OK, so ive got to review their advert for 'Queen Elizabeth II Birth Centenary Pure Silver Fifty Pence Coin' for £89, as it surely cannot be right! The TV advert and the website states "one coin... Vis mer
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Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Coins arrived safely and in excellent packaging. There was lots of information and detail in the booklet that came with the coins as well as the coin display booklet itself. Very pleased. Both my Gran... Vis mer
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Can’t fault my order. From start to finish the process was very easy and Heritage Coins kept me informed at each stage of my order. I would definitely use them again.
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Accessing the account and actually being able to speak to a person would be nice. Apart from that the coins are nice.
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Informasjon om virksomheten
Om Heritage Coins
Skrevet av virksomheten
Building on almost 50 years of experience connecting enthusiasts and collectors with works of beauty, excellence, and rarity that fire their individual passions, Heritage Coins has one simple goal: to make coin collecting accessible, inspiring, and fun for everyone.
Every coin or medal we offer begins with a passion: your passion for your collection. To this, we bring our own love of discovery, storytelling and heritage; celebration and innovation; beautiful design and the highest production values.
Our collections include genuine historic coins, carefully sourced and faithfully restored by our heritage coin experts, and modern-day masterpieces created by the world’s leading coin designers and innovative manufacturers, testing the limits of today’s minting technologies.
Our portfolio is exclusively available direct from Heritage Coins, a range that incorporates specially commissioned artwork from world-renowned designers such as Jody Clark, Joel Iskowitz and Heena Rai and, when the story demands it, officially licensed coins from world-famous brands such as Disney, Bletchley Park, NASA, the Royal Navy and the Royal Air Force.
Our Promise to Our Collectors
Skrevet av virksomheten
- We promise your satisfaction is 100% guaranteed or your money back
- Heritage Coins takes great pride in the quality and craftsmanship of its products. Shop with confidence, knowing that if you are not completely satisfied with your purchase on our wesbite, you may return it to us within 365 calendar days, no questions asked.
Our 365-day no-quibble money-back guarantee
Our cast-iron, no-quibble guarantee
We promise that If, for any reason, you are not completely satisfied with any coin purchased on our website, you may return it to us at any time within 365 days, and we'll give you back the amount you paid for the item or offer an exchange, whichever you prefer, no questions asked.
Kontaktopplysninger
Explore our range of Gold & Silver coins
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QE 2 - Silver 50p Coin Set Advert
OK, so ive got to review their advert for 'Queen Elizabeth II Birth Centenary Pure Silver Fifty Pence Coin' for £89, as it surely cannot be right!
The TV advert and the website states "one coin will be issued for each day of Elizabeth's life", one for each day?
So Elizabeth died aged 96, that means she lived for 35,203 days. So 35,203 coins at £89 per coin, that's a coin set costing £3,133,067! Yes your read correctly, over 3 million pounds!
I believe your advert may be wrong as not many will be able to store over 35 thousand 50p coins let alone afford to buy them.
Update: following your reply I have updated and increased my star rating.
Your advert wording seems off. Ive purchased numerous sets like this before and they are worded much clearer.
This was obviously wrong, it was just working out how it was wrong.
13. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Heritage Coins
Hi David,
Thank you for taking the time to share your thoughts. We are sorry for any confusion caused by the advert. To clarify, The Queen Elizabeth II Birth Centenary Pure Silver Fifty Pence Coin Set gives collectors the opportunity to collect up to five coins.
Where our advert advises "one coin will be issued for each day of Elizabeth's life" refers to the limited edition nature of the release, meaning only 35,204 coins have been produced in total, one for each day Queen Elizabeth II lived.
We appreciate your feedback and we are always striving to make our communications as clear as possible.
Thank you,
Customer Support
Accessing the account and actually…
Accessing the account and actually being able to speak to a person would be nice. Apart from that the coins are nice.
8. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Heritage Coins
Hi Stuart,
We appreciate your feedback. We are sorry that you had trouble accessing your account and reaching our team.
You can get in touch by calling us on 0333 321 5305 between the hours of 10am and 6pm. Alternatively, you can speak to our webchat team by visit www.heritagecoins.co.uk and click the "Customer Support" button at the top of the webpage. Then, you can locate the "Web Chat" icon in the bottom-right corner of the page. Click "Chat Now" to connect with one of our agents available live between 9am-3:30pm, Monday through Friday.
Thank you,
Customer Support
Seem to send what suits them
Just found this site so I can leave a review!!
Not great to deal with, ordered 3 coins on 11/01/26 all showing in stock and received confirmation, got sent 1 silver (cheapest) guessing the other 2 gold not sent as they doubled the price on website after I ordered,
After talking to others it seems this is a common occurrence with this company.
5. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Heritage Coins
Hi Stuart,
We appreciate you bringing this to our attention. We are sorry to hear about the issues with your order and that you only received part of it.
If you require any further assistance, please do not hesitate to contact us.
Thank you,
Customer Support
Svar fra Heritage Coins
Hi Laural,
We appreciate your feedback and are happy you had a positive, pressure-free experience with our team.
Thank you,
Customer Support
Svar fra Heritage Coins
Hi James,
We're happy to hear that you enjoyed this piece. Thank you for your positive feedback, we appreciate you taking the time to share your experience with us.
Thank you,
Customer Support
I ordered 2 coins from heritage
I ordered 2 coins from heritage. Received email that order was being processed. Then they said they could not access my account details. I tried contact us form
and I never had an invoice number so could not submit my complaint. Ihave emailed them several times but they just keep telling me to use this form. Abysmal service. Never buy anything from them again.
19. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Heritage Coins
Hi Mr Kenway and Mrs Pantany,
Thank you for taking the time to leave a review.
We regret that you experienced issues accessing your account. For our team to be able to access your account and advise further about your order, we require you to confirm security information. We are sorry for the frustration this caused.
Please visit www.heritagecoins.co.uk and click the "Customer Support" button at the top of the webpage. Then, you can locate the "Web Chat" icon in the bottom-right corner of the page. Click "Chat Now" to connect with one of our agents available live between 9am-4pm, Monday through Friday.
Thank you,
Customer Support
I ordered some coins for my Dad
I ordered some coins for my Dad, thus he is really passionate with numismatic, for his birthday.
Once you order ONE coin they keep sending the ENTIRE COLLECTION.
I spoke with them in repeated instances, and I asked them politely to STOP sending coins or different products. *if you don't return the coin(s) in 14 days, they'll charge you. This is their entire game...
16. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Heritage Coins
Hi Constantin,
Thank you for taking the time to leave a review.
We regret to hear about the issue you experienced with the coin collection and the subsequent shipments. Please visit www.heritagecoins.co.uk and click the "Customer Support" button at the top of the webpage. Then, you can locate the "Web Chat" icon in the bottom-right corner of the page. Click "Chat Now" to connect with one of our agents available live between 9am-4pm, Monday through Friday.
Thank you,
Customer Support
I placed an order for a set of coins to…
I placed an order for a set of coins to compliment another set I have, I had to send all my details, phone number, address, card details etc. A day later I gat a phone call from one of their sales people, he tried to get me to purchase all kinds of stuff I did not want, he also assured me the order was in stock and on the way.
A few days went by so I sent an email asking when I can expect a delivery, the reply, we do not have any stock but your payment has not been taken. I looked at the site and they are STILL advertising an item they DO NOT HAVE so, I sent another email and another asking WHY do you still advertise it if it is NOT IN STOCK, I received a nonsense reply so, like many others on here I would suggest you shop elsewhere if you want anything this crowd say they have. For me they are data catchers and for certain I will never place an order from them again and I would never recommend them.
Even as I type this they are STILL advertising the item that IS NOT IN STOCK.
I will leave their 'cut and paste' reply, save them the bother.
Their reply:
Thank you for taking the time to leave a review.
We appreciate you bringing your concerns to our attention. We are deeply sorry to hear of the issues you experienced with your order and payment. Please be assured we will look into this thoroughly to ensure that this does not happen again. Thank you for your feedback.
Thank you,
Customer Support
So they left a reply to my feedback🤣 they say the were sorry about the problems caused because the item was OUT OF STOCK and yet they STILL have it listed as available. Sort yourselves out and stop the bull****
11. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra Heritage Coins
Hi David,
Thank you for your taking the time to leave a review.
We are very sorry for the frustration caused by ordering an item that was later found to be out of stock, we understand how disapointing this is. We also apologise if our previous response came across as impersonal, this was not our intention.
If we can be of any further assistance, please do not hesitate to contact us and thank you again for your feedback.
Thank you,
Customer Support
Silver coin attempted purchase.
I saw an ad on GB news for a Battle Of Britain silver 50p coin. I ordered one and waited ages. I emailed about it and was told they had sold out. The account I use for payment is only stocked with funds as required. I awoke one morning to find an attempt was made to take payment for the coin. Odd, since it was out of stock. I added the funds anyway and selected a different coin, the Geoge and dragon one. After again hearing nothing I used to live chat to follow up. The second coin I was told was lost in the post. That the original coin was on its way though. Having not arrived, I live chatted again and like the previous coin was told, sorry, you'll be refunded. The whole setup feels like some kind of scheme to show money in their account and perhaps enjoy the interest payments before refunds are issued. The 2 stars reflects at least being able to contact someone..
13. november 2025
Anmeldelse skrevet uten oppfordring
Svar fra Heritage Coins
Hi Mr McCalmont,
Thank you for taking the time to leave a review.
We appreciate you bringing your concerns to our attention. We are deeply sorry to hear of the issues you experienced with your order and payment. Please be assured we will look into this thoroughly to ensure that this does not happen again. Thank you for your feedback.
Thank you,
Customer Support
Poor service
My dad is eight six. He ordered the VD coins. He has received four orders and paid by cheque for each one. They have claimed that he didn’t make the third payment. He has proof of cheque being cash on his bank statements. They have sent a horrible letter and added interest and threatening court action. We have tried to contact them but they said the finance department is closed and would call me back but haven’t heard anything. I have then tried to call them today but they said they are closed, (half past three) but but their opening hours are nine until six Monday to Thursday. This is dreadful service for a vulnerable person.
30. september 2025
Anmeldelse skrevet uten oppfordring
Svar fra Heritage Coins
Hi Stuart,
Thank you for taking the time to leave a review.
We are sorry to hear that the cheque is not showing on your Father's account with us, we understand how frustrating this can be. Please visit www.heritagecoins.co.uk and click the "Customer Support" button at the top of the webpage. Then, you can locate the "Web Chat" icon in the bottom-right corner of the page. Click "Chat Now" to connect with one of our agents available live between 9am-4pm, Monday through Friday. Our team will be able to get this rectified for you.
Thank you,
Customer Support
Bought the battle of Britain coin
Bought the battle of Britain coin. 9th September. Eventually got a receipt. Promising a delivery in 5/7 days. That's it. Concerned I had been scammed a tried Bradford chat...now told that have no stock and are waiting for more. Still think I'm being scammed.....will give it another week before recovering my money.. my thoughts buy somewhere else!!
9. september 2025
Anmeldelse skrevet uten oppfordring
Svar fra Heritage Coins
Hi Vi,
Thank you for taking the time to leave a review.
We appreciate you bringing this to our attention, we are sorry that your order has been delayed and that you feel this way. We are looking into the stock delay and are working to get your Battle of Britain coin to you as soon as possible. We value your feedback and will use it to improve our service.
Thank you,
Custromer Support
Ordered a silver coin from this company…
Ordered a silver coin from this company on 10 September 2025. Told I would get within 3 to 7 days. As it was not received within the specified time, I telephoned to find out why I had not received it. I was informed that there was a delay and I should have in within the next couple of days. Today, 23 September 2025, I found that they had taken the payment from my bank on 15 September 2025. I contacted them again and asked what was the delay of my order only to be told that I should receive it within the next 5 to 10 days. I cancelled my order and asked for the monies to be paid back into my account. I was informed that I should it would be back in my bank within ( yes, you have guessed it) within the next 5 to 10 days. I informed them that I wanted it back in my bank account within 3 days or I would take further action.
23. september 2025
Anmeldelse skrevet uten oppfordring
Svar fra Heritage Coins
Hi Peter,
Thank you for taking the time to leave a review. We regret to hear about the delay and inconvenience you experienced with your order.
We acknowledge your frustration regarding the delayed delivery and refund timeframe and we appreciate you providing this valuable feedback so that we can look into the matter to prevent similar issues in the future.
Please accept our deepest apologies and if we can assist you further, please do not hesitate to contact us.
Thank you,
Customer Support
untrustworthy company
I purchased a 3D coin for 3p+ £2.99 postage.
They then sent me another coin even though I told them no. They then expected me to purchase it or send it back.
"Unsolicited goods are items sent by a business to a consumer who did not order them. Under UK law, specifically the Unsolicited Goods and Services Act 1971 and Consumer Protection (Unfair Trading) Regulations 2008, you are not obligated to pay for or return these goods. You can keep them as if they were a gift, and it is a criminal offense for the sender to demand payment for them"
They then tried to get the money from credit card. My bank informed me and sorted it for me.
1. september 2025
Anmeldelse skrevet uten oppfordring
Svar fra Heritage Coins
Hi Jeff,
Thank you for bringing this to our attention, and we're genuinely sorry for the frustration this situation has caused.
The 3p Thru’penny Bit is part of a wider commemorative collection that has been enjoyed by hundreds of collectors across the country. Unfortunately, it seems that a human error from one of our team members led to the additional coin being sent to you, despite your clear instructions. We completely understand how disappointing that must have felt, especially when it resulted in an attempted charge.
I can confirm that your account has now been fully resolved, and no further action is required on your part. Please accept our sincere apologies for the inconvenience and confusion caused. We truly value your support and hope to restore your confidence in our service moving forward.
Kind regards
Customer Support
Svar fra Heritage Coins
Hi Sylvia,
We’re so pleased to hear that you loved the design and quality of the VE Day coin, thank you for your kind feedback!
This special commemorative piece has been extremely popular among collectors, and we’re thrilled it’s found a place in your collection. It means a lot to us when our customers appreciate both the artistry and historical significance behind these coins.
Looking forward to serving you again soon!
Kind regards
Customer Support
Svar fra Heritage Coins
Hi Mr Ashby,
Thank you so much for your kind words! 😊 We're thrilled to hear you're enjoying the collection.
Your feedback truly means a lot, thanks again for being part of our community!
Kind regards
Customer Support
Svar fra Heritage Coins
Hi Mrs Ellis,
Thank you for taking the time to leave a review. We are very pleased to hear that you are enjoying our service.
We hope you enjoy many more purchases from Heritage Coins.
Thank you
Customer Support
Svar fra Heritage Coins
Hi Michael,
Thank you for taking the time to leave a review. We are very pleased to hear that you are enjoying our coins and service.
We hope you enjoy many more purchases from Heritage Coins.
Thank you
Customer Support
I ordered one coin he arrived with…Missing coins
I ordered one coin he arrived with about 10 days. I ordered another two that has never turned up at a.l
28. mai 2025
Svar fra Heritage Coins
Hi Jackie,
Thank you for taking the time to leave us a review.
We are sorry to hear that you have not yet received the second part of your order. To get in touch, please visit www.heritagecoins.co.uk and click the "Customer Support" button at the top of the webpage. Then, you can locate the "Web Chat" icon in the bottom-right corner of the page. Click "Chat Now" to connect with one of our agents available live between 9am-4pm, Monday through Friday
Thank you,
Customer Support
Another company that cons one time…
Another company that cons one time purchasers into a subscription. Sick of this devious practice.
Attract clients through your expertise and excellence and not your obscure small print.
The most sneaky,underhand way to generate sales
17. juli 2025
Svar fra Heritage Coins
Hi Neil,
Thank you for sharing your experience with us, your feedback is very important and helps us to improve the service we offer to our customers. We want you to feel comfortable sharing good or bad news with us.
To get in touch, please visit www.heritagecoins.co.uk and click the "Customer Support" button at the top of the webpage. Then, you can locate the "Web Chat" icon in the bottom-right corner of the page. Click "Chat Now" to connect with one of our agents available live between 9am-4pm, Monday through Friday.
Thank you,
Customer Support
Silver 50p coin was as described and…
Silver 50p coin was as described and delivered in a well packaged parcel and delivery was fast.
17. juli 2025
Svar fra Heritage Coins
Hi,
Thank you for taking the time to leave a review. We are very pleased to hear that you are enjoying our service and products.
We hope you enjoy many more purchases from Heritage Coins.
Thank you
Customer Support
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