heni.com Anmeldelser 

I’ve never had a company be so bad in replying to a complaint or escalation that they get to a point where they no longer feel they need to reply.

I’ve bought several pieces from them and I can assure you, no longer has my future business. 6 Damien Hirst art in fact!

I’ve been sending their customer service reply after reply for over 6 months, and still don’t reply when asked to speak to someone higher to resolve my complaint. They even still have my artwork, which I’ve been fighting for a refund as it wa originally damaged upon delivery and they wanted a couple of months to redeliver, which I mentioned was unacceptable and demanded a refund.

I would recommend them at all, nor would I have even given a 1 star review.
What a terrible company and very poor service, especially when spending thousands of pounds with them.

Absolutely speechless!

Tried several times to order an Ed Sheeran bucket hat without sucess. The process gets to a certain point and then freezes when calculating the order value, "thank you for your patience, this may take a little longer". Anyone found a solution, short of going to the gallery itself?

I haven't received news from customer service in week.

Bought a Damien Hirst and the couriers damaged it. It took a little while but they printed another, got Damien to sign it again and sent it over. Hard to fault, thanks for everything!

I purchased an expensive piece of art almost two years ago and am still waiting on delivery. Heni keeps blaming delays on internal failures and miscommunications. At this point, I believe the company is fraudulent/a scam. Not worth the risk.

Bought a Damien Hirst NFT from HENI last year and only just got round to picking up the painting. Being able to collect in person was a great touch and the team were friendly, informative and made the experience all the better. Thank you.

I purchased a Damien Hirst 'The Currency' painting and am struggling to get delivery. Very patchy customer service, who have been unable to resolve this matter for over a week. We will have to refer to our solicitors to get the painting delivered. Pure hassle - Avoid.