativo, se non il rimborso almeno un loro intervento per appurare la situazione. Scrivermi di rivolgermi alla mia Banca significa sostanzialmente che sono problemi miei e che a Hey Dude non interessa niente che qualcuno con il loro nome (sempre a voler pensare bene) si appropria di somme di danaro usando il loro marchio sui social.

Whilst the shoes are fine and comfortable, the customer service is appalling. They have taken my money, marked the item as being successfully delivered when it hasn't, they keep going round In circles trying to fob me off and do not seem to care or give you the name of the courier company used so you can log a fraudulent case with them.
I would avoid at all costs and purchase your dudes from a shop.

I absolutely love these shoes. Perfect for traveling… by far the lightest and most breathable pair I’ve ever owned.

Gerade Schuhe bestellt. Ich hatte einen Rabattcode, der mir als eingelöst angezeigt wurde, am Ende der Bestellung wurde dieser aber wieder, nicht, bzw. schwer ersichtlich, nicht angewendet. Rabatt ist bei verschiedenen Konstellationen nicht möglich, bspw. reduzierte Ware. Keiner der Punkte traf auf die Bestellung zu, die Kd Betreuerin hat es nicht wirklich interessiert. Bestellung war bei Crocs, Hey Dude Schuhe sind aber sehr gut eigentlich.

Comodissime, leggere, meravigliose!!
Le ricomprerò sicuramente.

Acquisto da hey dude sponsorizzato da facebook,ma anche se con il tracciamento, mi dice consegnato, il pacco non è mai arrivato... Non sapendo a quale corriere fosse stato consegnato rispondo alle mail inviate ma senza alcuna risposta.
Purtroppo non ci sono altri contatti sul sito che è ancora attivo (tra le altre cose il sito originale è identico con gli stessi caratteri) purtroppo pagando con Postepay non è possibile avere nessun rimborso ed ahimè non so a chi rivolgermi

Preso un paio di scarpe,mai arrivate
Loro mi anno fatto vedere il tracking della spedizione con scritto consegnato ma a casa mia non è arrivato niente come altre recensioni lette.
Pessima esperienza.

Very bad service. Purchased shoes off their website, due to a website failure (their statement) my order was cancelled. I paid using the Klarna option. Hey Dude claims I never paid and Klarna won’t refund as they not getting a refund from Hey Dude. PLEASE do not buy from them, their service is shocking and no help in anyway. Crocs should be ashamed of this.

Bonjour j’ai commandé 3 paires de chaussures et toujours rien le site me dit c’est livré un dimanche après midi en France pas de livraison le dimanche voilà une belle arnaque

Ho ordinato un paio di scarpe lunedì 21/7 credendo arrivassero entro 3-4 giorni lavorativi (come c'era scritto sul sito al momento del pagamento). Essendo che venerdi 25/7 le scarpe ancora NON erano state spedite, decido di contattare il servizio clienti. Ovviamente non mi hanno dato nessuna informazione utile. Decido allora di cambiare indirizzo di spedizione, dato che martedì 22/7 devo partire e non sarò più nel domicilio che avevo indicato. Contatto allora nuovamente il servizio clienti, cambio l'indirizzo; mi dicono che se ne deve occupare il reparto di competenza, che hanno inoltrato tutte le informazioni a loro. Sabato 26/7 mi arriva una mail che mi avvisa che il pacco è stato consegnato al corriere (BRT). Controllo che l'indirizzo di spedizione sia stato aggiornato, ma ovviamente NON era così. Ritardo spedizione ingiustificato, servizio clienti RIDICOLO